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SmileDirectClub

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6.9

Overall Score

LAST UPDATED: February 23rd, 2022

SmileDirectClub offers bright on teeth whitening supplies in addition to its clear aligner offerings. Bright on products utilize the same enamel-safe whitening agent that dentists use, but products are less than half the cost of professional teeth whitening services. The company offers at-home whitening kits for different amounts of time, including one year kits, six-month kits, and touch up options. 

SmileDirectClub claims that using its bright on whitening gel for one week, five minutes each morning and night, can whiten teeth up to nine shades and last for six months. The company’s products also include a 20-LED accelerator light that is powered by smart phones, its own electric toothbrush, and whitening toothpaste.

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The Good

  • LED Light
  • Pen Supply
  • Phone Compatibility

LED Light

SmileDirectClub has a variety of packages available for teeth whitening options. Most of these packages include an LED light which accelerates teeth whitening and is three times faster than teeth whitening strips. The blue wavelength on the LED light accelerates the bright on formula, creating a whiter smile faster than others. The bright on whitening removes years of tough stains and transforms your teeth with enamel-safe whitening agents approved by dentists. The treatment can last an average of six months, although many customers have reported whiter teeth immediately after use. 

Pen Supply

Also found in the teeth whitening packages purchased through SmileDirectClub are premium teeth whitening pens. The pens feature mint flavors, fast absorbing technology, and have a no-mess brush applicator. A whitening pen is a great way to touch up a specific tooth or certain area with a stain that needs extra whitening. The easy-to-use pens provide professional-quality teeth whitening all from the comfort of home. No need to go to the dentist's office; the oral care products are all available for at-home use.

Phone Compatibility

Something unique about SmileDirectClub is the compatibility between devices. Not only does the hands-free, smartphone powered LED accelerator light whiten your teeth, but it also connects with your android or iPhone. This makes it easy to whiten your teeth everywhere. Results make your teeth notably whiter and brighter. 

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The Bad

  • Can't Whiten Teeth While Wearing Aligners

Can't Whiten Teeth While Wearing Aligners

SmileDirectClub also provides clear aligner bundles for people who want to straighten their teeth at home. Some invisible braces providers offer teeth whitening solutions that pair with your aligners so you can whiten your teeth while simultaneously wearing your aligners and straightening your teeth. SmileDirectClub's teeth whitening kit is separate from its aligner treatment, so you'll need to whiten your teeth separately and won't be able to put your teeth whitening solution on while wearing your aligners. 

However, this is convenient for people who only want to whiten their teeth and don't plan on purchasing the invisible braces treatment, so it may be a positive that SmileDirectClub sells its teeth whitening separately. 

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The Bottom Line

SmileDirectClub offers great products like the LED accelerator light and bright on kit, compatibility among technology, and customizable smile-correcting clear aligners. You are getting a great deal for the product as well as fast shipping and high-quality teeth whitening. You can also make an appointment or order your impression kit for SmileDirectClub aligners to see how your smile can be improved. 

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4.5

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96 Reviews

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5 grade

72%

4 grade

18%

3 grade

2%

2 grade

4%

1 grade

4%

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Noonya

The company does not know how to scale and grow. They do not share the truth and clearly are unable to make the profit winnings promised to investors. This company has never had a good finance dept. people have been taken advantage of and honestly when you first start you think that you're joining smart people at an established company but it is do or die and everyone is making it up as they go. Which is partial to what led them to take a deep dive in stock because everyone is scrambling to take care of the business with band aids and tape. The company culture is toxic and political. This place is really a lost cause.

4 years ago

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Reply from SmileDirectClub

Thank you for taking the time to leave us a review. We want all of our team members to enjoy working at SmileDirectClub. If you are comfortable chatting, please reach out to your People and Organization Business Partner so that we can talk through your concerns together. You can also give us a call at 800-848-7566.

Mar. 12th, 2020

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keila cruz

I cancel the service because they send me wrong size and i still 3 months deal with the cancellation and refund and now they want damage my credit too

4 years ago

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Reply from SmileDirectClub

Hi Keila, thank you for taking the time to leave us with this review. We are concerned to hear about this and want to help in any way we can as our customers and their information is very important to us. In order for us to better assist, please reach out to us at 800-848-7566.

Mar. 12th, 2020

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Toni Congedo Bend, OR

Do not waste your money. Get aligned a that a live orthodontist can review and adjust. The fit was horrible. The slug era buckled and could not accommodate the crowding. Not once did a “smile agent” ask about the fit at each check In. How do I know how they fit? I rely on the professionals to know that. Submit 3 photos each time for a review to trust they know exactly what is happen. Zero dialog. Invest your money properly and see a real live orthodontist that cares what your treatment plan is and how effective it is.

2 years ago

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Deandra Morgan Bessemer City, NC

Dishonest do not do what they say they will do.

4 years ago

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Reply from SmileDirectClub

Hi Deandra, thanks for this review. We are concerned to hear this as we strive to provide our club members with complete transparency as well as a comfortable and fun experience. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

Mar. 25th, 2020