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Solar is Freedom Reviews

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7.4

Overall Score

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Chris Spurgeon Evansville, IN

Ultimately, we received an efficient solar system at a very competitive price. Adam, our sales representative was informative and responsive. We had some issues with installation that delayed production for a while, but they provided reasonable reimbursement until the issue was resolved.

3 years ago

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Reply from Solar is Freedom

Thank you for the feedback, Chris! Welcome to the solar community!

Mar. 8th, 2021

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Mamma Mia Crittenden, KY

This company was easy to work with on getting the solar panels. Everything that they have promised has happened. The crew that installed the panels was extremely professional and completed the project in 2 days.

3 years ago

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Reply from Solar is Freedom

Thanks for the excellent feedback! Welcome to the Solar Community!

Feb. 22nd, 2021

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Adam Wilson Crestwood, KY

The overall experience was delightful. There were only a very few issues along the way, and when something wasn't right, they worked hard to fix it. I would recommend working with them.

3 years ago

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Reply from Solar is Freedom

Great feedback, Adam! Glad to hear that even when things weren't perfect, our team was there to make it right! Welcome to the solar community!

Feb. 4th, 2021

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Tony Miller West Lafayette, IN

These guys are doing it right. Adam T made the process very simple. The installation crew were on time, fast, and vacuumed up when they were finished. Yay free electricity!

3 years ago

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Reply from Solar is Freedom

Great feedback here! Thank you Tony!

Dec. 29th, 2020

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Alex Welter ,

Our Rep, Adam was amazing and installation was simple and easy. They did exactly what we asked with connections and wiring!!! Looks great and we couldn’t happier. Thank you Adam great job, Alex and Ryan

3 years ago

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Reply from Solar is Freedom

Adam always does a great job! Welcome to the Solar Is Freedom community!

Dec. 16th, 2020

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Zachary Calañgi ,

I love how Solar is Freedom is seen as best value for the money as well as best ROI for homeowners. I hate how I did not gain exposure to this company sooner as the tax reaping benefits have gone down slightly.

3 years ago

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Reply from Solar is Freedom

Great feedback! That is exactly why we are telling everyone to sign up as soon as possible! Welcome to the Solar Is Freedom community!

Dec. 16th, 2020

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Rena Fairchild Cleveland, OH

Solar Is Freedom is a great company to work with. We wish we would have made this decision years ago. The savings is such a relief for us financially! So glad we went through them!

3 years ago

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Reply from Solar is Freedom

"We wish we would have made this decision years ago" - great quote! Welcome to the Solar Is Freedom community!

Dec. 15th, 2020

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Margaret Minkos New Albany, OH

We have had a great experience so far. They have been responsive, professional and pleasant. We have only just had them installed so we cant speak to their over time quality, but so far the experience has been good.

3 years ago

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Reply from Solar is Freedom

Great to hear everything has been excellent so far! We would like to welcome you to the Solar Is Freedom community! You'll find with our warranties and service, the experience will continue to be outstanding!

Dec. 10th, 2020

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Brian Popovich ,

They are a top notch company to deal with. They work in a timely manner and pass the savings on to you. It is fun to sit and watch the app to see how much savings you are producing everyday

3 years ago

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Reply from Solar is Freedom

We love to hear that! Feel free to share that production you're watching on social media! Anyone who connects with us can earn you extra income if you are in our Customer Advocacy Program! Contact your Account Manager for details. Welcome to the Solar Is Freedom community!

Dec. 8th, 2020

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Dianne Santiago Columbus, OH

Thanks Solar is Freedom for a great job designing the layout and installing our solar panels. Especially appreciate that you went the extra mile to check with our homeowners association for approval.

3 years ago

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Reply from Solar is Freedom

Great feedback! In our effort to make sure all headaches are taken out of the project, we will always work with HOA's and any other relevant decision makers. Welcome to the Solar Is Freedom community!

Dec. 8th, 2020

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Jack Reall Sunbury, OH

Great experience from the beginning to end. Had a little glitch with the monitoring, but it was fixed to our satisfaction. Great company of friendly, respectful professionals.

3 years ago

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Reply from Solar is Freedom

Great to hear our operations and maintenance team did such a great job! Welcome to the Solar Is Freedom community!

Dec. 4th, 2020

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Edward Felker ,

My husband and I talked with Shelby K last night. she presented the product very well. she explained the product and answered our questions. I can not wait to start saving money with solar power.

3 years ago

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Reply from Solar is Freedom

Outstanding to hear! We look forward to working with you for years to come and the thousands in savings ahead!

Nov. 20th, 2020

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Mike Morgan Hamtramck, MI

We are very happy with Solar is Freedom. They were professional and answered all of my questions quickly. I have an average bill of $134. I just got my first electric bill - credit of $27. Amazing!

3 years ago

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Reply from Solar is Freedom

Great to hear! Thanks for the phenomenal review!

Nov. 10th, 2020

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Chris williams Hamilton, OH

I was on the fence about solar with as big of an investment as it is as a new home owner but they talked me through it and explained it and I’m so pleased we made the choice, it’s definitely paying off.

4 years ago Edited September 14, 2021

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Reply from Solar is Freedom

Thank you for the feedback! No better way to support your local community than buying solar with a local company!

Nov. 9th, 2020

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Jerry Cantrell Louisville, KY

Jaylon J the representative I worked with was outstanding. He explained their Solar System products honestly and thoroughly. There was no hard sell and he did everything he promised to do. If you’re interested in learning about solar I highly recommend Solar is Freedom!!

