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Jackson Hewitt

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4.1

Overall Score

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Jennifer Perry Spring Valley, CA

I have been using Jackson Hewitt for the last 4 years. They have been very helpful to make sure we get a good return on our taxes. They are fast, friendly and reliable. The price for them to do the taxes is a little high, but that would be the only negative.

5 years ago

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Pamela Fillingim Fort Worth, TX

Total rip off! 400.00 to file single with standard deductions and a gambling win. Literally 20 minutes to do my taxes. Worst place to go, unless you enjoy being ripped off. You are not given an amount before your taxes are completed. I will never go there again and I will certainly advise anyone I talk to about being ripped off by this company. Be prepared to pay hundreds of dollars if you use this company. And the person that prepared my taxes did not seem that knowledgeable.

1 year ago

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Jerry Thomas Lexington, KY

Your Maximum Refund Guarantee says "Your biggest refund, guaranteed, or your money back plus $100." I had JH do my taxes and they said I owed the Fed gov even more than doing taxes myself. When I asked about the $100.00, they said I need to file with them and pay more then filing with TurboTax online and paying less. Then they would give me the $100.00. So to get the $100.00, I have to pay a lot more with JH. Their Maximum Refund Guarantee is worthless!

1 year ago

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Juanita Vigil Fort Smith, AR

Daniella B is the best! I go to her every year nd she always gets me right!! IF U WANT UR TAXES DONE RIGHT then u need to go to her!!!

1 year ago

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Who Knows Baltimore, MD

Jackson Hewitt is a good tax prep company. They helped me get a nice chunk of change, which i appreciate. My only complaint would have to be the pricing of their services.

1 year ago

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Nicole Kilburn Las Vegas, NV

Three years ago i used jackson hewitt and it took them over 5 weeks to get me my refund back. The person that did my return rushed me and didnt explain the process well at all

1 year ago

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Alexis Pies Minneapolis, MN

after calling to get a price and i explained what i had 1 1099 i was told 59 dollars so i went because i was interested in the advance tax loan for 49 dollars so i thought 100 dollars i could do that well guess what after 500 dollars i was declined the loan they kept my 49 plus the 435 they charged me to file it and i was told i would have an answer on the loan in 1 hour well after 2 day and still no answer i got ahold of the bank and they told me i was declined this place is a racket

2 years ago

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Rhonda Trafford Milton, FL

The staff at your Davis hwy storr was very friendly and more than able to answer all my questions. Would highly recommend Jackson Hewitt

2 years ago

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seanth57 Columbus, GA

I always received great service, fast and easy tax filling, the staff are friendly and knowledgeable and satisfied all my tax needs.

2 years ago

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Mary shepherd ,

I like how professional Mr. Timothy H. is amazing & will recommend Jackson Hewitt at McKinney Ranch Wal Mart to everyone I know...Mary F Shepherd

3 years ago

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Lakisha Pate Birmingham, AL

Horrible is all I can say I paid all their fees which is outrageous and filed with them to have their agent to enter in my address wrong and I have made a couple of attempts to corporate for them to fix it they were uncaring and left it up to me with no direction no assistance I will never trust this agency again to file anything for me. If there were 0 stars that's what they deserve.

4 years ago

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Chris J Broussard ,

Went with last check stub had 73000 written in yearly income girl working there typed 53000 so i was told I was gettin 6004 dollars back I go today with w2 after I tell people i owed I was paying them off with return I find out I'm gettin 1100 back so Jackson Hewwit told me I was getting 4500 more than I'm gettin I think it's a sorry company an will never use them again my family will not either an friends when I'm done telling everyone of what they done to me then they have nerve to tell me they file my taxes next year free i will never use them again 4500 dollars screw up

4 years ago

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Dedria Medlock Decatur, GA

Baronese T is Awesome 👍👍👍👍👍👍 so patient and understanding , she's the best Tax preparer in all of Atlanta Georgia

4 years ago

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Katherine Benton Hitchcock, TX

They charge you $500 to do your taxes. Simple taxes like head of household one dependent. And they don’t tell you they’re going to charge you that. They say that they don’t even know what it will cost you before it’s done it’s what I was told. So she had me sign everything she electronically of put my taxes in and then I showed me what fees they were charging me. I will never recommend them I will never use them again.

