YSG Solar Reviews

YSG Solar is less than a reliable company. In 2019 I contracted them to install solar panels. Anthony the representative was a really good liar. Not until 2020 the panels they claim installed in '19 were finally installed late in the evening by Chinese people. They did such a horrible job and destroyed my roof. After countless request for inspection and sent images and incomplete inspections. About 8 attempts the inspection for electrical was completed mid 2020 after one year making payment for the panels. This company is cold and has not client value. YSG only cares about the $$$ and I hope each employee enjoy the holiday and fake and fruitless as they all are. I can only wish but that would make me as a horrible person as they are. All I can do is to continue to warn those seeking Solar to select a company with MORALS and VALUE. Please read this warning and avoid them at all costs.

My solar system stopped working and now I can't get in contact with them. (Called for months and emailed them)Use another solar company if you don't want future headaches. I had issues with YSG for years, especially with the passing of permits and things related to the DOB. (Took a whole year and prob would not have been done if i did not get involved with numerous contacts to the DOB) My consumption meter stopped working a year ago and they refused to fix it, they offered to send me a check to have someone else fix it but it's been a year and still no check with multiple follow ups. Now my solar panels are no longer working and I am stuck with no support. I'm a person that never likes to leave a bad review, because i don't believe in reputation shaming. But YSG definetly deserves the 1 star. Stay away from YSG. Wish I never did business with them. NO INTEGRITY WHATSOEVER.

WARNING DO NOT DO BUSINESS WITH THIS SCAM COMPANY!!! LOOK AT MY SCREENSHOTS!!! You're going to get stuck paying for a system that doesn't work I can promise you that! My solar system has been in need of repair since March 2022 (now August 30th 2022). Pigeons even made a home under the solar equipment installed on the roof because the technicians improperly installed the critter guards. I have a long email of back and forth to prove my claim and of course the long history report of my actual solar system. YSG Solar IS A SCAM! Look at all these fake accounts giving high praise to what is really a SCAM company. 99% of the reviewers here have less than 3 total reviews. Here's a few examples of the many outrageous excuses to not come out and repair my warranted system (screenshots attached): *MAY 31, 2022* FROM: Chelsea W-Operations Manager Hi Ashek, Our crew lead just came back after losing a baby and we are working on scheduling all of our service visits now, I will send you a date asap for when they can come troubleshoot. Thanks for following up, we can hopefully get someone there in the next 10ish days. *JULY 21, 2022* FROM: Chelsea W-Operations Manager "I'm really sorry to hear about the pigeons. I wasn't aware that the critter guards were left off, I will make sure the crew clears the pigeon homes out and replaces the critter guards when they come to reset the rapid shutdown. Our crew lives together in a big dorm and all have Covid for the second time this year. As soon as they come back, your home will be the first that I send them to. Thank you for being understanding, I realize this can be very frustrating. I look forward to wrapping this up for you."

My name is Salvatore Coretto, and in 2019 I decided to go with YSG Solar for my panel services. Mostly the initial introduction and offering of equipment was simple. I agree with their services. The next few was the downfall. The equipment sold never arrived. I received a type of panel less productive than the one agreed and then service stalled. Calling the company began to be a nightmare. Email correspondences seem like endless, never a response. Finally, figured out the company only operates on their own schedule and you never have an opportunity to speak with a live agent. The chat support is very condescending and negative. Long story short - they are tell to sell and not meet any requirements. So, throughout the process I complained that the system wasn't properly installed. The mapping of the panels and communication with the inverters are still faulty as they were from the first day of installation. They don't come out to inspect the job after completion after they hired a contractor to install the panels late in the evening causing my neighbors to complain about all the noise. Now, Enphase has to manually each day reboot my panels and to configure the miscommunication. I recently received a leak about 2 1/2 months ago and still trying to figure out what's my option because YSG doens't return calls or have adequate staff qualified to handle and assist with the claim. YSG did sent two of their own highly recommended contractors to assess the damage and each have told that the roof and the installation wasn't done according to code. The proper installation was ignored and that the roof is damaged due to the installation. So, bottom line... they destroyed my roof, ignored my request for 2 1/2 years + and should not be a company qualified to install panels in the NY or the US. Oh lastly, from the words of Chelsea W "YSG has already received your money, so we don't care." It's your problem now. This comes from the Operations Manager of YSG.

