SmileDirectClub is the new and upcoming way to straighten your smile without braces and whiten your teeth at the same time. Smile Direct Club takes 3D images of your teeth either in its SmileShop or built from an impression taken from a kit sent to your home. Licensed dentists and orthodontists use the 3D images to create the treatment plans, which last an average of four to six months.

The company sends the clear, discrete aligners directly to you, along with a premium teeth whitening product so you can feel confident showing off your new straight, pearly white smile.

The Good

  • LED Light
  • Pen Supply
  • Phone Compatibility

LED Light

Smile Direct Club has a variety of packages available for teeth whitening options. Most of these packages include an LED light which accelerates teeth whitening and is three times faster than teeth whitening strips. The blue wavelength on the LED light accelerates the bright-on formula, creating a whiter smile faster than others. The bright-on whitening removes years of tough stains and transforms your teeth with enamel-safe whitening agents approved by dentists. The treatment can last an average of six months, although many customers have reported whiter teeth immediately after use. 

Pen Supply

Also found in the teeth whitening packages purchased through Smile Direct Club are premium teeth whitening pens. The pens feature mint flavors, fast absorbing technology, and have a no-mess brush applicator. The easy-to-use pens provide professional-quality teeth whitening all from the comfort of home. No need to go to the dentist's office; the oral care products are all available for at-home use.

Phone Compatibility

Something unique about Smile Direct Club is the compatibility between devices. Not only does the hands-free, smartphone powered LED accelerator light whiten your teeth, but it also connects with your android or iPhone. This makes it easy to whiten your teeth everywhere. Results make your teeth notably whiter and brighter. 

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The Bad

  • Can't Whiten Teeth While Wearing Aligners

Can't Whiten Teeth While Wearing Aligners

Some invisible braces providers offer teeth whitening solutions that pair with your aligners so you can whiten your teeth while simultaneously wearing your aligners and straightening your teeth. SmileDirectClub's teeth whitening kit is separate from its aligner treatment, so you'll need to whiten your teeth separately and won't be able to put your teeth whitening solution on while wearing your aligners. However, this is convenient for people who only want to whiten their teeth and don't plan on purchasing the invisible braces treatment, so it may be a positive that SmileDirectClub sells its teeth whitening separately. 

The Bottom Line

SmileDirectClub offers great products like the LED accelerator light and bright-on kit, compatibility among technology, and customizable smile-correcting aligners. You are getting a great deal for the product as well as fast shipping and high-quality teeth whitening. Book an appointment or order your impression kit to see how your smile can be improved. 

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User Reviews

Star Rating

4.5
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71 Reviews

Review Breakdown

5 star
72%
4 star
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3 star
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2 star
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1 star
4%

Sentiment Criteria

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Shelbi

March 23rd, 2020 Gerrardstown, WV DETAILS arrow_drop_down
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Customer service was nice. It's very easy and convenient.

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Reply from SmileDirectClub

Mar 25, 2020

This is why we do what we do. Thank you for the feedback, Shelbi!

Verified Customer

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Ted

March 23rd, 2020 Richmond, MI DETAILS arrow_drop_down
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Efficient and inexpensive, so easy to use and the results were just as good as going to a regular dentist

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Reply from SmileDirectClub

Mar 25, 2020

This is what we like to see! Thank you, Ted.

Verified Customer

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Mackenzie

March 23rd, 2020 Lake Village, IN DETAILS arrow_drop_down
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everything was delivered earlier than expected!

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Reply from SmileDirectClub

Mar 25, 2020

Thank you for taking the time to leave a review and putting a smile on our face!

Verified Customer

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Charles Harrigan

March 23rd, 2020 Lynbrook, NY DETAILS arrow_drop_down
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Easy scanning process took care off billing for me not hard to do at all

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Reply from SmileDirectClub

Mar 25, 2020

Hello Charles, thank you; we appreciate your feedback!

Verified Customer

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Eddy

March 23rd, 2020 San Antonio, TX DETAILS arrow_drop_down
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Place where you drop in once and then you get your personal kit and you have their support when you need them

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Reply from SmileDirectClub

Mar 25, 2020

Eddy, we're delighted to read your review!

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Shelbey

March 23rd, 2020 Fort Stewart, GA DETAILS arrow_drop_down
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I loved being able to brush a whitening agent onto my own teeth with the pens they produce. However, the gel did not whiten as well as I thought they would, I saw very little difference in the coloring of my teeth, and they did not keep the whitened color after about a week.

