SmileDirectClub
check_circle VerifiedSmileDirectClub is the new and upcoming way to straighten your smile without braces and whiten your teeth at the same time. Smile Direct Club takes 3D images of your teeth either in its SmileShop or built from an impression taken from a kit sent to your home. Licensed dentists and orthodontists use the 3D images to create the treatment plans, which last an average of four to six months.
The company sends the clear, discrete aligners directly to you, along with a premium teeth whitening product so you can feel confident showing off your new straight, pearly white smile.
The Good
- LED Light
- Pen Supply
- Phone Compatibility
LED Light
Smile Direct Club has a variety of packages available for teeth whitening options. Most of these packages include an LED light which accelerates teeth whitening and is three times faster than teeth whitening strips. The blue wavelength on the LED light accelerates the bright-on formula, creating a whiter smile faster than others. The bright-on whitening removes years of tough stains and transforms your teeth with enamel-safe whitening agents approved by dentists. The treatment can last an average of six months, although many customers have reported whiter teeth immediately after use.
Pen Supply
Also found in the teeth whitening packages purchased through Smile Direct Club are premium teeth whitening pens. The pens feature mint flavors, fast absorbing technology, and have a no-mess brush applicator. The easy-to-use pens provide professional-quality teeth whitening all from the comfort of home. No need to go to the dentist's office; the oral care products are all available for at-home use.
Phone Compatibility
Something unique about Smile Direct Club is the compatibility between devices. Not only does the hands-free, smartphone powered LED accelerator light whiten your teeth, but it also connects with your android or iPhone. This makes it easy to whiten your teeth everywhere. Results make your teeth notably whiter and brighter.
The Bad
- Can't Whiten Teeth While Wearing Aligners
Can't Whiten Teeth While Wearing Aligners
Some invisible braces providers offer teeth whitening solutions that pair with your aligners so you can whiten your teeth while simultaneously wearing your aligners and straightening your teeth. SmileDirectClub's teeth whitening kit is separate from its aligner treatment, so you'll need to whiten your teeth separately and won't be able to put your teeth whitening solution on while wearing your aligners. However, this is convenient for people who only want to whiten their teeth and don't plan on purchasing the invisible braces treatment, so it may be a positive that SmileDirectClub sells its teeth whitening separately.
The Bottom Line
SmileDirectClub offers great products like the LED accelerator light and bright-on kit, compatibility among technology, and customizable smile-correcting aligners. You are getting a great deal for the product as well as fast shipping and high-quality teeth whitening. Book an appointment or order your impression kit to see how your smile can be improved.
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User Reviews
Star Rating
71 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Shelbi
Customer service was nice. It's very easy and convenient.
Reply from SmileDirectClub
Mar 25, 2020
This is why we do what we do. Thank you for the feedback, Shelbi!
Verified Customer
Ted
Efficient and inexpensive, so easy to use and the results were just as good as going to a regular dentist
Reply from SmileDirectClub
Mar 25, 2020
This is what we like to see! Thank you, Ted.
Verified Customer
Mackenzie
everything was delivered earlier than expected!
Reply from SmileDirectClub
Mar 25, 2020
Thank you for taking the time to leave a review and putting a smile on our face!
Verified Customer
Charles Harrigan
Easy scanning process took care off billing for me not hard to do at all
Reply from SmileDirectClub
Mar 25, 2020
Hello Charles, thank you; we appreciate your feedback!
Verified Customer
Eddy
Place where you drop in once and then you get your personal kit and you have their support when you need them
Reply from SmileDirectClub
Mar 25, 2020
Eddy, we're delighted to read your review!
Verified Customer
Shelbey
I loved being able to brush a whitening agent onto my own teeth with the pens they produce. However, the gel did not whiten as well as I thought they would, I saw very little difference in the coloring of my teeth, and they did not keep the whitened color after about a week.
Reply from SmileDirectClub
Mar 25, 2020
Hi Shelbey, we appreciate this feedback but are upset to hear that the expected results were not achieved. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.
Verified Customer
Kimberly
Everytime ive spoke or went into a smile direct office. I was greeted with kindness, they go out of their way to support their costumers and make a point of listening to all and any concerns you may have! They go above and beyond. I also love how to accept payments. I live month to month with 3 children and its very affordable. Highly recommend smile direct!
Reply from SmileDirectClub
Mar 25, 2020
Kimberly, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
Verified Customer
SWinfrey
Great product, great service, great value, great customer support
Reply from SmileDirectClub
Mar 25, 2020
Hello, thank you; we appreciate your feedback!
Verified Customer
Haley
They were excellent, the people who worked with me were very friendly, I love the whitening kit that I was provided. It was a really great experience
Reply from SmileDirectClub
Mar 25, 2020
Hi Haley! We're thrilled to see this.
Verified Customer
Deandra Morgan
Dishonest do not do what they say they will do.
Reply from SmileDirectClub
Mar 25, 2020
Hi Deandra, thanks for this review. We are concerned to hear this as we strive to provide our club members with complete transparency as well as a comfortable and fun experience. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.
