True Renewable Energy Reviews

This company is terrible, extremely over priced and good luck if you ever need customer service. Sure someone answers the phone who says they will call you back but they never will. Also they use CaliforniaFirst Financing a non transparent fee heavy non bank financing company. You are not allowed to pay down your debt monthly so they can accrue interest and admin fees. It has been the most frustrating financing I have ever experienced. Usually when you finance the company actually wants to give you a way to pay them back. They call their financing a "bond". I called to get my pay off amount and was told it would be sent via email in 5-7 days. I told them I was considering a class action law suit due to their shady practices and I received it within an hour. The pay off amount included a $2,221 issuance fee? What the heck? I called the supervisor for customer care and of course she only works until 12:30pm and would be back the next day. I called before noon, left a voice mail and never heard back. Just save yourself the headache, the feeling of totally being taken and poor customer care and go with another company. Our system is suppose to have a fancy app that shows you the panel energy production...if it's working and when it's not and you call no one will call you back. Zero stars if it was an option.

I hired true renewable energy on november 18, 2017. There sales people are good at lieing! Ryan and Chip sold us a product and we signed on. What a BIG mistake. The company has not completed the work. It is now 3 months later, and the company has been sloppy, careless, and completely unethical. They have literally put holes in the walls of my house, by moving solar boxes from place to place and have not repaired them. They refuse to call us back. We have left messages, written emails, and today I got a call from the owner saying that his company is not responsible for any of this. We were charged for installation of 5 skylights, and this was never done. The company, the people that work for them, and most of all the owner does not care. They will take your money and run! BEWARE. DO NOT HIRE THIS COMPANY