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Once my application was completed, they delivered on what was promised.
My husband's health interfered with his ability to finish school. The payment back was finally forgiven, but Uncle Sam takes MY tax refund every year until it's paid off. It wasn't my loan, but he's disabled and I have to pay it.
I think they consolidated my loans double--the same loan added twice to my consolidation loan.
They are very accurate and provide tax documentation in a timely manner
Difficult updates to understand with them.