Davis Vision

Absolutely the worst Insurance anyone could ever have absolutely useless. The website is horrible. The customer service is horrible. It’s like I’m just throwing money away. They lost my reimbursement claim multiple times. I don’t believe that this is by coincidence. There’s so much I can say bad about my experience with them.

I would give them a negative 1000 if I could - got matched to this crap insurer after moving to Buffalo as part of my health care package. I bought my yearly contacts, filled in the forms, mailed them in and heard nothing from them for 1 month. I called them and they said they didn't have a record of anything sent to them. So I send to them again, this time by 'special email' according to the clueless rep after an hour on the phone. Again silence for 1 mth, I call and once again, they have received nothing, no emails, so this time I send to the supervisor's email after 1.5 hrs on the phone, and pulling teeth to get the supervisor's info. Once again, no answer. So after 2 wks, I call again and reach an argumentative, pedantic, patronizing and undereducated older lady rep who finds the email and goes through why I am not covered (I spent $600 on contacts and she said I will only get $55). She said that the store and the brand I bought from were part of the list of contacts covered by Davis Vision but because I didn't specifically ask the retailer to sell me contacts specifically from inventory bought for Davis Vision insurance purposes by that specific retailer, I would not be covered (what the heck does that even mean anyway)? After 2 hrs arguing and getting nowhere because you cannot argue with stupid, I finish the call with the statement that $55 will be reimbursed to me. Six months later and I have received nothing. Davis Vision is a scam. If you have this as your vision insurer change at all costs (e.g. VSP vision care which is amazing)!

Worst service ever! They take up to 24 hours to call you back for credit card information and then the call say SPAM. They don't even list their number so you know whose calling. When you call them back to speak to the person who left you a message, it too bad too sad, you have to wait for the next time they call you which can be in 24 hours.

Davis Vision is my insurance provider through work. They are required to mail me a form for my safety glasses so that my employer can purchase my prescription safety glasses. Davis vision has twice said that they have mailed this form to my house and that twice the post office has lost it! When I call I get bounced around to several different extensions until the line is disconnected. Now Davis Vision emails me saying that I have to log into a secure site to read their response to my complaint but I cannot log in via the link you provided. Absolute WORST company I have ever dealt with. I am petitioning my union to drop Davis Vision as our vision insurance provider.

Accessing member services has been such an ordeal. No member ID provided. Called help # but needed member ID to enter automated system. Finally obtained ID through their online email system (took a day and several back and forth emails verifying my info). Fast forward a week; needed password reset and the reset email they “sent” never arrived. Called help #, prompted for member ID again…and the ID I worked so hard to obtain before was not accepted! Back to step 1….submitting a request on the “contact us” link on their website. All I want is a reimbursement form!

Wish I would have done more research before choosing them as my vision insurance! They make it virtually impossible to contact a live person when you have issues: my main one being that I verified my eye doctor was in-network MULTIPLE times before I went to my appointment; got to my appointment and was informed they were no longer in-network with Davis Vision, even though they were when I made my appointment and they were listed on the Davis Vision website as in-network the entire time! After I finally got a hold of someone at Davis Vision and explained my predicament, they simply said sorry they aren't in network and managed to finally pull the info from their website. NOT MY PROBLEM! I DID MY DUE DILIGENCE! 🤬

They don't even deserve one star. I have been trying for 5 years to get them to provide me with a schedule of what they pay for under my plan. I was told they do not provide that information and it is not available on line. It's difficult trying to shop for glasses when you don't know how much the final cost will be. The frames in their selection are awful and I'm sure it's by design so you spend more to get something you like. There is also no out of network payment under my plan. Customer service is non existent. The only good thing I can say is the doctor who made my glasses was very pleasant and accommodating but agreed with me about how awful Davis Vision is.

Horrible business that they call a vision insurance company. Hardly the truth. They provide minimal discounts on also out-of-network services. That's when you can get these morons who could care less, to reimburse you after submitting appropriate documentation. Even being able to do this task online is still arduous and they don't answer to confirm it via any e-mails or otherwise. It's so aggravating, Davis is. You're better off without using Davis Vision, paying cash using discounts with coupons or deals. Rather than paying for a company that doesn't work for you. They plainly suck and don't care.

