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Sun Badger Solar Reviews

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7.0

Overall Score

Star Rating

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4.4

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216 Reviews

Review Breakdown

5 grade

68%

4 grade

16%

3 grade

7%

2 grade

4%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Disappointed Madison, WI

The farm after work two current electric but didn’t tell me that in the sale. They made it seem as though they had their own project manager and such. They did not So I had to put up with it and uncooperative contractor

4 years ago

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Reply from Sun Badger Solar

Sun Badger takes pride in ensuring our customers are satisfied with their solar project. We apologize that we did not meet these standards for you. I hope to be able to connect with you to see if we can look further into what occurred during your project and see how we can help alleviate some of the frustrations.

Feb. 11th, 2021

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David Danner Racine, WI

I have had issues and left voice messages and emails and no one has responded. All the people I spoke with on preparation and installation are no longer there. Steer clear and do not give them any business. HORRIBLE

4 years ago

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Reply from Sun Badger Solar

Thank you for your feedback David. We are sorry to hear that your frustrations come from not being able to reach us due to your original sales rep no longer working at Sun Badger. We are always available via phone or email. If you have future issues please reach us at 1-888-SUN-BDGR (1-888-786-2347) or via email at info@sunbadger.com. If it's a service related issue please email service@sunbadger.com.

Feb. 5th, 2021

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Ashok Patil Elgin, IL

Bad customer service, lack of project management and timeline, unstable staff so have to deal with multiple people for same think during entire project

4 years ago

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Reply from Sun Badger Solar

Thank you for your feedback. You signed your contract mid February, just before we were hit with a global pandemic. Despite this, we were still able to get your system installed and turned on within 4 months of signing the contract. Our contract states project completion will occur in 60-120 days of final design approval. We apologize that you felt there was poor communication, but we sent updates throughout the project using our system at the time, Basecamp. Since then we have made changes by adding onboarding sessions, and a new project management software to continue to improve on our end! It looks like your system is producing as we predicted for you on the final proposal, so we hope that you can see the quality of work and product was worth your decision to go solar with us!

Feb. 10th, 2021

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Cindy Szymanski

We would not recommend going near this company. We have been in contract with them since May 2022 and nothing had been done. Thankfully we are not mid project or out a huge sum of money for anything. The company has become unresponsive to us. They really should not have a good rating here. The BBB has dropped their score from A to F in just a few days' time due to all of the complaints.

2 years ago

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William Davidson Naples, FL

We paid 22K in 9/2022 for a deposit for a solar project by Sun Badger Solar. They had an outside company do an engineering plan and the we have had no progress since then. They cannot give me a date for installation. We have had to hire an attorney to try to get our money back.

2 years ago

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JOHN C GRIDLEY Saint Charles, IL

it was a horrible process to get my solar installed and I was more than accommodating and yet it didn't help

4 years ago

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Reply from Sun Badger Solar

Thank you for your feedback John. Our goal at Sun Badger is to make this a smooth and informative process for our customers. We apologize these standards were not met for your project. We are constantly looking to improve and grow, so with more details as to what occurred during your project, we can hopefully use this feedback to improve on our end. I see your high quality solar system is producing beyond what we predicted!☀️ Hopefully, Sun Badger Solar can regain your confidence with the system's expectations being met for years to come!

Aug. 24th, 2021

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Travis Donovan

Horrible communication. The entire process felt like I was completely unimportant once they got a check from me.

4 years ago Edited January 10, 2024

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Reply from Sun Badger Solar

Thank you for your feedback Travis. We understand you have communicated with us that your project had a slow very start, but that the remainder of the project (including the installation itself) was a much better turn around. Our customer's feedback is very important to us, so over this past winter, we made changes to our project management software which allows for more frequent updates to our customers. We also have added an onboarding process that provides our customers with an informative timeline of what to expect during the project. Your system has been producing beyond what we predicted, and we hope that over the years to come you will regain confidence in Sun Badger! Please do not hesitate to reach out with any other questions or concerns!

Aug. 24th, 2021

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Dara Bayliss Chicago, IL

Company has disappeared? Closed? Shuttered? Who knows. All I know is they stopped responding to all attempts at communication and now I’m maybe locked into a contract for a company that is defunct. 0/10 would use again.

2 years ago

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jeff molitor Ohio, IL

misleading info on SREC payments would make me completely change my decision on going with SB

4 years ago

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Reply from Sun Badger Solar

Thank you for your review Jeff. Sun Badger handles the SREC applications for our customers, however we do not control the timeline of payments. You should be receiving your incentive payments soon, as your application has moved through the process. Could you please clarify which part was misleading to you? We apologize that you are frustrated with this part of the process, but these delays are caused by the state of Illinois, and we do not have control as an installer over their process. Hopefully, once you receive your incentives you will be able to update Sun Badger on this review!

Aug. 24th, 2021

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Kevin Navratil Elmhurst, IL

Solar output not as described , We have not come close to offsetting our production

4 years ago

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Reply from Sun Badger Solar

Thank you Kevin for your feedback. As we previously discussed, your system is producing as we predicted. In fact, for the past two months your system produced 1.4MWh each month! The reason for your frustrations on the offset amount, is unfortunately due to your utility company's net metering rules. With this being addressed recently, you should now see the offset percentage being met going forward. We hope that you will regain confidence in Sun Badger Solar over the next 25+ years that your system will be producing energy for you! Please don't hesitate to reach out to us with any other questions or concerns.

Aug. 24th, 2021

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Joshua Kossel Verona, WI

Terrible warranty experience thus far. Very unreceptive.

4 years ago

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Reply from Sun Badger Solar

Thank you for your review Josh. Would you be able to give us more details about the warranty experience you have described here? You can reach out to us at info@sunbadger.com. Your system has an outstanding 25 year warranty! So we are hopeful that we can work out the concerns of yours that prompted you to leave this review. We look forward to hearing from you!

Aug. 24th, 2021

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John A Lakeville, MN

Update from a previous review. System has been up and operational for 2 weeks now and half the system stopped working.

3 years ago Edited July 26, 2022

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Reply from Sun Badger Solar

Thank you for your feedback. Your system was energized on July 8th and was fully operational at that time. Half of your solar system stopped working on Saturday, July 23rd. You contacted our service coordinator on Sunday, July 24th and your system became fully operational again on July 26th. We apologize that this disruption caused for a poor review, but we are hopeful that seeing the system's energy production going forward can help shine a positive light again on your experience with Sun Badger!

Jul. 28th, 2022

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David Beedy

They aren't paying their bills. Just got an email from Omnidian saying they were canceling all Sun Badger contracts.

3 years ago Edited January 10, 2024

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Reply from Sun Badger Solar

Thank you for taking the time to share your feedback here! We appreciate that you recognize our efforts in keeping your project on track for completion within the expected timeline! Going solar involves many different parties in order to get your system energized, and our goal is to make this an easy process for our customers. We look forward to working with your referrals!

Mar. 17th, 2022