Weave’s mission is to thread together data, software, and communication platforms so companies can be better connected with their consumers through instantly available information. Weave was founded in 2008 in Lehi, Utah.
When you purchase Weave, you are getting seven different systems in one. Weave strives to offer comprehensive coverage so you can get insights on your customers through all stages of their buying journey. Weave includes the following:
Weave phones provide useful information when a customer calls, such as their name, upcoming appointments, overdue balances, any specific notes about them, and more. It allows you to record your phone calls and manage calls through its mobile app when you are out of office.
Weave messages allows you to send your customer a follow up text when you miss their call, confirm an appointment, or any other general business.
Weave Insights gives you your customer’s contact information, information from past interactions with the customer, necessary tasks or follow ups, and more.
Weave Scheduling sends out automatic customized appointment reminders so your customers can easily confirm their appointment. Weave makes it more personal by eliminating the “Enter Y for yes, N for no,” and allows your customer to respond in a more natural manner to confirm the appointment.
Weave Payments offers a text-to-pay feature that allows you to collect outstanding balances from your customer where they can pay instantly from their device using a traditional method or through Apple Pay, Google Pay, and Microsoft Pay. It gives you the ability to customize your customer’s invoice or billing page by adding your company logo or a simple personalized message.
Weave team provides one place for all your team communication and allows you to easily connect with your team from anywhere.
Weave analytics helps you identify busy times, so you can know when to increase staffing and reminds you to reach out to your customers that you have not seen in a while. It also gives you information on when you are missing the most calls and helps you better manage your payment collection.
Weave marketing allows you to track your online presence and easily remind your customers to leave you an online review when they leave your office or use your service.
Weave does not require a contract, giving you the flexibility to cancel whenever you would like.
On Weave’s website there is useful information on the different features offered, but there is not much information about the flexibility of the offerings or the payment plans offered. Weave seems to be more of an all or nothing service.
For now, there are no versions of their product in other languages other than English. This makes it difficult for any businesses that are serving many people who would rather have their information be in a language other than English.