Ooma VoIP is a tech company offering Voice over Internet Protocol (VoIP) service, smart security, and VoIP devices for both residential and business. Its driving factor is to provide HD crystal clear sound quality, which is made possible through the company’s unique hardware. Ooma phone service simply requires that the user has internet connection to be able to use their Ooma telo device. Previously, there were Ooma hub to set up Ooma but they have since been replaced by the Ooma telo.

The company offers three service levels:

  1. Ooma Residential ServiceA residential VoIP service solution. Users choose a wired or wireless Telo device and a monthly service plan.
  2. Ooma OfficeA service platform for small and mid-sized businesses offering hardware and cloud-based calling with a variety of features.
  3. Ooma EnterpriseA solution for contact centers and call centers with more features and integrations. Pricing is only available on request.

Read on for pros and cons, plus Ooma reviews from real customers.

The Good

  • Free Trial
  • VoIP Plans
  • Features
  • Wireless-Enabled Accessories
  • Cloud Benefits

Free Trial

Something beneficial about Ooma Office is that new users can try the product risk-free for 30 days. Additionally, home phone users with Ooma Telo get a free Premiere service trial for 60 days, to try out all of the added bells and whistles.

VoIP Plans

Residential Breakdown:

Residential users looking to ditch their landline can choose between Ooma Telo ($99.99) and Ooma Telo Air ($129.99). While some VoIP Providers use a simple adapter to hook up your home phone for VoIP service, Ooma Telo’s base unit is a secure Linux-based router with multiple capabilities. New users pay the one-time cost to buy an Ooma Telo device and then get free calls, paying just local taxes and fees with the basic plan or choose a fee plan for long-distance calls. All of which can be accessed through the Ooma Telo mobile app. The Ooma mobile app is free to install on from the App Store or Google Play.

For those looking for more of a residential VoIP option, Ooma also offers an Ooma home security option. This Ooma smart security option keeps you updated on things that are going on at home. It will tell you when someone sues the front door or check on issues going on around the house, such as a leaky faucet. To add this feature you will get an Ooma device with smart, small, and easy-to-install sensors around your house. Ooma VoIP offers different cameras, such as Ooma Butterfleye camera and the Ooma Smart camera.

With Amazon Echo, residential Ooma users can ask Alexa to make and receive calls.

Users pay for either the wired or wireless device, then choose between two low-cost plans called Oooma Basic & Ooma Premier. Both come with a great package of features. Where the plans differ is in added features. The Premier service plan allows users to call Canada, Puerto Rico, and Mexico, as well as extra voicemail options, privacy and call blocking options, plus three-way calling, custom ring patterns, instant second line, and integration with Google Voice and Nest.

Here are the four standard home phone service plans:

  • Ooma Basic — Free calling plus taxes and fees
  • Ooma Premier — $9.99 per month for unlimited calling to the United States, Canada, Mexico, and Puerto Rico
  • Ooma World Plan — $17.99 per month for unlimited calling to landlines in 60+ countries and mobile phones in 10+ countries
  • Ooma World Plus — $25.99 per month for unlimited calling to landlines in 70+ countries and mobile phones in 40+ countries

Ooma Office Breakdown

The company’s business VoIP program for small businesses is the Ooma Office system. Users purchase the Ooma Business Phone Starter Kit ($199.99) with a 30-day risk-free trial. The package includes the Ooma Office Base Station and two Linx phone adapters.

  • Ooma Office — $19.95 a month, per user.
  • Ooma Office Pro — $24.95 a month, per user.

Ooma offers over 30 features that are either included in the plan or can be added on. A few of them consist of a local and toll-free number, conference calling extension, E911 Service, auto-attendant, virtual extensions, call log, voicemail to email forwarding, and many others.

Features

Ooma’s SMB platform offers only one plan for VOIP, but it should meet your needs: for a monthly fee of $19.95, you get unlimited calling to the United States and Canada, a virtual receptionist, extension dialing, conferencing for up to five people, hold music, call log, call transfer, call forwarding to your phone number, ring groups, voicemail, voicemail forwarding, and support for up to five physical phone lines and one phone number.

Furthermore, all Ooma Telo customers can make unlimited calls on their mobile phone using Ooma mobile on your cell phone. Simply download the Ooma app and login to your Ooma account. Premier subscribers can receive incoming calls as well through the Ooma app as long as you have a high-speed internet connection.

Wireless-Enabled Accessories

For an additional charge, Ooma Office offers two wireless-enabled accessories: the Ooma Linx and the Ooma wireless adaptor.
 
The Linx lets you wirelessly connect analog telephones or fax machines to the Ooma Base Station if you need to use more phone lines. Ooma also allows you to set up a your company's phone number as a 1-800 number and have the availability to have a toll-free phone number.
 
The wireless adaptor lets your Ooma telephone connect to the internet using an established Wi-Fi connection and gives you the ability to have a virtual phone.
 
The most basic Ooma Office package costs $199.99 and includes one Base Station and two Linx units. For established businesses that are looking to modernize, Ooma supports any standard analog phone.

 

Cloud Benefits

Ooma Office relies on the cloud to deliver seamless connectivity, even in the event of a power outage. Should your physical phone lines or internet network be unavailable, cloud capabilities let callers navigate the virtual receptionist and leave voicemails.

Ooma's home phone World Plan allows users to make unlimited calls to 61 countries for $17.99 a month. Or, without the World Plan, clients can make international calls at low by-the-minute rates.

With the Ooma smartphone app, you can access and return calls immediately. This means that you'll never have to miss a call or be subject to delays in responding to customers.

