CallTools.com Logo

CallTools.com

star_border star_border star_border star_border star_border
0 User Reviews
LAST UPDATED: April 3rd, 2020

CallTools provides an array of tools and services to help its customers make their business operations more efficient. The company’s mission is to provide excellent customer service and help customers have an excellent experience with its product. It offers two distinct plans: CallTools predictive and CallTools preview.

Top Ranked Companies

thumb_up

The Good

  • Readily Available Customer Service
  • Many Included Features

Readily Available Customer Service

Calltools.com offers many different options to get a hold with customer service for help with its product. The company has a 24/7 chat feature on its website where you can ask any necessary questions. It also has a 1-800 phone number that you can call. CallTools also offers a service where you can provide your company information, and they will send you the cost estimate.  

Many Included Features

The two plans that are available through CallTools offer many features: 

  • Predictive Dialer — This features uses an algorithm to increase worker’s efficiency, enabling them to reach more customers and prospects in less time. The predictive dialer automatically transfers live calls to available employees.
  • Power Dialer — Automatically dials through a predetermined list of numbers to connect employees to live calls.
  • Click-to-Call/Preview Dialer — With this feature, employees no longer need to dial by hand. Instead, upload the list of customers into the system and dial them directly through that list.
  • Group Local Match — With this feature, companies can purchase a bank of phone numbers from different states and areas, so when calling a potential customer, it appears that the call is coming from near the customer’s location.
  • CRM Integrations — This feature makes it possible to integrate third-party CRMs so as to not lose your data when switching dialing platforms. 
  • Cloud Based — This feature allows speed and reliability and allows for an affordable setup and maintenance. 
  • And more!
thumb_down

The Bad

  • Only Two Main Plans to Choose From
  • Doesn’t List Pricing for Specific Plans

Only Two Main Plans to Choose From

Many other VoIP companies offer a wider range of plans to choose from that can fill a variety of different types of businesses needs. Calltools.com, however, only offers two main plans to choose from.

Calltools.com predictive — This plan offers all the features that calltools.com offers including predictive dialer, power dialer, click-to-call/preview dialer, cloud based, web phone, CRM included, local and state matching, and SMS.
Calltolls.com preview — This plan offers fewer features than the predictive plan and includes click-to-call/preview dialer, cloud based, web phone, CRM included, local and state matching, interactive voice response, email templates, and SMS.

Doesn’t List Pricing for Specific Plans

The Calltools.com’s website lists the plans and the features that it involves but it doesn’t give any particular pricing ranges. This is not uncommon, as VoIP providers usually do not provide  exact prices because they vary so broadly for the size and specific needs of each company. However, Calltools.com differs from other sites because it doesn’t even give a range of possible prices, while most other VoIP sites do.

gavel

The Bottom Line

Overall, Calltools.com offers a wide range of features and ensures that its customers can contact customer support in a variety of ways so they can get the help that they need. Although Calltools.com only offers two main plans, the available features in each of the plans will often be sufficient for the company looking into getting VoIP services.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

0.0

star_border star_border star_border star_border star_border

0 Reviews

Review Breakdown

5 grade

0%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

star_border star_border star_border star_border star_border

Quality

star_border star_border star_border star_border star_border

Service

star_border star_border star_border star_border star_border

Trustworthiness

star_border star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
We couldn't find any matches for your request. Click here to try again.

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information