TeleDirect

• Automated and Live Support
• Robust Healthcare Services
• Insurance, Financial, and Other Services
• Call Analytics
• Case Studies
• Active Blog with Helpful Advice

Automated and Live Support

AI (artificial intelligence) is rapidly becoming a norm in the technical industry. Companies who combine AI services with live services usually are better equipped to create specific customizable plans with reduced costs.

Robust Healthcare Services

TeleDirect offers a wide variety of robust healthcare services for medical and healthcare businesses. The company handles both inbound and outbound calls, physician scheduling, patient surveys, and more. 

Insurance, Financial, and Other Services

TeleDirect also offers insurance, financial, and other telecommunication services like education and technology. The company takes great care to ensure that information is guarded and safely secured. Security is the top priority along with excellent customer service.

Call Analytics

TeleDirect gives the customer full call and customer interaction disclosure. All calls are recorded including their time and date, length, name of the agent taking the call, and call result. These metrics are especially important in a quality telecommunications company and show that TeleDirect is a solid company in the industry.

Case Studies

TeleDirect displays several case studies on its website, showcasing examples of satisfied clients where the problem was resolved through TeleDirect’s intervention. Customers can use these examples as a solid baseline for how TeleDirect’s services can best help them and their business.

Active Blog with Helpful Advice

TeleDriect has an extremely active blog, providing customers with advice on a variety of subjects including the difference between inbound and outbound call centers, customer journey mapping, and customer service tips. 

• No Pricing Information
• Poor Website Design

No Pricing Information

While it is common for telecommunications companies to provide individual quotes for specific projects (as TeleDirect does), TeleDirect does not include any information about pricing anywhere on its website. This can be worrisome and makes it difficult for potential customers to understand if using TeleDirect’s services are within their budget.

Poor Website Design

Many pages on TeleDirect’s website appear to be optimized for viewing on a mobile device and not on a desktop or laptop device. While the information is the same, it can make it difficult for a customer to see all the services TeleDirect offers.