Solar Optimum Reviews

The salesman was very professional and answered all of my questions. I agreed to go with Solar Optimum because they were about $2k less than the competitor. I had to sign a separate contract for the battery and when I added the amounts together, I realized that the total amount was $2k more than the total quoted me. I went back to the salesman who told me there was nothing they could do. As I had already signed the preliminary contract and completed the preliminary site survey, I decided to proceed. I am less than 3 months in and the gateway, system controller, microinverters and battery quit communicating with the Enphase app for a week. The second time I called, I was told I needed to reset the gateway wifi connection. I did that and even though the gateway is successfully reconnected to the wifi, the system controller, microinverters and battery were not. A live view of the system showed that the battery was not discharging. A tech came out, but couldn't fix the issue. I got a call the next day from Solar Optimum saying that a software update not pushing through was a know issue and they were able to correct it remotely. The system is now working and I hope there will not be any more glitches or issues.

Representative came was all sales. Didn’t even look at roof for any potential issues. Only looked at panel at my urging. We have an older electrical panel and I was concerned about any last minute costs and was told it would be only $1500, however, I noted I was concerned it would be much more expensive and didn’t want to sign until they told me all costs. Although I asked to be sent the proposal and financing options, I never received anything. I called office aft 4 days and they had the representative call me. When he did, he said I had to contact Edison for them to spot new panel location so they could tell me full price. I expected a turnkey process.

First, I had some trouble getting my project status updates. After some delay company contacted me and looks like my project will be done on time.