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5.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: September 11th, 2024

In today's media-driven world, music streaming has become a hot market-and Pandora is one of the leading names in that market. A subsidiary of Pandora Media, Inc., Pandora was founded in January 2000 by Tim Westergren, Will Glaser, and Jon Kraft. Its current CEO is Brian P. McAndrews. While its headquarters are in Oakland, California, the business streams music for people all over the United States as well as in New Zealand and Australia. More than 1,300 employees strong, Pandora has 26 office locations and (as of 2012) brings in about $274 million in revenue. If you've used Pandora at all, you may have heard of an effort called the Music Genome Project. Doesn't ring a bell? The project is basically the effort of music analysts to study every facet of every genre of music-all in the effort to anticipate what song you, the user, would want to hear next. These analysts examine more than 400 musical traits of each and every song. Considered "musicologists," they typically have a four-year degree in music theory, composition, or performance. With this extensive background, the people on the Music Genome Project use their expertise to not only master your personal listening preferences but also introduce you to music you'd probably love. In this vein, Pandora is an excellent resource for streaming music you already like and discovering new tunes. So what can you expect with Pandora? For starters, their basic version is ad-supported-a.k.a. free to users. To sign up, you enter your email address, gender, zip code, and birth year and create a password to sign in. After that, you can browse stations that are based on songs, artists, genres, and occasions. While listening, you can click the familiar thumbs up or down, and Pandora will keep track of your likes and dislikes and base their suggestions off of those.

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The Good

For users, probably the best and simplest aspect of Pandora is that it's free. If you're tired of hearing an ad every several songs, you can certainly subscribe to the uninterrupted Pandora One for $4.99 per month. But if not, you can count on Pandora to listen to a wide variety of songs at no cost. And what a wide variety they have! With Pandora, you can listen to practically every genre out there-everything from alternative and rock, to blues and jazz, to oldies, to pop, to country. What's more, you can look up stations specifically for dinner parties, road trips, and holidays. Oh, the convenience of it all. Pandora stays up-to-date with new releases as well. There's also room on your Pandora account to create up to 100 different stations. So it's no problem to save mixes for your workouts, your kids, and your study time. Once you create a station on Pandora, it will stay on your account unless you delete it-ready for you to access at the click of a button. Conveniently, Pandora also saves all your preferences. Once you click a thumbs up or down for a song, Pandora takes note. If you click up, the song is added to the list of likes in your account history. If you click down, Pandora will never play the song again. (And if you click the button in between for "I'm tired of this track," Pandora understands. They'll take a break from playing it for awhile.) Here's another bonus: Say you're feeling indecisive and don't know which genre you're in the mood for. There's an option to hit shuffle, and Pandora will play songs from all the stations you want. Unlike some competitors, Pandora doesn't require you to download anything to stream their music. You can simply sign in and hit play. They will also play on a variety of devices, including Web, iOS, Windows, and Android. You can listen to it on home devices, on your phone, or in the car. Besides the conveniences of actually streaming their music, Pandora has a positive reputation with 14 years of experience to back them up. Their staff are considered music experts (those "musicologists" from the Music Genome Project we talked about). So you can feel confident that they'll understand your tastes and be able to match them.
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The Bad

Every rose has its thorn, however, and positive as Pandora's reputation is, it does have its limitations. For better or worse, "free" isn't purely free for everyone. Because Pandora makes no money off consumers who use their free version, they display banner ads and interrupt your streaming every several songs to play a 30-second ad. (What's more, they often repeat the same ads for days.) So you have to either be willing to pay for Pandora One or put up with the interruptions. In addition to ad interruptions, Pandora also times out on you. If you've been streaming music for an hour or two without clicking anything, Pandora will stop playing and ask if you're still listening. If you are, you can just hit yes and keep listening. But you might get tired of the pauses. Next limitation: the limit on the number of skips. For one reason or another, we all want to skip a few songs when streaming music. But with Pandora, you can only skip a handful of songs per hour. If you happen to be skipping a lot of songs, you'll eventually have to put up with the current song or switch to a different station. In essence, while Pandora is a leading service for discovering new music, it doesn't give you as much control as other competitors do. With services like Spotify, you can select specific songs to stream or put your favorite track on repeat. Unfortunately, Pandora doesn't let you do that. Instead, you're fed whatever songs they suggest.
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The Bottom Line

