Trinity Solar Reviews
3.6
6.2
Overall Score
Diane Gale Southwick, MA
NOTE: We are well-versed in solar installation and pricing, so this review is not based on ignorance of pricing structures and incorrect expectations.
Trinity Solar is NOT transparent in their pricing and will not provide a breakdown of their pricing. Their pricing was more than 2 times the other 6 comprehensive quotes that we received. They offer a Production Guarantee, but it is clear that they insure this internally by including that hedge in their pricing to every single customer.
They did not advise us of financing options available to us that we ABSOLUTELY qualified for through the state (they did cover federal and state tax incentives, however.) They ONLY steered us to their own associated financing leg and NO OTHER whether we discussed leasing or buying the system.
Every installer quotes an estimated annual production. This is what Trinity bases their Production Guarantee on. When we discussed the leasing option, the production guaranteed was 11,000+ annual watts. When we changed to a purchase, all of a sudden the annual production for EXACTLY THE SAME SYSTEM dropped to 10,000 annual watts (more than 10% drop in guaranteed production simply because we change the method of PAYING FOR IT. NOT POSSIBLE, and the only explanation provided was, "that's just the way the pricing is". That says they build in excess profits and hedges in their pricing, and they clearly make less money on a straight up purchase than a gouging 25 year lease, so they reduce the guarantee basis.
Everything was smooth and cordial until we started delving into the analytics and questioning these details. Then the salesperson became abusive and insulting.
Steer clear of this one.
7 years ago
Rachel Murphy Feeding Hills, MA
Very helpful! Our agent Phillip G. Helped us with our many questions, met with us until we felt fully informed. Very knowledgeable every step of the way!
7 years ago
Reply from Trinity Solar
Thank you, Rachel! We hope all is well with you!
May. 19th, 2022
Pascal Bridgeport, CT
At first I thought the program was too good to be true but Jason G. made me a believer he was great from start to finish. I highly recommend Jason and Trinity!!
7 years ago
Reply from Trinity Solar
We appreciate your environmental partnership, Pascal! Hope all is well!
May. 19th, 2022
Cherrie Alexander Lynn, MA
Loved working with Trinity Solar. Every step, from sales to installation, to activation, was easy. They kept me informed and helped me understand the whole process.
7 years ago
Ellenor Orange, CT
From start to finish it was a great experience Jason G. is one of the most patient knowledgeable sales man I’ve ever met my life.
Thanks Trinity!!!!
7 years ago
Darsi Easton, CT
Jason G. and the entire staff at Trinity Solar made this entire process enjoyable and the end result is an absolute no-brainer! Why isn’t there solar on every house??
7 years ago
Christine Milford, CT
Jason G. made everything easy to understand and he is a pleasure to work with! I have already recommended for close friends who are also going solar.
7 years ago
Joseph Hudak, Jr. Whiting, NJ
Everything was fine until installation which was performed illegally with out proper construction permits. After waiting for the municipal inspection for 6 weeks I (the homeowner) inquired of the Building dept as to when we could expect inspection for approval. That's when it all went downhill. Trinity Solar still (6 weeks after install) had not picked up the construction or electrical permits or paid the required $571.00 for same. When I pressed Trinity my calls went to voicemail and were not returned and eventually the customer service contact no longer was employed at Trinity. Went through several other people and got no response. I (the homeowner) instructed the building dept of the town to put them in violation even though that would include me. None of this was any of my fault. I demanded Trinity to remove the install as it was done without proper permits. One more month of delays and no call backs from voicemails I left. Until the end of April when Trinity finally paid for and picked up the permits. The city was right on top of the inspection process and did that in 3 days time. approving both construction and electrical. Now Trinity says it's up to JCP&L to swap out the meter and we have to wait for them. The end of May (yet another four weeks-one month shot) and I (the homeowner) called JCP&L about the swap out and they informed me it was done two weeks ago and a letter of approval was sent to Trinity Solar. I had even received an emailed copy. At this time I had spoken three times to colleen M. at Trinity who tried to assure me she would helpm and get us up and running. While explaining to Colleen that JCP&L had emailed the approval two weeks ago she told me that the person addressed on the email no longer was employed at Trinity either. That person left and no one checked that computer for any emails. In 2 days and 4 phone calls Colleen M. accomplished what no one at Trinity was able to do in 4 months. A $67,000.00 system sat on my roof for 4 months accomplishing nothing for no one. It didn't benefit me, Trinity, or SunRun electric Co or the Earth for that matter. I doubt that I or any one would ever see any possible $500.00 referral credit quoted from day should we ever referr some one for solar to Trinity. Trinity does not seem to know what customer service is. They also seem to have a high rate of employee turn over. Gee isn't that ironic? A sad state of affairs when you are dealing with such high stakes and dollar figures. I hope no one ever asks where I got my solar from as I do not want to recommend Trinity at all. If you deal with Trinity ask to speak to Colleen M...she seems to know her job and how to perform it.