5 years ago

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Anita Baxter Rockwall, TX

Run don't walk away from this service! Even though we could easily have done our own taxes, we really need our refund money now, so we went to the Jackson Hewitt Office because we thought we could get the 0% loan of our money. We were shocked to the core at the $500 fee to prepare our very simple taxes. But we went forward because of the amount of our refund. The loan amount we were approved for barely covers the cost of the tax preparation. I can't believe this is legal! How many ways can businesses find to take advantage of the desperate. Apparently one more.

5 years ago

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Jake St. Petersburg, FL

Jackson hewitt cheated me out of $265. I was preapproved for a $500 advance loan. Charged $265 for 5 minutes of work turbo tax would have done for free. Handed an amex card and told money would be there in 20mins. 2 hours later i get a call saying i am denied for the loan. No reason given. I would have NEVER paid $265 if i knew i could be denied. They pulled a bait and switch and take advantage of decent hardworking people.

5 years ago

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Celina Neely Livingston, TX

Horrible company, lies, doesn't get returns to people, the franchises/employee's lie and don't know all about it., customer service, doesn't know about the franchise information enough to help if you have a problem. They give out wrong information, blame customer service, give out wrong locations and phone number, I WILL NEVER recommend this company. Going back to H&R Block!!!!!

7 years ago

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Event R. San Jose, CA

I got in trouble because of JacksonHewitt tax preparer neglect to file and complete the form that there supposed to.So I went to one of office asked them to redue it but the lady who work for jackson Hewitt said there's no way she can fix it she told me why can't you just pay it (for all the trouble that they put me through that's the best they do or say to me ) and by the way her name is Mae Apuli (Newark ,ca mall branch )she don't even have a license because I asked for license number. I asked for the they gave me the wrong number.

7 years ago

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Barbara Baker Abington, MA

1st couldn't make the appointment on line, had to call., when there NO FEE schedule, then guy has smeg on sleeves from his runny, sneezing nose,, couldn't understand him due to adenoids....was also quoted a price of $99.00 for ez which mine were.. total refund to be $300.00, they want $234.00, really, said I'd be willing to pay the $120.00 H&R Block quoted me , guy messages boss, Replys H&R Block it is.. so H&R Block did my taxes for $70.00 for you screwing me over.. so I hope more people write the truth about your company, so no more have to get screwed over by you..

8 years ago

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Dre35 West Valley City, UT

Decent company. The tax preparer's were helpful. It was kind of a pain going in and meeting with someone, and taking time to go over my account and get them up to speed, but if you are too nervous to do taxes on your own, they're a great resource.

3 years ago

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Ruth Anne Bright Mount Washington, KY

Having worked a tax season with this company, I found it excellent. The training was top drawer. Very customer service oriented. Whether a simple or complex return.

5 years ago

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Brian Meekhof Stanwood, WA

Jackson Hewitt have done my taxes for years and always get me back the most on my refund while being very professional

1 year ago

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Crystal Connell Denver, CO

Take time to answer questions and helps to provide as much info as possible. They help to provide you with the most on your return

2 years ago

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Danielle Wildharber

Very knowledgeable and excellent customer service Jill O. Was as nice to me and very helpful. Very good experience

2 years ago

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Rick Ken McMinnville, TN

Worst people ever charge me over 500 bucks do me and paid in over 3000 clam 2 dependent and only getting back 400 bucks I will never file taxes again waist of my time FTG and Jackson Hewittlus the woman at desk wasn't the one did 1040 ez she had some guy on phone doing it

3 years ago

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Erika Grevious San Antonio, TX

Alexia G is very friendly and work fast. Down to earth , I love going to her cause she know just what she doing.

3 years ago

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infinitely divine Danville, CA

They cheated me, never told me price up front, I filed head of household and 2 dependents and they charged me $513.00 to do the work, the preparer was even shocked that it was so much taken out.. the are criminals!!! Do not go there

4 years ago

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MAG Glen Oaks, NY

ackson Hewitt Promotions Coupons Walmart Pay No More THIS DEAL WON'T LAST Prices starting at $48, no more than $149 Pricing for Federal tax returns, including the most complex taxes." That 's the ad they displayed. I went to them today, and I had to pay $500 for their service. This is the last time i'm going to them.

