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SunPower Reviews

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8.3

Overall Score

Star Rating

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4.4

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5,313 Reviews

Review Breakdown

5 grade

74%

4 grade

11%

3 grade

3%

2 grade

2%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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James

It was difficult. Install was probably the most difficult part. Part of it was not on Sun Power but on local communities trying to get things approved. But I think part of it was not understanding the landscape when the team was going to arrive and when equipment was going to arrive and where I was going to be staged and and so forth. So there was a little bit of lack of collaboration and if I had not had some foresight that could have been a major mess, but we were able to work through that part. The installation itself, once it got going, was done probably in record time compared to other homes that I had heard from him. The guy that the main lead that installed. However, once the install was done, it took forever. Matter of fact, just recently did I actually have things working. So I guess what I'm saying in a nutshell is that last fall when we set all this up, it was determined that I would probably be getting installed sometime March, April and rolling along there and and literally it was just July before things actually got turned on.

2 years ago

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Reply from SunPower

Hi there James. We appreciate you sharing your SunPower experience and generous feedback. It's always a goal to provide our customers with the best service possible. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Randy Cheek, MFT Petaluma, CA

The Sunpower hardware works well but customer service needs a significant upgrade. I have been pleased with how my system is working keeping my household off the grid. This is important from both environmental and fiscal perspectives. Unfortunately after eighteen months the battery began malfunctioning. I wasted three weeks contacting Sunpower's tech support. My file was closed without service or notice. There was no offer of troubleshooting my system. I didn't get results until I contacted the contractor who installed the system. Then almost immediately I received service. Now with the system finally diagnosed I am waiting two weeks for a part that is currently not available. The AI driven response isn't clear in offering an explanation. Again the contractor is providing updates for me. Thank you All Bay.

3 years ago

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Reply from SunPower

Randy, , we are happy to hear you are satisfied with the product and yet, sorry to hear your expectations have not fully been met. We have been working with your dealer to resolve the issue and will send your case to our Executive Escalations Team for further review. We appreciate your feedback and look forward to talking to you.

Aug. 18th, 2022

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Solar Farmers

The SunPower app does not work properly since installation approx 4 months ago. We constantly receive error messages about Wifi connection; slow data transmission; etc. We are unable to see true stats for ourself so every month we have to wait for our electricity bill to confirm the system is truly working. We like to see our own stats in real time, which is what we were told we'd be able to do. When we call the SunPower customer service number we're referred to our installer. The installer has come out to check our unit multiple times, they contacted SunPower about the issue but are uncertain when the app will function properly. This app situation with no solution in sight is not ideal and we feel like we have been taken advantage of. We were told we'd be able to monitor our unit, but we cannot.

6 years ago

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Jeme

Installation was rough. It required multiple visits the first day and it required multiple scheduling attempts, mostly because the dispatch team would not call and would only text for some weird reason to try to schedule the installation. The technology is awesome, the equipment is great, and it produces power, so it does everything it needs to do, but their project management team and scheduling team is not to the same level as their sales team.

2 years ago

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Reply from SunPower

Jeme, we appreciate your review and delighted to read that you are enjoying your system. If you have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jun. 22nd, 2023

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Scott Brinegar

There were issues and my installation was rescheduled several times and When I called regarding the scheduled date I was told it was not scheduled and I would be waiting two more week. This was unacceptable after already being rescheduled three times and only finding out there were delays when I called a few days to confirm the installation. Second issue my system has been in for 6 months and has never produced the rated kw rating at best is only produced 82% of what I was told it would produce

2 years ago

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Reply from SunPower

We sincerely apologize for your experience and would like to investigate this further. When you can, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to assist you and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 14th, 2023

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David San Antonio, TX

The installation process was delayed quite a long time and that was probably the worst part of it. They left pipes and tubings on top of the roof, material on the floor and wires or extra clips and wires hangers left on the roof. I have about 4 panels that Sunpower installed and it's rare they get sun because of the position they put them on the roof where they could have probably been placed in another location. So I have let's say 4 panels that are bringing I'd say 15% or 20% capacity compared to the other ones.

2 years ago

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Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 23rd, 2023

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Jim Boyle

very professional on the install, not told i had to build up credit on solar to see my electric bill go down, not happy

2 years ago Edited December 22, 2022

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please call us at 1-800-SunPower; we'd like to have the opportunity to restore your confidence in SunPower.

Dec. 22nd, 2022

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Duncan Anthem, AZ

The initial salesman, Greg, was great. He was very responsive. But then when it went over to a project manager, we couldn't get anything corrected. They kept changing project managers and my wife was on the phone for hours trying to get the internet working and no one seemed to know what to do. They wouldn't call us back, it was just really not a great experience initially. And all the reports are incorrect.