7 years ago
Victor Sanchez Springfield, MA
Ray R. was very courteous and concise in explaining the solar program to myself and my wife. Our system looks good and it’s already on. Thank you Trinity Solar.
7 years ago
Allysia Nanfito Wolcott, CT
Courteous installers . They cleaned up after work and were understanding about any concerns of mine. My sales associate was kind,
helpful and knowledgeable .
7 years ago
Lisa Perez Del Valle Fair Lawn, NJ
They tell you you can cancel before they issue permits . Then they get the permits so fast that you can’t cancel or you have to pay the permit fee. I was unsure about the leasing of the solar. A week later I requested info on buying instead of leasing as I still was unsure and wanted to be more informed. A few days after I requested the information I asked for an explanation of the buying/loan process. Since I was still deciding I didn’t think they went ahead and issued permits.
Then I get a call that installation is ready to be scheduled. I sent an email explaining I didn’t decide yet to please hold off on any permits & will get back to you after the weekend.
They never said at that point it’s too late it’s already issued so I wasn’t concerned.
I emailed them on a Wednesday after that weekend to say please cancel. Now they say it’s too late permits already processed you will have to pay that fee. This company rushes to get the permit so your hands are tied. They knew I was going over it with no final decision made. This is a terrible way to do business.
7 years ago
Betty Cheshire, CT
SHADY. SHADY. SHADY. A persistent and non-relenting sales man (dressed like a woman , nonetheless) kept on knocking on all the doors of our neighborhood. He made threatening remarks about a "new CT law requiring solar energy to be place by x year at x percent." He told me that he wasn't trying to sell anything. And then pitched Trinity Solar. He won't stop knocking on my door until I finally told him to never knock again. I already answered the door three times. He even inquired about my neighbors. He and this company are the harassing incarnation of spam in your inbox and telemarketers on your phone lines.
7 years ago
Emrah Altunkaya West Orange, NJ
A guy named Leighton showed up at my door. He was very polite and introduced himself. I was already interested in solar energy and had to pause my plans 2 years ago when I had to move somewhere else. Now that I was back and the roof was recently done (a healthy roof is required) this was the perfect opportunity. He took some pictures on his ipad. During the conversations he told me that he went to the High School in our town. When I asked more specific questions then he told me, he went to school somewhere else but came back for a year then went somewhere else again. At the time I didn’t suspect they were all lies, but now I realize that they are trained to look and sound sympathatic to the customers by trying to look local or share common grounds, support same team etc. anyways then he made an appointment for a 2nd visit. He came with a guy called Ray. By the way no business cards etc even after I asked for it. Now I suspect these may not their real names as well. They came with a contract and tried to make me sign it right there. When I started to read through it, they told me ‘nobody reads them anyways’. Interestingly the contract was under my wife’s name and I told them I couldn’t sign on her behalf then they told me ‘it’s just electronic signature’. I told them that it is a felony. Then they called a few numbers to have my name added as well which they did. They told me it was OK if one of us signed it. They put a 3 day cancellation period. I told them it was too short and literally changed that to 7 days on the contract-which is on his iPad. I was late to my other meeting and thus hurrying and I signed the contract thinking I had 7 days to review and cancel.NEVER MAKE DECISIONS IN A HURRY! I did this because I was hyped up about solar and if it was good I already took care of the first step and if not I could cancel it. After my other meeting, I came home and expected them to have emailed me a copy of the contract I signed on his iPad. None. I got suspicious and then searched the internet for Sunnova which is the main solar company that finances all the project and manages finances afterwards- as far as I understood. Trinity, as they claimed, does the installation as the ‘contractor’. I have seen so many negative reviews and some went through similar steps. Then I realized that these guys were con artists and they get you hooked up and then play with you. I decided to cancel. Next day on Saturday April 21st I texted Leighton to email me my copy of the contract I signed. He was telling me that the contract is not active until the financial agreement with Sunnova also clears, which I never signed (they emailed me the contract and just with the touch of the mouse and it electronically signs it for you, but I did not send it to them). That is not what the contract language says. All lies. Every promise is verbal, but every legal binding term is written. BEWARE. He reluctantly emailed me. And I realized that the contract was 3 days back-dated and remember that they put 3 days to cancel which I changed to 7 days. So, their plan was the moment I signed it, it was too late to cancel. When I confronted Leighton and then Ray over the phone, they called me to persuade me not to cancel, they claim that it was a mistake! Yeah, sure! Then as per the language of the contract they can send you bills. They can claim thousands of $$ for preparation of crappy google earth picture of your roof with solar panels and their visits etc. All to pressure you to keep the contract. Their website has no emails posted anywhere, but at least I had Leighton’s email. I sent him a cancellation notice, a page in the contract by law has the language for cancellation. Then I mailed a certified copy with return receipt, to the mailing address provided. I hope they do not appear nowhere near my property again. This is the worst kind of company I had to deal with and I am hoping that I am out of the woods with the part of that contract I signed which was a very stupid mistake on my part. DON’T REPEAT MY MISTAKE. DON’T EVEN SIGN ANYTHING.
