Ooma VoIP empowers customers to connect in smarter ways. It provides VoIP services for small and enterprise level businesses. It’s small business package includes 35 features specifically curated to help you run more efficiently. Ooma also creates customized enterprise VoIP solutions to support your specific team and business processes.

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The Good

Services and Features
Free Resources
Desk Phone, Softphone, and Mobile App Options

Services and Features

Ooma offers multiple plans with robust feature options at competitive prices. Its plans include unlimited calling and SMS/MMS messaging with no contracts. Ooma’s simplest plan comes with more than 35 features. The following features go above and beyond basic communication needs to help you provide excellent service for your customers:

Virtual receptionist
Call park
Hold music
Transfer music
Forward calls during device outages
Fax online
Call blocking
And more

Advanced features include Ooma’s desktop app, call recording, and voicemail transcription.

Ooma not only has plans for small to medium sized businesses, but also enterprise level companies. Its enterprise features allow for API integrations, dashboard/heads-up displays, instant messaging, video conferencing, and more. No matter the size of your business or the industry you serve, Ooma’s features provide everything you need for a successful communication system.

Free Resources

Ooma’s website provides several useful resources for potential clients. There are several case studies and videos featuring businesses of different sizes and industries. Interested clients can browse through Ooma’s customers for a business similar to their own and see the positive impact of Ooma’s services.

Ooma also gives regular webinars. Interested participants can sign up for upcoming webinars or access the archive on its website absolutely free.

Desk Phone, Softphone, and Mobile App Options

One of the benefits of VoIP is that it does not require a traditional phone to make calls. Ooma’s plans cover desk phones, softphones, and its mobile app so you can choose the options that work best for your business. If you do not already have VoIP capable phones, you can purchase several different models on Ooma’s website.

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The Bad

Limited Information on Customer Support

Limited Information on Customer Support

Ooma’s website provides very limited information on its customer support options. If your business has limited or off-site IT staff, we recommend having detailed discussions with Ooma’s sales representatives about what customer support the company provides and if it comes with any extra charge.

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The Bottom Line

Ooma is a reliable VoIP service for most businesses. With nearly 20 years of experience in the industry, its plans go beyond simple necessity to ensure clients get the most out of its VoIP solutions. The free resource on its website makes it easy for potential clients to do thorough research and feel confident in Ooma’s service before ever speaking with a sales representative.

For more information, see the Ooma reviews below.

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User Reviews

Star Rating

3.9

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23 Reviews

Review Breakdown

5 grade

39%

4 grade

39%

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2 grade

1 grade

13%

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doktoreker Jonesville, VA

ooma is incompetent and deceitful. signed up with ooma two weeks ago. the number was ported within two days and on monday, april 18, i tried to set up. in doing so, i found i cannot use my 800 number to text from. they had another number to use. i have a 504 but they gave me an 865. so a client texts and i text back from another number? that's not unprofessional or sketchy. jeez. so i left. after being begged to stay at a discounted rate, i convinced them i did not want to pay for anything which didn't work. after being promised a full refund of the $55 i paid to sign up, i immediately went to another company. i have not been refunded one penny. instead, ooma CHARGED ME for a second month. they did this within a WEEK of signing up! first, why are they charging me a week later? i had a month before i should've been charged. second, where is my refund? multiple phone calls over two days and many hours on the phone later, i managed to get the second charge refunded. STILL NO REFUND OF INITIAL CHARGE. that's $55. don't know about you, but that's a serious amount of money to pay a corporation which didn't provide what they promised/what you needed and has instead cost six wasted hours of their telephone bureaucracy in dealing with their incompetence and thievery.

2 years ago

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Robert Ziegenfus Gloucester, VA

Horrible auto-recovery. If you have a power outage, the device will not auto-recover. No amount of rebooting will fix the modem. Chat support is not the support you want, it will take you 20 minutes until they tell you that you need to call for support. Just use the call in support number. This will take you to a person who will write down your information to have someone else call you back at their convenience to assist you in bringing up their device.

3 years ago

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James , IL

These guys are clowns, their support center which is all one can contact is in the Philippines. I have been trying to use their security system for months now, every time I add a sensor I have to sign up for a 60 day trial after which they try and charge me. So I intentionally didn't give them my credit card info.. Then, being a fool I gave them my card to buy a sensor and now it's locked into their system and can't be removed. So despite not giving them permission to use it, they can't fix it. I guess my only solution then it to start legal proceedings.

4 years ago