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TeleDirect

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3 User Reviews
LAST UPDATED: June 3rd, 2022

TeleDirect is a full-service outbound and inbound call and business service center dedicated to making your business run smoother and more efficiently. The company offers a wide variety of services for customers to design a custom strategy that best meets their budgets and business needs. Services include the following:

  • Reservation services
  • Lead response management
  • Answering services
  • Appointment scheduling management
  • Product exchanges and support
  • Technical support

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The Good

  • Automated and Live Support
  • Robust Healthcare Services
  • Insurance, Financial, and Other Services
  • Call Analytics
  • Case Studies
  • Active Blog with Helpful Advice

Automated and Live Support

AI (artificial intelligence) is rapidly becoming a norm in the technical industry. Companies who combine AI services with live services usually are better equipped to create specific customizable plans with reduced costs.

Robust Healthcare Services

TeleDirect offers a wide variety of robust healthcare services for medical and healthcare businesses. The company handles both inbound and outbound calls, physician scheduling, patient surveys, and more. 

Insurance, Financial, and Other Services

TeleDirect also offers insurance, financial, and other telecommunication services like education and technology. The company takes great care to ensure that information is guarded and safely secured. Security is the top priority along with excellent customer service.

Call Analytics

TeleDirect gives the customer full call and customer interaction disclosure. All calls are recorded including their time and date, length, name of the agent taking the call, and call result. These metrics are especially important in a quality telecommunications company and show that TeleDirect is a solid company in the industry.

Case Studies

TeleDirect displays several case studies on its website, showcasing examples of satisfied clients where the problem was resolved through TeleDirect’s intervention. Customers can use these examples as a solid baseline for how TeleDirect’s services can best help them and their business.

Active Blog with Helpful Advice

TeleDriect has an extremely active blog, providing customers with advice on a variety of subjects including the difference between inbound and outbound call centers, customer journey mapping, and customer service tips. 

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The Bad

  • No Pricing Information
  • Poor Website Design

No Pricing Information

While it is common for telecommunications companies to provide individual quotes for specific projects (as TeleDirect does), TeleDirect does not include any information about pricing anywhere on its website. This can be worrisome and makes it difficult for potential customers to understand if using TeleDirect’s services are within their budget.

Poor Website Design

Many pages on TeleDirect’s website appear to be optimized for viewing on a mobile device and not on a desktop or laptop device. While the information is the same, it can make it difficult for a customer to see all the services TeleDirect offers.

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The Bottom Line

TeleDirect is a full-service telemarketing and communications company in business for over 60 years. The company provides inbound and outbound call services to almost any industry, with a specialization in healthcare, financial, and insurance. 

TeleDirect meets quality industry expectations by tracking and analyzing call data and integrating AI (artificial intelligence) and live agents. These tools give the customer the ability to better customize a quality customer service plan within budget, all while maintaining excellent customer service and optimization. 

Interested customers should request a free quote from TeleDirect, specifically asking about pricing since no information on this can be found on the website.

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Star Rating

4.4

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3 Reviews

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Direct Mail and Printing Fair Oaks, CA

Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.

2 months ago

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LaKeshau McBride Los Angeles, CA

Overall, TeleDirect is helpful but there have been problems also. A few times, I have made requests that have not been completed by them, even after they assured me it would be. I can understand them being a 'work in progress' but I also want them to maintain a professional obligation where I can expect things will be done successfully and not forgotten or neglected. Multiple times, they have attached incorrect call back numbers to their voicemails, where our members cannot get in touch with us properly. I would much rather they ask if they have questions or confusions about our process, instead of just 'guessing' which leads to more issues that will need to be corrected and resolved later. This was just one example, but there are others that I won't get into on this.

8 months ago

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Teledirect Customer Fair Oaks, CA

I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.

11 months ago