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Reply from SmileDirectClub

Mar 25, 2020

Hi Shelbey, we appreciate this feedback but are upset to hear that the expected results were not achieved. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

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Kimberly

March 23rd, 2020 Portland, OR DETAILS arrow_drop_down
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Everytime ive spoke or went into a smile direct office. I was greeted with kindness, they go out of their way to support their costumers and make a point of listening to all and any concerns you may have! They go above and beyond. I also love how to accept payments. I live month to month with 3 children and its very affordable. Highly recommend smile direct!

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Reply from SmileDirectClub

Mar 25, 2020

Kimberly, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Verified Customer

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SWinfrey

March 23rd, 2020 Augusta, GA DETAILS arrow_drop_down
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Great product, great service, great value, great customer support

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Reply from SmileDirectClub

Mar 25, 2020

Hello, thank you; we appreciate your feedback!

Verified Customer

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Haley

March 23rd, 2020 St Louis, MO DETAILS arrow_drop_down
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They were excellent, the people who worked with me were very friendly, I love the whitening kit that I was provided. It was a really great experience

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Reply from SmileDirectClub

Mar 25, 2020

Hi Haley! We're thrilled to see this.

Verified Customer

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Deandra Morgan

March 23rd, 2020 Bessemer City, NC DETAILS arrow_drop_down
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Dishonest do not do what they say they will do.

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Reply from SmileDirectClub

Mar 25, 2020

Hi Deandra, thanks for this review. We are concerned to hear this as we strive to provide our club members with complete transparency as well as a comfortable and fun experience. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

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Rocio Diaz

March 21st, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Smile Direct Club amazes me every time. Their prices are never as exorbitant as competitors and the teeth whitening really does work quick and easy.

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Reply from SmileDirectClub

Mar 25, 2020

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Verified Customer

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Haley Linkous

March 16th, 2020 DETAILS arrow_drop_down
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They have very supportive support teams and make sure to meet customer needs and concerns

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Reply from SmileDirectClub

Mar 25, 2020

Haley, this rating means the world to us. Thank you for taking the time to leave a review!

Verified Customer

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Heather

March 16th, 2020 DETAILS arrow_drop_down
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Great prices for whitening gel, friendly service, and the whitening kit really works!

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Reply from SmileDirectClub

Mar 25, 2020

Heather, thank you for your kind words and this wonderful review!

Verified Customer

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Lotte Malave

March 16th, 2020 DETAILS arrow_drop_down
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Friendly service! No Waiting time for costumer service . In Brickell office the staff cannot be better. Very professional and friendly.

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Reply from SmileDirectClub

Mar 25, 2020

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Verified Customer

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Makinsey

March 16th, 2020 DETAILS arrow_drop_down
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Great customer service, when I emailed for concerns they were very quick to respond and very polite.

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Reply from SmileDirectClub

Mar 25, 2020

Makinsey, this rating means the world to us. Thank you for taking the time to leave a review!

Verified Customer

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Sherry Hudson bridgett

March 16th, 2020 DETAILS arrow_drop_down
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I had a great experience all my questions were answered.

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Reply from SmileDirectClub

Mar 25, 2020

Sherry, we really appreciate your feedback!

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Pamela

March 16th, 2020 DETAILS arrow_drop_down
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I noticed my teeth shift to a whiter shade after following repeated use of the whitener.

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Reply from SmileDirectClub

Mar 25, 2020

Thank you so much for sharing, Pamela! This means the world to us.

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Kasey Franklin

March 9th, 2020 DETAILS arrow_drop_down
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I bought the whitening kit, and hands down best product available for whitening.

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Reply from SmileDirectClub

Mar 12, 2020

Kasey, your wonderful feedback and rating mean a lot to us.

Verified Customer

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June

March 9th, 2020 DETAILS arrow_drop_down
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Always sending upbeat reminders and words of encouragement along with the great products.

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Reply from SmileDirectClub

Mar 12, 2020

June, we are so happy to read such a great review about SmileDirectClub!

Verified Customer

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Wanda crouch

March 9th, 2020 DETAILS arrow_drop_down
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The constant reminders and encouragement

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Reply from SmileDirectClub

Mar 12, 2020

Hi Wanda, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

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John

March 9th, 2020 DETAILS arrow_drop_down
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The plastic braces always have to be trimmed to fit and feel better in your mouth. A lot of extra work.

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Reply from SmileDirectClub

Mar 12, 2020

Hi John, we appreciate you taking the time to leave us this feedback.