Rocio Diaz
Smile Direct Club amazes me every time. Their prices are never as exorbitant as competitors and the teeth whitening really does work quick and easy.
Reply from SmileDirectClub
Mar 25, 2020
This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!
Verified Customer
Haley Linkous
They have very supportive support teams and make sure to meet customer needs and concerns
Reply from SmileDirectClub
Mar 25, 2020
Haley, this rating means the world to us. Thank you for taking the time to leave a review!
Verified Customer
Heather
Great prices for whitening gel, friendly service, and the whitening kit really works!
Reply from SmileDirectClub
Mar 25, 2020
Heather, thank you for your kind words and this wonderful review!
Verified Customer
Lotte Malave
Friendly service! No Waiting time for costumer service . In Brickell office the staff cannot be better. Very professional and friendly.
Reply from SmileDirectClub
Mar 25, 2020
This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!
Verified Customer
Makinsey
Great customer service, when I emailed for concerns they were very quick to respond and very polite.
Reply from SmileDirectClub
Mar 25, 2020
Makinsey, this rating means the world to us. Thank you for taking the time to leave a review!
Verified Customer
Sherry Hudson bridgett
I had a great experience all my questions were answered.
Reply from SmileDirectClub
Mar 25, 2020
Sherry, we really appreciate your feedback!
Verified Customer
Pamela
I noticed my teeth shift to a whiter shade after following repeated use of the whitener.
Reply from SmileDirectClub
Mar 25, 2020
Thank you so much for sharing, Pamela! This means the world to us.
Verified Customer
Kasey Franklin
I bought the whitening kit, and hands down best product available for whitening.
Reply from SmileDirectClub
Mar 12, 2020
Kasey, your wonderful feedback and rating mean a lot to us.
Verified Customer
June
Always sending upbeat reminders and words of encouragement along with the great products.
Reply from SmileDirectClub
Mar 12, 2020
June, we are so happy to read such a great review about SmileDirectClub!
Verified Customer
Wanda crouch
The constant reminders and encouragement
Reply from SmileDirectClub
Mar 12, 2020
Hi Wanda, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
Verified Customer
John
The plastic braces always have to be trimmed to fit and feel better in your mouth. A lot of extra work.
Reply from SmileDirectClub
Mar 12, 2020
Hi John, we appreciate you taking the time to leave us this feedback.
Verified Customer
terri
customer service is prompt when problems happen to arise
Reply from SmileDirectClub
Mar 12, 2020
Terri, thank you for your kind words and this wonderful review!
Verified Customer
keila cruz
I cancel the service because they send me wrong size and i still 3 months deal with the cancellation and refund and now they want damage my credit too
Reply from SmileDirectClub
Mar 12, 2020
Hi Keila, thank you for taking the time to leave us with this review. We are concerned to hear about this and want to help in any way we can as our customers and their information is very important to us. In order for us to better assist, please reach out to us at 800-848-7566.
Verified Customer
Heather
The products are great quality for the price
Reply from SmileDirectClub
Mar 12, 2020
Heather, your wonderful feedback and rating mean a lot to us.
Verified Customer
Victor Hsu
Most interactions were prompt and coordinated, excepting a slight issue with retainers which was promptly corrected.
Reply from SmileDirectClub
Mar 12, 2020
Hi Victor, we appreciate you taking the time to leave us this feedback.
Verified Customer
Trinay
The staff were very pleasant and the process felt super quick and easy
Reply from SmileDirectClub
Mar 12, 2020
Trinay, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
Verified Customer
Emily Mansell
It's quick, easy and not painful, like other brands are.
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Emily!
Verified Customer
Christopher Lisa
They were super friendly and knowledgeable.
Reply from SmileDirectClub
Mar 12, 2020
Thanks a million, Christopher!
Verified Customer
Marlin
Its an easy and convenient way to straight your teeth
Reply from SmileDirectClub
Mar 12, 2020
Marlin, thank you so much for sharing.
Verified Customer
Penny B
Have had too many mistakes and have been talked to like crap from customer service I emailed and call there extended customer service and nothing back from them thats was o er 3 weeks ago
Reply from SmileDirectClub
Mar 12, 2020
Hi Penny, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we take pride in the care and assistance our customer care teams provide. In order to better assist, please reach out to us at 800-848-7566.
Verified Customer
Joyce Ireland
The cost was reasonable and my smile looks awesome!!
Reply from SmileDirectClub
Mar 12, 2020
Thank you so much for sharing, Joyce! This means the world to us.
Verified Customer
Kylie
I'm really happy with all the information and materials I recieved and the reminders. It's very easy to use, keep track, and my teeth are shifting. But some of the aligners do scratch my gums and inside of my mouth, so I've had to get dental wax in addition. But if the end result gets me what I'm hoping for okay.
Reply from SmileDirectClub
Mar 12, 2020
Hello Kylie, thank you; we appreciate your feedback!
Verified Customer
Jesica Land
So easy to use and results show up fast, there isn't a bad taste and it's very affordable.