7 years ago Edited September 14, 2021
Ricky B Howell Township, NJ
My experience from top to bottom
Was great! My sales rep was there from top to bottom! Install crew was very professional! Would recommend them to
Anyone!
7 years ago
Rick Monson, MA
The sales kid Ethan R. was polite and knowledgeable he was professional. And answered all my questions no problem. The installers are great guys as well.
7 years ago
Suzy West Babylon, NY
In reading these reviews I agree, find a different company. Their Support system is terrible! I have been trying to get my problem solved for the last 3 months via emails. They finally called me, home phone during working hours, so I did not get to speak to him directly till I called back. Of course it was a Friday so I couldn't speak to anyone till after the new year. Finally they went remotely onto my system and say it is not working efficiently. Duh! Why didn't they do that in the first place? Not happy with them at all. I will review again after they check out my panels tomorrow! STAY AWAY FROM TRINITY!!
8 years ago
Francis E. Moore Lunenburg, MA
After my experience with Trinity, I'm surprised that their rating is as high as 26th, I expected it to be lower. I only went with Trinity because I personally knew someone who worked for the company. I didn't expect any kind of a deal, but thought I would get accurate information, advice, and good customer service. At the time I made my decision, Trinity's lowest reviews were for poor customer service and lack of communication and company representatives returning customer calls. I my case repeated emails, phone calls, and text messages went unanswered, even by the employee I thought I knew. So much for friendship. But it didn't stop there. The installation of my system was sub-par at best. Beginning with the time it took to install the system. Four days over a two month period with a fifth because the local building inspector failed the install on his first inspection which required the installation crew to return again. What was really irritating was one of my neighbors had his system installed in one day (a bigger system) and was up and running within 90 days. By the way, my installation crews only worked half a day any time they were here. As a result of all the delays my system was delayed going on-line producing power credits.
The installation itself was sloppy. Several of the panel frames were scratched and scraped from dragging them across my roof and cutting the panel rails. I also found a number of gouges in my new roof that required patching. I didn't call Trinity and complain after my many other calls went unanswered and repaired the roof myself.
My system is up and running producing power. I've yet to find any other problems with the system or installation but I expect to. Bottom line, stay any from this company. Pay attention to the on-line reviews and never, ever, rely on friendships when it comes to this kind of an investment. Twenty-sixth? They should be last.
8 years ago
Maria O Egg Harbor Township, NJ
BUYER BEWARE! From our first meeting with rep, something didn't seem right. We're experienced solar customers (from our prior home) and the sales rep was aware of this. He showed up at our home with NO INFORMATION. Only an iPad that had two photos (one of their system) and one of another company's system on a home. NO presentation, NO facts about the equipment -- NOTHING. Just wearing a pair of shorts and a golf shirt as if he just left the golf course. The rep knew I was an Eagles fan and proceeded to LIE and told us they were the company that did the solar work on Lincoln Financial Field (home of the Eagles)! Little did he realize I would challenge this, did some fact-finding of our own and were actually contacted by the company who DID the solar at the Linc -- and it wasn't Trinity!!! He also told us the solar panels were made in the USA -- which I highly doubted -- but went along with him. We scheduled a 2nd appointment and asked hime to come more prepared. The 2nd visit, he brought some VP -- who again -- had NO INFORMATION ABOUT THE EQUIPMENT OR THE CONTRACTS / SMALL PRINT. When I asked for details on the solar panels, inverter equipment -- this VP asked me if I knew the kind of wood that my electric light poles were made out of. I couldn't understand why he was asking me this. Well, it was HIS analogy how my not knowing this information didn't prevent me from getting power to my home. So basically -- I apparently DIDN'T need to know information about a $75,000 (oversized & overpriced) system they were pitching us. After much hounding about it, they did email me information on the panels (which WEREN'T made in the USA) and inverter (which had a much shorter manuf warranty than 25 years). But finding out that they LIED about doing the solar project on Lincoln Financial Field was the final straw. LIES AND NO TRANSPARENCY about their equipment and the small print. NO THANK YOU!
8 years ago Edited September 14, 2021
Chris Smith Chicago, IL
Trinity is the ultimate bait and switch company... everything about them is a half truth. They even use a program named Podium that they send clients to conduct a review... the catch is that it only publishes positive reviews... I kid you not. I worked for them and did quite well for a while but the turnaround was ridiculous... every person that left was cheated out of commissions. If you look into the reviews you will see things like "lack of transparency" and that is an understatement. Trinity is all smoke and mirrors. Refusing to send out contracts is part of their MO because they tell you that if someone gets a lawyer to look at the contract the odds are they are not going to go solar. Trinity has turned into a total bottom feeder with kids canvassing neighborhoods and knocking on doors. Don't plan on them being around when your system needs service.... read your contract. There are much better solar companies out there.