2 years ago

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Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Dec. 21st, 2022

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Julie Haddonfield, NJ

I don't like that the billing is usually a surprise. They send a bill every three months and they aren't great at updating the billing website so I can see what I'll be billed. They are very nice to answer questions over the phone. It took a very long time for them to install everything - about 6 months from the day I decided I wanted solar panels installed. I like the way the panels look. They are very clean and great looking on my roof.

4 years ago

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Lisa Wade Portland, OR

We were sold that this would be a swap of bills. Trading out the power bill for the solar loan, but we have not even come close to doing a 1-1 swap. Instead we are paying a high power bill along with the solar loan payment. This is NOT what we were sold. We even had them add 2 extra panels Incase the original quote wouldn't be sufficient- due to our circumstances and knowing we would likely use a lot of power.

5 years ago

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Reply from SunPower

Hi Lisa, your system is currently producing within our estimates. I would be happy to address your bill concerns. Please email me at reviews@blueravensolar.com with copies of your past few bills. Thanks, Maddie E., BRS

Sep. 7th, 2020

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Derrick L Smith Raleigh, NC

I have not been completely satisfied with the service of the panels. The energy bill for the summer is way too high and I'm not happy with the solar panel output for the demand of cooling needs. I moved my thermostat from 73 degrees to 75 and my bill still soared to nearly $200. I have 36 panels and I can't understand why they can't support the needs of my home when so much sunlight is beating down on the panels which should be able to keep up with the energy needs for cooling. At this point I'm not happy with energy shortages the panels are producing.

5 years ago

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Reply from SunPower

Hi Derrick, thanks for taking the time to leave your feedback. I would be happy to take a look at your concerns. If you could email me your past few bills to reviews@blueravensolar.com, I can take a look. Please let me know if you have any other questions. Thanks, Maddie E., Blue Raven Solar

Sep. 1st, 2020

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sdcyclist Oceanside, CA

Sunpower was in my top 3 to choose. They were not the least expensive, but their total package of product quality, warranty, and service made them my choice. The salesperson was very knowledgeable and made me confident in my choice. The Installation was not very good though. There was a lack of communication and expectation setting. Also little collaboration.

5 years ago

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Francesca Pardo

The installation was efficient, but there were a myriad of issues with procedures like: coordinating the inspection, coordinating rebates, and most importantly they affected the monitoring of a previous solar system. They finally heard me and sent a tech out to troubleshoot what happened. They now know how to correct it, but it has yet to be done. This issue is now 4 months old.

5 years ago

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Venkatasathyasairam San Diego, CA

The customer service, especially when we try to deal with the app that they have, sucks big time. They don't even bother to get back to us. It was a smooth process and they look beautiful. I got some reasonable discounts and it was good. The overall service was good.

3 years ago

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Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Nov. 16th, 2022

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Danny Kim Temecula, CA

Customer support is not very good. Any inquires made this far went unanswered. Also, I had additional panels installed than recommended but still I had to pay 50 for 1st month. Not to mention, Sunpower forgot to initiate the system for about a month after all approvals were in place

3 years ago

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Reply from SunPower

We apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We value your business and thank you for bringing this to our attention.

Sep. 9th, 2022

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Robin Hordon Kingston, WA

The physical products are fine. The "online" services are a disaster. If you think that your product will forge forward WITHOUT the consumer being able to "monitor" the productivity OF your PV cells and their hourly/daily output...you are NIAVE!!!

3 years ago

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Reply from SunPower

Thank you for your valuable input. Our services are constantly being improved upon by leveraging valuable feedback like yours. Currently, we are actively working to integrate a panel-level monitoring into both the mySunPower app and the web portal so that you can see performance at the individual panel level. This feature will be released in the first quarter of 2022. You should be notified when this feature is available within the app / web portal. We recognize that our monitoring has room for growth, but we are actively improving upon it and sincerely apologize if it does not meet your expectations currently.

Feb. 16th, 2022

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Eric Garland, TX

It has performed as expected or above and I'm very happy with the consistency and the performance level. Installation was excellent they arrived on time they completed the installation despite my problems with the commissioning the service.

3 years ago

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Reply from SunPower

Eric, we sincerely appreciate the feedback. It is wonderful to read that you are happy with the consistency and quality of your system as well as the installation process. If you would like to discuss the commissioning service issue you listed, please send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to assess your account and reach out to you. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Don Hinsdale, IL

I wish they were honest with their prices. It is offered as a lease program with no money out of pocket. I was told it would be 90 for the lease and electric for a month but it is 90 for the lease alone. Installation went smooth and it is working to my expectations.

4 years ago

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Reply from SunPower

Hi Don, we are delighted that the installation went smoothly, and is meeting your expectations. That being said, we sincerely apologize for any misleading information and would love the opportunity to restore your confidence in SunPower. Please send us a private message with your personal contact information as we would love to open a case and assign you an Executive Support Specialist. We look forward to hearing from you and thank you for your feedback.

