SolarSesame Reviews
4.6
6.6
Overall Score
Verified Customer
Review Source
Patricia
I would not score them well. It took over 7 months to get the installation done and done right. The finished product is not a pretty sight. Pipes all over the roof. The installers lived almost 6 hours away. They did the best they could with what the company gave them. They showed up in person trucks and rent trucks. I had to ask them to show me who the where.
The paperwork with the city took forever. But they where hiring other companies to do the work. From what I see Solar Sesame is just a bunch of salesmen farming out work to many companies. We had workers from 3 companies. Never had one contact! If I had a issue today I would have no idea who to call!
Yes the system works and yes! I had to call and call to get it done. To save a little money I would say pay more and get good service with another company.
1 year ago
Reply from SolarSesame
We’re truly sorry to hear about your experience and the challenges you faced during the installation process. We understand how frustrating it must have been to deal with delays and a lack of clear communication, and we want to express our sincere apologies for the inconvenience.
At SolarSesame, we value feedback like yours, as it helps us learn and improve. Since your installation, we have made significant changes to our operations, including taking over our installations to prevent situations like this from happening again. We are committed to providing a seamless experience and better service as we grow in the solar industry.
We appreciate your patience and understanding, and we would love the opportunity to make things right. If there’s anything we can do to assist you further or if you have any concerns, please don’t hesitate to reach out directly. We want to ensure that your system continues to work perfectly, and we are here to support you.
Thank you again for sharing your experience, and we hope to earn back your trust in the future.
At SolarSesame, we value feedback like yours, as it helps us learn and improve. Since your installation, we have made significant changes to our operations, including taking over our installations to prevent situations like this from happening again. We are committed to providing a seamless experience and better service as we grow in the solar industry.
We appreciate your patience and understanding, and we would love the opportunity to make things right. If there’s anything we can do to assist you further or if you have any concerns, please don’t hesitate to reach out directly. We want to ensure that your system continues to work perfectly, and we are here to support you.
Thank you again for sharing your experience, and we hope to earn back your trust in the future.
Sep. 12th, 2024
Jim Hasapis Santa Rosa, CA
LIARS, LIARS, LIARS, Avoid this company like the plague! It took 10 months to get my solar working. There's thousands of dollars in damage to my home from their contractors and we are forced to go through our insurance company to get our home repaired. The rain gutters are rippled and bent from the ladder that was leaned against them, The whole electrical panel had to be replaced due to crossing the bus bar and causing an explosion. Our city inspector said this was a fire hazard. I could go on and on with the empty promises and lies. This company is all lip service and no action. I'm not sure how they're still in business!!!!!!
1 year ago
Reply from SolarSesame
Dear Jim,
We're deeply troubled to hear about your negative experience and sincerely apologize for any inconvenience or damage caused to your home during the solar installation process. This is not the standard of service we aim to provide to our valued customers, and we take your feedback very seriously.
We understand the frustration and inconvenience caused by the delays and issues encountered with your solar installation. Our team is committed to rectifying these issues promptly and ensuring that all necessary repairs and corrections are made to restore your home to its proper condition.
Rest assured, we have taken immediate action to address your concerns and investigate the incidents you've described. We are working closely with our contractors and relevant authorities to ensure that proper protocols are followed and that incidents like these are prevented in the future.
Please know that customer satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your concerns further and work towards a resolution that meets your needs.
Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our customers.
Sincerely,
SolarSesame Customer Care Team
We're deeply troubled to hear about your negative experience and sincerely apologize for any inconvenience or damage caused to your home during the solar installation process. This is not the standard of service we aim to provide to our valued customers, and we take your feedback very seriously.
We understand the frustration and inconvenience caused by the delays and issues encountered with your solar installation. Our team is committed to rectifying these issues promptly and ensuring that all necessary repairs and corrections are made to restore your home to its proper condition.
Rest assured, we have taken immediate action to address your concerns and investigate the incidents you've described. We are working closely with our contractors and relevant authorities to ensure that proper protocols are followed and that incidents like these are prevented in the future.
Please know that customer satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your concerns further and work towards a resolution that meets your needs.
Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our customers.
Sincerely,
SolarSesame Customer Care Team
Mar. 11th, 2024
Linda Sacramento, CA
It took a year before they ever got finished installing the solar and getting it connected to SCE. We were never kept up on what was happening and when I’d call them to find out, I either didn’t get called back, or got a text with some kind of excuse and a promise to call me, then never did. Worst thing was we were told we’d get a rebate of almost $8,000, then when everything was done, found out it’s only a tax credit and we don’t have to file taxes, which I made sure they new! I’m still furious over this. They were supposed to have “their guy” call me six months ago with other information for getting rebates! NEVER HEARD A WORD, even after calling them 3 times!
2 years ago
Reply from SolarSesame
Linda,
I am so sorry to hear that your experience with us was less than exceptional. We pride ourself on communication, and I am interested to hear about how we let you down in that regard. I would love to speak with you and personally apologize about this. I am going to personally review your file and check our communication so we can collaborate and find a solution for you!
