Name: White Label Communications
Rating: 3.0

LAST UPDATED: November 9th, 2023

Pennsylvania-based White Label Communications (WLC) specializes in VoIP, Hosted PBX, and SIP trunking services wholesale.

As a White Label reseller, users provide end-customers the following options:

Hosted PBX
PBX SIP Trunking
UC Client's Desktop, including the following features:
- Call recording
- Voicemail
- Company directory
- File sharing
- Office and team messaging
- User-specific call routing
- Quick-call
- Call center management tools
- Call history
- Presence tracking

White Label Atlas Software platforms, called Altas Cloud PBX and Atlas SaaS include the following features:

API integration
Billing system
Credit card integration
Device auto provisioning
Geo-redundant active data centers
Hosted PBX
Instant DID ordering
Porting manager
Private label branding
Sales quote tool
SIP trunking
Tax integration

As a “white label” provider, WLC’s service is re-labeled with your brand when an end-customer sees it. Top vendor partners include the following:

CentOS
Cisco
Dell
Edgewater Networks
Erlang Solutions
Freeswitch
IBM Cloudant
Kamailio
Lightower/Cross Connect Solutions
Mailgun
Netrality
Oracle MySQL
RabbitMQ
Rackspace
Switch Supernap

A reseller buys VoIP service from WLC and sells it to customers, but doesn’t have to worry about the service or upkeep. WLC handless all of the tech. Other companies just sell their service for a big profit.

Keep reading our White Label Communications review for pros and cons of its products and services, as well as clients’ experiences with this VoIP wholesale service provider.

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The Good

White Label University
Reseller Tools

White Label University

As a service geared toward resellers, WLC offers White Label University, an online learning tool that partners can access to help them become successful. It includes training modules for the following:

Accounting and billing
Hosted PBX
Portal administration
Provisioning and porting
Sales manager training
Sales rep training
SIP trunking
VoIP installation

Reseller Tools

Not only does White Label Communications offer reseller services, but it also offers the following software tools to help you manage your relationships with clients via the Atlas SaaS platform:

Auto provisioning
Billing system
Credit card integration
Instant number ordering
Sales quoting tool
Tax integration

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The Bad

Resale Only

Resale Only

This company doesn't offer retail VoIP service to customers. It requires a reseller to sell the services to residential or business customers. If you want to start a local VoIP company this can be your white label provider oh, so that when you sell your services they will have your company brand.

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The Bottom Line

White label Communications is a VoIP service wholesaler. This is a B2B company. It does not offer VoIP solutions to retail customers.

However, if you are interested in becoming a local market VoIP reseller, as a “white label” provider, your services will be sold under your brand name and WLC offers great tools to help you get it done and manage your B2C sales and billing while it takes care of the actual service.

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4 Reviews

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Mike S Tahlequah, OK

One comment talks about FCC, USAC, and DC agent fees. This is standard if you are becoming a VOIP reseller - FCC and USAC need registration to become a Telecom Reseller, and to contribute to the fees and taxes collected as such. The DC agent is also needed for receiving of paperwork on your behalf - a must need when dealing with the federal government (I don't see the need, but that's how it works). White Label Communications tells you all of this - the onboarding process crew is great at their jobs, Zoom calls, emails, basically hand holding you through the process. Only the "registration" for the feds and local tax collection is your responsibility - but they even have guides for it. The other "fee" would be for credit card/ACH as they use Authorize.net as a payment gateway which has it's own fees and you need a CC merchant account - but you would need this if you take any type of credit card transaction. If you plan on reselling VoIP service (either PBX or a hosted solution) look at this company - they know their stuff and it is priced very reasonably for what they bring to the table.

1 year ago

garvin robinson Pompano Beach, FL

Whitelabel Communications is the best VOIP company that we've worked with. I love the fact the everyone that answers the phone has such a great attitude, no matter how bad of a day they may have. I've had conversations with sales, support, VPs, and many others and the attitude is always the same, positive and cheerful. I'm one that requires a lot of attention and boy do they give me what I need. I highly recommend this company and its products. they are a first-class operation.

3 years ago

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Patrick McLorn New Braunfels, TX

Don't do it. The user interface is slow, looks like 2005, along with the desktop and phone apps. They made promises of training me and did not at all. They just tossed me in the shark tank with a not at all intuitive user interface. To do one task you have to jump around to 2, 3 and sometimes 4 screens. I mean after the training I don't know the billing well enough to do a quote, the whole thing is super confusing and I don't think the sales guy really knew what he was doing and thats why I did not get properly trained. I had to ask several times for training and it was really just a super fast I dont know what im doing training. Worst of all... I told them I was not happy. But after signing the contract... $250mo for 2 years and they won't let me out of it and did not offer to make things right and get someone that knows what they are doing to train me. Two months later after clicking around trying to learn this I found out that it has a training course button that says start here that I was never told about. But good luck finding it, there is just junk spread out all over the screen. Like I said, if you want to sell something that looks like 2005 White Label Communications is for you.

JF Portland, OR

Resellers beware, after you sign the 3 year contract you'll be required to sign up with FCC, USAC, hire a DC Agent whom will also charge $400 to file paperwork yearly. Many unknown costs that you weren't expecting. This is not your average VOIP resale situation.