- SmileDirectClub
SmileDirectClub
check_circle VerifiedSmileDirectClub offers bright on teeth whitening supplies in addition to its clear aligner offerings. Bright on products utilize the same enamel-safe whitening agent that dentists use, but products are less than half the cost of professional teeth whitening services. The company offers at-home whitening kits for different amounts of time, including one year kits, six-month kits, and touch up options.
SmileDirectClub claims that using its bright on whitening gel for one week, five minutes each morning and night, can whiten teeth up to nine shades and last for six months. The company’s products also include a 20-LED accelerator light that is powered by smart phones, its own electric toothbrush, and whitening toothpaste.
The Good
- LED Light
- Pen Supply
- Phone Compatibility
LED Light
SmileDirectClub has a variety of packages available for teeth whitening options. Most of these packages include an LED light which accelerates teeth whitening and is three times faster than teeth whitening strips. The blue wavelength on the LED light accelerates the bright on formula, creating a whiter smile faster than others. The bright on whitening removes years of tough stains and transforms your teeth with enamel-safe whitening agents approved by dentists. The treatment can last an average of six months, although many customers have reported whiter teeth immediately after use.
Pen Supply
Also found in the teeth whitening packages purchased through SmileDirectClub are premium teeth whitening pens. The pens feature mint flavors, fast absorbing technology, and have a no-mess brush applicator. A whitening pen is a great way to touch up a specific tooth or certain area with a stain that needs extra whitening. The easy-to-use pens provide professional-quality teeth whitening all from the comfort of home. No need to go to the dentist's office; the oral care products are all available for at-home use.
Phone Compatibility
Something unique about SmileDirectClub is the compatibility between devices. Not only does the hands-free, smartphone powered LED accelerator light whiten your teeth, but it also connects with your android or iPhone. This makes it easy to whiten your teeth everywhere. Results make your teeth notably whiter and brighter.
The Bad
- Can't Whiten Teeth While Wearing Aligners
Can't Whiten Teeth While Wearing Aligners
SmileDirectClub also provides clear aligner bundles for people who want to straighten their teeth at home. Some invisible braces providers offer teeth whitening solutions that pair with your aligners so you can whiten your teeth while simultaneously wearing your aligners and straightening your teeth. SmileDirectClub's teeth whitening kit is separate from its aligner treatment, so you'll need to whiten your teeth separately and won't be able to put your teeth whitening solution on while wearing your aligners.
However, this is convenient for people who only want to whiten their teeth and don't plan on purchasing the invisible braces treatment, so it may be a positive that SmileDirectClub sells its teeth whitening separately.
The Bottom Line
offers great products like the LED accelerator light and bright on kit, compatibility among technology, and customizable smile-correcting clear aligners. You are getting a great deal for the product as well as fast shipping and high-quality teeth whitening. You can also make an appointment or order your impression kit for SmileDirectClub aligners to see how your smile can be improved.
User Reviews
Star Rating
88 Reviews
Review Breakdown
Sentiment Criteria
jaci finch
I bought smile direct club to straighten my teeth and it came with a teeth whitening kit. It was awesome. About once a month I redo it. Also, it is a bang for my buck. I get four uses out of every one use tube!
Kaitlyn McBride
I love SmileDirectClub! They make it easy for you to feel confident in your smile. It's affordable and easy!
Reply from SmileDirectClub
Oct 28, 2020
We are loving your enthusiasm, Kaitlyn! This means the world to us -- thank you so much.
Katie Lewis
I love this smiledirectclub they are so easy to work with and the price is perfect. The results are incredible
Reply from SmileDirectClub
Oct 28, 2020
Hi Katie, we appreciate you taking the time to leave us this feedback.
Verified Customer
Teasia Love
Teeth whitening cause gum sensitivity. While aligners hurt and continue to hurt after months of use.
