SolarSesame: Read 74 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Heather Pulford

Fantastic experience! Andre has been wonderful. He is friendly and professional. He was very patient with all of my questions and highly knowledgeable. There has been great communication every step of the way and the service has been fast. I would highly recommend this company!

1 year ago

Reply from SolarSesame

Hello Heather,
Your comments have been shared with our entire team! When we hear from happy customers like you, we spread the positivity around!
The SolarSesame Team

Jul. 31st, 2023

star star star star star

Clifford Rawson Santa Clara, CA

Spoke with Andres over a period of five or six days and found him to be very thorough and straightforward. No pressure, he went over all of the pertinent details with me. Very patient and knowledgeable.

1 year ago

Reply from SolarSesame

We are so grateful you took the time out of your day to share your review with us, Clifford.

We'll make sure your review is relayed to Andres, it will make their day!

Best,
SolarSesame

Jul. 31st, 2023

star star_border star_border star_border star_border

Linda Sacramento, CA

It took a year before they ever got finished installing the solar and getting it connected to SCE. We were never kept up on what was happening and when I’d call them to find out, I either didn’t get called back, or got a text with some kind of excuse and a promise to call me, then never did. Worst thing was we were told we’d get a rebate of almost $8,000, then when everything was done, found out it’s only a tax credit and we don’t have to file taxes, which I made sure they new! I’m still furious over this. They were supposed to have “their guy” call me six months ago with other information for getting rebates! NEVER HEARD A WORD, even after calling them 3 times!

1 year ago

Reply from SolarSesame

Linda,
I am so sorry to hear that your experience with us was less than exceptional. We pride ourself on communication, and I am interested to hear about how we let you down in that regard. I would love to speak with you and personally apologize about this. I am going to personally review your file and check our communication so we can collaborate and find a solution for you!
Best,
Madalyn Ferrara

Aug. 23rd, 2023

star star star star star

Breanna Aragon Urrutia Paramount, CA

I’m Impressed by the knowledgeable staff and exemplary customer service! An efficient administrator in regards to the solar industry. Great job guys, and thank you again!

1 year ago

Reply from SolarSesame

Breanna,
Thank you for taking time to share feedback on your experience with us here at SolarSesame. We strive to make the switch to solar both educational and efficient for homeowners!
Sincerely,
SolarSesame

Jul. 31st, 2023

check_circle

Verified Customer

star star star star star

Andrew Morbitzer Thousand Oaks, CA

Michael is a fair, highly qualified and AMAZING partner/consultant.

1 year ago

Reply from SolarSesame

Thank you, Andrew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Best,
Madalyn Ferrara

Sep. 8th, 2023

star star star star_border star_border

MJ Dellaquila Atascadero, CA

Not enough communication to let me know what was happening. Cancelled several appointments and kept pushing back the installation thus holding up workman that I had hired to install my heat pump water hester

1 year ago

Reply from SolarSesame

MJ,
I am so sorry that we had a delay in work, causing another project to be pushed back for you. I would like to better understand the details of your experience so I can personally do everything I can to make right by you. We pride ourselves on taking quality care of our homeowners and I want to make sure you experience that same level care. I am going to email you personally to discuss further.
Best,
Madalyn Ferrara

Aug. 23rd, 2023

star star star star star

Stuart Douglas Sacramento, CA

Very informative, and very good personality. Helped me find my electric bills with my phone to give me an accurate quote.

1 year ago

Reply from SolarSesame

Hi Stuart,
Thank you so much for the positive feedback! We are thrilled to hear you enjoyed your experience with us!

Your Friends at SolarSesame

Aug. 17th, 2023

star star star star star

Dorian Fernandez

It’s not just the great prices but I like that they are always talking about improving the experience for the customer. The customers are always number one!

1 year ago

Reply from SolarSesame

Dear Dorain,
It is always amazing to hear that we have been successful in our goal of providing our customers with the best possible experience. Thank you for allowing us to assist you in going green!
Best,
The SolarSesame Family

Jul. 31st, 2023

check_circle

Verified Customer

star star star star star

Nael Zaino LA

Proffesional installer and fast completion

1 year ago

Reply from SolarSesame

Nael, we spotted your 5-star review. Wow! Thank you so much for trusting us, and I can’t wait to share the team!
Best,
Madalyn Ferrara

Sep. 8th, 2023

star star_border star_border star_border star_border

Diana Pierson Laguna Hills, CA

We had major communication issues , I had to constantly follow up on status only to find out there were constant delays. I was never told I’d have to pay for solar even when panels were not installed. Every time I was told they would call me back with an update a call never came in I had to constantly call myself.

1 year ago

Reply from SolarSesame

Diana,
I am so sorry to hear that we were unable to provide you with exceptional service. I am going to personally reach out to you to learn more about your experience. In the meantime, I apologize for the inconvenience, and appreciate you sharing your experience with us. We take every review seriously and work diligently to improve as a unit from them.
Best,
Madalyn Ferrara

Aug. 23rd, 2023

star star_border star_border star_border star_border

Paul K Modesto, CA

No follow up. Have the solar panels installed and still no word on when the tie in will happen. Been paying for the solar panel for 3 months now and receiving no benefits from it. Horrible experience, thinking about removing them.