Oct. 20th, 2021

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LESLIE COSBY

I have too many bad memories about my initial starting with your company. It took over 4 months to get started and I received false information from the original salesman and then when I really pushed the matter, he was let go. Not many good things to say!!!

5 years ago

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Reply from SunPower

Hi Leslie, I want to apologize again for the delays your project faced 2 years ago. Hopefully with the savings from your system, we have made it up to you. Please let me know if I can help with anything going forward. Sincerely, Maddie E., Blue Raven Solar

Dec. 3rd, 2020

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Scott Oberle

The explanation of sales staff and timelines did not match actual timelines and realities by about a year. Response time to identify a problem with my panels 17 of them at once in february and fixing the problem was 3 months end of may. Not good

5 years ago

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Reply from SunPower

Hi Scott, I am sorry to hear our timelines did not meet your expectations. We have forwarded your feedback to management to ensure this does not happen again. Have a nice day, Maddie E., BRS

Nov. 11th, 2020

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Anonymous

I don't deal directly with Sun Power, I deal more with Ambrose Solar and I don't like them. So that is the unfortunate events I deal with. I don't have any issues directly with the equipment. It's working just fine.

2 years ago

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Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 25th, 2023

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Madhusudhan

There was one minor adjustment, but they were really helpful. It was very quick, but since time there was some stuff that they didn't discuss with me enough so that I had to correct later. It's working really well.

2 years ago

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Reply from SunPower

Madhusudhan, your feedback is sincerely appreciated. If you have any additional questions or issues we can assist with please send us a private message and we will be happy to assist you. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Salvador Antelope, CA

I would give you five stars for right now I’m giving you three I think professionalism and attitudes is a big factor and also being there for your customer not just for your company.

2 years ago

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Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 19th, 2023

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Andrew Westminster, CA

I have issues, I call, this is the fifth time I call and no response. Not even the sales rep, not even the customer service, not even the technical support. None of them return my call, my e-mail.

2 years ago

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Reply from SunPower

We're sorry to read about your experience and understand your frustration. When you have a moment, Please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Feb. 23rd, 2023

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Dale Rio East Brookfield, MA

When the calculation was done on the ability to satisfy my power usage for my heat pumps that it would generate enough kW. As of now, it does not look like I will have enough saved up to pay for my usage of heat?

3 years ago

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Oct. 20th, 2022

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Jack Coman Fort Collins, CO

Good product, but poor installation proceedure from the distributor. I also had some system monitoring issues and I was told that the system was designed for the ST&T Network not Verizon!!

3 years ago

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Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Jun. 2nd, 2022

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Dean LaBella

I like the helpful attitude. But feel I should have been given a better deal since the service provider at the time over charged me and I feel sunpower used the overcharged Bill's to figure out my current payment amount.

3 years ago

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Reply from SunPower

We appreciate the feedback, Dean. If you send us a private message with your account and contact information would we be happy to assign you an Executive Support Specialist to further review your account. We look forward to speaking with you and thank you for helping us change the way our world is powered!

Apr. 7th, 2022

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William Alcocer Wheatfield, IN

I'm still waiting for it to start to benefit us. The batteries discharge to fast and that's because we have to batteries packs. The light bill is still about what we were paying before installing them.

3 years ago

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Reply from SunPower

William, I have created a case on your behalf and assigned it to our Executive Support Specialist team for further review. A case specialist will be assigned to your case, and once it is reviewed, they will reach out directly to assist you. I apologize for any inconvenience but ask for your patience while they remedy this situation.

Feb. 9th, 2022

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Anonymous Millbury, MA

Installation was not very smooth. There are still a bunch of outstanding items that need to be resolved. It was very disjointed. There seems to be a lack of communication with the provider.

4 years ago

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Reply from SunPower

We are sorry to hear about your experience with us. I'd love the opportunity to assist you with this matter and get it resolved. When you have a moment please private message us your account and contact information. We appreciate the feedback and look forward to speaking with you.

Oct. 20th, 2021

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Angela Davidson

I don't think enough was explained to us regarding our solar production and how this is communicated with the electric company. We were not quoted enough panels to off-set the energy use of our home.

5 years ago

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Reply from SunPower

Hi Angela, I am sorry to hear your system is not providing the offset you expected. I was unable to locate your account but if you could email me at reviews@blueravensolar.com with some more details, I would be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

Sep. 30th, 2020

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Molly Bowgren Beaverton, OR

We love having solar but the process to get it set up was a nightmare. We wanted to cancel because of how many appointment changes and mistakes were made. It was an extremely stressful process.

5 years ago

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Reply from SunPower

Hi Molly, I am sorry to hear the process leading up to solar was a difficult one. Please let me know if I can help with anything, my email is reviews@blueravensolar.com. Keep enjoying all those solar benefits! Regards, Maddie E., Blue Raven Solar

Aug. 12th, 2020

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Cowboy13

There are too many times my app doesn't give me my info because the system is not functioning properly. If I delete the app and start over that usually gives me access again. Very awkward to do all the time.

