Ooma
3.9
5.4
Overall Score
Author: Kaitlyn Short
Ooma VoIP empowers customers to connect in smarter ways. It provides VoIP services for small and enterprise level businesses. It’s small business package includes 35 features specifically curated to help you run more efficiently. Ooma also creates customized enterprise VoIP solutions to support your specific team and business processes.
The Good
- Services and Features
- Free Resources
- Desk Phone, Softphone, and Mobile App Options
Services and Features
Ooma offers multiple plans with robust feature options at competitive prices. Its plans include unlimited calling and SMS/MMS messaging with no contracts. Ooma’s simplest plan comes with more than 35 features. The following features go above and beyond basic communication needs to help you provide excellent service for your customers:
- Virtual receptionist
- Call park
- Hold music
- Transfer music
- Forward calls during device outages
- Fax online
- Call blocking
- And more
Advanced features include Ooma’s desktop app, call recording, and voicemail transcription.
Ooma not only has plans for small to medium sized businesses, but also enterprise level companies. Its enterprise features allow for API integrations, dashboard/heads-up displays, instant messaging, video conferencing, and more. No matter the size of your business or the industry you serve, Ooma’s features provide everything you need for a successful communication system.
Free Resources
Ooma’s website provides several useful resources for potential clients. There are several case studies and videos featuring businesses of different sizes and industries. Interested clients can browse through Ooma’s customers for a business similar to their own and see the positive impact of Ooma’s services.
Ooma also gives regular webinars. Interested participants can sign up for upcoming webinars or access the archive on its website absolutely free.
Desk Phone, Softphone, and Mobile App Options
One of the benefits of VoIP is that it does not require a traditional phone to make calls. Ooma’s plans cover desk phones, softphones, and its mobile app so you can choose the options that work best for your business. If you do not already have VoIP capable phones, you can purchase several different models on Ooma’s website.
The Bad
- Limited Information on Customer Support
Limited Information on Customer Support
Ooma’s website provides very limited information on its customer support options. If your business has limited or off-site IT staff, we recommend having detailed discussions with Ooma’s sales representatives about what customer support the company provides and if it comes with any extra charge.
