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LAST UPDATED: November 17th, 2020

Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx. The company’s senior team has over a decade of experience making real-time collaboration software. Its mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever. In addition to VoIP services, Zoom also provides web conferencing solutions.

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The Good

  • Audio Quality
  • Services and Features
  • Centralized Management
  • Seamless Phone to Video Call
  • Desk phone and Softphone Options

Audio Quality

Zoom’s best-in-class audio processing and software architecture delivers crystal-clear quality and a reliable connection, even in low-bandwidth environments. Designed for low latency and noise cancellation, Zoom’s computer audio uses higher clarity broadband audio. Other PSTN lines often use narrow-band audio which can muffle sound. Zoom also uses advanced audio processing technology to suppress excess noise, cancel echos, and remove room reverberation. 

Services and Features

Zoom Phone includes essential and advanced features designed to give your users a flexible, mobile, and powerful cloud phone system. Its features include:

  • Intelligent call routing and management
  • Auto attendants and IVR
  • Voicemail and call history
  • Caller ID and dialing personas
  • Call recording and monitoring
  • Out-of-the-box integrations
  • Mobile and desktop applications
  • Shared line and line groups

Centralized Management

Zoom Phone utilizes a centralized administration portal. This makes it easier for your team to not only provision and manage users, but also intelligently monitor business interactions.

Seamless Phone to Video Call

Since Zoom is also a leading web conferencing provider, Zoom Phone users have the ability to seamlessly transition from a voice only call to a video conference with a single click. 

Desk phone and Softphone Options

Zoom Phones allows clients to choose between traditional phone and softphone options. For businesses that require desk phones, Zoom has a variety of brands and models available for purchase. However, if your business employs remote workers, Zoom’s desktop and mobile apps can save you the extra expense of sending a physical phone to your employees.

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The Bad

  • Limited Information on Customer Support

Limited Information on Customer Support

Zoom’s website provides very limited information on its customer support options. Businesses with limited or off-site IT staff may need to talk to a sales representative about what customer support Zoom provides and if it comes with any extra charge. 

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The Bottom Line

Zoom Phone is a reliable VoIP solution for businesses of any size. Its features cover essential and advanced features which allows it to continually grow along with your business. Its audio quality and ability to transition to video conferencing help to ensure a quality communication service. Businesses interested in using Zoom Phone should not hesitate to contact a sales representative to discuss the specific needs of their business.

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