Verified Customer

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terri

March 9th, 2020 DETAILS arrow_drop_down
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customer service is prompt when problems happen to arise

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Reply from SmileDirectClub

Mar 12, 2020

Terri, thank you for your kind words and this wonderful review!

Verified Customer

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keila cruz

March 9th, 2020 DETAILS arrow_drop_down
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I cancel the service because they send me wrong size and i still 3 months deal with the cancellation and refund and now they want damage my credit too

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Reply from SmileDirectClub

Mar 12, 2020

Hi Keila, thank you for taking the time to leave us with this review. We are concerned to hear about this and want to help in any way we can as our customers and their information is very important to us. In order for us to better assist, please reach out to us at 800-848-7566.

Verified Customer

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Heather

March 9th, 2020 DETAILS arrow_drop_down
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The products are great quality for the price

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Reply from SmileDirectClub

Mar 12, 2020

Heather, your wonderful feedback and rating mean a lot to us.

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Victor Hsu

March 9th, 2020 DETAILS arrow_drop_down
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Most interactions were prompt and coordinated, excepting a slight issue with retainers which was promptly corrected.

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Reply from SmileDirectClub

Mar 12, 2020

Hi Victor, we appreciate you taking the time to leave us this feedback.

Verified Customer

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Trinay

March 9th, 2020 DETAILS arrow_drop_down
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The staff were very pleasant and the process felt super quick and easy

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Reply from SmileDirectClub

Mar 12, 2020

Trinay, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Verified Customer

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Emily Mansell

March 9th, 2020 DETAILS arrow_drop_down
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It's quick, easy and not painful, like other brands are.

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Reply from SmileDirectClub

Mar 12, 2020

Thanks a million, Emily!

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Christopher Lisa

March 9th, 2020 DETAILS arrow_drop_down
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They were super friendly and knowledgeable.

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Reply from SmileDirectClub

Mar 12, 2020

Thanks a million, Christopher!

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Marlin

March 9th, 2020 DETAILS arrow_drop_down
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Its an easy and convenient way to straight your teeth

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Reply from SmileDirectClub

Mar 12, 2020

Marlin, thank you so much for sharing.

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Penny B

March 9th, 2020 DETAILS arrow_drop_down
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Have had too many mistakes and have been talked to like crap from customer service I emailed and call there extended customer service and nothing back from them thats was o er 3 weeks ago

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Reply from SmileDirectClub

Mar 12, 2020

Hi Penny, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we take pride in the care and assistance our customer care teams provide. In order to better assist, please reach out to us at 800-848-7566.

Verified Customer

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Joyce Ireland

March 9th, 2020 DETAILS arrow_drop_down
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The cost was reasonable and my smile looks awesome!!

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Reply from SmileDirectClub

Mar 12, 2020

Thank you so much for sharing, Joyce! This means the world to us.

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Kylie

March 9th, 2020 DETAILS arrow_drop_down
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I'm really happy with all the information and materials I recieved and the reminders. It's very easy to use, keep track, and my teeth are shifting. But some of the aligners do scratch my gums and inside of my mouth, so I've had to get dental wax in addition. But if the end result gets me what I'm hoping for okay.

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Reply from SmileDirectClub

Mar 12, 2020

Hello Kylie, thank you; we appreciate your feedback!

Verified Customer

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Jesica Land

March 9th, 2020 Navarre, FL DETAILS arrow_drop_down
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So easy to use and results show up fast, there isn't a bad taste and it's very affordable.

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Reply from SmileDirectClub

Mar 12, 2020

Jesica, we're delighted to read your review!

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Jerry Jacobs

March 9th, 2020 Plainfield, NJ DETAILS arrow_drop_down
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We agreed on a price, once they debited my card, the price had increased & no one changed it.

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Reply from SmileDirectClub

Mar 12, 2020

Hi Jerry, thank you for taking the time to leave us with this feedback. We are always working hard to assist all customers in any way we can. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.

Verified Customer

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Stevie

March 9th, 2020 Avon, MA DETAILS arrow_drop_down
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The process of getting rhe aligners was very easy if you go to the smile shop.

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Reply from SmileDirectClub

Mar 12, 2020

Now that's an honor! Thank you so much, Larry.

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Terri Livingston

March 9th, 2020 Peculiar, MO DETAILS arrow_drop_down
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So easy to use. The directions are very easy to understand and follow. Have been kept informed and reminded when to change aligners.

