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SmileDirectClub

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6.9

Overall Score

LAST UPDATED: February 23rd, 2022

SmileDirectClub offers bright on teeth whitening supplies in addition to its clear aligner offerings. Bright on products utilize the same enamel-safe whitening agent that dentists use, but products are less than half the cost of professional teeth whitening services. The company offers at-home whitening kits for different amounts of time, including one year kits, six-month kits, and touch up options. 

SmileDirectClub claims that using its bright on whitening gel for one week, five minutes each morning and night, can whiten teeth up to nine shades and last for six months. The company’s products also include a 20-LED accelerator light that is powered by smart phones, its own electric toothbrush, and whitening toothpaste.

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The Good

  • LED Light
  • Pen Supply
  • Phone Compatibility

LED Light

SmileDirectClub has a variety of packages available for teeth whitening options. Most of these packages include an LED light which accelerates teeth whitening and is three times faster than teeth whitening strips. The blue wavelength on the LED light accelerates the bright on formula, creating a whiter smile faster than others. The bright on whitening removes years of tough stains and transforms your teeth with enamel-safe whitening agents approved by dentists. The treatment can last an average of six months, although many customers have reported whiter teeth immediately after use. 

Pen Supply

Also found in the teeth whitening packages purchased through SmileDirectClub are premium teeth whitening pens. The pens feature mint flavors, fast absorbing technology, and have a no-mess brush applicator. A whitening pen is a great way to touch up a specific tooth or certain area with a stain that needs extra whitening. The easy-to-use pens provide professional-quality teeth whitening all from the comfort of home. No need to go to the dentist's office; the oral care products are all available for at-home use.

Phone Compatibility

Something unique about SmileDirectClub is the compatibility between devices. Not only does the hands-free, smartphone powered LED accelerator light whiten your teeth, but it also connects with your android or iPhone. This makes it easy to whiten your teeth everywhere. Results make your teeth notably whiter and brighter. 

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The Bad

  • Can't Whiten Teeth While Wearing Aligners

Can't Whiten Teeth While Wearing Aligners

SmileDirectClub also provides clear aligner bundles for people who want to straighten their teeth at home. Some invisible braces providers offer teeth whitening solutions that pair with your aligners so you can whiten your teeth while simultaneously wearing your aligners and straightening your teeth. SmileDirectClub's teeth whitening kit is separate from its aligner treatment, so you'll need to whiten your teeth separately and won't be able to put your teeth whitening solution on while wearing your aligners. 

However, this is convenient for people who only want to whiten their teeth and don't plan on purchasing the invisible braces treatment, so it may be a positive that SmileDirectClub sells its teeth whitening separately. 

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The Bottom Line

SmileDirectClub offers great products like the LED accelerator light and bright on kit, compatibility among technology, and customizable smile-correcting clear aligners. You are getting a great deal for the product as well as fast shipping and high-quality teeth whitening. You can also make an appointment or order your impression kit for SmileDirectClub aligners to see how your smile can be improved. 

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Star Rating

4.5

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96 Reviews

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2 grade

4%

1 grade

4%

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Penny B

Have had too many mistakes and have been talked to like crap from customer service I emailed and call there extended customer service and nothing back from them thats was o er 3 weeks ago

3 years ago

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Reply from SmileDirectClub

Hi Penny, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we take pride in the care and assistance our customer care teams provide. In order to better assist, please reach out to us at 800-848-7566.

Mar. 12th, 2020

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Teasia Love

Teeth whitening cause gum sensitivity. While aligners hurt and continue to hurt after months of use.

3 years ago

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Reply from SmileDirectClub

Hi Teasia, thank you for this review and feedback. We are concerned to hear this as we have designed our bright on product to be safe and easy to use before, during, or after the SmilePlan process. If we can be of further assistance, please reach out to us directly at [email protected]. Best, Jeff.

Sep. 28th, 2020

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Jerry Jacobs Plainfield, NJ

We agreed on a price, once they debited my card, the price had increased & no one changed it.

3 years ago

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Reply from SmileDirectClub

Hi Jerry, thank you for taking the time to leave us with this feedback. We are always working hard to assist all customers in any way we can. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

Mar. 12th, 2020

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Kyle Thurmond Arlington, VA

Customer service is subpar and you cannot speak with a dentist directly

3 years ago

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Reply from SmileDirectClub

Hi Kyle, thank you for taking the time to leave us with this feedback. We are concerned to see this as we want to provide the best customer experience possible. We have a dental team that is available to assist via email, phone, or chat. Please reach out to us at [email protected] so we can further assist.

Sep. 14th, 2020