Ooma is a tech company offering voice over internet protocol (VoIP) service, smart security, and VoIP devices for both residential and business. It's driving factor is to provide HD crystal clear sound quality which is made possible through the company’s unique hardware.

The company offers three service levels: 

  1. Ooma Residential Service — A residential VoIP service solution. Users choose a wired or wireless Telo device and a monthly service plan. 
  2. Ooma Office — A service platform for small and mid-sized businesses offering hardware and cloud-based calling with a variety of features. 
  3. Ooma Enterprise — A solution for contact centers and call centers with more features and integrations. Pricing is only available on request. 

Read on for pros and cons, plus Ooma reviews from real customers. f

The Good

  • Free Trial
  • VoIP Plans
  • Features
  • Wireless-Enabled Accessories
  • Cloud Benefits

Free Trial

A great thing about Ooma Office is that new users can try the product risk-free for 30 days. Additionally, home phone users with Ooma Telo get a free Premiere service trial for 60 days, to try out all of the added bells and whistles. 

VoIP Plans

Residential Breakdown:

Residential users looking to ditch their landline can choose between Ooma Telo ($99.99) and Ooma Telo Air ($129.99). While some VoIP Providers use a simple adapter to hook up your home phone for VoIP service, Ooma Telo’s base unit is a secure Linux-based router with multiple capabilities. New users pay the one-time cost to buy a Telo device and then get free calls, paying just local taxes and fees with the basic plan or choose a fee plan for long-distance calls. All of which can be accessed through the Ooma Telo mobile app. 

With Amazon Echo, residential Ooma users can ask Alexa to make and receive calls.

Users pay for either the wired or wireless device, then choose between two low-cost plans called Basic & Premier. Both come with a great package of features. Where the plans differ is in added features. The Premier service plan allows users to call Canada, Puerto Rico, and Mexico, as well as extra voicemail options, privacy and call blocking options, plus three-way calling, custom ring patterns, instant second line, and integration with Google Voice and Nest.

Here are the four standard home phone service plans:

  • Ooma Basic — Free calling plus taxes and fees
  • Ooma Premier — $9.99 per month for unlimited calling to the United States, Canada, Mexico, and Puerto Rico
  • Ooma World Plan — $17.99 per month for unlimited calling to landlines in 60+ countries and mobile phones in 10+ countries
  • Ooma World Plus — $25.99 per month for unlimited calling to landlines in 70+ countries and mobile phones in 40+ countries

Ooma Office Breakdown

The company’s business VoIP program for small businesses is the Ooma Office system. Users purchase the Ooma Business Phone Starter Kit ($199.99) with a 30-day risk-free trial. The package includes the Ooma Office Base Station and two Linx phone adapters. After that, the monthly service cost is just $19.95 per user.

Ooma offers over 30 features that are either included in the plan or can be added on. A few of them consist of a local and toll-free number, conference calling extension, E911 Service, auto-attendant, call log, voicemail to email forwarding, and many others. 

Features

Ooma’s SMB platform offers only one plan for VOIP, but it should meet your needs: for $19.95 a month, you get unlimited calling to the United States and Canada, a virtual receptionist, extension dialing, conferencing for up to five people, hold music, call log, call transfer, call forwarding, ring groups, voicemail, voicemail forwarding, and support for up to five physical phone lines and one phone number.

Wireless-Enabled Accessories

For an additional charge, Ooma Office offers two wireless-enabled accessories: the Ooma Linx and the Ooma wireless adaptor. 

The Linx lets you wirelessly connect analog telephones or fax machines to the Ooma Base Station if you need to use more phone lines. 

The wireless adaptor lets your Ooma telephone connect to the internet using an established Wi-Fi connection. 

The most basic Ooma Office package costs $199.99 and includes one Base Station and two Linx units. For established businesses that are looking to modernize, Ooma supports any standard analog phone.

Cloud Benefits

Ooma Office relies on the cloud to deliver seamless connectivity, even in the event of a power outage. Should your physical phone lines or internet network be unavailable, cloud capabilities let callers navigate the virtual receptionist and leave voicemails. 

Ooma's home phone World Plan allows users to make unlimited calls to 61 countries for $17.99 a month. Or, without the World Plan, clients can make international calls at low by-the-minute rates.

With the Ooma smartphone app, you can access and return calls immediately. This means that you'll never have to miss a call or be subject to delays in responding to customers. 

