Suncommon Reviews

SunCommon marketed to us a system whereby the energy produced over a full year would result in a net zero bill to Green Mountain power. As it turns out, we end up paying electric bills about half the year. This is because SunCommon in designing the system used an annual historical usage amount that was less than our actual usage (despite the fact that we gave them access to our usage history). When I first contacted them, they acknowledge the mistake and said they'd come up with options to address it. The "option" was for us to pay to have them install more panels (yes, at a lower rate, they said, than they normally would charge). As a customer, I should not pay anything for their mistake. When I tried to raise the issue to management (James) they went through contortions to explain why they had not made a mistake (they had, and their tech guy admitted it). The roof on our house faces northwest, not the best orientation. Rather than just telling us that the cost of a system to cover our electrical would not be cost effective, they gave us a hard sell on a system that does not cover our annual usage. They could have mitigated the issue significantly with additional panels for short money but instead chose to debate their mistake with the customer. They were not the least expensive quote we got, and I went with them because I liked the idea of supporting a local Vermont company. I would not recommend them, and would have made a different decision had I known how frustrating and difficult they were to deal with. The good: the installation seems ok, is producing electricity, but, because we are still paying the utility our payback will be even longer than the 10.5 years they originally projected (and, I know, that is a very long payback).