SolarCity: Read 716 User Reviews From Real Homeowners

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William Tejada Northridge, CA

My system is donw, since September 14, 2019 is now October 17, 2019 no one have reach out to me, no one had come to fix it, no one care, no one want to be responsable. this is Tesla Worse company in Solar Business.

5 years ago

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Peter Cipolletti

3 Months to fix a downed inverter with no Compensation... Imagine your car was in the shop for 3 months with no loaner while on lease? Worst. Customer. Service. Ever!

5 years ago

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Rochelle Boggess Villas, NJ

I think you are the worst company out there and you take advantage of people there is no savings with you it cost me with you as and with the electric company I pay two big Bill's roof leaks and you don't fix it

5 years ago

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DZinter Anaheim, CA

Our panels stopped functioning and they continued to charge me without coming to fix them for 9 months. Their customer service is awful. They send you around in circles to the point my senior father was in near tears.

5 years ago

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Xiaohong Cao Atascadero, CA

In 2017, no solar data for 4 months. I had to pay PGE extra bill $1131.90. In 2016, no data on Aug. In 2018, no data for hours a day sometimes. Broken tiles left on the roof for years.

5 years ago

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Robert Pike San Diego, CA

We are very happy with SolarCity's solar. Our SDG&E bill went from $216.00 to $10.00 credit each month.

6 years ago

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kathy grima East Haven, CT

my panels installed in sept still not working was told there was a problem last week it would not turn on so now wait again customer service sucks never get to talk to same person twice

6 years ago

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Bill Haney Sun City West, AZ

Do not buy from Solar City/Tesla. I did and I got screw on the deal. They lie about the tax credit of 30%, never got it. Try talking to them and did no good. There are better company's out there.

6 years ago

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Mark Valley Center, CA

Outstanding service and installation. Very happy with my solar product from SolarCity.

7 years ago

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Richard Schneider Napa, CA

The system is working as advertised, not system problem after three years. Very happy with Solar City

7 years ago

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Terry Rich Coarsegold, CA

SolarCity Failed to communicate when their product Stopped working. It took them over 200 days to tell us that our panels stopped working. We ended up with $1700 true-up. Now they wont take any responsibility!

7 years ago

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Melanie Britton Elk Grove, CA

I owe money to both Smud and Solar City every month! I am not saving money, I so frustrated with the customer service that I get when I call and try to get answers to my questions.

7 years ago

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Cheryl Nichols

haven't had good experience with Solar City. didn't explain how to properly use our solar, so paid them as well as, a huge PGE bill. got our bill down before solar installed.

7 years ago

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Ralph Salinas, CA

Stay away from this company! No customer service, unknowledgeable, and refuse to talk to you when attempting to remove solar panels from property. I had to get an attorney just in order to remove their solar panels.

7 years ago

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Dee Tucson, AZ

Experienced long delays when system is down since they have NO Inventory on hand. From the call "there is no power" to the final working fix can be months!

7 years ago

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Ira Blacker Las Vegas, NV

the worst, most slapstick customer service of any business I ever dealt with. all young kids, probably living in mommies basement, who haven't a clue.

7 years ago

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Russell Markus Aliso Viejo, CA

PPA is a great option for me, especially on a rental unit. Solar City covered most of the cost of roof repairs too.

7 years ago

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Chris Kalhoon

Have had problems from the get go from SC from over 1.5 years to get system turned on to placing panels in wrong areas to illogical ways to not upgrade system to trying to sell me a whole new system

7 years ago

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Megan Farquhar Pomona, CA

I got solar city to save money I have double what I pay every month, customer service does not help you they what to screw you for all you have what they advertised is not what we got

7 years ago

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Daryn L Billings

Was told by solor city that if my system proved to be too small that could add pannals to it. That turned out to be a lie. They only can install a completely separate system,

7 years ago

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marc gold

made a lot of promises but could not follow through... each department has their own rules...the right hand does not talk to the left...don't get sucked in to this big corporation.

7 years ago

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ed graves Madison, WI

i sent an e-mail to solarcity almost two weeks ago i've heard nothing back in that time.i was told up front that my utility bill would be lower,but that has not been the case.it has gone up.i am not happy.

7 years ago

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Gregory Sambor Chicopee, MA

Solar city did a wonderful job on my system and I would recommend them to my family and friends!

