SmileDirectClub

Customer service was nice. It's very easy and convenient.

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Mar 25, 2020

This is why we do what we do. Thank you for the feedback, Shelbi!

Efficient and inexpensive, so easy to use and the results were just as good as going to a regular dentist

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Mar 25, 2020

This is what we like to see! Thank you, Ted.

everything was delivered earlier than expected!

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Mar 25, 2020

Thank you for taking the time to leave a review and putting a smile on our face!

Easy scanning process took care off billing for me not hard to do at all

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Mar 25, 2020

Hello Charles, thank you; we appreciate your feedback!

Place where you drop in once and then you get your personal kit and you have their support when you need them

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Mar 25, 2020

Eddy, we're delighted to read your review!

I loved being able to brush a whitening agent onto my own teeth with the pens they produce. However, the gel did not whiten as well as I thought they would, I saw very little difference in the coloring of my teeth, and they did not keep the whitened color after about a week.

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Mar 25, 2020

Hi Shelbey, we appreciate this feedback but are upset to hear that the expected results were not achieved. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

Everytime ive spoke or went into a smile direct office. I was greeted with kindness, they go out of their way to support their costumers and make a point of listening to all and any concerns you may have! They go above and beyond. I also love how to accept payments. I live month to month with 3 children and its very affordable. Highly recommend smile direct!

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Mar 25, 2020

Kimberly, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Great product, great service, great value, great customer support

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Mar 25, 2020

Hello, thank you; we appreciate your feedback!

They were excellent, the people who worked with me were very friendly, I love the whitening kit that I was provided. It was a really great experience

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Mar 25, 2020

Hi Haley! We're thrilled to see this.

Dishonest do not do what they say they will do.

Reply from SmileDirectClub

Mar 25, 2020

Hi Deandra, thanks for this review. We are concerned to hear this as we strive to provide our club members with complete transparency as well as a comfortable and fun experience. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

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Smile Direct Club amazes me every time. Their prices are never as exorbitant as competitors and the teeth whitening really does work quick and easy.

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Mar 25, 2020

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

They have very supportive support teams and make sure to meet customer needs and concerns

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Mar 25, 2020

Haley, this rating means the world to us. Thank you for taking the time to leave a review!

Great prices for whitening gel, friendly service, and the whitening kit really works!

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Mar 25, 2020

Heather, thank you for your kind words and this wonderful review!

Friendly service! No Waiting time for costumer service . In Brickell office the staff cannot be better. Very professional and friendly.

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Mar 25, 2020

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Great customer service, when I emailed for concerns they were very quick to respond and very polite.

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Mar 25, 2020

Makinsey, this rating means the world to us. Thank you for taking the time to leave a review!

I had a great experience all my questions were answered.

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Mar 25, 2020

Sherry, we really appreciate your feedback!

I noticed my teeth shift to a whiter shade after following repeated use of the whitener.

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Mar 25, 2020

Thank you so much for sharing, Pamela! This means the world to us.

I bought the whitening kit, and hands down best product available for whitening.

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Mar 12, 2020

Kasey, your wonderful feedback and rating mean a lot to us.

Always sending upbeat reminders and words of encouragement along with the great products.

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Mar 12, 2020

June, we are so happy to read such a great review about SmileDirectClub!

The constant reminders and encouragement

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Mar 12, 2020

Hi Wanda, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

The plastic braces always have to be trimmed to fit and feel better in your mouth. A lot of extra work.

Reply from SmileDirectClub

Mar 12, 2020

Hi John, we appreciate you taking the time to leave us this feedback.

customer service is prompt when problems happen to arise

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Mar 12, 2020

Terri, thank you for your kind words and this wonderful review!

I cancel the service because they send me wrong size and i still 3 months deal with the cancellation and refund and now they want damage my credit too

Reply from SmileDirectClub

Mar 12, 2020

Hi Keila, thank you for taking the time to leave us with this review. We are concerned to hear about this and want to help in any way we can as our customers and their information is very important to us. In order for us to better assist, please reach out to us at 800-848-7566.

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The products are great quality for the price

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Mar 12, 2020

Heather, your wonderful feedback and rating mean a lot to us.

Most interactions were prompt and coordinated, excepting a slight issue with retainers which was promptly corrected.

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Mar 12, 2020

Hi Victor, we appreciate you taking the time to leave us this feedback.

The staff were very pleasant and the process felt super quick and easy

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Mar 12, 2020

Trinay, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

It's quick, easy and not painful, like other brands are.

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Mar 12, 2020

Thanks a million, Emily!

They were super friendly and knowledgeable.

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Mar 12, 2020

Thanks a million, Christopher!

Its an easy and convenient way to straight your teeth

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Mar 12, 2020

Marlin, thank you so much for sharing.