I work as an eyecare professional and this insurance company is awful. Davis is impossible to communicate with, they lose or cancel orders that patients are waiting for without explanation and allow the sale of retiree vouchers even after the program has been discontinued. Customer service wait times for providers typically last from 2 to as many as 4 hours and on many occasions their reps and managers have no answers for basic questions pertaining to the filling of patient orders. Not impressed . It is not right when eyecare professionals get bad reviews stemming from issues the lack of service from this insurance company creates.

I previously had good experience with Davis Vision - I was able to be reimbursed for my out of network glasses. This year, my plan has changed and I called Davis Vision to make sure of my plan. I waited more than 40 minutes each time to talk to a representative and in neither call was I offered any helpful information. The first person told me I would be covered at a Davis Vision and that there were SO MANY in New York. There are two and neither are within 15 miles of where I live. I called again to ask about in-network providers and of the 3 providers I was offered, the first phone number I was given was out of service, the second, the receptionist explained they were specialists and didn't even make eyeglasses. I wasted so much time trying to talk to a representative at Davis Vision and have not only not received any useful information, I also felt disrespected.

I have been waiting over 2 months now to be reimbursed. I was told my check was mailed to me a month ago but still have no received it and can get no help at all from anyone at Davis Vision. Also whenever you call make sure you have at least 10 minutes to sit through all the options and finally find an extension that will connect you to a human. Then plan on sitting on hold for at least 30-45 minutes. I pay for vision insurance every month and get absolutely no benefit from doing so with Davis Vision. If they weren't the vision insurance my company uses I would never use them again. Worst company I have ever had the misfortune of dealing with.

I have Davis Vision through my work and have used them for the past 3+ years. They don’t have many choices in providers and I pay double what I was paying before with my last insurance for an exam and contacts. The first year I used this insurance they refused to cover an in network provider (VisionWorks)for contacts and claimed that it was out of network. So I paid way more for contacts than I should have and was only partially reimbursed. I shouldn’t have signed up again but I didn’t find another insurance in time and got stuck with them. I will definitely not be signing up again next year

The coverage that Davis Vision provides is adequate. The member portal on Davis Vision's website is HORRIBLE. One of the online retailers listed for my plan DID NOT ACCEPT Davis Vision. The customer support online form apparently tries to send an email to their customer support inbox, which BOUNCES back the email to me. It is obvious that Davis Vision doesn't care to have even a decent online customer experience.

I needed pre-approval for contacts so my eye car provider has to fax my paper work to them. Over a span of 2 months ,on 3 separate occasions to 2 different fax machines, after speaking with 4 different people, they claimed they didn’t receive the faxed information from my eye care provider each time. Its weird that they never follow up and say that they didnt receive my pre-approval info. Its been 3months and im still not sure if they approved my contact lenses after speakin with 6 different people in total. And they keep trying to redirect me to the app which doesnt provide any type of info. Terrible

