Federal Student Aid (Studentaid.gov) Logo

Federal Student Aid (Studentaid.gov)

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LAST UPDATED: January 28th, 2023
Federal Student Aid (studentaid.gov) is operated by the U.S. Department of Education and is designed to help students in the U.S. find their best options for financial aid. To reap all the benefits of studentaid.gov, students should complete the FAFSA, or Free Application for Federal Student Aid, which can grant them access to all that studentaid.gov has to offer - from free scholarships to highly rated federal student loan options.
If you are a first-time student loan borrower it is widely encouraged to look into funding options through Federal Student Aid first, as there are more resources and flexible repayment options available to borrowers than you would find otherwise with a private student loan.
Continue reading for pros and cons, and studentaid.gov reviews from real customers.

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The Good

  • Free Financial Aid
  • Helpful Educational Resources
  • Lower Your Payments
  • Student Loan Forgiveness

Free Financial Aid

Not only are all of the Department of Education's resources free, they can also help students to find out if they qualify for additional government assistance for their education. While many loan companies won't be able to help individuals without well-established credit or a cosigner, the Department of Education's tools are designed to help these individuals find a viable way to pay for college. Having access to free grants and scholarships will help lower eligible students' dependence on loans, and ultimately, their student debt.

Helpful Educational Resources

Studentaid.gov emphasizes the importance of being fully informed and requires several debt counseling courses to be completed before an individual can move ahead with federal loans. This is a great learning method that is often only offered by private companies. Knowing how to graduate with low debt and understanding how to obtain the best loans possible makes a huge difference down the line. By holding students accountable to learn about financial aid before applying for loans, studentaid.gov is preparing them for a brighter financial future.

Lower Your Payments

If you are just beginning to repay your student loans or have been in the repayment process for a while, studentaid.gov outlines various options available to you if you need to lower or suspend your student loan payments for any reason.

One of the these repayment options includes an Income-Driven Repayment (IDR) Plan. Applying for an IDR can make your monthly payments more affordable because they will be based upon your income and not solely on interest rates. Enrollment in an IDR plan lasts for one year, and you must recertify your income before they year ends to stay on the plan. If you experience a drop in income, you can recertify early.

If an IDR is not the best option for you, you can apply for deferment or forbearance, allowing you to pause your loan payments or reduce your monthly payment amount temporarily. It is important to note that interest still accrues during deferment or forbearance. 

These repayment options are generally not available with private lenders, and are thus a perk of taking out a federal student loan through studentaid.gov.

Student Loan Forgiveness

Student loan forgiveness means that you no longer need to repay some or all of your loan, and is unique to federal student loans, as the majority of private lenders do not offer this service.

There are different types of loan forgiveness as outlined on studentaid.gov. It is important for you to understand the difference between them, especially if you need to apply for student loan forgiveness at some point. Types of federal loan forgiveness include:

  • Public Service Loan Forgiveness
  • Teacher Loan Forgiveness

In addition to student loan forgiveness, Federal Student Aid offers loan cancellation and discharge, which are similar to loan forgiveness, but have some small differences. Essentially, forgiveness or cancellation is made available to borrowers who can no longer make payments due to job loss, whereas loan discharge is available when a borrower's school is closed or they experience permanent disability.

It is important to note that certain types of forgiveness or discharge are only available with specific types of federal loans.


The Bad

  • Lengthy Application Process
  • No Refinancing Services

Lengthy Application Process

Obtaining a federal student loan in the first place can be a more involved process. Unlike private loan consolidation companies who benefit financially from their customers, the FAFSA and federal loans are designed as a privilege for students who need financial aid. That means that instead of a "quick, three-minute pre-approval quiz," as you are likely to see on private loan sites, acquiring federal student aid requires more time. For example, there are mandatory counseling sessions that must be completed by anyone looking to apply for a federal loan. Thus, if you were hoping for a quick and simple approval process, you will find that this is not the case.