7 years ago

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Chris Hume Monterey Park, CA

Lame. They have no plan to install batter back up units. They have been promising this for years, and now "it's on hold indefinitely." Don't go with Solar City. Unless you want to be left in the dark.

8 years ago

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Daniel Small Salem, MA

I had a contract for 12 cents per kilowatt hours. they said i cancelled it and then started charging me 13.7 cents per kilowatt hours. and they did that all with electronic signature which i never did

8 years ago

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Layna675898 Fresno, CA

They sold me a system that was way to small for my home and did not produce enough power to cover 1/7 of my monthly consumption. Costumer service did apologies but now I'm stuck in a 18yr contract. They SUCK!!

8 years ago

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Richard Lyon Shaftsbury, VT

I am very impresses with the speed and quality of the service. Installed on a rainy weekend too.

8 years ago

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Ben Miller California

so far so good Southercal edison on the other hand are crooks. need to add another panel to stop paying SCal ed

8 years ago

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Sharon C. Kelch East Mesa, Arizona

They were great and I love having solar. Don't know why everyone doesn't have it here in AZ.

8 years ago

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Mitchell Dimacale Egg Harbor Township, NJ

SolarLoan is now available, for consultations and information, Email Mdimacale@solarcity.com

8 years ago

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Bob Spanswick Newington, CT

Customer service is terrible. Salesperson said we would save x amount of dollars and we are not even close. Salesperson not with the company anymore so I called the "sales manager" three times and no call back yet.

8 years ago

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Fred Jadidian Aurora, CO

Solar city has a misleading sales practice and they lie about what will really cost the consumer with and without solar energy. Consumers should get together for a class action lawsuit.

8 years ago

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Xuan Chen Fountain Valley, CA

Best Company . Quick Installation. No Upfront cost. See saving $ right away. Love it

8 years ago

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Jean Bloomfield, NJ

I try to get solar panel for my house from solar city they talk good game but when comes down to find out if you could have the panels. Solar City will not approve you if you do not have good credit score.

8 years ago

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Claire Odenton, MD

I LOVE our solar panels... We are helping the planet AND saving money. It is a win WIN!

9 years ago

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Jon Chebalte San Francisco, CA

Great service . Low pricing and can't compete with the warranty or the asthetics. Jon

9 years ago

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laurie Norwich, NY

So far so good! Been with them for 3 months and had to contact customer service and was quickly taken care of

10 years ago

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Coviello Oxford, CT

Our system has been up and running for about a year now...no complaints re reps, installers etc.

10 years ago

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Theresa coyne Tucson, AZ

extremely happy with solar city from day one is been a great addition to our home

10 years ago

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Trent Chico, CA

Well communicated. Install was professional and system blends right in with roof.

10 years ago

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Chuck Stabenow Phoenix, AZ

Great company, great system, and GREAT results, We LOVE OUR SOLARCITY System!!!!!!

10 years ago

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Tom Mein Latham, NY

I love it. I have not have an electric bill from my utility company in 3 months.

10 years ago

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stupid me Fresno, CA

Night mare .night mare might last 20 yrs. My monthly elect bill went from under 100 a month now minimum 300 a month. 150 to tesla and 200 to so cal edison..

3 years ago

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dwight schutt West Fargo, ND

my cost now is more each month than if i didnt have solar, these people are nothing but crooks and nothing is being done to correct this problem worst company there is

6 years ago Edited September 14, 2021

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Jacque McBride Fallbrook, CA

I don't appreciate the fact that they arbitrarily started charging me for using my credit card to pay their bill.

6 years ago

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Tim Bruce Santa Rosa, CA

How did they get rated so high they are the worst out there. Customer service terrible. Trouble shooting just plane no clue. Only one star because I can’t leave 0 Stars

7 years ago

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Mark Miller Linden, CA

Had Solar put in this past June, thus far my bill has far exceeded my pg@e bill. $375 a month vs $255, now, please tell me one more time why I should have Solar?

7 years ago

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Manny Poway, CA

Keep falling short about 50/month average. Been working on solution for about a year now. Last years 500 Christmas surprise was not okay.

7 years ago

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richard robison

they are great for awhile,and then you don`t hear a word....you can find better.......took over 7 months to start and we are not saving anything yet.....

7 years ago

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michael varano jr Trenton, NJ

all boils down to solarcity wanting to rent my roof for next seven years for about 35 dollars a month -so if rates go up i see nothing while they make out= no thanks

7 years ago

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