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Ooma

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5.4

Overall Score

LAST UPDATED: February 8th, 2023

Ooma VoIP empowers customers to connect in smarter ways. It provides VoIP services for small and enterprise level businesses. It’s small business package includes 35 features specifically curated to help you run more efficiently. Ooma also creates customized enterprise VoIP solutions to support your specific team and business processes. 

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The Good

  • Services and Features
  • Free Resources
  • Desk Phone, Softphone, and Mobile App Options 

Services and Features

Ooma offers multiple plans with robust feature options at competitive prices. Its plans include unlimited calling and SMS/MMS messaging with no contracts. Ooma’s simplest plan comes with more than 35 features. The following features go above and beyond basic communication needs to help you provide excellent service for your customers:

  • Virtual receptionist
  • Call park
  • Hold music
  • Transfer music
  • Forward calls during device outages
  • Fax online
  • Call blocking
  • And more

Advanced features include Ooma’s desktop app, call recording, and voicemail transcription. 

Ooma not only has plans for small to medium sized businesses, but also enterprise level companies. Its enterprise features allow for API integrations, dashboard/heads-up displays, instant messaging, video conferencing, and more. No matter the size of your business or the industry you serve, Ooma’s features provide everything you need for a successful communication system. 

Free Resources

Ooma’s website provides several useful resources for potential clients. There are several case studies and videos featuring businesses of different sizes and industries. Interested clients can browse through Ooma’s customers for a business similar to their own and see the positive impact of Ooma’s services.

Ooma also gives regular webinars. Interested participants can sign up for upcoming webinars or access the archive on its website absolutely free. 

Desk Phone, Softphone, and Mobile App Options

One of the benefits of VoIP is that it does not require a traditional phone to make calls. Ooma’s plans cover desk phones, softphones, and its mobile app so you can choose the options that work best for your business. If you do not already have VoIP capable phones, you can purchase several different models on Ooma’s website.

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The Bad

  • Limited Information on Customer Support

Limited Information on Customer Support

Ooma’s website provides very limited information on its customer support options. If your business has limited or off-site IT staff, we recommend having detailed discussions with Ooma’s sales representatives about what customer support the company provides and if it comes with any extra charge.

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The Bottom Line

Ooma is a reliable VoIP service for most businesses. With nearly 20 years of experience in the industry, its plans go beyond simple necessity to ensure clients get the most out of its VoIP solutions. The free resource on its website makes it easy for potential clients to do thorough research and feel confident in Ooma’s service before ever speaking with a sales representative.
 
For more information, see the Ooma reviews below. 
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Star Rating

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3.9

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23 Reviews

Review Breakdown

5 grade

39%

4 grade

39%

3 grade

9%

2 grade

0%

1 grade

13%

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Chad Shephard Alpharetta, GA

We have a small office, with only 2 users (extension). There is a few things I really don't like about OOMA business. 1. Doesn't allow you bring your own VOIP phone. We have some nice Cisco phone that we can't use. RingCentral allow you to bring your own VOIP. 2. To use a phone in a conf room, it count as another user (extension), you have to pay full price. 3. Its mobile app is subpar. needs lots of work

3 years ago

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Review Source

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Nathan Glade American Fork, UT

Pros: -Integrated app that allows you to retrieve voicemail on your phone remotely. -Set up in pretty simple. Cons: -You still have to pay taxes ($6-7/month). -If you have problems, tech support is not helpful. You are on your own. -All of the calling features cost extra.

5 years ago