TeleDirect Logo

TeleDirect

star star star star star
LAST UPDATED: January 13th, 2024

TeleDirect is a full-service outbound and inbound call and business service center dedicated to making your business run smoother and more efficiently. The company offers a wide variety of services for customers to design a custom strategy that best meets their budgets and business needs. Services include the following:

  • Reservation services
  • Lead response management
  • Answering services
  • Appointment scheduling management
  • Product exchanges and support
  • Technical support

Top Ranked Companies

thumb_up

The Good

  • Automated and Live Support
  • Robust Healthcare Services
  • Insurance, Financial, and Other Services
  • Call Analytics
  • Case Studies
  • Active Blog with Helpful Advice

Automated and Live Support

AI (artificial intelligence) is rapidly becoming a norm in the technical industry. Companies who combine AI services with live services usually are better equipped to create specific customizable plans with reduced costs.

Robust Healthcare Services

TeleDirect offers a wide variety of robust healthcare services for medical and healthcare businesses. The company handles both inbound and outbound calls, physician scheduling, patient surveys, and more. 

Insurance, Financial, and Other Services

TeleDirect also offers insurance, financial, and other telecommunication services like education and technology. The company takes great care to ensure that information is guarded and safely secured. Security is the top priority along with excellent customer service.

Call Analytics

TeleDirect gives the customer full call and customer interaction disclosure. All calls are recorded including their time and date, length, name of the agent taking the call, and call result. These metrics are especially important in a quality telecommunications company and show that TeleDirect is a solid company in the industry.

Case Studies

TeleDirect displays several case studies on its website, showcasing examples of satisfied clients where the problem was resolved through TeleDirect’s intervention. Customers can use these examples as a solid baseline for how TeleDirect’s services can best help them and their business.

Active Blog with Helpful Advice

TeleDriect has an extremely active blog, providing customers with advice on a variety of subjects including the difference between inbound and outbound call centers, customer journey mapping, and customer service tips. 

thumb_down

The Bad

  • No Pricing Information
  • Poor Website Design

No Pricing Information

While it is common for telecommunications companies to provide individual quotes for specific projects (as TeleDirect does), TeleDirect does not include any information about pricing anywhere on its website. This can be worrisome and makes it difficult for potential customers to understand if using TeleDirect’s services are within their budget.

Poor Website Design

Many pages on TeleDirect’s website appear to be optimized for viewing on a mobile device and not on a desktop or laptop device. While the information is the same, it can make it difficult for a customer to see all the services TeleDirect offers.

gavel

The Bottom Line

TeleDirect is a full-service telemarketing and communications company in business for over 60 years. The company provides inbound and outbound call services to almost any industry, with a specialization in healthcare, financial, and insurance. 

TeleDirect meets quality industry expectations by tracking and analyzing call data and integrating AI (artificial intelligence) and live agents. These tools give the customer the ability to better customize a quality customer service plan within budget, all while maintaining excellent customer service and optimization. 

Interested customers should request a free quote from TeleDirect, specifically asking about pricing since no information on this can be found on the website.

View Best VOIP Provider Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info
star star star star star

9 Reviews

Review Breakdown

5 grade

89%

4 grade

0%

3 grade

11%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

star star star star star

Quality

star star star star star

Service

star star star star star

Trustworthiness

star star star star star
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Jessica Seattle, WA

Reliable Professional Service I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.

1 month ago

star star star star star

Pamela Seattle, WA

Teledirect rocks. By far the most reliable call center we have worked with. Very good customer service by the call center agents. Hardly any down time which is very valuable for us as we are completely dependent on them for our business. Gone are the days where you could hire inhouse and expect those employees to stay long term. Outsourcing is the way to go and Teledirect is a reliable partner.

3 months ago

star star star star star

James Cunningham

Teledirect is a great service to have. They truly are an extension to my business. Teledirect has been great in handling our after-hours calls and ensuring that the proper channels are followed to get our maintenance team informed and on the way to help tenants in emergency situations. Their support team answers promptly and is always very helpful and polite. Thank you!

10 months ago

star star star star star

Ryan Smith London, ENG

I have been a loyal paying customer for 5 years. This call center has been a true savior. I was able to grow my business substantially. My internal sales team had a constant flow of qualifying leads to work on. I have been supported very well over the years. Thank you Teledirect for being there for us.

10 months ago

star star star star star

Eric Robertson Hockessin, DE

Teledirect Call Centers is one of the most reliable services. 24/7/365 service is something my business was looking for. We are in the plumbing service where 24/7 call center is a must. Teledirect has been there for us for the last 5 years. Thank you to the Teledirect team!

10 months ago

check_circle

Review Source

star star star star star

GarryAndPauline Haworth Derry, NH

My crisis line non-profit gets calls from all over my state. We are small budget and do not get as manycalls as some of the big guns Teledirect , our account manager, and business support, all understood this when we signed up. We did have an unusually high call volume the first month, but, with the Teledirect staff help we were able to serve our clients. Thank You

1 year ago

star star star star star

Direct Mail and Printing Fair Oaks, CA

Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.

1 year ago

star star star star star

Teledirect Customer Fair Oaks, CA

I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.

2 years ago

check_circle

Review Source

star star star star_border star_border

LaKeshau McBride Los Angeles, CA

Overall, TeleDirect is helpful but there have been problems also. A few times, I have made requests that have not been completed by them, even after they assured me it would be. I can understand them being a 'work in progress' but I also want them to maintain a professional obligation where I can expect things will be done successfully and not forgotten or neglected. Multiple times, they have attached incorrect call back numbers to their voicemails, where our members cannot get in touch with us properly. I would much rather they ask if they have questions or confusions about our process, instead of just 'guessing' which leads to more issues that will need to be corrected and resolved later. This was just one example, but there are others that I won't get into on this.

2 years ago