- Rebtel
Rebtel
Swedish company, , offers free and and text . Focusing on personal rather than business technology, they offer rates for 222 countries that are several cents cheaper than what most other providers offer.
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The Good
- Versatile Options
- International Calling
- Rate Plans
Versatile Options
uses several different technologies to offer features to your at low prices. First of all, -to- are free in 50+ countries. If you are a country outside of the 'free' list, or you are contacts who are not , you will be charged . The following call options can be used to give you the best and cheapest call experience:
- Phone Lines - Your call is placed through your cell phone . The system keeps you connected through a . You will be charged for a standard local phone call through your cell phone and any charges will be charged through your account.
- Wifi - are made over your internet connection. You will only pay for rates.
- Mobile Data - Placing a phone call using mobile data will deduct data from your cell phone unless you have data. You will pay for the rates.
- Travel Mode - If you are roaming, turning this on will only connect with wifi. If you aren't concerned with roaming charges, then keeping this option turned off will allow you to use any of the above options to place your call.
International Calling
focuses a lot of resources on its . To ensure low rates, generates a number within your phone's cell network that will connect you to whoever you're trying to call in any of the 222 countries. In addition to their , also has a system in place for users to make free -to- in 53 of those countries. Unlike other companies, does not use internet connection but instead connects your with the local phone lines to ensure your call does not drop.
Rate Plans
This is a prepaid system; however, each country offers different options. There are $5 and $10 increments or rolling monthly subscriptions. For example, a $10 per month Global subscription offers phone to 56 countries. For countries not on the Global list, there are other options. For example, Uruguay is not included in the Global subscription because it has different rates. For Uruguay, you are offered one-time payments of $5 for 33 minutes or $10 for 66 minutes, or you can enroll in the monthly subscription which gives 100 minutes to any phone number in Uruguay for $10 per month.
The Bad
- Charges for Certain Countries
- Customer Service
- Not Catered Toward Business
Hidden Fees for Certain Countries
Customer Service
Not Catered Toward Business
This is not a business meant to connect to a hard or specialized softphone. They don't offer unified communication add-ons or have multi-line rates. is geared towards individuals or family in another country. To add to the ease of this, they provide free with any other users. However, if you are looking for a business solution, probably look elsewhere.
The Bottom Line
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User Reviews
Star Rating
10 Reviews
Review Breakdown
Sentiment Criteria
Judy
Rebtel is the worst scam I have ever come across. It disconnected my calls from other companies. It's the worst app to have ever used. Please, I warn everyone don't use it. It's a scam.
Gabriela
BAD 1800-062-058(?) customer service number - MISLEADING CUSTOMERS Their system should not be advertised to USA consumers. Can't follow through their instructions -- so I've made no calls. Keep getting an automated message -- most recently with a Survey that, again, can't be filled from my laptop (I have an up to date new laptop)
Ibrahim
They "blocked" a number as it was listed as "banned". Totally non sense. Their $1 for 20 minutes to Call an African nation was a total scam
mitra black
I used Rebtel to make an international call that I had made 100s of time before over the past 10 years (using Rebtel's local number). But I am now facing £222 bill from my mobile provider for this call as Rebtel has failed to transfer it to a local number. I have made a complaint to Rebtel but still no joy. Any help?
Abhijjet_suryawnahi_who_will_remember_comany_like_€
I wish I could give rebtel zero, I will tell one thing about rebtel, it will work for most of their custome. But when it doesn’t you will end up pay bills like 116 for 2 calls by your network provider. I tried contacting rebtel, but they have this so called system where you will get assistance not call. This company is so fraud that they started with this principles only. Last month I used rebtel app to make calls and for that my company gave me bill of 116 euros. When I asked rebtel, they gave me bunch of questions, I answered all of them and shown them the bills, There reply was, We couldn’t find these transactions in our system. I asked them to send me whatever you have regarding me, send me that, Now I am waiting, but i promise They will have to go though a lot now, if they don’t answer me in 1 day.
Eandrews
Rebtel use minutes up soon as it start ringing before your call is answered also I have lost 23 minutes from a in coming call that is not connected through rebtel but it used all the minutes I paid for. It say you can send a message but you can't and missed call dont show to let the one you call know they missed your call.
GH
I added money to a new rebtel account in anticipation of a bunch of upcoming international calls. Before I could even use the service, I was told that my account was frozen and I would have to provide a copy of my bank statement and 2 forms of photo ID. When I requested a refund instead, they again said I had to give them my bank statement and 2 forms of ID. To me, this has scam written all over it. I lost over $50 to this company.
Derick Lee
Minutes were lost in that I should have more but they disappeared. Email correspondence was very frustrating because they do not answer my questions and just sidestep them. This company cheats.
Abe
Rebtel is one most scam people should … Rebtel is one most scam people should not be dealing with. a $10.00 refill supposed to give 36 minutes to Ethiopia, every time I refill the phone rings non stop, no voicemail, nobody answers, this means the phone is not connecting to the person I am calling I called the person on different line and checked Rebtel is not connecting me to the person, this happens after every refill when I hangup 3 minutes are gone, when I submit feedback this is what I get (( Hi Abdurahman Ibrahim, My name is Sophie and I work with customer satisfaction at Rebtel. I noticed that you just rated your last call with 1 out of 5 stars on its quality. Something didn't work for you and I want to understand why. Not only because I want to fix any technical issues straight away, but more importantly because offering you the best call quality is my number 1 priority. So, help me understand what went wrong: Were you calling from home or on the go? Does it only happen when you call that specific number? If this was the first time the problem happened, what was different this time? I really want to solve the problem so anything you can tell me is a HUGE help and I really appreciate it. Thank you for taking the time :) /Sophie, Sophie is a facking robot that auto respond to feedback these morons are stealing my money and the fakcking stupid robot answers. The only time these garbage respond to their customers is when they get bad review. I need refund the past 30 refills in amount of $300 or your way of doing business will be reported to FCC and I have the time and any needed resource to sue you, that will end your business chain in USA!
Mustapha A
The Big Saver deal to Nigeria is a BIG SCAM from Rebtel. You purchase it but you can't use it. You keep hearing "you have 0 balance on your account" message even though you have 140 minutes in your account. That's Stupid!!!
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