YSG is not a professional company from making false promises on schedule to the owner, David M not being accountable. I was told the system would be completed In 2 months at most. That was in November 2019, “everything will be installed in 1 or 2 days” I am into my 3rd visit and still Not fully installed. I am dealing with an incomplete installation and a YSG team that’s not accountable for what they do. I was told on 12/24 the rest of my connection will be 3 or 4 weeks. David asked me to approve the loan on 1/2/2020 and everything will be completed in 3-4 weeks. All it was so they could get paid, since he has avoided contact with me. I asked for call backs. Do not approve any loan from Service Finance Company, LLC until you are fully operational. Stay away from YSG, I have had an issue every step of the way, not one item or schedule has been kept. I will update my progress until my system is connected updated - 2/6/2020 As of 2/28 I have not received any schedule of my interconnection, e-mails and schedule request have gone un answered for weeks. I keep on getting the run around, I get the talking to Nora or David but no answers from Ken D who was my sales person. My loan payment has started in February and now I am paying for a system that’s not operational plus my electrical bill. Two bills and not end to it. I have contacted Service Finance Company, LLC and waiting on their reply. I will update my progress as I hear back from Service Finance Company, LLC or when David Magid decides to complete my project or call me back as requested. Updated 2/28 As of 4/22 YSG is refusing to provided incentives added to the agreement. Do not trust the Docusign process. Do not approve the loan or sign anything from Service Finance company until you have a fully sign agreement. Add a retainer on the agreement until the work and connection service if fully completed, which means your are generating power. As of 10/19/20 - My permit have not been closed, I left a message with Raymond, their project manager and no call back. The incentives promised have not been delivered as of this update. Do not take a loan from any of their finance company GreenSKY (dropped them) or Service Finance company, they are all in bed together. As of 11/2 YSG has not closed my permits or provided a timeframe for closing them

I'd like to answer to YSG Solar's comment back to my review When I was sold my 17,000 dollar system, I was told " YSG monitors your panels 24/7, we will be on your roof before you even know you have a problem!!!!!" If I was told the customer had to do this work I would NEVER have taken on this responsibility! They word it now that the customer can have the "joy" of looking at their home online and see the production. But they DO NOT let you know the CUSTOMER is actually in charge of looking out for the problems and having to call it into YSG . Ask them to put it into the contract that THEY are responsible for the monitoring of your system, THEY WILL NOT DO IT! Shame on me for not "catching" that in my contract. As far as I'm using more electric since they installed almost five years ago and after they just fix the problem. I finally got a 20.00 bill from my electric company! YSG's answer to my review is just another way of fabricating the truth! GO TO A COMPANY WHO IS RESPONSIBLE IN WRITING FOR MONITORY YOUR SYSTEM. I am helping you understand the hidden, most important part of owning solar! In YSG comments to reach out to them..... I was sent to their answering service automatically for weeks until I figured it out. They do not call you back when you try to hold them accountable with your issues.

Don't Trust Them! They make promises they don't keep. I was going to wait and replace my roof first but was assured by YSG Solar that temporarily disconnecting and reconnecting the solar panels was common and wouldn't cost much more than $400. Considering this option, I double (and triple) checked this price with Steve, the salesman, who I worked with. He confirmed that "this was a service benefit that [YSG Solar] provided to their clients". So, I converted to solar... and was satisfied. One-and-half years later, I had the funds to change the roof and contacted YSG Solar to schedule the temporary solar panel disconnection. Finally, I received a call after a week's worth of failed attempts at trying to reach someone capable of assisting me. On the phone was the same salesman, Steve, who sold me the system, with a quote of $3,400 - plus materials. I reminded him that on at least 3 different occasions, he assured me that "the temporary disconnect would not be much more than $400". However, this time, he denied quoting this price AND insulted me by implying that $400 was just silly and unreasonable, despite his confirmations prior to installation. It is unfortunate that a company would be so dishonest. This situation leads me to believe that YSG Solar just wants to sell their product without regard to integrity or their customers' well-being. Just like the stereotypical used-car salesman, they do not stand by their word. Instead of solar saving me money, which was the entire reason for this purchase, it is going to cost me (at least) another $3,500 - all because of YSG Solar's lies and deception. I am completely disgusted. If you're in the market for solar, I suggest you find another company and DO NOT USE YSG Solar! *********************************** 5/29/2018 Update ------------------------ Last Steve contacted me with a new quote of $1,800 which is still 4-1/2 times the originally promised price of $400. I am still hopeful that YSG will keep their word. Otherwise, I will do my best to make sure that anyone considering solar, finds out about YSG Solar's deceptive business practices. *********************************** PS: If you see this on Yelp, take note of all YSG Solar's hidden negative reviews. I posted this review there too & hope Yelp doesn't hide it as they did before (bc I followed Yelp's guidelines and I can confirm that I did a solar conversion with YSG in Dec. 2016). Feel free to contact me if you have any questions. -RT

If there is a negative stars - YSG SOLAR perfectly deserves so. They have taken thousands of dollars from me and it's been 4 years - still have not fulfilled their end of the promise and have not delivered a working -complete product