1 year ago

Reply from SolarSesame

Dear Paul,
We're sorry to hear that you didn't receive the level of customer service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review your situation and take steps to ensure that we can rectify this for you. Your feedback is extremely valuable to us and will assist us in improving our services.

Aug. 18th, 2023

star star star star star

a t San Ramon, CA

Michael Q is amazing and responsive, he is the reason for my Solar installation.Very happy with overall process!

1 year ago

Reply from SolarSesame

Thank you for sharing your feedback about your service! We are glad to hear that our team's performance exceeded your expectations, and we will make sure Michael Q receives the recognition he deserves! Thank you again, have a great day!

Best,
SolarSesame

Aug. 17th, 2023

star star_border star_border star_border star_border

Albert Knapp Gardena, CA

Communication was horrible, timelines were completely ignored, and had to fight for reimbursement for terrible customer service. The only saving grace was Kristen Z who I believed worked hard to do right by the customer.

1 year ago

Reply from SolarSesame

Thank you Albert for the feedback on your experience. I am sorry that we were not able to provide you with the exceptional service we strive for. I would love to know more about how we can change that in your eyes . I will send you an email so we can talk more about what happened, and make sure this is resolved for you.

Best,
Madalyn Ferrara

Aug. 22nd, 2023

check_circle

Verified Customer

star star star star star

Cr1spy Apple Valley, CA

Everything was handled very professionally. Loved all the follow ups and how nice everyone was.

1 year ago

Reply from SolarSesame

Thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 17th, 2023

star star_border star_border star_border star_border

Julie Liu

this company is a bunch of scammers they cheated me out of thousands and non stop lies.

5 months ago Edited June 30, 2024

Reply from SolarSesame

Thank you for sharing your feedback. We take all concerns seriously and are committed to resolving any issues that arise.
We understand that you are frustrated and apologize for any inconvenience you have experienced. As a contractor, it is crucial to follow our established procedures to ensure smooth operations and timely payments.

We are more than willing to discuss this matter further to find a resolution. Please feel free to email us at payroll@solarsesame.com, as you have previously done, so we can work together to address your concerns.

Our goal is to maintain a positive and productive working relationship with all our contractors, and we are here to support you in any way we can.
Thank you for your understanding and cooperation.

Best regards,
SolarSesame Care Team

Jun. 18th, 2024

star star star star star

christina silva Huntington Beach, CA

Everyone was courteous and explained the entire process clearly

1 year ago

Reply from SolarSesame

Christina,
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and I will personally relay the positive feedback to them! Thank you for going solar with us!
Best,
Madalyn Ferrara

Sep. 8th, 2023

star star star star star

Julie Wallace San Antonio, TX

He explains everything clearly and is always available for questions

1 year ago

Reply from SolarSesame

Thank you, Julie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 23rd, 2023

star star star star star

Minerva Shrewsbury, MA

Mick L was really thorough and detailed everything, end to end.

1 year ago

Reply from SolarSesame

Hello Minerva , Thank you so much for your review! I am glad the team was able to take care of you during your transition to solar!

Aug. 22nd, 2023

star star star star star

William McMorran Vacaville, CA

Very knowledgeable team . From the Sales personnel to the installers.

1 year ago

Reply from SolarSesame

Thank you, William! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2023

star star_border star_border star_border star_border

Glenn Johnson Nipomo, CA

Company has failed to treat me as a valued customer. Contract has not been completed. Bear has not commissioned the system and Sesame has not advocated for me.

1 year ago

Reply from SolarSesame

Hi Glenn,

Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

We are working to resolve this as quickly as possible and find a solution that works for you! A member of the team will be in contact with you shortly!

Thank you for your patience,
SolarSesame

Aug. 17th, 2023

check_circle

Verified Customer

star star star star star

Mark

Mr. W was very professional. He got right to work.

1 year ago

Reply from SolarSesame

Mark, Thank you for your kind words on Mr. W! I will be sure to relay the high remarks to him, as I am sure it will make his day!

Aug. 24th, 2023

star star star star star

Eric Klinger Folsom, CA

Great company with great people and fast install

1 year ago

Reply from SolarSesame

Eric, thank you for taking the time to share your feedback! Have a great day!

Jul. 31st, 2023

star star_border star_border star_border star_border

AARON LOPIN

Scammed me out of thousands of dollars and then ignored me

4 months ago

Reply from SolarSesame

Aaron,
We are sorry to hear that you feel that way. SolarSesame works hard to ensure that all of our partners are paid appropriately and according to the agreements we have. I understand that you feel that you’ve been unable to reach us. Is this in addition to the 2-3 emails we’ve had with you back and forth over the last few days regarding this matter? If so, our apologies, and please email us again, and we will respond promptly during normal business hours to address your concerns.

Jun. 28th, 2024

star star star star star

Rafael Osorio Tucson, AZ

Prompt response, friendly staff, very professional staff

1 year ago

Reply from SolarSesame

Rafael, Thank you so much for your feedback! We greatly appreciate your kind words!

Aug. 23rd, 2023

SolarSesame Reviews