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Ooma

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5.4

Overall Score

LAST UPDATED: February 8th, 2023

Ooma VoIP empowers customers to connect in smarter ways. It provides VoIP services for small and enterprise level businesses. It’s small business package includes 35 features specifically curated to help you run more efficiently. Ooma also creates customized enterprise VoIP solutions to support your specific team and business processes. 

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The Good

  • Services and Features
  • Free Resources
  • Desk Phone, Softphone, and Mobile App Options 

Services and Features

Ooma offers multiple plans with robust feature options at competitive prices. Its plans include unlimited calling and SMS/MMS messaging with no contracts. Ooma’s simplest plan comes with more than 35 features. The following features go above and beyond basic communication needs to help you provide excellent service for your customers:

  • Virtual receptionist
  • Call park
  • Hold music
  • Transfer music
  • Forward calls during device outages
  • Fax online
  • Call blocking
  • And more

Advanced features include Ooma’s desktop app, call recording, and voicemail transcription. 

Ooma not only has plans for small to medium sized businesses, but also enterprise level companies. Its enterprise features allow for API integrations, dashboard/heads-up displays, instant messaging, video conferencing, and more. No matter the size of your business or the industry you serve, Ooma’s features provide everything you need for a successful communication system. 

Free Resources

Ooma’s website provides several useful resources for potential clients. There are several case studies and videos featuring businesses of different sizes and industries. Interested clients can browse through Ooma’s customers for a business similar to their own and see the positive impact of Ooma’s services.

Ooma also gives regular webinars. Interested participants can sign up for upcoming webinars or access the archive on its website absolutely free. 

Desk Phone, Softphone, and Mobile App Options

One of the benefits of VoIP is that it does not require a traditional phone to make calls. Ooma’s plans cover desk phones, softphones, and its mobile app so you can choose the options that work best for your business. If you do not already have VoIP capable phones, you can purchase several different models on Ooma’s website.

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The Bad

  • Limited Information on Customer Support

Limited Information on Customer Support

Ooma’s website provides very limited information on its customer support options. If your business has limited or off-site IT staff, we recommend having detailed discussions with Ooma’s sales representatives about what customer support the company provides and if it comes with any extra charge.

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The Bottom Line

Ooma is a reliable VoIP service for most businesses. With nearly 20 years of experience in the industry, its plans go beyond simple necessity to ensure clients get the most out of its VoIP solutions. The free resource on its website makes it easy for potential clients to do thorough research and feel confident in Ooma’s service before ever speaking with a sales representative.
 
For more information, see the Ooma reviews below. 
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Star Rating

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3.9

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23 Reviews

Review Breakdown

5 grade

39%

4 grade

39%

3 grade

9%

2 grade

0%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Richard

Comparison with another service. I used to have another VOIP provider that was comperable in price to Ooma. there was no on call service but you had to check their blog to see if your problem had already existed and how to fix it and if the problem wasn't listed you could post a new issue. a member techy would then contact you. The provider was then bought out be a big player and immediate phone support was available, but the service quality went down as well as the phone quality itself. Ooma so far is crisper sounding, great phone support and offers super pricing.

6 years ago

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A 1 Mesquite, TX

I've had Ooma for nearly two years. I like them. I wish that I could send and receive text using my VOIP number with them but I still like them. The app is very reliable and no complaints. I pay $17 per month and I had a good selection of phone numbers to choose from.

1 year ago

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Alyson Mansfield Lindon, UT

I really like Ooma because it makes it affordable to keep a landline and not just switch to only using our cell phones. I feel like there's a delay in getting our messages sent to our email account but other than that, this has been a great service.

5 years ago

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Don Thigpen Kansas City, MO

They keep on raising their prices every quarter. Outside of that one issue they are a perfect company. Service dependability depends on your own Internet provider.

1 year ago Edited February 9, 2023

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HLG American Fork, UT

I would give it 5 stars if it were compared to conventional phone companies. I might give google voice an edge because it has a totally free option. I still have to pay monthly taxes with Ooma.

5 years ago

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Max Winkel Lindon, UT

Ok technology. I was not happy with the customer service. I cancelled and they didn't do it. I ended up paying for three more months before I cancelled again.

3 years ago

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Dre35 West Valley City, UT

Ooma has been a great online phone service. The reception was crisp and clear for all my calls. As long as there's internet reception, the call is clear.

3 years ago

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Shauna Craig Pleasant Grove, UT

We had OOMA when we used a landline. The service was good as was the quality. we discontinued it when we decided to use only our mobile phones.

5 years ago

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Brandon Kimball Thurgood AZ

Have had no issues with my Ooma phone service. Great value for the price.

2 years ago