8 years ago
NinaC Newton Highlands, MA
I signed up with Trinity Solar to install my solar panels in summer 2015 and finally the panels were installed but not inspected till March -April 2016, although my contract promise a completion date of Oct 15, 2015. The saleman who sold me the system left the company and I finally found out many promises he made were not delivered. For example, after the system finally be inspected and is producing electricity, the company did not set up an automatic monitoring service for our system which is different from the term of the contract. In fact, many homeowner will not look into the language carefully and knowing if their system will be monitored by the company which is standard service every solar installer offers with the installation. Initially Trinity try to use excuses to exclude my system from this automatic monitoring service after many weeks fighting plus withhold the final payment for the installation, they finally agreed to include the system as part of the service. I was then told this in fact is a standard practice for all cash payers. They apologized for the mixup. A year later, March 2017, I was told by my SREC company that Trinity did not connect the remote monitoring system directly to the production meter. As a result, the SREC company could not get the solar protection number from the SolarEdge automatic reporting system. Instead, me, the homeowner will need to report the production each month manually, took a picture of the meter production then email to the SREC company which is not what I signed up for and I believe no consumer is expecting they will have to report it manually each month. What I signed up for is an automatic monitoring system and automatically report the problem or the production number without human intervention. I contacted one of the manager at Trinity in March and was assume the problem resolved. as I never heard back after received a letter informing me that he "will jump right on it".
Today I was contacted by Trinity Monitoring department and told me my solar system communication was down and I checked on my phone APP and found my system has been down 2-3 weeks ago. Trinity solar just found the problem. The monitoring service they provide supposed to be on daily basis. Trinity did not discover the problem till 3 weeks later which is not acceptable per the industry standard.
I then ask about my production reporting system issue I contacted they 4 month ago, and I was told in order to change the connection from the monitoring system from the inverter to from the production meter, there is a $1200 additional charge which is absurd.
When Trinity Solar set up the production meter, they should have installed the remote monitoring system directly to the meter. But due to this company is NJ based and unfamiliar with Massachusetts state solar production requirement & regulation, they failed to follow the MA state regulation and installed the monitoring system connected with the inverter. Now Trinity want me to pick up their cost of modification to system to meet Massachuseet requirement. Trinity''s deceiving practice must be stop.
8 years ago
Longman Plainsboro, NJ
I have NEVER been as disappointed with ANY COMPANY as Trinity. I'm of Faith, and they even used "Trinity" as a selling marketing ploy. shame, shame. Panels took forever to get installed.
I started mine 5 months before my neighbor SunRun had them up & running in no time. I was going to let 'all' my friends and co workers know' the benefits. However; I was "Undersized", so I was told by them I'd need to install another 'whole unit, and Yes under Contract!...Ridiculous!. I'm paying ~$65.00/month rental, 25year contract...and stuck in it until 10 years, minimum, then I can BUY OUT!!...Ridiculous!...I wanted to pay off, but cant even do that. Biggest HUSTLE I've ever been scammed into, but We live & learn, I should have looked at ALL OPTIONS of other companies, No 2 are the same....it's just that this is clearly the Worst!
8 years ago
Craig Hinckley Brookfield, CT
I'll save you a lot of headache by just saying find another company. Trinity Solar may have been a good company a couple of years ago but from what I've learned they are in major financial trouble. They pulled the old bait and switch and when their "financial partner" went out of business last year (OneRoof Energy) they continued to install systems that One Roof had financed.... after the system was installed then Trinity contacted the clients and attempted to switch them over to another financial partner with much less favorable terms. Most people just signed without understanding the differences but it will haunt them down the road...
I'm a former employee and client. My system was installed by Trinity and financed by OneRoof Energy but was completed before the "financial meltdown "... it works fine. Trinity works hard to get positive reviews and there are some happy customers. There are an alarming number of extremely angry clients and former employees.
