8x8 is a cloud-based VoIP provider that offers residential and business services to help you enhance the quality of phone communication and call management. This cloud-based system offers business continuity and disaster recovery protection, making it one of the most reliable systems available. 8x8 offers business phone systems, cloud contact center services, and unified communications. 8x8 also sells a large array of equipment, including IP phones, headsets, and accessories.
Read on for 8x8 VoIP pros and cons.
8x8 offers pre-designed VoIP system solutions for specific industries including government, education, healthcare, high-tech, insurance, transportation, outsourcing and consulting. There are also solutions designed for small and medium businesses as well as mid-market and enterprise businesses.
You also have the option of building your own business solution by choosing the available features that suit your needs. The Business Phone Service plans include features such as unlimited calling, international and toll-free virtual phone numbers, mobile apps for Android, iPhone and iPad, auto attendants, online call management, conference bridge, music on hold, softphones, voicemail-to-email notifications, SMS texting, instant messaging and chat, web conferencing with video, internet faxing and call recording. There are also optional features such as switchboard, virtual attendant, power key service, overhead paging, branch office, 4-line appearance, call queuing and additional ring groups.
The 8x8 virtual cloud contact center offers features such as skills-based routing, IVR, virtual queue, web callback, call recording, historical reporting and real-time monitoring. Disaster recovery is available as a companion service to the 8x8 virtual contact center or as a back-up service to any premises-based call center system. The Unified Communications service combines the best of all these services by bundling phone services, collaboration, virtual meetings and contact center solutions. This can be a great tool to synchronize your business if you have multiple offices or locations.
The 8x8 website is unclear about pricing and conditions of services. Customers are prompted to contact a company representative for a quote to determine the price of service for your particular system. Although the length of the service agreement is unclear, it appears that service agreements can run for as long as 12-24 months. Once your service agreement is over, the service is automatically renewed for another 12 months unless you contact the company. There is, however, an option of switching your agreement to a month-to-month service plan after your initial service agreement is up.
If you choose to terminate service early, you must give the company at least 30 days notice. You will be held responsible for that month's service charge. Expect to pay a disconnection fee of $59.99-$200.00 depending on the type of service you originally purchased. Additional cancellation fees may also apply. Another point of concern is the fact that 8x8 reserves the right to change rates and service charges at any time without warning. Even though 8x8 is capable of making international calls, the rates per minute are somewhat pricey and can range as high as 70 cents per minute depending on the country or region.