No Refinancing Services

Federal Student Aid does not offer refinancing services. If you would like to refinance your federal student loans you will need to look into other private lenders that offer student loan refinancing.

It is important to note that although you can get lower rates and better terms by refinancing your federal student loans, you will forfeit any loan deferment or forgiveness options that are offered through Federal Student Aid. Therefore, it is important that you carefully assess your needs and your ability now and in the future to make payments on your student loans.


The Bottom Line

Federal Student Aid (studentaid.gov) should be your first stop if you are in need of a student loan. Although many private lenders offer student loans, federal student loans offer more repayment flexibility. Through Federal Student Aid you have the ability to apply for loan forbearance, forgiveness, cancellation, or deferment. Student loan forgiveness is not an option with most private lenders.

However, if you would prefer to refinance your loans, this can only be completed through a private lender, and you will forfeit any other repayment options/benefits of your federal student loan if you choose to refinance through a private lender.

Currently, studentaid.gov reviews are limited. If you have a federal student loan, please tell us about your repayment experience by leaving a review.

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M E Jeffersonville, IN

They don't help with anything at all. All the information is difficult to follow and you can't get help figuring anything out. The customer service number doesn't help either they just keep transferring you to other people because no one has the answers. They keep everything confusing to keep you in debt!

5 months ago

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Cassidy Gundersen Orem, UT

I took out all of my student loans through federal student aid and would not recommend it to anyone! The customer service was terrible and they were less than helpful every time I reached out for help. Their rates may seem good, but there are better rates out there with companies who are more willing to work with you. Because this it is government run- there is no incentive to provide good service. I left the country in the middle of my college career for a service mission for my church. I reached out before leaving to ensure I would not be penalized for late payments. They assured me I wouldn't. Upon returning- I found that they had given me late payments for the entire duration of my trip and my credit score was significantly affected. After spending hours via email and phone to rectify the issue they said it was their mistake but they would not do anything to fix it.

5 years ago

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Yevgeniy Myalkin Omsk, OMS

I lived in the US for 16 years before relocating to Russia for family reasons, and now I have no way of accessing the website to do anything with my student loans, all because of politics and US government and many other US entities blocking access for IP addresses from Russia. So I am really interested how they expect me to pay when they block me from being able to do so, they should also block my interest from accumulating if they feel like they have to block my access to their services.

1 year ago

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As long as everything goes smoothly, your fine. If there are any mistakes made, on the agency's part, or your own, you can expect NO help or EMPATHY from the Department of Education. An example of a response to THEIR error: CSR advised caller the issue still has NOT been resolved, advised caller it has been sent up to our development team and they are still researching the issue, advised caller we do NOT have a time frame for when the issue will be resolved

3 years ago

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Anna B Minneapolis, MN

Horrible website. I’ve been working on the FAFSA website to get a loan for about four hours. We kept having to reset our password and when we would, the website would claim to not have the new password in the system. It wouldn’t let me find my password for the forgot password and when I tried the options for email, or text to retrieve it, it said it didn’t match. This has been a horrible experience. My parents and I have used this website for my sister and me all four years of college and each time has been awful. I highly suggest not using this website.

3 years ago

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Davis Lopez Seattle, WA

Incredibly slow website. I don’t understand how a government run website can be so terribly made. Every link takes 5 minutes to even begin loading. The autofill options on the website don’t even allow you to continue forward you still have to type everything in anyway.

1 year ago

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Mary Toledo, OH

This has to be the worst company ever! The took a hit to my credit score, and knocked it down 58 points! Please do NOT USE THIS SERVICE !!

3 years ago


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Dasha Directo Provo, UT

Federal Student Aid doesn't give you that much aid for your college finances. I am now in debt and they haven't done a good job at helping me plan how to pay it off.

4 years ago

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Kseniya Brooklyn, NY

No way to reach FSA ID help Desk. Over an hour on hold. still no response.

11 months ago


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Samantha Grabert Salt Lake City, UT

Wow, working with the government is always torture and this was no different. Just so bad.

1 year ago