8 years ago
Maria Chesney Toms River, NJ
Thank you everyone who has given your honest opinion and shared your experiences. My husband and I had a gentleman come by our house on Saturday afternoon at 2pm for our initial appointment. He was on time and very friendly, but when it came down to talking numbers and initiating service he became EXTREMELY high pressure. He had two laptops going, was talking 90 miles an hours and flippng documents back and forth between us and pressuring us to sign up. I told him we were just looking into it today and we would review the documents and set up a follow up appointment. Well, he started saying how very difficult it would be for him to get back out to us and if we would just sign up to get things started because it would take him 30 days to get the financing paperwork through and pull the permits. I told him, AGAIN, that we were only looking into it at this time. I wanted to look over all of the documents that he emailed me. He didn't even have actual papers with him to read, just emails of documents!! He kept saying if you just sign this and get things started, it's no problem if you change your mind because you have 30 days to cancel. All lies!! Contract law in New Jersey has a 3-business days rescission provision and I happen to know that it applies to ALL contracts. He insisted, no you have 30 days to cancel. I also told him he was way too high pressure for me. We're NOT signing anything today. You can come back another day after we look things over. Again, he pressured that it would be very difficult for him to come back out to us. That's when I really lost it! I told him if he really wanted the sale, he would find a way to get back to us.......especially since he started his appointment with us by letting us know he only lives 20 minutes away from our house!!! Everyone please heed these warnings on this website. Guess what? I was right - all the paperwork says "3-business days" rescission period all in Capital Letters! He called me again this morning and I told him that's what the paperwork says and he said, 'No, it's 30 days.' I said, 'You don't even know what your paperwork says.' He said, "Yes I do." So I said, "Well, then if you do I guess you were purposely trying to deceive us!' He hung up on me. BEWARE! I am now looking into NJ Home Services - they are right here in NJ and their parent company is NJNG - so you don't have to worry about them skipping out.
By the way - Trinity used to do business in Utah. They no longer have an office there. I wonder what all of those customers in Utah are doing for service now.......
8 years ago
Tricia R. Oakdale, CT
Our original salesperson was great. But after the roof survey the company called and said our roof needed support but they'd do it at installation with no charge, no problem. Then we needed trees cut down, since there was too much shade. We did, but didn't hear back after many e-mails. Our salesman had left but no-one took his account! I called and called but got no response until I left a message to return my deposit. Then I was called by someone who didn't know what he was talking about. I still cancelled but had to sign an agreement not to go with anyone else! I still had another company give a roof survey and THEY said, unfortunately, our roof here in NE wouldn't be strong enough, with snow and panels, and since we have cathedral ceilings, we have very little attic space to reinforce. We'd need to remove the roof to do so! So we had to cancel our plans and now we have no more trees since we cut them down for Trinity!!! If we'd gone ahead with them, we might have had a cave in after a typical New England snowstorm!!!!
8 years ago
alllison robitaile Huntington, NY
it took about 4/5 months before i was up and running. had to have them back or on phone for some reason or another. its been over a year and I'm still speaking with the company. apparently the rep. that came to my home had left a LOT of information out that is very pertinent to a buyer. i had enough issues that this rep. stated that he would make my $250.00 down deposit into 1,250.00, which never happened. A month later i was informed that he was no longer with the company... one year later i get a call from a collection company that I'm in collections for many thousands of dollars, but in the mean time i am paying my loan to a company that had gotten in touch with me through trinity solar (i believe). Apparently sunedison went bank rupt, but is still trying to collect money from me. we are in investigation now. as of this date my solar is not producing; I'm not quite sure if it was turned off a week ago while having maintenance and wasn't put back on. to sum up, i feel i have had nothing but head aches since I've purchased this solar and do hope it comes to a happy ending and not a lawsuit.
9 years ago
James Bigaj
I had my solar system installed in 2012.
Now I had to replaced my roof from hail damage.
Trinity removed and reinstalled my solar panels with no problems. Exelent job.
9 years ago
Jack Mudge Trenton, NJ
Extreme lack of communication. Solar under a lease program is a gamble and it is not well spelled out. Normal bill before solar and what electric company tells us would be current bill 5 years in $300 per month. We pay $600. a month. Thanks for nothing. Of course if electric rates went up we might have seen some equal savings but since energy is cheap because of frocking and other drivers of energy cost we will only pay higher costs. Oh an the more we produce (a good thing)-the more we pay!!!!! If we sell the house its a night mere along with long term roof repairs. We lost our home owners insurance because we had to many panels. The only winner here is these two companies. The consumer is out to dry.. Due to a divorce the contract went missing. Neither Trinity or kilowatt energy have answered our request for a copy. Rather disappointing.
9 years ago
Chiara Bambara Columbia, CT
Signed contract in April, installed mid-June, told system would be turned on in July and saints in bill in August - it's the end of August and I am still waiting for the sales rep, Andy ***, to let me know what is going on. I called customer service today and was told that Trinity Solar lost the support of one of its financial partners and is looking for new partners. No ETA given. i was told that this was out of Trinity's control. When I replied that Trinity made the choice to partner up with this particular company and I was told that I chose to go for the financial incentives offered by Trinity - in other words, it is my problem and poor judgment. I could not believe my ears.,,the way this company handled (or did NOT) handle this problem is what worries me most.
9 years ago
Neal wilson West Chester, PA
Very poor service haven't heard a word from sales rep in 2 months at least installed very fast in May but he doesn't respond to any calls or texts just hope I never need a roof can't imagine how long it would take for them to come out and remove and store and if right now I just need some answers and they don't get in touch with me I really am concerned about that !
