Sunworks USA Reviews

Sunworks was unable to deliver the items on our contract and tried to force me to install panels that they had previously confirmed would not fit. When I wouldn’t agree to the change they tried to force on me, they placed a lien on my property and billed me for services that were not rendered. I tried to find every reasonable solution but they were unwilling to budge even though they were the ones who breached the contract. In February we signed an agreement with LG solar to have 29 LG 345w panels installed. We asked about having one more panel installed in hopes of getting more return for the investment we were making, but we were told our space was completely maxed out. On the morning of May 3rd the sunworks installers showed up and began installing the brackets for our system. I spoke to the installers just before they went to lunch and realized they had 30 smaller wattage panels with them. I tried calling our rep to discuss the sudden change to no avail. I then received an email from the LG service rep letting me know that the panels we originally purchased were unavailable with an addendum to the contract adding the 30th panel that was told wouldn't fit previously. They were planning on adding an unpermitted extension to our roofline to make room for the last panel. After much back and forth and no solution we no longer felt comfortable with Sunoworks installing our panels. We sent an email letting everyone involved from Sunworks and LG know that since they were in breach of the contract we would not be moving forward. A month later we received a bill from Sunworks for $5760.45 for "Job Costs" along with an agreement that they would come out and remove the brackets for an additional cost with no guarantee that the roof wouldn't be damaged accompanied by a lien on our property. We tried to contact both LG and Sunworks to find a solution that would work for us all, but they were unwilling to remove the lien or come to a reasonable solution.

I brought a solar system from Sunworks two years ago. It took them almost four months to install the system and they wanted to give me three less solar panels then what they sold me. In the end they did install all of the solar panels that we had agreed to but the inverter they installed is undersized and my system isn’t creating the amount of power that it is capable of. I have reached out to them about installing a different inverter but they tell me that I must first upgrade my electrical panel. My electrical panel is 200 amp which is standard in most newer houses and is able accommodate a inverter for a 12k solar system. I feel that Sunworks’s has not been honest with me and not lived up to our agreement. Don Januik