Reply from SmileDirectClub
Mar 12, 2020
Jesica, we're delighted to read your review!
Verified Customer
Jerry Jacobs
We agreed on a price, once they debited my card, the price had increased & no one changed it.
Reply from SmileDirectClub
Mar 12, 2020
Hi Jerry, thank you for taking the time to leave us with this feedback. We are always working hard to assist all customers in any way we can. In order for us to better assist, please reach out to us at 800-848-7566. Best, Jeffrey.
Verified Customer
Stevie
The process of getting rhe aligners was very easy if you go to the smile shop.
Reply from SmileDirectClub
Mar 12, 2020
Now that's an honor! Thank you so much, Larry.
Verified Customer
Terri Livingston
So easy to use. The directions are very easy to understand and follow. Have been kept informed and reminded when to change aligners.
Reply from SmileDirectClub
Mar 12, 2020
Terri, thank you so much for the positive review!
Verified Customer
Renee
So easy to follow along with the program because of the reminders and check ins
Reply from SmileDirectClub
Mar 12, 2020
Renee, we really appreciate your feedback!
Verified Customer
FunnyVon
I gave you guys four stars because it wasn't what I expected my spa to be what I was shown on the 3-D scan but you guys did a great job but not what I was
Reply from SmileDirectClub
Mar 12, 2020
Hi Davon, we appreciate you taking the time to leave us this feedback.
Verified Customer
Meneika Scott
Best customer service ever and always resolving my issues
Reply from SmileDirectClub
Mar 12, 2020
This makes us smile! Thank you, Meneika.
Verified Customer
Andera DeMatteo
I am very pleased. Only issue is the trays are thin and cut my lip or they are too high and rub ir sqeeue my gums (the emory board is not that helpful for what im referring to)
Reply from SmileDirectClub
Mar 12, 2020
Hello Andera, thank you; we appreciate your feedback! Please reach out to us at 800-848-7566 so we can better assist.
Verified Customer
Teresa Quigley
Everything going OK. Some aligners have to be filed extensively. Otherwise fine.
Reply from SmileDirectClub
Mar 12, 2020
Hi Teresa, we appreciate you taking the time to leave us this feedback.
Verified Customer
Noonya
The company does not know how to scale and grow. They do not share the truth and clearly are unable to make the profit winnings promised to investors. This company has never had a good finance dept. people have been taken advantage of and honestly when you first start you think that you're joining smart people at an established company but it is do or die and everyone is making it up as they go. Which is partial to what led them to take a deep dive in stock because everyone is scrambling to take care of the business with band aids and tape. The company culture is toxic and political. This place is really a lost cause.
Reply from SmileDirectClub
Mar 12, 2020
Thank you for taking the time to leave us a review. We want all of our team members to enjoy working at SmileDirectClub. If you are comfortable chatting, please reach out to your People and Organization Business Partner so that we can talk through your concerns together. You can also give us a call at 800-848-7566.
Verified Customer
Marie Szczesny
Easy to do for busy lifestyles. I am a contract worker and cannot make regular visits to an orthodontist's office.
Reply from SmileDirectClub
Mar 12, 2020
Marie, thank you so much for sharing.
Verified Customer
Deborah Schubert
Great job so far, feel like everything progressing well. I got all my questions answered. I like that I dont have to get all checkups.
Reply from SmileDirectClub
Mar 12, 2020
This is exactly what we're here for, Deborah! Thank you so much.
Verified Customer
Angela Livingston
The smile direct club has been great and it has been easy for me.me
Reply from SmileDirectClub
Mar 12, 2020
Hi Angela, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
Verified Customer
Shannon
Overall I have had a good experience. The aligners do crack though and that is frustrating. Even when I am super careful, they still crack at the top. Especially the top teeth ones.
Reply from SmileDirectClub
Mar 12, 2020
Hi Shannon, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 if we can be of further assistance!
Verified Customer
DesaRae
Amazing! Results after one session and I've been doing this for months with no sensitivity!
Reply from SmileDirectClub
Mar 12, 2020
DesaRae, reviews like this give us motivation and help us ensure we provide high-quality care.
Verified Customer
Kiley W.
They definitely deserve five stars, they've helped me out throughout this whole process of getting straight days without the extra cost, anytime I had a question or just a little concerned I would DM the Instagram account and they would answer within an hour. They are very helpful and kind and send text messages and emails every time you need to switch out your liners for the new ones all together my experience has been great with Smile Direct Club.
Reply from SmileDirectClub
Mar 12, 2020
Wow! This means a lot to us, Kiley. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
Verified Customer
Janice Nagel
Smile club is great at the office location although if you have to call up you will in to issues with customer service support
Reply from SmileDirectClub
Mar 12, 2020
Hi Janice, we appreciate you taking the time to leave us this feedback.
Verified Customer
Hernan Geldstein
Everything was great since day 1. Everything arrived on time, fitting perfectly all my needs I am super happy with the final results
Reply from SmileDirectClub
Mar 12, 2020
Hernan, we're thrilled to see your kind review!