9 years ago
Karyn Norris Ashland, MA
These people are scammers. They act out the CLASSIC bait and switch. No was quoted 14.5 cents per kilowat. No installation costs, no monthly leasing fee and rate was good for 20 years. The first installation date was canceled because Trinity didn't pull permits. The next installation date was canceled because they hadn't completed financing paperwork (which is a lie - because Inhad to get approved to lease the panels before a contract was drawn up). I told them cancel everything. Suddenly I get a call apologizing for the screw up - but they have WONDERFUL news. The NEW contact I would sign would get me $500 back and a rate of 13 cents per KW - and a lower monthly lease fee. I told him my contract HAD no lease fee. He assured me it did. I sent him my contract and said "point out where I agreed to a $126 monthly lease fee. He wrote back and admitted I hadn't - but promised me if Inwould just sign he NEW contract with the $123 monthly fee I would absolutely save money. My last electric bill was $123 - so a $123 lease fee plus 13 cents per KW would almost DOUBLE my bill. They continued to pressure me - but I canceled everything. Then I read online reviews (should have done this first). A LOT of reviews where the refuses to honor original contract.
9 years ago
David Troust Silver Spring, MD
I had a great first site visit with the relatively young rep, and was very motivated to move forward, both from the environmental benefits and the long term cost savings. The rep that visited seemed very knowledgeable, and the rate reduction looked great. Instead of receiving a proposal or report, Trinity skipped a few steps and just sent us a service agreement, which listed very different rates and regular annual rate increases. I texted the rep and he said that he had been sick and then forced to attend Trinity trainings, which is why he didn't review the agreement before it was sent to me. Since he was taking no ownership for the customer service failure, and misleading agreement, I called the MD office and spoke to a random staffer and explained the situation. She assured me that a supervisor would be calling me that day to apologize and amend the agreement to match the quoted rates. I received no call from anyone, after sending two more emails and calling 3 more times. I really wanted to make it work with Trinity, but their absolute failure to even call me about the issue tells me that they fully intended to slip the misleading rate info into the agreement and defraud us. I've since texted the rep a few times to tell them that scathing reviews were in the planning, but I've never received any response. I'm now in discussion with SolarCity and will see how it goes, but I'm reading all the fine print. These guys are scammers, or at least have hideous customer service. Do not trust them!!
9 years ago
DV Clifton, NJ
Horrible company. I had another company here yesterday for a consultation and it was so informative and through. Trinity was supposed to send a rep at 4pm and I received a call 30 minutes before asking for information about my home and roof and trying to find my roof on the satellite and all these questions. I asked if he was coming or not and he said he wanted to figure out eligibility first. After 5 mins I ended the call and hung up because all he did was ask questions and waste my time. At in home consultation is supposed to be IN HOME. I made an effort to get home for this appointment and am downright pissed now.
9 years ago
Charles Loveland Woodbury, NJ
Trinity just gives you a runaround 4 months gone by still not working they don't get back to you i emailed management never got back to me the house next to me they were installed 3 weeks after me they changed the meter i called electric co they don't have paperwork to change the meter called the office in wall nj they said they were going to send paper to sign in 2 minutes did not get anything not even a phone call they told 3 weeks ago that the meter would be charged between 5 to 10 days that never happened i don't renamed this co. Thay can take them off my roof and put my house back the way it was i will be contacting some one to make a complaint this is bull shit do not trust them they get their money when job is done consumer get the shafted you just get the runabout.
10 years ago
Bill Bill Fall River, MA
You might notice a lot of one star reviews. There is a reason the company is disorganized.They have the worst customer service ever!The problem with Trinity is the customer service (disservice) people. My System was installed in late July but was not running til late October because of Trinty Mess up after mess up. They failed to return calls, damaged my property, reported the wrong meter to the electric company. They promised to do something because of the wrong things they did and failed to fulfill there promise. I filled a complaint with the BBB after all these delays and lost paperwork all of sudden showed up. Do yourself a favor and choose a different company, that is better with service, installs and responds to its customers needs.
10 years ago
victor Newark, NJ
hi solar friends as you know this has been going on since April and its almost mid September they are a really bunch of liars from sales to customer service they pass the buck to everyone else they no longer take my phone calls. I have to use other people to call them. Where I get the same answer, we waiting for the proper documents to send to my local utility company. for final inspection. Which is not happening, because their black balling me. Because of my nice reviews. Please do yourself a favor and don't get involved with this company. Because you will be sorry like me. Please refer to trinity solar face book page & look at comments under Victor. I'm not able to post ant reviews about this nightmare. Trinity solar is the bottom of the barrel.
