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LAST UPDATED: October 4th, 2019

Zoiper from Secureax Ltd. offers a softphone app to be used with your VoIP (voice over internet protocol) service from a third-party provider.

The company has been around since 2003 and offers a free software solution for non-commercial use as well as paid desktop and mobile apps meant for commercial use by businesses, call centers, and remote employees.

All of the apps offer audio, video, and instant text messaging, as well as fax and presence monitoring.

Zoiper 5 Softphone Features:

  • Auto answer
  • Automation tools
  • Call conferencing
  • Call forward
  • Call forwarding
  • Call history
  • Call recording
  • Call transfer
  • Call transfer
  • Click 2 dial
  • Contact integration
  • Drag and drop calls and contacts to transfer or combine calls into a conference
  • Encryption
  • IM and Presence
  • Instant messaging
  • Lockdown and account provisioning
  • Unlimited event rule handling
  • Video call
  • Voicemail
  • Voicemail message waiting indicator

Check out these different solutions Zoiper offers to help facilitate your audio and video calls:

Desktop App for Windows, Mac, or Linux:  

  • Community Version: Free for non-commercial use with basic functions
  • Premium Version: €39.95 per user (over 99 users, contact for pricing) for use in call centers and businesses with virtual PBX or business VoIP service. Premium version features:
    • Business Functions:
      • Auto-provisioning
      • Contacts integration
      • Outlook
      • LDAP
      • Thunderbird
      • Mac OS X
      • Windows
    • Browser integration
      • Click 2 dial
      • Open URL
    • Better quality/lower bandwidth
      • G.729/H.264 codecs
    • Business features
      • Transfer
      • Conferencing
    • Customizable desktop options. Pricing on request.

Free Mobile Apps:

  • Android Devices: Zoiper 5 Lite: Free with in-app purchases $0.99 - $9.49 per item
  • iOS Devices: Zoiper 5 Lite: Free with in-app purchases:
    • XFER, CONF, REC, ENCRYPT, WB: $4.99
    • G.729 codec: $8.99
    • H.264 video codec: $3.99
    • 1 month: $0.99
    • 1 year: $9.99
  • Encryption: TLS Encryption

Paid Mobile Apps:

  • Android Devices: Zoiper 5 Pro: $8.99 (one-time fee) with in-app purchases $0.99 - $9.49 per item
  • iOS Devices: Zoiper 5 Premium ($4.99) with in-app purchases:
    • G.729 codec: $8.99
    • H.264 video codec: $3.99
    • 1 month: $0.99
    • 1 year:$9.99
  • Encryption: End-to-end military-grade encryption with TLS, SRTP, and ZRTP protocols

Zoiper also offers companies the option to use it for customizable white label VoIP. With the SDK, it can be embedded in websites and apps.

Keep reading for pros and cons, plus Zoiper reviews from real users.

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The Good

  • Compatible Devices
  • Encryption and Security
  • Easy Setup
  • Contact List Options
  • No Ads

Compatible Devices

Incredibly, this free app is available for use on a variety of platforms:

  • iPhone
  • Android
  • Windows phone
  • Windows
  • Mac
  • Linux

You can use it for IAX, SIP, IAX2, and XMP calling as well.

Encryption and Security

Zoiper uses encryption for both free and paid licenses. The free version uses TLS encryption, while the premium paid version uses TLS, SRTP, and ZRTP protocols to offer military-grade encryption.

Easy Setup

The app is preconfigured to work with thousands of different VoIP providers worldwide, so setup is easy. It is preconfigured to work with over 60 VoIP service providers in the United States, including 1-VoIP, Voipo, Clarity Telemanagement, and Celerity Telecom.

After you download the Zoiper app, you can use a special QR code button to help install and configure your VoIP service from your provider.

Contact List Options

With this softphone, there are lots of options when it comes to importing your contact list:

  • Outlook- 2007, 2010, 2013
  • Windows Contacts
  • Mac Address Books
  • iOS Contact List
  • Android Contact List/Google Contacts
  • LDAP
  • XMPP
  • XCAP
  • CSV files
  • LDAP

No Ads

A softphone with no ads is hard to come by. Even the ZoIPer free versions don’t have ads.

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The Bad

  • Add-on Purchases

Add-on Purchases

While voice and video calling are readily available, if mobile device customers want conference calling, call transfer, presence, or call recording, an in-app purchase will have to be made.

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The Bottom Line

Whether you are looking for a personal or work softphone for your VoIP service, Zoiper is a reliable choice. Already compatible with lots of providers, this app will give you basic call control, whether you are a frequent traveler, on a trip abroad, or just for receiving calls for your home or work VoIP number.

Zoiper is service-independent BYOD (Bring Your Own Device), so you can choose a different provider and still use the same app interface.

Remember that this is not a phone service provider with bundled service and softphone; however, once you get your phone service, you can use it on Zoiper.

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