5 years ago

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Wayne DeLeeuw

I loved the sales team (Alex) from the Orlando Home Improvement show. On site the day of install and solved an issue when the installers put screw in out newly installed metal roof. Now several months into the install and operation they change their billing, out sourced, to another company. Now it is our problem to change and setup our automatic payments to another company. And guess what, to start out we are late in making payments. No the automatic payment out of our credit union cleared on 7/10/2024 the payment due date. Sunpower has no idea where it is. Awesome transition SUNPOWER!!!! YOU ARE RIGHT THERE WITH THE BULLSHIT SOLAR COMPANY WE HAD IN CALIFORNIA, Green day. AT THIS POINT DID NOT THINK ANYONE COULD MATCH THEIR INEPT ABILITIES.

1 year ago

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Reply from SunPower

Wayne, we're sorry to read that you are currently experiencing billing issues and would be happy to help. Please send us a private message with your account and contact information and we will pass it along to our Finance Team for review and handling. We appreciate you bringing this to our attention and look forward to talking to you.

Jul. 25th, 2024

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Christian M Gonzalez Moreno Valley, CA

Positives -Good quality. They follow up through the process. Personalized assistance. Negative. Process took longer than expected; 8 months total. The app is very limited on information in comparison with the sample that the sales representative showed to me. For example, it does not give you information in production per panel, and tells you how much power your system produce, but not how much power you use. It was the most expensive quote that I found. OVERALL, it was a good experience, and they pushed back the payments scheduled until the panels were installed, but the app is way more limited than the sample that it was presented to me. If I knew that ahead of time, that was going to be a deal breaker.

2 years ago

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Reply from SunPower

We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. The My SunPower app is still in its infancy and constantly being improved upon by leveraging valuable feedback like yours.

Dec. 5th, 2023

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Barbara Beck Huntington Beach, CA

Took 6 months from starting to work on the Proposal to getting the system installed. Getting them to fix the broken monitoring system took 2 months and they said that I wouldn't lose the previous months of data, but I did. 30 days after initial install your only option is to go through their customer service. That required hours on hold and repeated phone calls. It was epic getting them to fix a system that was installed 4 months earlier! This is my second SunPower system. I wanted to replace my older string inverter system which was SunPower equipment. From the beginning of the process (not my first time putting in a solar system!) it was difficult to get them to figure out I wanted my older system removed and a newer micro inverter system installed. It's like they just weren't setup to handle that. Good thing I'm educated and can read drawings! The first solar system from initial meeting to install, took less than 2 months using a Solar Contractor. I never expected this to take so long. I will say I was very pleased with the financing option!

2 years ago

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Reply from SunPower

Hi Barbara, we're sorry to hear that you had you some issues and appreciate you bringing them to our attention. We are however glad to hear you are happy with the final result. If you have any other issues or questions please send us a private message here along with your account and contact details and we will happily have a specialist reach out to assist you. Thank you for your feedback and for helping us change the way our world is powered!

Jul. 27th, 2023

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Cheryle Seattle, WA

My install was great by Power Trip in Port Townsend, WA. My energy production seems good, but therein is the problem. Sunpower's website/App production information is almost useless. The monthly reports are often without compete data, last month or last year production #s don't match the reports given for those months when they were current and I have to cobble together information to see what's happening, mostly relying on my power company's reports. My installer has repeatedly contacted Sunpower with my and other of their customers' concerns and so far no evidence of an accurate website or app portrayal of what's going on with my system. I should be able to see real time and historic #s that are consistent and accurate and I don't.

2 years ago

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Reply from SunPower

Hi Cheryle, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Richard Sun City, AZ

Leased solar from this company. They said they had experience with flat roofs. It proved they didn’t. They knocked out all of my electrical power, and a person had to be called up from Tucson to Sun City to fix the problem. In addition, they punched a hole through my second bedroom and the ceiling had to be replaced. lastly my solar went out several weeks ago and my bill shot up to $200 a month. Not sure exactly how long it was out, because they are not monitoring our system. When I contacted customer support for service I was given a date over a month out before they could service my solar panels. don’t get me wrong, I love solar, I don’t like the customer service. Be sure you ask are you monitoring my system or is it all on me. And secondly if I have a problem, how long before customer service shows up.

2 years ago

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Reply from SunPower

Richard, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Mar. 27th, 2023

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Daniel D San Antonio, TX

It's been a tale of two cities. Christopher S was our initial contact the first time around and the whole experience was flawless from beginning to end. A year later we wanted to add the PowerWall and a few more panels so naturally we contacted Christopher again. We signed the contract but somewhere in the gap of waiting for scheduling the installation, Christopher left the company, and the communication dropped to zero. Not only did the installation take a whole 6 months to finally get done, our original contract took a total of 2.5 months from beginning to end, but we're still waiting to have our PowerWall fully certified to finally have it operational. We're now at the seven month mark and counting from the time we signed the contract. Sunpower's product speaks for itself, another reason we chose to go with them. However, the customer service, in particular the communication with their customers, dropped off drastically within a year. I find it hard to believe our original experience relied solely on one person but if that is the case, they should've done everything to keep him on staff. I can also understand the company got a huge surge in business since the drastic winter storm in Texas a couple of years ago, but the quality in customer service should've have never been the first to feel the effects.