10 years ago
CheryleGuerin Beverly, MA
Spencer, a salesperson for this company has little regard for people's time and assumes a lack of intelligence for homeowners as well. Though we were very busy when he pulled into our driveway we invited him into our home to "just take a look" at our electric bill and get a picture of our electric panel after which he promised to make an appointment for another date to actually discuss the possibility of solar. Once inside he crammed his entire sales pitch down our throats for over an hour before taking the pics. He kept insisting we would be saving as much as 85% off our electric bill. The pamphlet he offered indicated that we would be paying 12 cents per KWH to Trinity. He also claimed we were currently paying 24 cents to National Grid. He also indicated this would be on "up to" 85% of our bill. I kept trying to point out that his numbers didn't seem to add up but he insisted he'd explain it better at the next meeting so I'd understand. First, Natl Grids rates are tiered ,we do not pay 24 cents for every KWH. Even if we were paying this much for all our electric, that would only amount to a 50% savings on "up to" 85% of the bill. He said we were also paying much more than any of our non solar neighbors , as much as a Chinese Restaurant." Not correct. I emailed Spence that evening after talking with neighbors and again after talking with others in my neighborhood including those who'd recently had solar installed by Boston Solar who Spence claimed were subbed out by Trinity. That was only correct in one of three cases. He never responded to my emails. Tonight 15 minutes after he was scheduled to arrive I called his cell. He did not apologize for being late and informed me he was having a busy day bit was on his way. Fifteen to twenty minutes he said. As I was ending the call he spoke an address. I infoprmed him that was not my address after much checking he insisted our appoint was for a different day. He was standing next to me when I wrote the appointment on my calendar after much discussion, because my days are also busy. The date he claimed was not one I was even available. Then he offered to "come by later" like 9PM? When I said that wouldn't work his response was "Guess we're not the company for you". Guess so. I prefer honest well informed folks who keep their commitments.
10 years ago
Steve Murzyn Washington, DC
I was given the sales pitch, if I ever needed the roof replaced it would cost $750 to have the panels removed and replaced. he also stated that they would do a inspection of the roof before installing the panels, and if any issues with the roof they would NOT install the panels. I stated the roof is 20 yrs old. I was told its not a problem. I have had the panels up for 2 yrs now and the roof is leaking, and they want almost $6,000 to remove them. Time to call a lawyer.
3 years ago
Reply from Trinity Solar
Hi Steve, we appreciate you bringing this concern to our attention and we're sorry for this experience. We're happy to learn that our team has been in touch and came to an agreement that you're happy with. We're here for you if you ever need us in the future.
Sep. 27th, 2022
Mike MM
Bought a home in 2021 with trinity installed panels, roof began leaking. After several failed attempts by trinity to resolve leaks a final attempt left my home with the wrong color shingles (brown not grey) and live wires laying on my roof. Moldy insulation and a refusal to show any documents stating the roof was in good shape prior to install. Theyve tried to get me to buyout the contract, buy an overpriced roof, and sign confidentiality agreement. This company is the reason people dont trust or want solar panels on their homes. Ive retained a lawyer and will be going after them.
3 years ago Edited April 14, 2022
Derik Mount Union, PA
I have had my system for over a year. Our inverter went over 2 1/2 months ago and NO ONE called us. Luckily I checked after getting a larger than normal electric bill. So now not only did trinity wipe their hands clean of us, sunnova has rescheduled on us TWICE!!!! So here is to another month of an extra bill! This is a ridiculous business practice! Trinity sells the system then is done with you. Don’t buy into they will be their for you for the next 25 years. They don’t care about you. Stay far far away!!
4 years ago
Reply from Trinity Solar
Hi Derik, Thank you for this feedback. Please call me directly, I'm happy to help. 732-607-8757
Nov. 12th, 2021
Lawrence Snyder Northampton, MA
Purchased system and took a month to schedule install. Install was flawless. The team they sent was extremely efficient and professional. They get a full 5.
Salesman was available for quote and picked up my check without an issue. Became invisible when an issue of scheduling electric company
But here I sit heading towards month 2 without the system being turned on. Seems like someone dropped the ball scheduling the electric company to install meter.
Can’t rate what hasn’t been delivered.
4 years ago
Reply from Trinity Solar
We appreciate the review and hope all is well. Please check in with us at Customer.Service@Trinity-Solar.com if you need anything.
May. 18th, 2022
Lucille Kent Toms River, NJ
The gentleman whom I originally spoke with refused my call at a later date when I had a question. I was forwarded to another person who answered my call. I am not happy paying $48.75 a month just for service plus my electric bill from JCP&L. I also am in need of an amount to pay the contract in full. I would not recommend Trinity.
5 years ago
Reply from Trinity Solar
It was our pleasure to connect with you today to address your concerns. Please don't hesitate to reach out in the future at Customer.Service@Trinity-Solar.com.
Feb. 17th, 2021
Kim Flaer Wilmington, DE
Prompt service. If I ever had questions, they answered within 24 hrs or less. Always kept up to date on the status threw the whole process.
5 years ago
Reply from Trinity Solar
Thank you Kim. Glad to hear you had a great experience with Trinity Solar. Please recommend us!