At the heart of it, Pandora is a prime tool for music discovery. From its beginnings, its staff members have strived to scrutinize all types of song and introduce users to music based on their individual tastes. It's also one of the few streaming services that offers a free version (though it's supported by ads). So despite some lack of control you'd have with Pandora, you can expect to enjoy a wide variety of stations and a ton of suggestions that are based on your preferences. You can also be confident that you're giving business to an experienced company that has helped lead the way in the online music industry we know today.
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Star Rating

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4.2

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942 Reviews

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CE

I love Pandora and I know this is a must however, it is to much!!! I don't pay for no advertisements but it is overwhelming and uncomfortable how many political (mostly one side) ones we have to listen to. Reminds me to never purchase the package of no advertisements because Pandora is obviously one sided!!!! May just and go back to YouTube radio.

6 months ago

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Jessica C. Apex, NC

Having found my favorite artist of all time on Pandora, I have to say it's awesome. I also like how much music is available. However, I think they haven't worked out the "Like it" button very well. I've noticed that if I start a playlist and hone in right away with a liked song, it will then base almost all of the following songs off of that one like. I've tried listening to a whole bunch first and then "liking" the songs I like much later, but that still gets a narrow selection. And it drives me crazy that when I "dislike" a song, Pandora will continually feed me the same song by the same artist just from different venues. Totally annoying!

7 years ago

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Joanna Hester Gilbert, AZ

I signed up for the Pandora free trial. They processed my credit card, and the free service worked for about five minutes then it stopped working. However, they have continued to bill my credit card on a monthly basis, even though I have asked my credit card company to block their charges. They are a great service, but I was disappointed with their billing practices.

6 years ago

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Amanda George IL

Pandora used to be great. Not so much anymore. They are too expensive and they have an awful customer service dept. You can't ever get help with issues you have or crashes from the app. It force stops a lot.

1 year ago Edited July 7, 2023

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Lindsey American Fork, UT

I think Pandora is....meh. Spotify definitely wins for best music streaming. Spotify allows you to make your own playlists with certain songs. I hate how Pandora only allows you to listen to "radios".

7 years ago

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Marlee Jones Tucson, AZ

I used to listen to Pandora a lot before I discovered Spotify. It is very limited on that you can only listen to radio stations that play similar music to a song that you specify or one genre. Not bad if that's what you're looking for.

4 years ago

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Benjamin LeBlanc Norcross, GA

While Pandoras system was revolutionary at the time of its release, it has not stood the test of time. The app itself is not one run very well and is seemingly quite buggy. Without the ease of access to all the songs such as other streaming services, it is suboptimal.

5 years ago

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Tim Berrett American Fork, UT

I like the stations that Pandora has, but hasve not been impressed with their rate of modernization, building custom playlists, saving songs, etc. Great for a radio type experience. Even if you are a paying customer. Its not much monthly, but its also not worth it.

6 years ago

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Mia Hernandez Tempe, AZ

This is a good app for free music but the commercials or whatever suck and get annoying I also hate that some of the stations dnt make since like if I pick a specific artist and it starts playing a different type of music it only let's you skip so many before you have to listen to wats playing that's annoying to me

6 years ago

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Nathan Glade American Fork, UT

Pandora is good... if you don't mind ads all the time. I liked the music on Pandora's different radios, but the ads drove me away. There was an advertisement every couple of songs. The nice feature was how Pandora would play songs you might like which was great for exploring new music.

6 years ago

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Anika Larson Pleasant Grove, UT

I used to be a religious Pandora listener, but over the years the advertisements have become too frequent and other streaming services have better things to offer. Also, the same songs on a radio station plays through the same songs every time that radio is played.

6 years ago

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K G St Louis, MO

Purchased an annual family plan 3 months ago and it has stopped working. Try to contact customer service with no reply. There is no phone number to get any customer service.

6 years ago

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Hyrum Sandy, UT

Radio stations were super repetitive. Never used the paid service, but the free one had a lot of commercials. I dislike that you only have so many skips.