4 years ago

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Dalton Passmore Dallas, TX

It doesn't take long at all they get right to it and explain everything we're they know you understand.

4 years ago

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Henry AL

think before you go to Jackson Hewitt next year they ripped me off $400 what about notifying the client that you could not get your texts within 7 dayswhich others that paid only $29 got it before 21 days and one who paid over $400 Goddard after that is such a rip off try contacting Jackson Hewitt but could not call back planning on suing them

8 years ago

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James Usher Cedar Rapids, IA

Very poor service, very poor support, mistakes were made. Wonder of wonders it wasn't "their " problem till I went to the main office then only after I.R.S started garnishment procedures that they acknowledged a mistake WAS made by the preparer, their solution was 56$ for a 2300$ mistake plus penalties, SO BEWARE WHEN YOU USE THIS SERVICE

9 years ago

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Steven Klaproth Phoenix, AZ

Taxes are always a challenge wondering if I will get all the right deductions. Jackson Hewitt has great software and customer service.

3 years ago

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Tagg Ogden, UT

They have workers that have good experience with the tax code, but it comes at a steeper cost. If you have a basic tax return it is not worth it to pay the extra money.

3 years ago

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Mia Hernandez Tempe, AZ

I would never go here again to do my taxes the girl i got last year didnt know what she was doing at all anything i brought up we had to wait for assistance on by the time it was all done like 5hours later i thought we were good fine whatever at least i got my paperwork done early then like 4 days later i get a message and a call from her that my return was denied after further investigation it was cuz this clueless little girl put the wrong information in....

5 years ago

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Tualagi Saint George, UT

Very friendly and knowledgeable. i had to make an appointment and was there for an hour. i got my taxes between 3-4 weeks. great first experience.

5 years ago

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Shanna Bird Longview, WA

Have used it for over 20 yrs. Always trusted and great company to go with

11 months ago

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Joseph Tempe, AZ

I have used Jackson Hewitt in the past and the service was always great and simple

1 year ago

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savannah cleary Havelock, NC

Make taxes quick and easy and are usually located in convenient places close by.

1 year ago

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David Adrian Morales Weslaco, TX

They do good work but charge too much. Its better and more convenient to do taxes yourself. You get the most out of your taxes that way.

1 year ago

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Lorna Carlisle, PA

Tony had a good people personality and did the job well and in a timely manor! We will return!

1 year ago

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M T Chicago, IL

I liked how easy the process was with this company. They took great care of me as. new client of theirs.

1 year ago

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Mike Hagopian Attleboro, MA

totally incompetent customer service personnel who wasted two hours of my time before I took back all my tax return paperwork from them and did not let them complete my return.

2 years ago Edited March 2, 2022

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Carol-Lisa Hapner Bloomington, IN

Used these guys for 10 years . Always got us every dollar available and there fees can't be beat.

3 years ago

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Tom Herfordt Omaha, NE

Inaccurate and expensive. Made a $1400 mistake that luckily caught by IRS. I caught a $4400 mistake before they filed. Charged $360 for 1 hour of work and made big mistakes what my tax was. AVOID this company!!!

4 years ago

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Laurie Fleischman Springfield, MA

Zelda meghee did my taxes .she was very good. Very pleasant, kind and patient. She did a great job.

4 years ago

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Tracy Marie Bowling Green, KY

Mrs. C in bg Walmart did a great job on filing my taxes super excited about my return thank u

4 years ago

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Tee Chester, PA

Here at the woodlyn location they opened past 9am and did not honer my appointment time and there's only one rep to assist...sad

5 years ago

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Shannon Maness

They are very good but needs more knowledgeable staff. Their fees are also a little on the high side.

5 years ago

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James Smith Westlake Village, CA

3. It costs a lot for them to prepare taxes and takes away from the money we are suppose to be getting back. Went with turbotax this year.

6 years ago

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Chris Carlisle

Beware the hidden fees ! This company lures you in with low tax prep pricing, coupons, ect and then hits you with all kinds of fees they don't tell you about ! Lesson learned....I'll never use them again !!

7 years ago