On March 9, 2026, I spoke with you, Rueben, regarding an individual named Nick O, who represented himself as a sales representative for Solarmax. Nick O. worked directly with my wife and me during our decision to purchase solar services for our home.
During our discussions, Nick O. represented that if we signed with Solarmax, the company was offering a promotional incentive that included the installation of a patio, valued at approximately $30,000, along with a $1,000 payment to the homeowner. At the time, we had already signed an agreement with another solar provider. However, Mr. Ochoa strongly encouraged us to switch, emphasizing that Solarmax offered a superior warranty and that the promotion was available if we chose to move forward with Solarmax. He also represented that Solarmax had sent him directly to our home to determine whether there was anything he could offer to earn our business.
Based on these representations and our understanding that Nick O. was acting as an employee and authorized representative of Solarmax, we decided to cancel our agreement with the other provider and proceed with Solarmax.
When the time came for installation, we experienced repeated delays and were given multiple explanations that ultimately resulted in no progress. As a result, I contacted Solarmax directly for assistance. After sending an email requesting next steps, I received a return phone call on March 10, 2026. During that conversation, I was informed that similar situations had occurred with multiple customers over the past thirty days. I was also told that Solarmax had recently cut ties with Nick O. and that he was not an employee but rather an independent contractor.
This information directly contradicts how Nick O. represented himself during our interactions. At no point did he disclose that he was operating independently or outside the authority of Solarmax. Throughout the entire transaction, he presented himself as a Solarmax representative acting on behalf of the company.
Regardless of his employment classification, Solarmax benefited from the sales generated through his representations, and he conducted business while portraying himself as acting on behalf of Solarmax. Based on the promises made during the sales process, we are requesting that Solarmax honor the promotional agreement that was offered to us.
Specifically, we request either:
Fulfillment of the promised patio installation as represented during the sale, or
Compensation equivalent to the represented value of the patio, approximately $30,000, along with the $1,000 promotional payment promised to the homeowner.
Additionally, after further review, I discovered that Nick O. does not appear to have been licensed to conduct door-to-door sales. Given the circumstances, we believe this matter may fall within the protections provided under the Consumer Legal Remedies Act.
It is our preference to resolve this matter amicably and without the need for further action. We respectfully request that this matter be reviewed by your legal or executive team and that we receive a response outlining the next steps.
We appreciate your prompt attention to this matter and look forward to hearing from you soon.