In September 2020, I ordered a pair of eyeglasses from Davis Visionworks, 254-69 Horace Harding Exp., Little Neck, NY 11362. For decades I have ordered a new pair of eyeglasses there every year. My requirements have always been the same, that of “Progressive” bifocals and “Transition” (photochromatic) lenses, which are self-darkening in sunlight. The glasses took several weeks to produce. Over the next few months it became obvious that these were not Transition lenses. I made an appointment and returned to the store with the glasses in January. A woman on the staff asked me what the problem was. I explained it, and said that I wanted to see the work order, please. To which she immediately became agitated and replied “Oh, don’t SAY that! I’ll go get Adam!” I thought her reply was oddly inappropriate, but I did not ask her name. Ten minutes later Mr. D, who is an optician there, came over to me. We remembered each other, and he also remembered and confirmed that he wrote the order for the glasses. He stepped outside to hold the glasses in sunlight and verified that they were not Transition lenses. He then went to the back of the store and discussed this with his colleagues. Mr. D was very polite and courteous to me, as he always is. Next, another employee came over to talk with me. I later learned his actual name (withheld to protect the guilty). He noted that one lens was scratched and I said that that was not the issue. He told me they would be giving me new lenses in a new frame. I mentioned that I didn't need or want a new frame, only the correct lenses. Before I could say anything else he told me he was going to talk without my replying to him. During his lecture he mentioned that Transition lenses would cost me more than $50 per lens to make. He then stood over me and proceeded to attempt to intimidate me condescendingly, saying I could reply to him only when he was through. At one point he asked me a question, and I answered it, assuming he was through with his long harangue. He immediately snapped "I'm not through yet" and again repeated what he intended to do. I remained silent. Eventually I asked to see the original work order. He then went to the back of the store and returned with a computer-generated printout. It became obvious that it was not the original work order. I reviewed it and said that there was nothing on that page that mentioned anything about Progressive or Transition lenses. He said angrily "I'm not going to discuss this any further." I replied that we could continue the discussion when the glasses were ready to be picked up. He then said "NO! I will be mailing these back to you." He then began ranting loudly at me “You're condescending! You're a jerk!” Throughout this entire encounter I remained calm and said as little as possible, never raising my voice. There were other customers in the store and I only told him that his calling me names would not help the situation any. That infuriated him. He stormed off to the back of the store and then sat at his desk. I walked over and requested a business card, and asked for his name. He replied “I don't have to tell you my name.” He then exploded, yelling at me, “Go home! Leave the store! You're a jerk! You're a LIAR!!” This entire scene enfolded in view of other customers in the store. Before leaving, I said only this: “If I am a liar, why did you agree to remake the glasses? That's something for everyone here to think about." I have done business with retail establishments for over 50 years. I have never encountered anything remotely like the verbal abuse I endured from this guy. Considering his volatile demeanor and his abusive bullying of me, on display before other customers, he deserves to be fired. The irony here is that my insurance would have covered the higher expense of Transition lenses IN FULL, as they always have. All and every other pair I got from them, about 20 pairs over decades, all have Transition lenses. They could have determined this by reviewing my yearly transaction history with them. Obviously someone made an error in placing the order. But this firm would have generated a larger profit for themselves if the order had been correct. Now they are in denial and attempting to shift the blame to me. On 1/21/2021 I received an email notification from Visionworks saying my order is ready for pickup: “GOOD NEWS! Those GREAT new glasses we picked out are ready!” followed by their store address. Since Mr. Abusive said he would be sending them to me, I waited a week. Since they didn’t arrive it was apparent that Mr. Abusive was the liar that he accused me of being. I then returned there for the glasses. I was greeted loudly with “Do you have an appointment?” With a copy of their notice in hand I replied that I received their notice. Another employee angrily asked me “What’s your name?” I stated my name, which he referenced by computer and said “you don’t have an appointment.” I said: here is your notice. They refused to look at it. They eventually realized that I was there to pick up the glasses. The atmosphere and hostile attitude projected by their staff is beyond rudeness. After my standing and waiting for ten minutes Mr. Abusive appeared and handed me the glasses. I tried them on and told him they are much too loose. He said “You’ll have to make an appointment for that.” I said nothing in reply, picked up the glasses and left the premises. Apparently they replaced the scratched lens with another clear lens. Now I am left with a pair of glasses that I cannot wear outdoors in sunlight, as they are not photochromatic. The replacement frame that I did not need or want does not fit me. I just want the glasses to have the correct lenses that I originally ordered.

The customer service is terrible. If an agent does not understand something, then they literally hang up and go to the next call. It happened to me 3 times and I was even nice. The call was escalated to Erin D doesn't return 4 emails. She is always on vacation all the time and literally doesn't reply. I hate this company and pray Mokan hires a different company for our insurance.

The dumbest customer service ever. Botton of the barrel. My 2 year old could do a better job. Clueless and not empowered to help at all. Guess it's better than total AI. But you can not put dummies to take care of customers. Would say if I had any say so I would fired is yesterday. Insurance sux because marketplace rules do not apply. Leadership team should quit..or be fired.