Aug. 25th, 2020
Mercedes Rockville Centre, NY
I am so happy with this service of the solar system and my representative, Daygan S, is very very nice. He helped me a lot.
5 years ago
Reply from Trinity Solar
Thank you Mercedes, we're glad you had a great experience with Trinity Solar.
Mar. 18th, 2020
Frank Rizzo New York, NY
We appreciate the time Joe F took to explain and go over every detail. He was available anytime for any questions that I needed answers for .
6 years ago
Reply from Trinity Solar
Thank you Frank.
Feb. 21st, 2020
Bob Vincent Pawtucket, RI
Two reps cold called and I let them set an appointment to review options. We decided not to bother, so I replied to the email they sent, and my reply came back undeliverable. I tried calling the number in the email and got a message about an 877 number website, which had nothing to do with this company. Great job in presenting a fraudulent front which we'll have nothing to do with!
6 years ago
Reply from Trinity Solar
Hi Mr. Vincent. I'm sorry you had that experience. Would you mind giving me that email address and phone number so I can see what's going on? We've been in business for 25 years so I assure you there is no fraud presented.
Jan. 30th, 2020
Morales Wallington, NJ
Worst mistake ever. The Representative lie about everything. We were told that if we had any issues they would make repairs to the roof. I have had three leaks in less than one year. They refuse to take any responsibility for the leaks. Their repair department representative / supervisor are unprofessional and disrespectful. They hung up the phone various times. Difficult to reach any manager or real supervisor. If I could give them less of a rating I would have
6 years ago
Reply from Trinity Solar
Thank you for reaching out Ms. Morales. I’m glad that we were able to accommodate your requests and resolve your issue. Please don’t hesitate to reach out to us for anything you need moving forward.
Nov. 12th, 2019
John Lewis East Hampton, NY
Great work done with installation. Am satisfied with the service. Thank Daygan S for his part in getting this done in a timely way.
6 years ago
Reply from Trinity Solar
Hello Mr. Lewis! We are so happy to hear that you are pleased with the installation as well as Daygan! We agree that he is amazing and we are so proud to have him as a part of the Trinity Solar family. Please remember to take advantage of our referral rewards program!
Sep. 4th, 2019
Notacustomer Fort Lee, NJ
After telling sales rep we probably weren't sited or configured optimumly for solar he made an appointment with his sales trainer which lasted about 2 hours. A follow up meeting was scheduled - never showed up or called to let us know the site people had rejected our home. If communication is this poor at onset it doesn't bode well for future service. Sales ranked over customer satisfaction. We have re contacted a number of people to whom we recommended Trinity
6 years ago
Reply from Trinity Solar
Hi,
We’re so sorry to hear you are unhappy with your experience. We are known for our exceptional service and regret that we missed the mark in this instance. We’d like to learn more about your specific situation and would greatly appreciate it if you would call us at 732-780-3779 ext. 6138 and ask to speak with our Client Resources Department. Your concerns are our concerns and will be addressed. We look forward to speaking with you and working toward making things right.
We’re so sorry to hear you are unhappy with your experience. We are known for our exceptional service and regret that we missed the mark in this instance. We’d like to learn more about your specific situation and would greatly appreciate it if you would call us at 732-780-3779 ext. 6138 and ask to speak with our Client Resources Department. Your concerns are our concerns and will be addressed. We look forward to speaking with you and working toward making things right.
May. 30th, 2019
Lisa Valentino Monroeville, NJ
Was promised a cash sign on bonus. NEVER rec'd even after over a year and have been ignored when asked about it. Panels were installed and had to wait about 5 months for them to be turned on. Poor customer service and very slow. Actual install was great. Men left zero trash and were professional. Only good part. After office screwed up inspections 3 times. No apologies.
6 years ago
Reply from Trinity Solar
Hi Lisa, We’re so sorry to hear you are unhappy with your experience. We are known for our exceptional service and regret that we missed the mark in this instance. We’d like to learn more about your specific situation and be reaching out within the next 48 business hours. We look forward to speaking with you and working toward making things right. Thank you for letting us know there was a problem.
Apr. 23rd, 2019
David D Westport, CT
Horrible !
Set aside time in our busy schedule to meet salesman at our home, with the understanding that the we might have to consider cutting down trees.
Trinity informed us only after I called when salesman didn't show, that appt. had been cancelled.
Wouldn't it have been basically 'professional' of them to give us a call ?
Wouldn't touch this company with the proverbial '10 foot pole'.
6 years ago
Reply from Trinity Solar
Hi David, We’re so sorry that your salesperson did not honor the appointment, that is unacceptable. We’d like to learn more about your specific situation and would greatly appreciate it if you would call us at 732-780-3779 and ask to speak with Client resources. Your feedback will help us correct the issue with the salesperson and prevent this from happening in the future. We look forward to speaking with you and thank you for making us aware of the problem.
Apr. 16th, 2019
