Solfinity Power Reviews

I'd like to say 2.5 stars because Isiah and Rob did a FANTASTIC job explaining the BENEFITS of solar and working hard to get me and my husband a great deal and quote . But this was only the FRONT END of the process. Definitely, Isaiah and Rob are polite, knowledgeable, friendly, approachable, and very patient in breaking down present need, future need, projecting costs and calculating costs for a couple of hours with us. This half of the process - selling on the front end was done extremely well. However, there is a back end (the other half for which I give 0 stars)...installation and all that is involved regardless of what provider you go with. Solar power is not something you 'get.' It's a long term project that requires maintenance and is subject to changes and is also very very expensive either buying outright or financing with zero down. It's a considerable project and that was not made transparent in the process. . There are brokers, installers and solar companies as well as electricity providers involved. Permits, inspections, potential for damage to roofs and property and the buyer needs to be made aware of how complex the process can be (not always, but from some preliminary research...often enough) and how little control you get over something you own because you depend 100% on your solar company to ensure it's installed properly, it's high quality and it remains well maintained. A 25 year warranty sounds great, but if your provider is not great...neither is their ability to make good on the warranty! The 'ownership' part is stressed as 'autonomy from the grid' - but the part about full dependence on the solar provider instead is not talked about in enough detail. If your solar provider with whom you'll likely have a decades long relationship doesn't have great reviews and isn't very well vetted by you through means other than brokers (who have a vested interest ) and online reviews which are hard to interpret, then you have to ask yourself...which I did and hence backed out the next day - if you are ready for a large project that involves, brokers, installers, the city, getting permits, inspectors, potential damage to your home like any reno , your ac going out, your bills being higher or the kinds of headaches any construction project would entail and then getting less than great service if your electric provider is hard to work with and it potentially being a nightmare that may eventually straighten itself out or the worst case scenario...leave you without the savings you expected from solar and/your estimate being off and not getting enough power with the deal you originally signed for and having to fight with everyone above, then you haven't been given full disclosure. I looked into Titan who we thankfully had a 3 business day cancellation window with and found their reviews were most consistently between 2.6 and 2.7 stars with stories that made my hair stand on end. I freaked out and cancelled. I called Titan on the Monday after signing with Isaiah and Rob on the previous Saturday and sure enough...just like the reviews said, it was impossible to reach anyone. I had to drive down to the office and drop off the cancellation papers where they were nice enough. When they asked why I decided to back out and I told them it was their reviews that scared me so badly I couldn't wait to get off work and cancel, the receptionist just gave me a knowing nod and said....that's understandable.I was surprised she wasn't even interested in having me speak to anyone or even try to defend the company in any way. They are a giant in solar...'Titan' but something tells me their success is build on the volume their very savvy brokers can capture for them with binding contracts rather than on the quality of their work.