2 years ago

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Reply from SunPower

Daniel, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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Shelly Mesko Canyon Country, CA

Sales = A Installation = C+ (Scheduling problems and repairs) Project Manager Follow-up = B (He tried his best and did follow-up) Permits = F (Permit unsigned by City - still inquiring for final signed copy) Visa Credit Card = F (never received after two months. Inquired over the next few weeks. Ticky tack process . Don't forget about your incentives that are promised. Installation was very difficult because of SunPower internal scheduling. . Broken Vents on roof and conduit painting for visible areas per HOA took a very long time to repair during rain. Crew changing in the middle of the project. Both crews were very professional and respectiful and worked very hard. Unfortnately, our two separate SunPower systems won't talk to each other which is causing some problems for months. Waiting for techs to show up who don't show up after you take the day off work to meet them. Be wary of the incentive with Visa cards. With all the Spam emails, they are very hidden. These require several steps via email and if you don't follow them, it will not be sent. I have been inquiring about this Visa incentive card for months. Still not resolved because I forgot to review an email that didn't say "SunPower" stating I needed to hit submit to verify the address which SunPower already has. I would be happy to update my review once everything has been cleared up and working properly and if I feel that the long process was worth it for the savings. It will be a year in October so this is just my six month review. For the money I feel it's a great value but it's a process so be prepared.

2 years ago

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Reply from SunPower

Shelly, we appreciate you bringing this to our attention and understand your frustration. We have created a case on your behalf with our Executive Support Team for further review. Once a specialist is assigned they will reach out to you for follow-up. We thank you for your feedback and look forward to talking to you soon.

Feb. 9th, 2023

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Kiel Littleton, CO

I’ve had some issues with my reinstall after my roof was replaced in September. At first, 15 of the 16 panels were working and now only 6 panels are working. They are working to “fix” the issue but it is January now and I’m out $$ to help cover the cost of natural gas. Also, the critter guard was never replaced so I’m having to email back and fourth to get that worked out. Lastly, SunPower had a feature on their app that would allow the homeowner view what each panel was producing, but after submitting my complaints that the panels were not working, SunPower removed the feature. As a result, I have no way to tell of my panels are working as they should be.

2 years ago

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Reply from SunPower

Kiel, we appreciate your feedback and understand your frustration. We would like to look further into this on your behalf and assign and Executive Support Specialist to assist you. Please send us a Private message here on Best Company and provide us with your account and contact information and we will have a representative to review your account and reach out. We look forward to talking to you.

Jan. 4th, 2023

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Debra Clark Broomfield, CO

I've had a half-baked experience with Blue Raven. My installation went well. The system works. The person i worked with, Sophie?, was educational. But then I referred a friend, during the Pandemic no less, who was told by BR that they could do her solar then they couldn’t and dragged on with this wishy-washy evaluation of her roof for several months - at least 4! They even dropped off solar panels in front of her house, in the street and then never followed through. Their communication was uneven, their commitment to the customer was weak. In t he end, they said they would not pay for updating her joists in the attic(which they had previously stated they would), that it wasn’t worth it to them. Wow! What a response to a potential customer... So no more referrals for them. When they wanted me to write a positive review for them at my 1 year anniversary, they sent me a photo of "A" roof , reminding me of how well they had my back. It wasn't even my roof...just sayin'... Debra Clark

4 years ago

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Reply from SunPower

Hi Debra, thank you for taking the time to review your experience. We appreciate your support. It's unfortunate that the upgrades necessary for your friend's project were too extensive for us to proceed. Please don't hesitate to reach out to us with any questions you have about your system! - Samantha H., Blue Raven Solar

Mar. 5th, 2021

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CThayer Whitestown, IN

The beginning of the process has been great. My sales rep has explained a lot to me and answered all my questions. He was not pushy for my final decision. Knowing it was a huge investment I took time to make a final decision. Currently I am in the installation stage of the solar panels. Due to the size of the job, it was a 2 day process. The installers kept me aware of their process as well. Upon inspection today, we did learn that the install was not finished. At least one item was missing that I originally was told had been installed. Now an additional install date needs to be set up to finish a job that should already be done. Luckily I work from home but if I had to report to an office, it would be a huge inconvenience to take off another day for something that should have been done already. I patiently waiting to get the install complete and hopefully pass the inspection.

