Trinity Solar: Read 342 User Reviews From Real Homeowners

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D Uniondale, NY

Even though there is a "solicitors do no knock" sign on the door, Peter d knocked anyway. When I pointed to the sign he said it didn't apply to him because NYS wants more homes with renewable energy. What a line if b/s.

5 years ago

Reply from Trinity Solar

We apologize that you were disturbed, thank you for bringing this to our attention.

Apr. 19th, 2019

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alice reber

i am a trinity solar customer and am very disappointed with it not only are my electric bills are high plus i am paying rent for the solar panels i am thinking about getting rid of them cause i just cant afford it

5 years ago

Reply from Trinity Solar

Hi Alice, I'm sorry you're not seeing the savings you anticipated. A Resolution Specialist will be reaching out to verify your system is functioning properly and to review your electric bills. We will work with you to understand what's going on.

Feb. 1st, 2019

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Darlene Hammond Howell Township, NJ

Overall, the people are friendly and professional, however the process of getting the system up and running took too long.

6 years ago

Reply from Trinity Solar

Hi Darlene, I'm glad you were satisfied with your solar experience overall, but I understand that waiting on the required township and utility approvals put a damper on it for you. But now you've got years of solar savings ahead of you! So congratulations, your patience will pay off!

Nov. 5th, 2018

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Catherine Riches Red Lion, PA

Crew arrived on time, were very polite and before they left, cleaned up any debris.

6 years ago

Reply from Trinity Solar

Thank you for your feedback Catherine. We hope everything is going well. If you need anything, please contact us at Customer.Service@Trinity-Solar.com

May. 19th, 2022

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Joanne Steinbach Milford, CT

Bob was very good explaining Solar system to us. Installers were neat and professional

6 years ago

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John Daddio Middletown, CT

Doug was very nice and had a great experience The installation went well and in a timely manner

6 years ago

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Linda schlucht Toms River, NJ

Professional, couteous, clean and very respectful of the fact that i was working from home.

6 years ago

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Geffrard Desepeines Centereach, NY

My electrical bill is almost double I am paying $ 122.49 to them for solar and PSEG $107.00 a total of $ 229.49 a month the before I pay PSEG about $130.00 a month. I am experincing the opposite of the saving promised

6 years ago

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Will Hubbard Wyandanch, NY

From the very start, after speaking with Ryan J the energy consultant everything went very smooth.

7 years ago

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Gloria Willingboro, NJ

I'm truly disappointed in the service so far. We have 49 paNelson and only 33 are working, I have made numerous calls to Trinity but to no prevail I have not received any help. I plan to file a complaint with BBB. Ew

8 years ago

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Nathan Otterson Woburn, MA

nate was a great rep. we are really happy with our new solar system.

6 years ago

Reply from Trinity Solar

Glad to hear it and thank you for letting us know!

Nov. 5th, 2018

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Edwin K AKYEA Randolph, MA

Great experience with installation of solar panels on my roof.

6 years ago

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Jacelyn Springfield, MA

Ray R was very informative and helpful step by step recommend him highly

6 years ago

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Peter Potamianos Manchester, CT

I find Trinity Solar a very able company. These people know their business.

6 years ago

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Ann-Marie Medeiros Somerset, MA

BAIT AND SWITCH! Sales person will sell you a bunch of lies!!! Do not agree to anything until you have recieved a complete contract and have reviewed it in it's entirety!!!

6 years ago Edited September 14, 2021

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Erica Osmond Cassville, NJ

Extremely professional installers. They work efficiently and neat.

6 years ago

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Frank cioci Absecon, NJ

Excellent service and communication skills. Installation was done two days.

8 years ago

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Sarah

If you'd like to wait over three hours to get the tech out to your house be my guest. No phone call no nothing. How can you run a business with no customer service?

8 years ago

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Lantie Castello Jamaica, NY

Excellent. Associates and or Trinity acted in professional manner

4 years ago

Reply from Trinity Solar

Thank you Lantie.

Feb. 21st, 2020

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Aileen Kitsock Wareham, MA

Great service, beautiful installation and quick clean work!

5 years ago

Reply from Trinity Solar

Thank you Aileen! Congratulations on going solar and please remember to take advantage of our referral rewards program!

Oct. 23rd, 2019

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ROBERT MCKEAN Ayer, MA

SCAMMERS THEY DONT TELL YOU THE REAL DEAL IT CHEAPER TO STAY WITH YOUR CURRENT POWER SOURCE DONT SIGN UP , YOU'LL REGRET IT LIKE I DO

5 years ago

Reply from Trinity Solar

Hi Robert, I'm sorry you feel that way. Client Resources will be reaching out to you to discuss your concerns, confirm that your system is operating properly and review your electric bills. Thank you.

