Unum Vision Logo
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LAST UPDATED: June 25th, 2023

Unum was founded in 1848. The insurer specializes in employer group benefits. While the company is primarily known for its disability insurance, Unum also has extensive dental and vision plans.

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The Good

  • Network Flexibility
  • Standard Benefits
  • Employer Tools
  • Spanish Language Resources
  • Additional Employee Benefits Options

Network Flexibility

Unum Vision allows you to see a vision care provider and purchase materials at locations of your choice, making it one of the most flexible providers in terms of network. 

In addition to being able to see independent optometrists, you can also visit Walmart, Sam's Club, Costco, Pearl Vision, Sears, Target, and JCPenney. Check your plan to see which providers are included because not all of these retail companies participate in each Unum vision insurance policy.

Standard Benefits

Unum Vision offers one of the more extensive standard benefits packages in the industry, which includes eye exams, lenses and frames covered in full, and contact lenses in lieu of glasses with no brand restrictions. Glasses coverage includes lenticular and progressive lenses. 
Unum's standard plan also offers a discount on LASIK.

Employer Tools  

Employers benefit from working with Unum because it offers helpful integrations to automate some tasks for benefits administration like absence management, billing, and evidence of insurance.

Employers can access resources for compliance and employment laws. Employers also benefit from support and resources to help employees with enrollment. 

Spanish Language Resources

Unum provides all of its materials and processes claims in Spanish. These materials are not simply translations, but originally written in Spanish. This level of support to Spanish speakers makes Unum stand out as a benefits provider, and a great choice if your employees prefer to communicate in Spanish.

Additional Employee Benefits Options

Employers building a benefits package can offer dental insurance, life insurance, disability insurance, and supplemental health insurance. Supplemental health insurance options include hospital insurance, critical illness insurance, and accident insurance.

With a variety of offerings from Unum, employers can find a variety of benefits to offer employees.


The Bad

  • Insufficient Customer Reviews
  • Only Available Through Employers

Insufficient Customer Reviews

Best Company has not received many customer reviews for Unum vision insurance. General conclusions about the customer experience and recommendations are not currently available.

Only Available Through Employers

Unum Vision’s policies are only offered through employers. If you are an employee, you will want to check with your current employer to see if Unum Vision is an option they provide. Most employers that offer EyeMed will also offer Unum. 


The Bottom Line

Unum Vision is worth exploring further if you're an employer building a benefits package. You'll benefit from the tools, resources, and integrations offered by Unum to make benefits administration easier.

Employees benefit from Unum's vision plan's flexibility with in- and out-of-network coverage, which makes it easy to find a vision care provider. Employees also benefit from LASIK discounts and good coverage on specialized lenses like progressive lenses. 

Spanish-speaking employees will also benefit from Unum's Spanish language resources and claims filing. 

Although a full recommendation is not available due to limited customer insight, it is worth considering Unum vision insurance if you are an employer.

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Bonnie Jakarta, JK

They have terrible phone customer service who never provides helpful solutions or accurate information. The website is clunky and to access vision, dental, and general plan information, there's 3 different websites you use and 2 separate logins needed. Their site is often not working properly and difficult to navigate. The websites do not feel intuitive and friendly. Compared to other government and medical web sites, this feels outdated and not user friendly. The entire Unum insurance feels like it has a really small network and finding vision care in network is not easy. If any of these aspects were better I could recommend Unum to others. But with terrible web/app performance, bad customer service that provides inaccurate information, and bad coverage/network, if you can chose, never chose Unum.

10 months ago