4 years ago

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Reply from SunPower

Hi there, thanks for leaving a review. I am sorry for the delays and failed inspection. I looked into you account and we are currently working to get your system up and running as fast as possible. If you need anything in the future, please let us know. - Abigail W., Blue Raven Solar

Jan. 15th, 2021

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Bryan Horvat Lakewood, CA

I will recommend SunPower most likely to my friends but I have had a mixed experience on the customer service side. When the solar system was originally sold to us, the sales guy seemed decently knowledgeable. However, I did ask him about "Planet of the Humans" documentary released in 2019. This movie makes a case that renewable energy is not nearly as sustainable as it is portrayed. I asked the sales guy about this and he had not seen the movie. This surprised me a bit. I asked for more information on the sustainability of solar panels in general. He said that “no one has asked this before.” I was very surprised by this. He referred us to the main page on SunPower’s website which shows all the awards that SunPower has received. While this is impressive, I could not find a clear definition of specifically what SunPower does to be more sustainable than other companies. He did promise to provide more information but never got back to us with the information. He did follow up about the sale, however. We decided to go forward with buying the system anyway. By the way, we paid almost twice the average cost of a system sized within California or about 182% of normal. I am OK paying this much because I am happy to support a company that will reinvest the profits into improving their solar technology. I have been looking forward to investing in solar energy for my home for a very long time. Still, it is a little hard to see every estimate for other solar installer coming back far lower than I paid. https://www.energysage.com/local-data/solar-panel-cost/ca/#:~:text=As%20of%20October%202020%2C%20the,California%20coming%20in%20at%20%2414%2C950. The installation process was much longer than the longest estimate they provided. We started talking to the sales guy in May and I finished signing the last of my paperwork on June 1 to kick off the process. I was not able to turn on power until September 23. Throughout the process, I did not receive much transparency as to why things were taking so long until I followed up with the individuals supporting my case. There were various reasons including the city permits getting rejected 3 times and taking time to be resubmitted and reviewed. The utility took a very long time to respond as well. Still, I would have appreciated a lot more transparency on how things were going. Also the crew working on the project management for my installation sounded very burned out and disheartened when I was able to get them on the phone. I am not sure, but it sounds like the company is struggling a bit internally and that is coming through on how the employees sound. For example, the program manager was surprised that I cared about the environment at all when talking about the panels. She did not sound sure that they are better for the environment than just sticking with the utility. Being that she worked for a solar company, I am very sorry that she sounds so down. She should have no doubt that what she is doing is making a difference and very important for this world. If she is not feeling that way, her company is not taking good enough care of here and probably not clearly imparting a company mission statement that she can believe in. My system is now installed and seems to be working. Despite the fact that the power and energy graphs on my app seem to improperly log the data periodically and show 0 production customer service is assuring me that everything is working as expected. I have a lot of hope for the solar industry. I hope that things get better for SunPower and its employees. We need more solar power in this world to bring our global CO2 emissions down. There are few pursuits more important today.

5 years ago

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Lisa Lynch Ladson, SC

During the first few months a couple panels were not working. I did not notice it because I did not monitor my account daily as I was told they monitored it for me. Well, I estimate I lost over $100 in my account due to this oversight. I contacted them to ask for some compensation but they did nothing as I am suppose to monitor the system. Not happy about that and also due to the fact that the panel would not have been covered if it had broke after a year. But thankfully it was covered. That is not right, s/b covered as it was not an error on my part at all. Also, when they replaced the part, they did not hook it up correctly so I had to wait over another two weeks for them to come back out which meant I again was losing money. Tax write off they said is not what they say either. Be careful and do your homework.

5 years ago

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Reply from SunPower

Hi Lisa, I was unable to find an account under your name that has had issues with their system. If you could email me at reviews@blueravensolar.com with some more details, I would be happy to help. Sincerely, Maddie E., BRS