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The Bad

  • Hardware Costs
  • Office Calling Plans
  • Installation

Hardware Costs

Unlike service providers that are fully cloud-based, Ooma requires the purchase of proprietary hardware for both residential and business users. So, people who want to switch to Ooma have a higher-priced one-time buy-in at the beginning of their service. 

Office Calling Plans

Ooma doesn’t offer business service plans with unlimited long distance international calling. While all international calls are billed at a low, per-minute rate, some users with frequent international calling needs might not be satisfied with a metered plan. 

Installation

Because Ooma doesn't have an installation team, customers are responsible for managing the setup process. Thankfully, Ooma's minimalist style makes it relatively simple to install, and the website has an installation demo to walk customers through the process. 

The Bottom Line

Ooma Telo is an easy way for home phone users to get high-quality HD sound for their standard home phone calls. The low-cost monthly plans are a great way to talk to family and friends in other countries, straight from your normal home telephone. However, there is a high price for premium service, from $99.99–129.99 for your initial investment.

For businesses, the Ooma Office option is one of the only plans that offer low-priced flat-rate monthly service fees among VoIP providers. While the feature package doesn’t compete with more expensive providers, it does provide functions to satisfy any small or mid-size business customer. The price is especially well-suited for small businesses on a budget.

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User Reviews

Star Rating

4.4
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9 Reviews

Review Breakdown

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Ron

June 7th, 2019 Demorest, GA DETAILS arrow_drop_down
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Ooma has been our primary phone service provider for more than one year. Ooma has never been unavailable and provides good quality communications. The price is reasonable and our only worry is the 5000 hour monthly limit, but we have not had a problem with that so far. Hope to continue with Ooma in the fiture if the service continues to be very good . The Ooma internet connection devive is very easy to use and setup.

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Sam

December 20th, 2018 Jacksonville, FL DETAILS arrow_drop_down
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I have had Ooma since JAN 2017. Purchased Ooma Telo for about $100. With this, basic calls are free, but you pay monthly taxes. Although not needed by everyone, I added Premier service for about $126 annually. This adds tons of premium calling features. As an example, using their web portal, I used their highly configurable call blocking features to block all unwanted calls from telemarketers, spammers, etc. These annoying and dangerous calls have become a thing of the past. 'Whitelisted' everyone in my Contact List allows all their calls to come through. You can block or send all other calls to voicemail. Needs a HS internet connection and connects to a standard house phone or base set with cordless handsets. Moved recently and took my Ooma with me, keeping my phone #. Affordable, and easy to set up. 100% satisfied.

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Shauna Craig

December 6th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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We had OOMA when we used a landline. The service was good as was the quality. we discontinued it when we decided to use only our mobile phones.

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Jaime

December 5th, 2018 American Fork, UT DETAILS arrow_drop_down
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We have used Ooma for many years now. We have been very happy with it! It is nice to be able to keep a landline for our younger kids who don't have mobile phones yet. It is also nice to have a "home" number I can give out when I don't want to give my cell number out. I also love that we can check our voicemail message online.

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HLG

December 5th, 2018 American Fork, UT DETAILS arrow_drop_down
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I would give it 5 stars if it were compared to conventional phone companies. I might give google voice an edge because it has a totally free option. I still have to pay monthly taxes with Ooma.

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Nathan Glade

November 28th, 2018 American Fork, UT DETAILS arrow_drop_down
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Pros: -Integrated app that allows you to retrieve voicemail on your phone remotely. -Set up in pretty simple. Cons: -You still have to pay taxes ($6-7/month). -If you have problems, tech support is not helpful. You are on your own. -All of the calling features cost extra.

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Abbey

November 19th, 2018 Gilbert, AZ

Ooma works great as long as your internet is on:) Have had a great experience with them!!

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Alyson Mansfield

October 31st, 2018 Lindon, UT DETAILS arrow_drop_down
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I really like Ooma because it makes it affordable to keep a landline and not just switch to only using our cell phones. I feel like there's a delay in getting our messages sent to our email account but other than that, this has been a great service.

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Richard

September 11th, 2017

Comparison with another service. I used to have another VOIP provider that was comperable in price to Ooma. there was no on call service but you had to check their blog to see if your problem had already existed and how to fix it and if the problem wasn't listed you could post a new issue. a member techy would then contact you. The provider was then bought out be a big player and immediate phone support was available, but the service quality went down as well as the phone quality itself. Ooma so far is crisper sounding, great phone support and offers super pricing.

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