Reply from SmileDirectClub
Sep 28, 2020
Hi Teasia, thank you for this review and feedback. We are concerned to hear this as we have designed our bright on product to be safe and easy to use before, during, or after the SmilePlan process. If we can be of further assistance, please reach out to us directly at [email protected] Best, Jeff.
Verified Customer
Quincy G. Pridgeon
The process was very easy and convenient
Reply from SmileDirectClub
Sep 14, 2020
Hello Quincy. Thank you; we appreciate your feedback!
Verified Customer
Nancee Reimann
ThIs product is very easy to use and the time per session is only 5 min. However, I think I have reached the max capability of this product. Other products have been able to give me further whitening.
Reply from SmileDirectClub
Sep 14, 2020
Hi Nancee, we appreciate you taking the time to leave us this feedback.
Verified Customer
April
They were super friendly and helpful throughout my whole experience!
Reply from SmileDirectClub
Sep 14, 2020
Hi April! We're thrilled to see this.
Verified Customer
Brittany Bervine
My results each week are improving and I can tell physically 😍
Reply from SmileDirectClub
Sep 14, 2020
Hi Brittany! We're thrilled to see this.
Verified Customer
Andrea
Great product, fast results and the results have lasted
Reply from SmileDirectClub
Sep 14, 2020
Andrea, we love seeing this!
Verified Customer
Denise davidson
They're always there when you need them and they call you back
Reply from SmileDirectClub
Sep 14, 2020
Denise, we love seeing this!
Verified Customer
Veronica G.
The aligners worked great in straightening my teeth in 6 months, plus the whitening gel was amazing.
Reply from SmileDirectClub
Sep 14, 2020
Veronica, we are so happy to read such a great review about SmileDirectClub!
Verified Customer
Kyle Thurmond
Customer service is subpar and you cannot speak with a dentist directly
Reply from SmileDirectClub
Sep 14, 2020
Hi Kyle, thank you for taking the time to leave us with this feedback. We are concerned to see this as we want to provide the best customer experience possible. We have a dental team that is available to assist via email, phone, or chat. Please reach out to us at [email protected] so we can further assist.
Verified Customer
Jazmine Lloyd
It fits my budget and it's saves a lot of time from sitting in the dentist office.
Reply from SmileDirectClub
Sep 14, 2020
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Jazmine.
Verified Customer
Yajaira Jimenez
Because it has been really working on teeth. I love it
Reply from SmileDirectClub
Sep 14, 2020
Yajaira, we are so happy to read such a great review about SmileDirectClub!
Verified Customer
G. Derek
The product came earlier than expected and it worked just like it said in the advertisements.
Reply from SmileDirectClub
Sep 14, 2020
We are grinning from ear to ear. Thank you for the support, G. We are always here for you!
Verified Customer
Chelsea
I absolutely loved my results , my smile was visibly whiter by the second use . I also love how long the results have lasted . My smile is still as white as it's ever been . I will purchase another kit
Reply from SmileDirectClub
Sep 14, 2020
This is what we like to see! Thank you, Chelsea.
Verified Customer
Yolanda
Affordable & effective, with support whenever you need them.
Reply from SmileDirectClub
Sep 14, 2020
Yolanda, we really appreciate your feedback!
Verified Customer
Ted
Efficient and inexpensive, so easy to use and the results were just as good as going to a regular dentist
Reply from SmileDirectClub
Mar 25, 2020
This is what we like to see! Thank you, Ted.
Verified Customer
Charles Harrigan
Easy scanning process took care off billing for me not hard to do at all
Reply from SmileDirectClub
Mar 25, 2020
Hello Charles, thank you; we appreciate your feedback!
Verified Customer
Shelbey
I loved being able to brush a whitening agent onto my own teeth with the pens they produce. However, the gel did not whiten as well as I thought they would, I saw very little difference in the coloring of my teeth, and they did not keep the whitened color after about a week.