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Reply from SmileDirectClub

Mar 12, 2020

Terri, thank you so much for the positive review!

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Renee

March 9th, 2020 Laurel, MD DETAILS arrow_drop_down
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So easy to follow along with the program because of the reminders and check ins

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Reply from SmileDirectClub

Mar 12, 2020

Renee, we really appreciate your feedback!

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FunnyVon

March 9th, 2020 Andover, MN DETAILS arrow_drop_down
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I gave you guys four stars because it wasn't what I expected my spa to be what I was shown on the 3-D scan but you guys did a great job but not what I was

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Reply from SmileDirectClub

Mar 12, 2020

Hi Davon, we appreciate you taking the time to leave us this feedback.

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Meneika Scott

March 9th, 2020 Winchester, VA DETAILS arrow_drop_down
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Best customer service ever and always resolving my issues

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Reply from SmileDirectClub

Mar 12, 2020

This makes us smile! Thank you, Meneika.

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Andera DeMatteo

March 9th, 2020 Neptune City, NJ DETAILS arrow_drop_down
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I am very pleased. Only issue is the trays are thin and cut my lip or they are too high and rub ir sqeeue my gums (the emory board is not that helpful for what im referring to)

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Reply from SmileDirectClub

Mar 12, 2020

Hello Andera, thank you; we appreciate your feedback! Please reach out to us at 800-848-7566 so we can better assist.

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Teresa Quigley

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Everything going OK. Some aligners have to be filed extensively. Otherwise fine.

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Reply from SmileDirectClub

Mar 12, 2020

Hi Teresa, we appreciate you taking the time to leave us this feedback.

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Noonya

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The company does not know how to scale and grow. They do not share the truth and clearly are unable to make the profit winnings promised to investors. This company has never had a good finance dept. people have been taken advantage of and honestly when you first start you think that you're joining smart people at an established company but it is do or die and everyone is making it up as they go. Which is partial to what led them to take a deep dive in stock because everyone is scrambling to take care of the business with band aids and tape. The company culture is toxic and political. This place is really a lost cause.

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Reply from SmileDirectClub

Mar 12, 2020

Thank you for taking the time to leave us a review. We want all of our team members to enjoy working at SmileDirectClub. If you are comfortable chatting, please reach out to your People and Organization Business Partner so that we can talk through your concerns together. You can also give us a call at 800-848-7566.

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Marie Szczesny

March 9th, 2020 DETAILS arrow_drop_down
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Easy to do for busy lifestyles. I am a contract worker and cannot make regular visits to an orthodontist's office.

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Reply from SmileDirectClub

Mar 12, 2020

Marie, thank you so much for sharing.

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Deborah Schubert

March 9th, 2020 DETAILS arrow_drop_down
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Great job so far, feel like everything progressing well. I got all my questions answered. I like that I dont have to get all checkups.

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Reply from SmileDirectClub

Mar 12, 2020

This is exactly what we're here for, Deborah! Thank you so much.

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Angela Livingston

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The smile direct club has been great and it has been easy for me.me

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Reply from SmileDirectClub

Mar 12, 2020

Hi Angela, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

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Shannon

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Overall I have had a good experience. The aligners do crack though and that is frustrating. Even when I am super careful, they still crack at the top. Especially the top teeth ones.

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Reply from SmileDirectClub

Mar 12, 2020

Hi Shannon, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 if we can be of further assistance!

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DesaRae

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Amazing! Results after one session and I've been doing this for months with no sensitivity!

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Reply from SmileDirectClub

Mar 12, 2020

DesaRae, reviews like this give us motivation and help us ensure we provide high-quality care.

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Kiley W.

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They definitely deserve five stars, they've helped me out throughout this whole process of getting straight days without the extra cost, anytime I had a question or just a little concerned I would DM the Instagram account and they would answer within an hour. They are very helpful and kind and send text messages and emails every time you need to switch out your liners for the new ones all together my experience has been great with Smile Direct Club.

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Reply from SmileDirectClub

Mar 12, 2020

Wow! This means a lot to us, Kiley. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

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Janice Nagel

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Smile club is great at the office location although if you have to call up you will in to issues with customer service support

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Reply from SmileDirectClub

Mar 12, 2020

Hi Janice, we appreciate you taking the time to leave us this feedback.

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Hernan Geldstein

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Everything was great since day 1. Everything arrived on time, fitting perfectly all my needs I am super happy with the final results

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Reply from SmileDirectClub

Mar 12, 2020

Hernan, we're thrilled to see your kind review!