Jun. 19th, 2020

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Jeff Kinder Louisville, CO

They asked me to leave a review, now, so here goes. Good sales team. A little switch-a-roo on the actual panel product...be careful. Average effort to get through the process. Great installation crew. Poor logistics and delivery so the crew could not do their job and my installation is not done yet. First, the guy who knocked on our door was great. We bit and he set up a follow up appointment. The "Closer" who came to that meeting was personable and professional. She did a great job explaining the various aspects of going solar. She did a great job selling us on the quality of the solar panels, using the example of the solar panels that survived the big hail storm a couple of years ago. Then the problem happened. We received the installation contract and the contract specified a different solar panel than the one she sold us on. Not even the same manufacturer! That took us on a week long merry-go-round getting manufacture specifications and reviews on several different panels until we finally agreed on a panel. Be careful when it comes down to the final document. Once we had a deal, the process took a few weeks longer than the scenario outlined, but we had an HOA and local approval hoops that were somewhat more than usual. No surprises, just not great communication or extraordinary effort. Today is Thursday. On Tuesday, I sent an email to support@blueravensolar.com to warn them of the bad weather, snow on the roof, and more snow on Wednesday. I was assured the installers would show up and make a "game time" assessment of whether or not they could proceed. The installation crew showed up, geared up and ready for the elements. They were fantastic. The logistics behind them, however, was terrible. The system was delivered a hour, or so, after the installers were on site. We were told it may be a day but probably a day and a half for the installation. Blue Raven sent me this request for a review because they think we'd be on line by now. The system delivered was missing a lot of pieces. The installers had to send guys out for additional supplies, they had to sit around a wait for additional items to be delivered, the original panel order only had a small percentage of the total number required. In short, day one of installation had a lot of dead time. In the end, it has been two full days, a lot of stuff dribbled in but we’re still waiting for brackets and clips needed to finish the job. My solar panels are still stacked in the back yard. The installers have been polite, proficient, productive and professional, never complaining about anything. It is very clear, however, that they have had to mark a significant amount of time in their process waiting for things to arrive. They assured me that this is the first time they have ever had to deal with an under supply situation on any of their installations and Blue Raven is a great company. They assured me everyone is doing everything they can to get all the parts needed for our installation to the site as soon as possible. They didn't try to make excuses or throw anybody under the bus. It was what it was. I can't say enough about the installation crew. They are great! The parts never came, however, and after two full days on the site, they weren’t able to finish the installation today. They leave for Boise, ID tomorrow. We will have to wait until Blue Raven can schedule another crew to came back to finish and endure stuff in the garage, panels in the back yard, and another day of disruption when the next crew comes. It's logistics guys. You blew it. I am not happy. Blue Raven should be embarrassed.

5 years ago

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Reply from SunPower

Hi Jeff, thanks for leaving your feedback. I am sorry about the miscommunication and delays your solar system install has faced. We have forwarded all of your comments to the correct teams so they can improve. If you have any questions please email me at . Regards, Maddie E., Blue Raven Solar

Feb. 17th, 2020

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Don Fresno, CA

We have been promised a status update from you since 8/15/2019. You left me a message on Friday to call you get a status update and to understand my concerns. You ask for a call back time and phone number which I gave you in a returned call. The information I left went to your voice mail because you didn't accept the call. I followed up later in the day and was told you left for the day. I was assured you would call on Monday. It is now 1:30 PM and no call. Sunpower has known for over a month that our system was not performing to specifications based on the monitoring you do daily. I called you immediately upon receiving last months production report. The response I got was boiler plate response - shading of the panels and dirty panels. Neither would cause NO PRODUCTION ( that's 0 production) for days at a time. We expect you to be as concerned about the lack of production as I am. Obviously that is an erroneous assumption. Please give me your plan and schedule for bringing our system to within specified production levels. Don

6 years ago

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Craig Potcher Kuna, ID

We had our array installed in early 2019. The sales approach and process was open, professional, and effectively communicated. The installation went flawlessly. We provided several years of electric bills for them to properly size the system. We even installed a new, efficient York heat pump to lower our usage. Out electric bills since installation are reasonable from March through October, but we run out of solar "credit" in November, resulting in electric bills in the hundreds of dollars in November, December, January, and February. We try to keep the house at 65° in the winter. Summer are no issue. This past winter we received a notice indicating that our solar modern might fall to connect and communicate due to AT&T dropping support for 3G. I tried contacting Blue Raven several times to see what my options were. There was NO response. In June we received error messages indicating the system had lost connectivity. I followed the instructions for resetting the system several times with no success. I reached out to Blue Raven for assistance. No response. I tried calling. Couldn't get through. I tried the chat line. "You're next in line", followed by "You are being connected" for over an hour. I hung up. I finally got an email that indicated that they were sorry for the issues, and provided the same written resolutions I had tried before. I then received another email indicating that they checked my system and determined that my modem was 3G and no longer supported. For several hundred dollars they would send me a new modem that I could install myself. It also suggested that I could reconfigure my system to connect it to MY WIFI router. After following those directions multiple times (it failed to connect 6 times), I finally got connected. Bottom line:. The sales and installation teams were stellar, although I believe the system was under sized. Post installation support is almost worthless.

6 years ago Edited July 5, 2022

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Reply from SunPower

Hey Craig,

I'm stoked to see that your panels have been working how you need them to be! Thanks so much for taking the time to leave a review. It means a lot.