Reply from SmileDirectClub
Mar 25, 2020
Hi Shelbey, we appreciate this feedback but are upset to hear that the expected results were not achieved. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.
Verified Customer
Eddy
Place where you drop in once and then you get your personal kit and you have their support when you need them
Reply from SmileDirectClub
Mar 25, 2020
Eddy, we're delighted to read your review!
Verified Customer
Mackenzie
everything was delivered earlier than expected!
Reply from SmileDirectClub
Mar 25, 2020
Thank you for taking the time to leave a review and putting a smile on our face!
Verified Customer
Haley
They were excellent, the people who worked with me were very friendly, I love the whitening kit that I was provided. It was a really great experience
Reply from SmileDirectClub
Mar 25, 2020
Hi Haley! We're thrilled to see this.
Verified Customer
Deandra Morgan
Dishonest do not do what they say they will do.
Reply from SmileDirectClub
Mar 25, 2020
Hi Deandra, thanks for this review. We are concerned to hear this as we strive to provide our club members with complete transparency as well as a comfortable and fun experience. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.
Verified Customer
SWinfrey
Great product, great service, great value, great customer support
Reply from SmileDirectClub
Mar 25, 2020
Hello, thank you; we appreciate your feedback!
Verified Customer
Kimberly
Everytime ive spoke or went into a smile direct office. I was greeted with kindness, they go out of their way to support their costumers and make a point of listening to all and any concerns you may have! They go above and beyond. I also love how to accept payments. I live month to month with 3 children and its very affordable. Highly recommend smile direct!
Reply from SmileDirectClub
Mar 25, 2020
Kimberly, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
Verified Customer
Shelbi
Customer service was nice. It's very easy and convenient.
Reply from SmileDirectClub
Mar 25, 2020
This is why we do what we do. Thank you for the feedback, Shelbi!
Rocio Diaz
Smile Direct Club amazes me every time. Their prices are never as exorbitant as competitors and the teeth whitening really does work quick and easy.
Reply from SmileDirectClub
Mar 25, 2020
This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!
Verified Customer
Haley Linkous
They have very supportive support teams and make sure to meet customer needs and concerns
Reply from SmileDirectClub
Mar 25, 2020
Haley, this rating means the world to us. Thank you for taking the time to leave a review!
Verified Customer
Heather
Great prices for whitening gel, friendly service, and the whitening kit really works!
Reply from SmileDirectClub
Mar 25, 2020
Heather, thank you for your kind words and this wonderful review!
Verified Customer
Makinsey
Great customer service, when I emailed for concerns they were very quick to respond and very polite.
Reply from SmileDirectClub
Mar 25, 2020
Makinsey, this rating means the world to us. Thank you for taking the time to leave a review!
Verified Customer
Lotte Malave
Friendly service! No Waiting time for costumer service . In Brickell office the staff cannot be better. Very professional and friendly.
Reply from SmileDirectClub
Mar 25, 2020
This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!
Verified Customer
Sherry Hudson bridgett
I had a great experience all my questions were answered.
Reply from SmileDirectClub
Mar 25, 2020
Sherry, we really appreciate your feedback!
Verified Customer
Pamela
I noticed my teeth shift to a whiter shade after following repeated use of the whitener.
Reply from SmileDirectClub
Mar 25, 2020
Thank you so much for sharing, Pamela! This means the world to us.
Verified Customer
Teresa Quigley
Everything going OK. Some aligners have to be filed extensively. Otherwise fine.
Reply from SmileDirectClub
Mar 12, 2020
Hi Teresa, we appreciate you taking the time to leave us this feedback.
Verified Customer
Jerry Jacobs
We agreed on a price, once they debited my card, the price had increased & no one changed it.
Reply from SmileDirectClub
Mar 12, 2020
Hi Jerry, thank you for taking the time to leave us with this feedback. We are always working hard to assist all customers in any way we can. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.
