Solar Topps Reviews

Our sales rep was very knowledgeable and professional. The installation process was seamless and the crew did a great job. Solar Topps lost our paperwork before it was issued to the city or APS so turning our solar panels on has been delayed almost two months. Because of this I now have an extra two months of electric bills that I did not expect/budget for. I asked Solar Topps to assist with this bill as it is in result of their error. They claim that they cannot but not to worry because I will not need to pay for my panels until they are turned on. This still leaves me with an extra $1000+ expense that I had not planned for. Not only this, but my final electric bill and solar panel payment were due within days of each other. Solar Tops once again cannot help. Even though they promised 30 days bill-free. I understand that mistakes can be made but a company should do all it can to make it right. They should also be honest. I do not feel like Solar Topps did that and I really wish I would have chosen another company. Not only this, but the sales manager and Owner refuse to take ownership for their mistake and were extremely rude and unhelpful.

I went with Solar Topps because they were best priced. We got what we paid for. The owner (who doesnt appear to be from this country and the research I did on them indicated this) was arrogant and rude on multiple occasions. They say they are "locally owned" but they are shipping money overseas according to filings that I found through my tax office. I ended up cancelling after 5 months of unanswered calls, there office was closed at random times. I wouldn't surprised if they are out of business soon.

Salesman lied regarding the cost of the system. The electrician, Gilbert was rude and his appearance was dirty and unprofessional. The owner, Neal was very rude when confronted via telephone and accused me of lying and hung up on me when I tried to explain the problems. My roof now leaks. Stay away from this company if you want good customer service