Have had too many mistakes and have been talked to like crap from customer service I emailed and call there extended customer service and nothing back from them thats was o er 3 weeks ago

Reply from SmileDirectClub

Mar 12, 2020

Hi Penny, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we take pride in the care and assistance our customer care teams provide. In order to better assist, please reach out to us at 800-848-7566.

The cost was reasonable and my smile looks awesome!!

Reply from SmileDirectClub

Mar 12, 2020

Thank you so much for sharing, Joyce! This means the world to us.

I'm really happy with all the information and materials I recieved and the reminders. It's very easy to use, keep track, and my teeth are shifting. But some of the aligners do scratch my gums and inside of my mouth, so I've had to get dental wax in addition. But if the end result gets me what I'm hoping for okay.

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Mar 12, 2020

Hello Kylie, thank you; we appreciate your feedback!

So easy to use and results show up fast, there isn't a bad taste and it's very affordable.

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Mar 12, 2020

Jesica, we're delighted to read your review!

We agreed on a price, once they debited my card, the price had increased & no one changed it.

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Mar 12, 2020

Hi Jerry, thank you for taking the time to leave us with this feedback. We are always working hard to assist all customers in any way we can. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

The process of getting rhe aligners was very easy if you go to the smile shop.

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Mar 12, 2020

Now that's an honor! Thank you so much, Larry.

So easy to use. The directions are very easy to understand and follow. Have been kept informed and reminded when to change aligners.

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Mar 12, 2020

Terri, thank you so much for the positive review!

So easy to follow along with the program because of the reminders and check ins

Reply from SmileDirectClub

Mar 12, 2020

Renee, we really appreciate your feedback!

I gave you guys four stars because it wasn't what I expected my spa to be what I was shown on the 3-D scan but you guys did a great job but not what I was

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Mar 12, 2020

Hi Davon, we appreciate you taking the time to leave us this feedback.

Best customer service ever and always resolving my issues

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Mar 12, 2020

This makes us smile! Thank you, Meneika.

I am very pleased. Only issue is the trays are thin and cut my lip or they are too high and rub ir sqeeue my gums (the emory board is not that helpful for what im referring to)

Reply from SmileDirectClub

Mar 12, 2020

Hello Andera, thank you; we appreciate your feedback! Please reach out to us at 800-848-7566 so we can better assist.

Everything going OK. Some aligners have to be filed extensively. Otherwise fine.

Reply from SmileDirectClub

Mar 12, 2020

Hi Teresa, we appreciate you taking the time to leave us this feedback.

The company does not know how to scale and grow. They do not share the truth and clearly are unable to make the profit winnings promised to investors. This company has never had a good finance dept. people have been taken advantage of and honestly when you first start you think that you're joining smart people at an established company but it is do or die and everyone is making it up as they go. Which is partial to what led them to take a deep dive in stock because everyone is scrambling to take care of the business with band aids and tape. The company culture is toxic and political. This place is really a lost cause.

Reply from SmileDirectClub

Mar 12, 2020

Thank you for taking the time to leave us a review. We want all of our team members to enjoy working at SmileDirectClub. If you are comfortable chatting, please reach out to your People and Organization Business Partner so that we can talk through your concerns together. You can also give us a call at 800-848-7566.

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Easy to do for busy lifestyles. I am a contract worker and cannot make regular visits to an orthodontist's office.

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Mar 12, 2020

Marie, thank you so much for sharing.

Great job so far, feel like everything progressing well. I got all my questions answered. I like that I dont have to get all checkups.

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Mar 12, 2020

This is exactly what we're here for, Deborah! Thank you so much.

The smile direct club has been great and it has been easy for me.me

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Mar 12, 2020

Hi Angela, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Overall I have had a good experience. The aligners do crack though and that is frustrating. Even when I am super careful, they still crack at the top. Especially the top teeth ones.

Reply from SmileDirectClub

Mar 12, 2020

Hi Shannon, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 if we can be of further assistance!

Amazing! Results after one session and I've been doing this for months with no sensitivity!

Reply from SmileDirectClub

Mar 12, 2020

DesaRae, reviews like this give us motivation and help us ensure we provide high-quality care.

They definitely deserve five stars, they've helped me out throughout this whole process of getting straight days without the extra cost, anytime I had a question or just a little concerned I would DM the Instagram account and they would answer within an hour. They are very helpful and kind and send text messages and emails every time you need to switch out your liners for the new ones all together my experience has been great with Smile Direct Club.

Reply from SmileDirectClub

Mar 12, 2020

Wow! This means a lot to us, Kiley. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Smile club is great at the office location although if you have to call up you will in to issues with customer service support

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Mar 12, 2020

Hi Janice, we appreciate you taking the time to leave us this feedback.

Everything was great since day 1. Everything arrived on time, fitting perfectly all my needs I am super happy with the final results

Reply from SmileDirectClub

Mar 12, 2020

Hernan, we're thrilled to see your kind review!