7 years ago

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Ellen Morris Potomac, MD

Not sure if I just dont know how to use Pandora, but I could never figure out how to optimize my usage of Pandora. It never seemed to play what I wanted it to and as a result I would always exit out sooner than planned.

5 years ago

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Ron Durfey Pleasant Grove, UT

Love the concept of Pandora but technology advances with other music providers has caused me to leave Pandora. I hate the fact that I have to listen to the commercials and can only skip a few songs.

5 years ago

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Campbell Blair Phoenix, AZ

I don't like Pandora at all. I think that it doesn't give the best options and doesn't have all of the content I want. It's also not worth it to have it without paying because you can't even skip the crazy songs it pulls up.

5 years ago

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Kate Gregson Gilbert, AZ

I personally do not like Pandora. I find that they repeat the same songs over and over again, at times with no connection to the selected genre of the user. I would not recommend it.

6 years ago

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Cassidy Larsen Gilbert, AZ

Pandora is not a terrible music streaming device, but I really didn't like how I couldn't make my own playlists. It was helpful in finding new songs, but not my faborite music streaming device.

6 years ago

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Cole Bailey Houston, TX

I do not like the way pandora works that it’s like a radio. It is cool if you’re looking for that type of streaming service but not for me.

5 years ago

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Gabe Burton Riverton, UT

It doesn't let you pick your own music. Thanks, Pandora, for basing these random songs off of a song I listened to once, and then playing an ad every 4 songs.

3 years ago

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Amy McCarlie Orem, UT

I use to like Pandora, but i dont love it as much anymore. I dont like how you dont have options to listen to what you really want. There are so many other options out there

4 years ago

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Tyler Strieby Lehi, UT

I switched from Pandora to one of their competitors recently. I liked Pandora, but found that some of the "stations" or mixes within other companies were less repetitive.

4 years ago

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Dee Farquharson Washington, DC

Has a lot of ads and buffering. I also am not a fan of the limited amount of times you can skip. Sometimes the playlists are off as far as the correct genre/artist

6 years ago

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Spencer Scoville American Fork, UT

not really into the lack of control you have listening to music. It doesn't really make sense to me that someone would eve purchase pandora plus. It isn't a very useful app.

6 years ago

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Paige C Riverton, UT

I use to love Pandora before spotify. There are too many ads, and I don't enjoy using it. Plus you can't even pick your own songs

3 years ago

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Jenetta E Provo, UT

Pandora was a great option when streaming services first came out, but I feel like their algorithm doesn't give me a great variety of songs.

3 years ago

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Rebecca Managua, MN

Pandora is not a good way to stream music. They never let me pick what I want to listen to and they give me random songs to listen to.

5 years ago

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Deryl Managua, MN

I honestly don’t really like Pandora because it never plays what I want it to, and their song suggestions aren’t relevant.

5 years ago

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bmc2z7 Columbia, MO

Not a fan of the free version, and paying for it felt useless as other services had better perks of paying options.

3 years ago

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Karina Aguilar Managua, MN

pandora does not let me skip songs after so many skips and the music it suggests for me does not cater to my preference

5 years ago

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Carter Merrill Pleasant Grove, UT

In my opinion Pandora has too many ads. I just want to be able to listen to my music with no interruptions.

5 years ago

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Jada Guzman Orlando, FL

Needs new music. Selection is a bit old and no modern day music. Also, plays the same songs.

4 years ago

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Christina Shumway Managua, MN

I don’t like Pandora. It doesn’t let you pick an exact song, only similar songs.

5 years ago

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Danelle Tallahassee, FL

Wayy too many ads, I just can’t enjoy my music the way I would like to using Pandora.

5 years ago

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Jon Posey Riverton, UT

Never cared for Pandora. Hated the adds, I couldn't customize a playlist, just internet radio imo.

5 years ago

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Autumn Kallunki Provo, UT

I use to love Pandora before spotify. There are too many ads, and I don't enjoy using it.

6 years ago

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Collette Roberts

Ditched after not finding music blocks that I enjoy.

6 years ago

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Randy Kennewick, WA

Too many stupid commercials and Spotify is much better

7 years ago

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noemie causse Provo, UT

It is a bit annoying not being able to choose specific songs to listen to.

3 years ago