Best,
Evan H
Blue Raven

Aug. 12th, 2019

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Misty Saddle Brook, NJ

We began our 20 year Sun Power lease in 2012 and were initially very pleased with it. However, during the last two years we became concerned with the production of the system and contacted the company. We were told that the system was operating well and that the production level fell within the guaranteed ranges, so there was no problem. We saw, however, that there was an erratic pattern of efficiency and we thought that the system should be checked on site. In spite of many requests, both by phone and by email, this was never done. Now, in the midst of one of the hottest summers in recent years (multiple 100+ days,) all the electricity to our house shut down at least five times within two weeks. Initially, we were told by PSEG that the problem was caused by our SunPower system and that if it continued we needed to contact them. My husband contacted SunPower Customer Service and was told that we would have to contact either our local power company or an electrician to check the box and troubleshoot the situation. Then, if the problem was determined to be theirs, they would send someone. When my husband said that the local company had already been here and said that SunPower needed to come, they gave him the number of the local affiliate (Solar Energy World) who had initially installed the system. We called twice and have no idea whether anyone has received the message, although I did indicate that we had almost an emergency situation since there was no electricity at all in the house when a shut down occurs. The number connected us to a voice message requesting simply that we leave a name and phone number. (It is now four days later and we still have received absolutely NO RESPONSE from Solar Energy World.) In searching for that company online in an attempt to find other means of contacting someone, I came across this Best Company site. When I saw that Sun Power was listed as one of the most desirable companies to use for solar energy, I began to go through the reviews which had been written. In doing so, I found two in which a Kari had left her email address and told the person writing the review to contact her. I used that email address and explained the whole situation. Within a half hour, I had a return email from Kari in which she told me that she had forwarded our situation to Sun Power's Austin office. Within about another hour, I had a phone call from Erica from that office. In the meantime, we had contacted an electrician friend to come and take a look at things. He determined that the problem was NOT due to our SunPower system, but that PSEG needed to come back and evaluate it. (The problem was that the circuit breakers in the box were not tightened properly, resulting in damage to the insulation on the wires in the box.) Both Kari and Erica followed up with us via email and Erica also called again to make sure that the problem was being taken care of. As a result of her action and followup and that of Erica, I have modified both the ratings and the review which I originally posted. However, some of my concern still remains. For a major solar energy company like SunPower to refuse to troubleshoot their equipment (the response which my husband received when he called) is not only unsatisfactory and disturbing, but also potentially dangerous. For a local affiliate not to respond at all is also unsatisfactory, disturbing and potentially dangerous. Because I have the contact information for both Kari and Erica, I am hopeful that there will be no future problems should we need customer service assistance from SunPower again. However, I only have that information because I happened to come across it. There is no contact information provided directly by the company which results in real customer service in the event that someone needs it. In order for my rating of SunPower to go any higher, I would need to have a radically different response when I make a phone call regarding efficiency of the panels or a potential problem with the system.

6 years ago

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Reply from SunPower

Hello Misty, I'm sorry to hear of your situation. It is our understanding that you have discovered that faulty wiring in the meter is the reason for the power outage. We are glad that you were able to discover the resolution. If you have any further questions please do not hesitate to contact us again. We appreciate your business and value your feedback.

Aug. 1st, 2019

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Michele Del Mar, CA

NOTE THE ADDENDUM at the bottom of this review. First Review: After I completed an on-line form, I was pleased that a Sun Power representative called me within a few minutes. After verifying my address, he asked if we had trees over our roof. I told him that we had some, but that the west-facing roof is clear of trees, as is part of the east-facing roof. He told me that an image he was looking at on-line showed that the roof has too much tree-shade for us to be eligible for solar power. I asked what the source was of his image, and he didn't specify. I explained that we have less tree-shade that we used to have, and that the west-facing roof is fully clear. He persisted in saying the house is not a candidate for solar panels. Despite my suggesting that the image he was looking at on-line is outdated and that we have shade-free roofing, he repeated his claim. I explained again that I believed he was basing his evaluation on inaccurate information, and that by not offering to evaluate the house in person, he'd just lost a potential customer. May 28: ADDENDUM to the above review: I was contacted by SunPower and have now been offered an explanation about their services. If only the person I'd initially talked with had fully explained this, I wouldn't have gotten so frustrated. Based on the new information, I've changed my rating of the company. Having not yet taken full advantage of their services, I can't give a complete review.

6 years ago

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Reply from SunPower

Hello Michele, I'm sorry to hear your expectations have not been met. Our Sales team has specific process in place to determine if the customers' project is one we can completed or if we need to hand off to a local dealer . According to our records, we believe a local dealer would be the best option to help with your solar needs. If you would like that information, please send me a private message. I will provided you with the dealers' contact information. We appreciate your business and truly value your feedback.

May. 24th, 2019

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Robert Jensen Stockton, CA

This is my second home with SunPower Panels. The panels themselves are working well. This system has micro inverters which have given me trouble. The first year the Inverters started failing one by one. Finally they replaced the Inverters on each pane. Now about a year later it's happening again. Though the communications is good the service takes a lot of time. So far one month after the first call I finally saw the service techs. They were unable to repair and the person they were talking to on the phone said they will monitor the system and send someone back in April! Why they already know that at least two inverters are not working! RHJ Stockton, CA

6 years ago

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Reply from SunPower

Hi Robert, We're sorry to hear you're experiencing this issue, and we will work diligently to get it resolved as quickly as possible.

Mar. 22nd, 2019