Broadvoice
Author: Kaitlyn Short
Broadvoice lets you communicate anywhere in the world with its VoIP phone service. This company offers several communications products that can help anyone from small business to enterprise level.
Its products include B-hive Cloud PBX, Unified Communications as a Service (UCaaS), Virtual Call Center, and SIP Trunking service solutions.
The company offers cloud-based PBX phone systems with a mobile app, web-based app, and the virtual call center option which can be added seamlessly into the same plan.
Continue reading for some pros and cons, as well as Broadvoice reviews from real customers.
Top Ranked Companies
The Good
- Low Price Options
- 4G Failover
- Long Distance Calling
Low Price Options
Broadvoice VoIP offers business customer options ranging from $10 a month per user to $23 a month per user. Here is a breakdown of this VoIP provider's calling plans, based on a 3-year contract:
Metered Seat: $10
- Call forwarding
- Call park
- Find me/Follow me
- Hot desking
- Web portal
- SMS $.01/message
- Domestic calls $.029/min
Standard Seat: $18
- Metered Seat +
- Local DID
- Free SMS
- Unlimited domestic calling
Professional Seat: $23
- Standard Seat +
- Virtual Fax
- One number
- Global extension free calls
- Call recording
- Communicator
You can add a toll-free number to your plan for $5 per month, plus $.04 per minute. If you would like to add its SIP trunking service, you have two options:
Metered Trunk: $11/mo/user
- 5,000 Minutes for outbound calls
- Any overages $.029/min
Unlimited Trunk: $17/mo/user
- Unlimited outbound calling
With Broadvoice SIP Trunking service, you get call recording, hosted, and SIP under one account.
4G Failover
The Broadvoice b-hive UCaaS platform for business phone service has several desirable calling features, including internal instant messaging, SMS, call routing, interactive collaboration. In addition to these tools, Broadvoice also offers 4G failover, in case of internet service outages.
Long Distance Calling
With the Professional Seat BroadVoice phone plan, you get unlimited international calling to 60 countries for landline calls and 30 countries for cell phone calls. If your country isn't on the included list, you get cheap international calling rates.
The Bad
- Add-on Features
- Contract
- Fees
- Phone-Only Customer Support
Add-on Features
Features not included in the standard rate plans include the following:
- Additional storage
- Auto attendant
- Conference bridge
- Call analytics for inbound calls
- International, local, or parked DID
- Shared Fax
With some competitors, analytics and auto attendant for incoming calls are a standard part of their UCaaS voice plans.
Contract
With Broadvoice, prices decrease with an extended contract. If you aren’t ready to commit to an extended contract, you will have to inquire about month-to-month pricing.
Keep in mind that the company does have a 30-day satisfaction guarantee. Within the first 30 days of activation, you can change your plan or cancel without any hassle. Shipping and handling are non-refundable.
Fees
If you choose to cancel your service, you need to do this 30 days in advance and be prepared for an early termination fee. The charge is either $99 or the remaining charges for the rest of your contract, whichever is less.
Phone-only Customer Service
Broadvoice customer service is available 24 hours a day, but only via phone. No live chat option is available at this time.
The Bottom Line
Broadvoice is a VoIP service provider with several service options. Customers have the choice of using an IP phone or accessing service through mobile or web-based apps. With this company, having a contract of up to three years will decrease your monthly service rates. An added benefit of using Broadvoice is the backup 4G network service, in the unfortunate circumstances of an internet outage.
With its platform, there is no costly hardware and no need for multiple phone providers — just cost-saving, cutting-edge, cloud phone technology. Everything you need is conveniently stored in the cloud and securely routed by the company's data network so your employees can connect and collaborate seamlessly, anytime, anywhere, on any device. We recommend considering Broadvoice for your VoIP service needs.