Verified Customer
Wanda crouch
The constant reminders and encouragement
Reply from SmileDirectClub
Mar 12, 2020
Hi Wanda, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
Verified Customer
John
The plastic braces always have to be trimmed to fit and feel better in your mouth. A lot of extra work.
Reply from SmileDirectClub
Mar 12, 2020
Hi John, we appreciate you taking the time to leave us this feedback.
Verified Customer
terri
customer service is prompt when problems happen to arise
Reply from SmileDirectClub
Mar 12, 2020
Terri, thank you for your kind words and this wonderful review!
Verified Customer
Stevie
The process of getting rhe aligners was very easy if you go to the smile shop.
Reply from SmileDirectClub
Mar 12, 2020
Now that's an honor! Thank you so much, Larry.
Verified Customer
FunnyVon
I gave you guys four stars because it wasn't what I expected my spa to be what I was shown on the 3-D scan but you guys did a great job but not what I was
Reply from SmileDirectClub
Mar 12, 2020
Hi Davon, we appreciate you taking the time to leave us this feedback.
Verified Customer
Meneika Scott
Best customer service ever and always resolving my issues
Reply from SmileDirectClub
Mar 12, 2020
This makes us smile! Thank you, Meneika.
Verified Customer
Andera DeMatteo
I am very pleased. Only issue is the trays are thin and cut my lip or they are too high and rub ir sqeeue my gums (the emory board is not that helpful for what im referring to)
Reply from SmileDirectClub
Mar 12, 2020
Hello Andera, thank you; we appreciate your feedback! Please reach out to us at 800-848-7566 so we can better assist.
Verified Customer
Noonya
The company does not know how to scale and grow. They do not share the truth and clearly are unable to make the profit winnings promised to investors. This company has never had a good finance dept. people have been taken advantage of and honestly when you first start you think that you're joining smart people at an established company but it is do or die and everyone is making it up as they go. Which is partial to what led them to take a deep dive in stock because everyone is scrambling to take care of the business with band aids and tape. The company culture is toxic and political. This place is really a lost cause.
Reply from SmileDirectClub
Mar 12, 2020
Thank you for taking the time to leave us a review. We want all of our team members to enjoy working at SmileDirectClub. If you are comfortable chatting, please reach out to your People and Organization Business Partner so that we can talk through your concerns together. You can also give us a call at 800-848-7566.
Verified Customer
Shannon
Overall I have had a good experience. The aligners do crack though and that is frustrating. Even when I am super careful, they still crack at the top. Especially the top teeth ones.
Reply from SmileDirectClub
Mar 12, 2020
Hi Shannon, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 if we can be of further assistance!
Verified Customer
DesaRae
Amazing! Results after one session and I've been doing this for months with no sensitivity!
Reply from SmileDirectClub
Mar 12, 2020
DesaRae, reviews like this give us motivation and help us ensure we provide high-quality care.
Verified Customer
Emily Mansell
It's quick, easy and not painful, like other brands are.
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Emily!
Verified Customer
Kiley W.
They definitely deserve five stars, they've helped me out throughout this whole process of getting straight days without the extra cost, anytime I had a question or just a little concerned I would DM the Instagram account and they would answer within an hour. They are very helpful and kind and send text messages and emails every time you need to switch out your liners for the new ones all together my experience has been great with Smile Direct Club.
Reply from SmileDirectClub
Mar 12, 2020
Wow! This means a lot to us, Kiley. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
Verified Customer
Janice Nagel
Smile club is great at the office location although if you have to call up you will in to issues with customer service support
Reply from SmileDirectClub
Mar 12, 2020
Hi Janice, we appreciate you taking the time to leave us this feedback.
Verified Customer
Hernan Geldstein
Everything was great since day 1. Everything arrived on time, fitting perfectly all my needs I am super happy with the final results
Reply from SmileDirectClub
Mar 12, 2020
Hernan, we're thrilled to see your kind review!