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5.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: September 11th, 2024

In today's media-driven world, music streaming has become a hot market-and Pandora is one of the leading names in that market. A subsidiary of Pandora Media, Inc., Pandora was founded in January 2000 by Tim Westergren, Will Glaser, and Jon Kraft. Its current CEO is Brian P. McAndrews. While its headquarters are in Oakland, California, the business streams music for people all over the United States as well as in New Zealand and Australia. More than 1,300 employees strong, Pandora has 26 office locations and (as of 2012) brings in about $274 million in revenue. If you've used Pandora at all, you may have heard of an effort called the Music Genome Project. Doesn't ring a bell? The project is basically the effort of music analysts to study every facet of every genre of music-all in the effort to anticipate what song you, the user, would want to hear next. These analysts examine more than 400 musical traits of each and every song. Considered "musicologists," they typically have a four-year degree in music theory, composition, or performance. With this extensive background, the people on the Music Genome Project use their expertise to not only master your personal listening preferences but also introduce you to music you'd probably love. In this vein, Pandora is an excellent resource for streaming music you already like and discovering new tunes. So what can you expect with Pandora? For starters, their basic version is ad-supported-a.k.a. free to users. To sign up, you enter your email address, gender, zip code, and birth year and create a password to sign in. After that, you can browse stations that are based on songs, artists, genres, and occasions. While listening, you can click the familiar thumbs up or down, and Pandora will keep track of your likes and dislikes and base their suggestions off of those.

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The Good

For users, probably the best and simplest aspect of Pandora is that it's free. If you're tired of hearing an ad every several songs, you can certainly subscribe to the uninterrupted Pandora One for $4.99 per month. But if not, you can count on Pandora to listen to a wide variety of songs at no cost. And what a wide variety they have! With Pandora, you can listen to practically every genre out there-everything from alternative and rock, to blues and jazz, to oldies, to pop, to country. What's more, you can look up stations specifically for dinner parties, road trips, and holidays. Oh, the convenience of it all. Pandora stays up-to-date with new releases as well. There's also room on your Pandora account to create up to 100 different stations. So it's no problem to save mixes for your workouts, your kids, and your study time. Once you create a station on Pandora, it will stay on your account unless you delete it-ready for you to access at the click of a button. Conveniently, Pandora also saves all your preferences. Once you click a thumbs up or down for a song, Pandora takes note. If you click up, the song is added to the list of likes in your account history. If you click down, Pandora will never play the song again. (And if you click the button in between for "I'm tired of this track," Pandora understands. They'll take a break from playing it for awhile.) Here's another bonus: Say you're feeling indecisive and don't know which genre you're in the mood for. There's an option to hit shuffle, and Pandora will play songs from all the stations you want. Unlike some competitors, Pandora doesn't require you to download anything to stream their music. You can simply sign in and hit play. They will also play on a variety of devices, including Web, iOS, Windows, and Android. You can listen to it on home devices, on your phone, or in the car. Besides the conveniences of actually streaming their music, Pandora has a positive reputation with 14 years of experience to back them up. Their staff are considered music experts (those "musicologists" from the Music Genome Project we talked about). So you can feel confident that they'll understand your tastes and be able to match them.
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The Bad

Every rose has its thorn, however, and positive as Pandora's reputation is, it does have its limitations. For better or worse, "free" isn't purely free for everyone. Because Pandora makes no money off consumers who use their free version, they display banner ads and interrupt your streaming every several songs to play a 30-second ad. (What's more, they often repeat the same ads for days.) So you have to either be willing to pay for Pandora One or put up with the interruptions. In addition to ad interruptions, Pandora also times out on you. If you've been streaming music for an hour or two without clicking anything, Pandora will stop playing and ask if you're still listening. If you are, you can just hit yes and keep listening. But you might get tired of the pauses. Next limitation: the limit on the number of skips. For one reason or another, we all want to skip a few songs when streaming music. But with Pandora, you can only skip a handful of songs per hour. If you happen to be skipping a lot of songs, you'll eventually have to put up with the current song or switch to a different station. In essence, while Pandora is a leading service for discovering new music, it doesn't give you as much control as other competitors do. With services like Spotify, you can select specific songs to stream or put your favorite track on repeat. Unfortunately, Pandora doesn't let you do that. Instead, you're fed whatever songs they suggest.
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The Bottom Line

At the heart of it, Pandora is a prime tool for music discovery. From its beginnings, its staff members have strived to scrutinize all types of song and introduce users to music based on their individual tastes. It's also one of the few streaming services that offers a free version (though it's supported by ads). So despite some lack of control you'd have with Pandora, you can expect to enjoy a wide variety of stations and a ton of suggestions that are based on your preferences. You can also be confident that you're giving business to an experienced company that has helped lead the way in the online music industry we know today.
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4.2