Apr. 26th, 2019

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Maria Ferreras Hartford, CT

Professional and friendly on time and good work

5 years ago

Reply from Trinity Solar

Hi Maria, Thank you so much for your positive comments and for taking the time to post this review. Feedback from our customers allows Trinity Solar to continually improve. We are so glad you are satisfied with the solar installation and are excited for you to begin enjoying the benefits of green energy.

Feb. 15th, 2019

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Mae Wethersfield, CT

Reliable. They take care of their clients.

5 years ago

Reply from Trinity Solar

Very glad you feel that way, Mae. It is certainly our highest priorty. Thank you!

Feb. 1st, 2019

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Anthony phillip Woodbine, NJ

Your workers did a professional job on the installation

5 years ago

Reply from Trinity Solar

Very glad you're pleased with the installation. Thank you for sharing your experience.

Jan. 15th, 2019

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Gisele Balzer Ledyard Center, CT

How come you don't post your phone number so we can call have not used your product so I just gave a one star, but I really don't know

6 years ago

Reply from Trinity Solar

Hi Gisele, thank you for pointing that out! It isn't a standard option when you register with Best Company, but upon your request, we are working to have our phone number added to our information. You can call us at 877-SUN-SAVES. I hope you will consider contacting us! We'd love the opportunity to make that 1 star a 5 star!

Sep. 13th, 2018

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Mark Harrisburg, PA

Representative was supposed to come on Thursday at 6 o’clock and the person never showed up or called. Thanks for wasting my time.

6 years ago

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Patricia Spooner Head of Westport, MA

On time, very professional. Let me know what to expect.

6 years ago

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Gary Brown Waterbury, CT

Doug is fantastic. Knowledgable and a pleasure to work with

6 years ago

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Ed Rice Winsted, CT

The sales person and installation crew did a terrific job.

6 years ago Edited September 14, 2021

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Nance Pawcatuck, CT

My experience has been terrible! My panels were installed November 7th 2017 and now it is April still waiting to be hooked up! Unexceptable!

6 years ago

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Kevin Mac Old Bridge, NJ

Very good company everything was aa promosied

6 years ago

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Maryann Mulholland Rehoboth, MA

New employee Connor M wrote a nasty comment on my fb post and I don't even know him. What kind of employees does this company hire?

7 years ago

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Donna Piro-Andon Boston, MA

Very unhappy with my experience with Trinity ,it took 1 year to install,Yes 1 year.Customer service terrible.Would not refer them at all.

7 years ago

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Sandra abo East Hartford, CT

It had been 3 months and we are still waiting for the solar to be turned on. Missed the months of sunshine!

8 years ago

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Megan Hightstown, NJ

We decided not to go solar at this time and when we cancelled we were harassed and it took MONTHS to get our deposit back!

9 years ago

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Jones Waterbury, CT

trinity solar has been very responsive after a slight issue. will update review

5 years ago

Reply from Trinity Solar

Thank you for reaching out Mrs. Jones and for allowing us to make this right. We're confident that we've addressed your concerns by accomodating your appointment sooner than expected. Please don't hesitate to call us if you need anything.

Nov. 12th, 2019

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Barbara

Things went very smoothly from start to finish.

6 years ago

Reply from Trinity Solar

Glad to hear it! Thanks for sharing!

Oct. 18th, 2018

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Megan Buzzards Bay, MA

They do use subcontractors. Its not always an in house crew (MA). Very poor management & customer service.

6 years ago

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Joe Blow Morganville, NJ

Refused to refund my "refundable" deposit when I decided to go with a different company.

8 years ago

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Theresa Prescott Charlestown, RI

Trinity Solar has ruined my roof and has not returned any of my calls.

1 year ago

Reply from Trinity Solar

Hi Theresa, thank you for bringing this to our attention and we're sorry for this experience. We're glad to learn you were able to connect with our Structural team to rectify this for you. We'll remain available for all of your future needs!

Dec. 6th, 2022

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Erica Jansons Hampden, MA

Double bills, can’t reach them by phone or emai. Impossible to contact.

5 years ago

Reply from Trinity Solar

Hi Erica,
I'm concerned that you have not had success reaching us. We are available through phone, email, and Facebook with contact information for all locations listed on our website. I cannot locate you under this name in our system, so perhaps the account is under a different name. We are here to help, so please reach out again by calling 413-203-9088 ext 1506. Thank you.

Feb. 13th, 2019

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Chet Begley Woodbury, NJ

Had appointment and no one showed up or called

7 years ago

Trinity Solar Reviews