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Safe Step

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25 User Reviews

8.4

Overall Score

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LAST UPDATED: June 27th, 2019

While a few reviews mention that Safe Step's pricing is higher than other companies in the industry the majority of the Safe Step reviews (read below) indicate that Safe Step is a reliable and trustworthy company.

Consumers are pleased with the company's friendly and knowledgable staff, the quality of the walk-in tub, fast delivery and installation time, as well as the peace of mind their walk-in tub brings. 

A bit about the company's background and experience in the industry:

Safe Step Walk-in Tub Co., founded in 2008, sells aluminum frame walk-in tubs throughout the United States and Canada. The company offers a lifetime warranty on all its products, which include walk-in tubs, walk-in showers, and combination walk-in tubs and showers.

Safe Step believes that everyone deserves to bathe in secure comfort, enjoying the freedom, independence, and dignity. That’s why the company designs its products to meet and exceed the high standards of the Americans With Disabilities Act. Safe Step also offers discounts and financing so its customers can quickly get a walk-in tub into their home and reduce the number of accidents. 

Call Safe Step to get a free in-home consultation and quote.

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The Good

  • Safe Step Cares
  • Walk-In Tub Safety & Convenience Features
  • Walk-In Shower Safety & Convenience Features
  • Financing Options and Discounts

Safe Step Cares

In the last 5 years, Safe Step has donated 50 tubs to families and individuals in need of a walk-in tub. Safe Step Cares is the brainchild of the company founder, Mike Duffer, and his idea was completely embraced by the Safe Step team members. The company aims to provide an enjoyable and safe bathing experience for those of all ages and mobility levels. 

Safe Step encourages people to nominate deserving members of their community for a free walk-in tub. 

Visit the Safe Step site to learn more. 

Walk-In Tub Safety & Convenience Features

Safe Step offers some of the highest quality walk-in tubs on the market and each tub is backed by a Lifetime Warranty. To ensure each of its tubs are meeting its industry-leading standards Safe Step performs a 14-Point Quality Control Inspection. 

A walk-in tub from Safe Step has numerous safety and convenience features for customers to choose from. 

Safety Features 

  • Anti-Slip Floor and Seats
  • 4” Step Threshold
  • Built-In Grab Bars
  • Anti-Scald Technology
  • Quick-Release Drain
  • “Safe Water” Cleaning System 
  • Mold-Resistant Sanitary Gel-Coat 
  • ADA Compliant Seat and Faucets
  • Aluminum Frame

Convenience Features

  • Heated Seat and Back
  • No-Strength Locking Handle
  • Hand-Held Shower Wand
  • Fit Into Standard Tub Space
  • Right or Left-Hand Tub Door
  • Adjustable Headrest
  • No-Strength Locking Handle
  • Easy-Reach Controls
  • Electronic Keypad
  • Floating Remote
  • Solid-Surface Easy Clean Finish
  • Built-In Towel Bar
  • Aromatherapy
  • Chromatherapy 
  • 10 Massaging Water Jets 

Regardless of age or mobility, Safe Step believes everyone deserves a stress-free and safe experience. With each of its safety features, Safe Step aims to help reduce the number of slips, falls, and other accidents that happen while in the bathroom. The convenience features are designed specifically for creating a relaxing and spa-like bathing experience. 

Walk-In Shower Safety & Convenience Features

As walk-in showers increase in popularity, Safe Step offers customers various safety and convenience features that minimize the risk of slipping, tripping or falling while getting in or out of the shower.

  • Tru-Temp Anti-Scald Shower Valved
  • 3 Optional Built-In Seating Features
  • Easy-To-Reach Controls
  • 3” Entry Step
  • Commercial Grade Anti-Slip Floor
  • Quick On/Off Shower Wand Button
  • Seated or Standing Shower
  • Curtain Rod & Curtain
  • Available Sliding Glass Door with Integrated Towel Bars

Safe Step showers easily fit into the space of an existing tub or shower and are installed by professional installers, eliminating the need for extensive remodeling expenses.

Financing Options and Discounts

Safe Step knows that a walk-in tub can make a huge difference in the quality of life and security for aging adults and those with mobility problems. That’s why the company aims to provide a personalized bathtub solution for each of its customers. 

Interested customers can receive a free in-home consultation for a Safe Step walk-in tub. After filling out a simple online form, the company will send one of its staff members to evaluate the home and safety needs. Then Safe Step will provide consumers with a free estimate. 

Safe Step boasts that its walk-in tub prices are extremely reasonable and that the company offers several walk-in tub or shower options that range in price, making them available to customers of all income levels. 

While Safe Step does not disclose the pricing of its walk-in tubs/showers on its site, it is because the company provides custom pricing for each customer. Installation, dimensions, manufacturing, rebates, and discounts will all affect the final cost. The Helping Hands Rebate of up to $1,500 from Safe Step can help offset the lack of coverage from Medicare and Medicaid. The company offers a military discount. Safe Step even offers financing for qualified individuals with approved credit. 