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942 Reviews

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Amy Stillwater, MN

Re: Pandora Plus - Not worth the subscription price. You can set up as many collections as you want but they all play the same 10 songs with a couple of new ones sprinkled in every once in a great while. If you're an all-day listener, you'll wish to never hear those songs or the genre ever again. The home page is not user friendly for Pandora Plus. If you do a search, it prompts you into purchasing Premium and watching an ad. After all that, the music selection doesn't even play. It's very difficult to figure out how to tailor your music to your chosen genre. In the beginning it was very easy and more music selections were readily available. Be careful how you use the thumbs up button. Songs then tend to fly off way into left field. Last I checked Billy Ray Cyrus was not part of the Rat Pack. If this is the way streaming services are to continue and I'm to pay these subscription prices. Count me out!

5 years ago

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Julie Klein Mansfield, TX

I decided to try Pandora as it was the cheapest of the 3 music streaming apps available on my Fitbit Sense watch. It offered a 30 day free trial like the other two. Well now I know why it is the cheapest. After spending the better part of a day trying to get music to download and sync to the watch, I gave up. It kept saying it was syncing, but then it would stop. I thought maybe it was the watch until I tried Deezer...absolutely NO issues at all. So even though Deezer is twice as expensive as Pandora, it works on my Fitbit. Pandora will not get me as a customer.

3 years ago

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Michael Lyman Salt Lake City, UT

Way too much repetition, in my music service I would like to have the ability to listen to something newer and fresher than the same music over and over. Not to mention that they bought out Rdio.com, which was my favorite music streaming service. They bought out a good service just to make it so people can use their service that is not nearly as good.

7 years ago

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The Bean Spiller Provo, UT

Usually when one uses a music streaming service, they want to listen to specific songs. This company does the complete opposite. They give you a bunch of songs EXCEPT for the one you want to listen to. Maybe this would be good for a store that wants to have a certain genre of music to be playing but at that point find a radio station or a music channel. At least Pandora is free, cause I don't know who would pay money for this

3 years ago

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RodrigoRamirez Austin, TX

We use this at work from time to time and unless this is being monitored, the playlist however the algorithm will start to repeat songs. I believe this is even with Pandora Pro our business uses. I believe this is what gives spotify the edge as there is more user control and fewer instances of repetition when utilizing the service. The annoyance this has brought upon me during workdays leaves me no choice other than 1 star.

5 years ago

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Moirraine Campbell

Pandora is not only bad, it's abusive. Invited to their 'blog' they quickly blocked many of us when we started telling them the glitches and errors. Improve? They don't want to, they hate their users.

6 years ago

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Christyan Bennett Metairie, LA

Pandora Music isn’t a great platform for music. When I used Pandora there were so many unnecessary ads which made it so hard to enjoy. Also you can’t listen to a specific song and you must select a “radio station” which plays songs similar to what you searched but not the song you searched.

5 years ago

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Brenda Mertes Houston, TX

Pandora is a headache. It tries to guess my music taste and fails so often. I can make a playlist for rock music, for example, and somehow rap ends up on there. I don't prefer it. The notifications that keep popping up are also irritating.

5 years ago

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Drfixitaz

VERY disappointed. Too many "remastered" screwed up songs. Why do they mess with good music? Does someone with a computer and mixer just ruin songs for fun of it?

1 year ago

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A E B Frederick, MD

Pandora has bad music. I can’t ever choose what I would like to listen to, plus they have too many ads. Their music station selections are not appealing to my ears.

4 years ago

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Hally Bellary

Pandora is the worst music app I've ever used. It doesn't have good enough options and doesn't allow for music lovers to chose their music and find new stuff.

5 years ago

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Joey shimko Folsom, LA

Pandora sucks you have very little skips and it gave muice I did not pick their are a lot of ads I dont think it is good.

4 years ago

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Austin Combs Tampa, FL

Service has gone down throughout the years. Much better alternatives out there for the price.

4 years ago

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Sydney Boren American Fork, UT

It plays the same songs over and over. It gets really annoying after awhile. I prefer other services.

5 years ago

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Scotlynn Blair Phoenix, AZ

Pandora is not my cup of tea, I hate the limited skipping options. I think the music it brings up is weird sometimes

5 years ago

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Brayden Babbitt Provo, UT

Most repetitive music streaming service on the world wide web. I honestly hate Pandora.

5 years ago

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Abby Driggs Provo, UT

Way too many adds for me to even enjoy the music. I would choose Spotify over Pandora.

6 years ago