This company is a joke. I have not once heard from or talked to anyone who works for Davis Vision since I’ve been a “member”- I have never been sent a card or an email with my member ID. I can’t get anyone to respond to the contact us form and no one will answer the phone. How am I supposed to use benefits I pay for twice a month without any service, information or communication? How long could it possibly take to look me up in their system to send me my ID number? I’ll be contacting my HR to complain about this company in hopes that my employer drops this provider.

Frustratingly aweful. They don't respond to email questions/contact forms; they don't show you basic information about your coverage online (literally says I have to call for my benefits); doesn't tell you your member ID number online; tells me online I can use my benefits at a specific glasses company and then when I go in to that shop I'm told I need to submit an out-of-network reimbursement, which I do an then have been waiting 9 weeks to hear anything back. Waste of time and money.

As I type this I am currently on hold for the second straight hour, this of course is after I was on hold for thirty minutes and got an agent who placed me on hold and then hung up. My reason for calling is that under my plan I am supposed to have coverage for an eye exam and one pair of glasses per year, I do not wear glasses. I went to an in network provider earlier and was told that Davis Vision would cover the exam but wouldn't contribute a penny toward my glasses.

Davis Vision is a deceptive fraudulent company that claims to cover contact lens fittings, but apparently if you go for a contact lens fitting at an in network provider and want to try different lenses, buy those lenses somewhere else, or do anything at all other than buy them from that provider on the exact day of your fitting, the contact lens fitting isn't covered. Good luck ever finding a doctor that is willing to do this without letting you try the lenses first - they just don't do that, so you're never ever going to be covered.

I would not ever sign up for Davis Vision again. It has been very difficult to get accurate coverage information for my Dr. who is listed as an in network provider. We also have not been able to orders covered contacts for over 2 months even with calling the Davis vision customer service multiple times. Even their staff can't do anything to assist! Super frustrating and I will pick back up the other vision provider as soon as my open enrollment comes as this was a nightmare. Stay away from Davis insurance!!

I can't fathom how in this day and age your customer service could be this awful. Davis Vision is as worthless as a flip phone on top of Mt. Everest. You can't talk with a human, you can't use their app to do ANYTHING, you can't file claims online. I'm starting to wonder if this is even a real company? Like do people actually work there and do anything? Or am I just paying for a phony service? This was the employer my service picked and I hope they change soon. These guys are a joke

Stay away unless you like being on the phone with their useless customer service agents once you try to use the plan. It took me and both my doctor and my materials provider a total of seven calls over the course of a day until a very simple issue was rectified. On top of that, the first six people lied and said they could not help me because they did not have the authority to—the seventh person gave me an authorization code, which any previous agent could have done, to fix my issue. Truly, you are better off just paying for everything yourself than paying this company for "insurance."

They pay for very little. They won't let you go to an ophthalmologist, only an optometrist, so if you have an actual eye problem, it isn't covered. The vision center cannot get a hold of them to get pre-approval (two stints on hold for 3 hours each - then they told me they wouldn't try anymore.) I paid 250$ for glasses, they were wrong, an now Davis won't allow me to switch out the lenses. They suck, and using this insurance is actually WAY more expensive than paying cash. Useless.

If I could give a minus star review, I would. I've been working to get my $39.00 claim resolved for over 5 months. I've spent days online, on hold...the endless circle. They're the WORST I've ever ever dealt with. Kind folks that are clueless and get nothing done.

Absolutely torrible insurance. They list provides on their website that don't won't to Deal with them. Then you go to dr and you have to pay out of pocket the full amount!

Useless, maybe fake? This is the only vision insurance linked to Healthfirst NY and I will likely downgrade to a plan without vision insurance, if paying more for vision insurance means getting nothing from Davis Vision.

Customer service sounds like someone picks up the phone while driving around in their car and doesn't say a single word... Terrible, almost illegal.

THE WORST. They are fraudulent and their list of in network providers will all say you're out of network. Doesn't work anywhere. Absolutely THE WORST

vison coverage that no one takes, and doesn't cover anything.

Very poorly designed web page and registration..

The worst customer service. Go elsewhere !