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The Bad

  • Hardware Costs
  • Office Calling Plans
  • Installation

Hardware Costs

Unlike service providers that are fully cloud-based, Ooma requires the purchase of proprietary hardware for both residential and business users. So, people who want to switch to Ooma have a higher-priced one-time buy-in at the beginning of their service. These phone lines also will not work very well if your office or home is not equipped with high-speed internet.

Office Calling Plans

Ooma doesn’t offer business service plans with unlimited long distance international calling. While all international calls are billed at a low, per-minute rate, some users with frequent international calling needs might not be satisfied with a metered plan.

Installation

Because Ooma doesn't have an installation team, customers are responsible for managing the setup process for their phone systems. Thankfully, Ooma's minimalist style makes it relatively simple to install, and the website has an installation demo to walk customers through the process. If necessary, Ooma's customer support can be contacted for further assistance. Their customer service has been trained on the installation process so they can be a helpful resource for Ooma clients.

The Bottom Line

Ooma Telo is an easy way for home phone users to get high-quality HD sound for their standard home phone calls. The low-cost monthly plans are a great way to talk to family and friends in other countries, straight from your normal home telephone. However, there is a high price for premium service, from $99.99–129.99 for your initial investment to buy the physical Ooma Telo device. If you need help with the installation, Ooma customer service is available for help.

 
For businesses, the Ooma Office option is one of the only plans that offer low-priced flat-rate monthly service fees among VoIP providers. While the feature package doesn’t compete with more expensive providers, it does provide functions to satisfy any small or mid-size business customer. The price is especially well suited for small businesses on a budget. Read reviews for Ooma.

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User Reviews

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10 Reviews

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Tom L.

July 23rd, 2020 Ashburn, VA DETAILS arrow_drop_down
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Pros - Price (we saved an average of 28%, 45% less that our most expensive quote) - Online vs. Physical lines are the same price - Phone numbers (our main number and fax) are hosted without additional cost (most other companies charge $5 per month per number) - Ease of administration use - Ease of phone app use - Ease of Web calling use - All lines include eFax and conference numbers for free - Can forward callers to numbers outside the organization - Easily configurable office hours to automatically send callers to voicemail - Regular virtual training to use basic and advanced service features - No commitment - Technical support answers calls quickly, with only 1 button-press, and answered all our questions Cons - Limited payment options - Only one user can administer the team - Phones must be purchased in full (with the lowest option often on sale) - The conference lines don’t support an admin pin to start a meeting - No two-factor login authentication option

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Ron

June 3rd, 2019 Demorest, GA DETAILS arrow_drop_down
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Ooma has been our primary phone service provider for more than one year. Ooma has never been unavailable and provides good quality communications. The price is reasonable and our only worry is the 5000 hour monthly limit, but we have not had a problem with that so far. Hope to continue with Ooma in the fiture if the service continues to be very good . The Ooma internet connection devive is very easy to use and setup.

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Sam

December 14th, 2018 Jacksonville, FL DETAILS arrow_drop_down
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I have had Ooma since JAN 2017. Purchased Ooma Telo for about $100. With this, basic calls are free, but you pay monthly taxes. Although not needed by everyone, I added Premier service for about $126 annually. This adds tons of premium calling features. As an example, using their web portal, I used their highly configurable call blocking features to block all unwanted calls from telemarketers, spammers, etc. These annoying and dangerous calls have become a thing of the past. 'Whitelisted' everyone in my Contact List allows all their calls to come through. You can block or send all other calls to voicemail. Needs a HS internet connection and connects to a standard house phone or base set with cordless handsets. Moved recently and took my Ooma with me, keeping my phone #. Affordable, and easy to set up. 100% satisfied.

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Shauna Craig

December 6th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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We had OOMA when we used a landline. The service was good as was the quality. we discontinued it when we decided to use only our mobile phones.

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Jaime

December 5th, 2018 American Fork, UT DETAILS arrow_drop_down
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We have used Ooma for many years now. We have been very happy with it! It is nice to be able to keep a landline for our younger kids who don't have mobile phones yet. It is also nice to have a "home" number I can give out when I don't want to give my cell number out. I also love that we can check our voicemail message online.

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HLG

December 4th, 2018 American Fork, UT DETAILS arrow_drop_down
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I would give it 5 stars if it were compared to conventional phone companies. I might give google voice an edge because it has a totally free option. I still have to pay monthly taxes with Ooma.

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Nathan Glade

November 28th, 2018 American Fork, UT DETAILS arrow_drop_down
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Pros: -Integrated app that allows you to retrieve voicemail on your phone remotely. -Set up in pretty simple. Cons: -You still have to pay taxes ($6-7/month). -If you have problems, tech support is not helpful. You are on your own. -All of the calling features cost extra.

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Abbey

November 17th, 2018 Gilbert, AZ

Ooma works great as long as your internet is on:) Have had a great experience with them!!

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Alyson Mansfield

October 30th, 2018 Lindon, UT DETAILS arrow_drop_down
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I really like Ooma because it makes it affordable to keep a landline and not just switch to only using our cell phones. I feel like there's a delay in getting our messages sent to our email account but other than that, this has been a great service.

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Richard

September 9th, 2017

Comparison with another service. I used to have another VOIP provider that was comperable in price to Ooma. there was no on call service but you had to check their blog to see if your problem had already existed and how to fix it and if the problem wasn't listed you could post a new issue. a member techy would then contact you. The provider was then bought out be a big player and immediate phone support was available, but the service quality went down as well as the phone quality itself. Ooma so far is crisper sounding, great phone support and offers super pricing.

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