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The Bad

  • Undisclosed Customer Service Information

Undisclosed Customer Service Information

Customers can contact Safe Step via telephone, online chat, or by email. However nowhere on the website does it specify the hours its customer service hours are available. While this is might not bother most customers, it would be nice if the website included this information. Even if the company offers 24/7 customer service, that should be disclosed on the website. 

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The Bottom Line

Safe Step stands out amongst other companies in the industry due to its lifetime warranty—which covers all parts of the walk-in tub, including the tub’s door seal, water pumps, heaters, and faucets. However, the company has plenty of other features that make Safe Step a great choice for a walk-in tub or shower. Customers can expect high-quality products with numerous safety and convenience features that will make for a stress-free bathing experience. 

We recommend customers call and get a free in-home consultation and quote to find a bathing solution that works with their unique needs. 

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Star Rating

3.9

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25 Reviews

Review Breakdown

5 grade

32%

4 grade

48%

3 grade

4%

2 grade

8%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Review Source

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Canzadie L. Johnson Windsor, CA

The tub is fantastic! My client who has Celluitis has shown remarked improvements. Edema is totally under control due to circulation of air and water jets, Overall health is improved.The tub keeps him safe and more confident when getting in and out. Baths are now going for a Spa! Makes it more fun and he loves his special time.

3 years ago

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Jim Palm Harbor, FL

An excellent product. I have had one installed since January, 2018 and it is everything that has been advertised about it. The installation was professional and the company has been friendly and professional too. No negatives from me. I love the Safe Step tub.

2 years ago

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Verified Customer

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Nancy Warner Grand Blanc, MI

I realy like the massage bubbles. Simetimes the thing the bubbles come out of falls into the tub. I have to find some one to get it back in again.

3 years ago

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Harry Los Angeles, CA

Safe Step's customer service was nothing but excellent to me. They helped me understand what I should be looking for and made sure the pricing was fair. I really feel like I was taken care of here.

4 years ago

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Lance Rawlings Seattle, WA

Safe step has the BEST customer service you can expect. I like having them to rely on when I know they will be good to me every time.

4 years ago

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Jake Lamb

Installation was beautiufully quick. The techs are serious preofessionals who are great at there job. Me and my wife are loving it so far.

4 years ago

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Dee Farquharson Washington, DC

This tub is very comfortable. The seal for the door is very solid and does not let out any water. However, as of late, there have been some leaks with the tub that has resulted in a plumber having to come out. I'm not sure if it just wasnt installed correctly, but it's a slight inconvenience.

2 years ago

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Review Source

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Robin Orem, UT

i don't own one but i have clients who i take care of who have one. i recommend it for my parents. safe to get in and out. easy access. no slips/fall. looks very comfortable.

3 years ago

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Anonymous Blaine, WA

I think they have a good product but their pricing is too high and while I was able to negotiate a lower price, some of the actions of the company really didn't sit well with me.

3 years ago

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Tammy Los Angeles, CA

Safe Step is the best in customer service. they haven't been around long but they had helpful people on the line making sure I get what I need.

4 years ago

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Jordan Fellfer Lawton, OK

Easy billing system with good customer service to boot... Safe Step really is one of the best you can get for walk-in tubs

4 years ago

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Ted Newman

Tubs here are fantastic. Safe Step has great support and seems to care about they're customers. I wish i had heard of them sooner

4 years ago

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Kate Manchester San Francisco, CA

Safe Step is outstanding. Their customer service is friendly and helpful, we have nothing to worry about thanks to them.

4 years ago

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Verified Customer

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Jim Sacramento, CA

Friendly knowledgeable was hoping to have it in quicker..

3 years ago

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Diane Santa Rosa, CA

Very happy with the installation and tub.

3 years ago

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Mary Lou Salinas, CA

Safe Step walk-in tub company has been advertising all over the place and on TV. I called to get an estimate and NOBODY EVER CALLED ME BACK. So, NO THANK YOU for your service.

2 years ago

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Alyssa Stockwell Lehi, UT

I love my new walk-in tub. The quality is great and I no longer worry about slipping when getting in and out.

3 years ago

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Professional.thankful Cary, NC

Nice guys. Answered all questions.work was Apr p.o. dealing and professional.

3 years ago

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Lauren J Minden, NE

pretty good customer service. Kind of what I expected but they were good to me none the less

4 years ago

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Sara Harrison Boardman, OR

outstanding products. Employees helped us get exactly what we needed

4 years ago

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Carol Baron

Fast delivery and helpful service - I really had a great experience.

4 years ago

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Mia Hernandez Tempe, AZ

interested in this company spoke to a customer service representative recently and am not disappointed so far

2 years ago

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Review Source

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Kristin G Pleasant Grove, UT

After my mother’s fall we purchased a tub through this company. They were great to work with and she loves it!

3 years ago

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none Warsaw, IN

It appears to be a well built product. However, it is too expensive for my budget and it doesn't meet my needs.

3 years ago

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Trish Leon, KS

Not a good impression at all. I sent a request for information and never got a response of any kind.

3 years ago

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