Best,
Madalyn Ferrara
I am so sorry to hear that your experience with us was less than exceptional. We pride ourself on communication, and I am interested to hear about how we let you down in that regard. I would love to speak with you and personally apologize about this. I am going to personally review your file and check our communication so we can collaborate and find a solution for you!
Best,
Madalyn Ferrara
Aug. 23rd, 2023
Review Source
Diana Pierson Laguna Hills, CA
We had major communication issues , I had to constantly follow up on status only to find out there were constant delays. I was never told I’d have to pay for solar even when panels were not installed. Every time I was told they would call me back with an update a call never came in I had to constantly call myself.
2 years ago
Reply from SolarSesame
Diana,
I am so sorry to hear that we were unable to provide you with exceptional service. I am going to personally reach out to you to learn more about your experience. In the meantime, I apologize for the inconvenience, and appreciate you sharing your experience with us. We take every review seriously and work diligently to improve as a unit from them.
Best,
Madalyn Ferrara
I am so sorry to hear that we were unable to provide you with exceptional service. I am going to personally reach out to you to learn more about your experience. In the meantime, I apologize for the inconvenience, and appreciate you sharing your experience with us. We take every review seriously and work diligently to improve as a unit from them.
Best,
Madalyn Ferrara
Aug. 23rd, 2023
Review Source
Paul K Modesto, CA
No follow up. Have the solar panels installed and still no word on when the tie in will happen. Been paying for the solar panel for 3 months now and receiving no benefits from it. Horrible experience, thinking about removing them.
2 years ago
Reply from SolarSesame
Dear Paul,
We're sorry to hear that you didn't receive the level of customer service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review your situation and take steps to ensure that we can rectify this for you. Your feedback is extremely valuable to us and will assist us in improving our services.
We're sorry to hear that you didn't receive the level of customer service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review your situation and take steps to ensure that we can rectify this for you. Your feedback is extremely valuable to us and will assist us in improving our services.
Aug. 18th, 2023
Review Source
Albert Knapp Gardena, CA
Communication was horrible, timelines were completely ignored, and had to fight for reimbursement for terrible customer service. The only saving grace was Kristen Z who I believed worked hard to do right by the customer.
2 years ago
Reply from SolarSesame
Thank you Albert for the feedback on your experience. I am sorry that we were not able to provide you with the exceptional service we strive for. I would love to know more about how we can change that in your eyes . I will send you an email so we can talk more about what happened, and make sure this is resolved for you.
Best,
Madalyn Ferrara
Best,
Madalyn Ferrara
Aug. 22nd, 2023
Glenn Johnson Nipomo, CA
Company has failed to treat me as a valued customer. Contract has not been completed. Bear has not commissioned the system and Sesame has not advocated for me.
2 years ago
Reply from SolarSesame
Hi Glenn,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We are working to resolve this as quickly as possible and find a solution that works for you! A member of the team will be in contact with you shortly!
Thank you for your patience,
SolarSesame
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We are working to resolve this as quickly as possible and find a solution that works for you! A member of the team will be in contact with you shortly!
Thank you for your patience,
SolarSesame
Aug. 17th, 2023
Julie Liu
this company is a bunch of scammers they cheated me out of thousands and non stop lies.
1 year ago Edited June 30, 2024
Reply from SolarSesame
Thank you for sharing your feedback. We take all concerns seriously and are committed to resolving any issues that arise.
We understand that you are frustrated and apologize for any inconvenience you have experienced. As a contractor, it is crucial to follow our established procedures to ensure smooth operations and timely payments.
We are more than willing to discuss this matter further to find a resolution. Please feel free to email us at payroll@solarsesame.com, as you have previously done, so we can work together to address your concerns.
Our goal is to maintain a positive and productive working relationship with all our contractors, and we are here to support you in any way we can.
Thank you for your understanding and cooperation.
Best regards,
SolarSesame Care Team
We understand that you are frustrated and apologize for any inconvenience you have experienced. As a contractor, it is crucial to follow our established procedures to ensure smooth operations and timely payments.
We are more than willing to discuss this matter further to find a resolution. Please feel free to email us at payroll@solarsesame.com, as you have previously done, so we can work together to address your concerns.
Our goal is to maintain a positive and productive working relationship with all our contractors, and we are here to support you in any way we can.
Thank you for your understanding and cooperation.
Best regards,
SolarSesame Care Team
Jun. 18th, 2024
AARON LOPIN
Scammed me out of thousands of dollars and then ignored me
1 year ago
Reply from SolarSesame
Aaron,
We are sorry to hear that you feel that way. SolarSesame works hard to ensure that all of our partners are paid appropriately and according to the agreements we have. I understand that you feel that you’ve been unable to reach us. Is this in addition to the 2-3 emails we’ve had with you back and forth over the last few days regarding this matter? If so, our apologies, and please email us again, and we will respond promptly during normal business hours to address your concerns.
We are sorry to hear that you feel that way. SolarSesame works hard to ensure that all of our partners are paid appropriately and according to the agreements we have. I understand that you feel that you’ve been unable to reach us. Is this in addition to the 2-3 emails we’ve had with you back and forth over the last few days regarding this matter? If so, our apologies, and please email us again, and we will respond promptly during normal business hours to address your concerns.
Jun. 28th, 2024