2 years ago

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Sophia Huff Lexington, KY

I have just had my solar panels installed. This process was satisfactory but did take longer than I was told. After electrical work was completed my hot tub kept kicking breaker, I was told this was on my end. Hot tub worked before they came and did not when they left. Crew left and didn't come back for a week. Electrician made me wait to even assess hot tub. He said it was my equipment but would have been nice for electrician to fix while he was there. Going on 2 weeks without hot tub due to wait time with local electrician. Anxiously waiting to see if this saves on electric bill. Karim is super nice to work with.

2 years ago

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Valerie Kulhavik Cincinnati, OH

We have had a great experience so far with Solar is Freedom and our account manager, Adam Tomlin. Everyone has been professional and they have communicated with us each step of the way. They have been responsive and answered all our questions. I would definitely recommend this company if you're interested in solar panels.

3 years ago

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Reply from Solar is Freedom

Thanks for the excellent feedback! Welcome to the Solar is Freedom community!

Oct. 26th, 2021

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Jmarsh Macomb, MI

I became a Solar is Freedom customer when I purchased a home in Cincinnati, Ohio. I have been a happy customer because of their professionalism, friendliness, and the efficiency of using solar energy. I hope more people choose to take advantage of solar power.

3 years ago Edited September 14, 2021

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Reply from Solar is Freedom

Great to hear! We appreciate the continued support and great feedback! Welcome to the Solar is Freedom community!

Oct. 7th, 2021

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Aaron King

Overall, I am mostly satisfied with the system and my experience with the company. Put more accurately I think I got the system I wanted, but dealing with the sales and back office was often dominated by poor communication and a distinct feeling I was not getting the whole story when issues would come up. Even today after over half a year from install, I have issues with incorrect data logging (a glaring programming issue from SolarEdge Corp and outside of Solar is Freedom’s control) and cannot get access to the detailed panel data included in all of SolarEdge’s promotional information. The latter issues is a Solar is Freedom configuration issue, which despite multiple requests they will not grant to me. This feels like an attempt by Solar is Freedom to reduce their warranty calls when the panels do occasionally go bad. and I suspect so they don’t have to explain to customers the intrinsic variability of panel yield. To me it feels a little slimy on the part of Solar is Freedom. I did a fair amount of research on the engineering and financials before I started bidding the project and I knew that there was a very wide range of quality in installers in the industry from very small high quality local people, to big corporation trying to muscle in, to some downright scammers. I knew I didn’t want one of the door to door style PPA/lease scammers and I didn’t want to deal with a big corporation that was trying to squeeze profit out of me, but I was also trying to stay with in my budget. Solar is Freedom fell into that sweet spot of about 4 local companies that I had bid the project. Of the 4 companies that bid the project, Solar is Freedom was the most aggressive used car type sales pitch, but they had the best warranty, they were willing to work with me on some on the more unusually requirements I had (ground pole mount, option for DC coupled batteries in the future, and the ability to operate when the grid was down.) In the sales pitch, I thought their pay back financials were way optimistic, but their system install prices were very competitive. The Powerpoint-like initial engineering plan with rough layout and minimal Bill of Materials was very crude but gave me enough confidence to sign up with them. I figure their engineer would spend a little bit more time on it once the job was secure like specifying string sizes, min wire gauging and other rudimentary requirements. Little did I know that was all that was going to be done as far a system design was concerned. Since a site visit never happened, initially due to the COVID lock down and then was just forgot about, I ended up doing most of the panel siting optimization myself with a compass and sextant phone app to minimize the effect of some trees, online tables of sun latitude vs time in the year, and a department of energy solar estimation program. I had to send in PowerPoint designs to get things straightened out with the permitting. Most of the real engineering work was done by the top notch tradesmen once they got on site and tried to interpret the frankly embarrassingly crude “engineer’s” plans. We had a permitting issue initially due to some backyard zoning weirdness in Warren county, but the lady in the permits department for Solar is Freedom is great and got all the variances and request filed right away. I was a little annoyed when I had to go to the county board of variance meeting by myself (creating my own presentation the morning before the meeting) and represent both myself as the homeowner and as the installer (Solar is Freedom) before the board. But the variance passed and with that squared away in June I was told by my salesman to expect install in about 3 weeks. Initially I was very frustrated because the project install date kept creeping out without explanation. Once the zoning issues was taken of care of the project was perpetually 3 weeks out from install. This went on for about 3 months, and then another 2 months when the install was going to happen between 1-2 weeks away. After the fact, I discovered they had many issues that were out of their control when some key people had gotten hurt, or gotten sick, and then some supplier issues with the mount company I requested they use. There had also been some obvious signs that the backroom shop forgot to order materials as 1 inverter was overnight drop shipped to my house from Michigan and the other never arrived on the day it was needed. It was also clear that other clients had been moved in front of me in the schedule, something confirmed to me when I erroneously started getting paper copies of other people’s Solar is Freedom permits sent to me. Being an engineer and a project manager, I know that things happens, stuff gets delayed… but I am not going to be nearly as frustrated if I’m not kept in the dark that issues are going on. Makes me feel disrespected. Through the whole waiting period I would often not hear from my salesman Adam for 2-4 weeks. I suspect Adam was in the frustrating position to not have any more idea of what was going on than I did, but I often had to push him to go ask Pat (the shop foreman?) for an update. Pat would feed him a line, and then Adam would report back to me. It got so bad I threatened to drive down to Amelia to try to get someone with some authority to sort things out. Once the install got started communication improved a little bit (mostly because of the tradesmen) but folks would get started, put in 2-4 days of work and then disappear for several weeks as Pat pulled them off for other projects. As someone who has run a few industrial shops, and with what little information filtered to me, it seemed like Pat was in over his head, wasn’t great at communication, and either needed someone else to split the work with or needed to be replaced as back warehouse foreman. The install started end of October, with the bulk of the install completed just barely by the end of the year. By early December I was afraid that project wouldn’t be done by the end of the year and I would miss the tax credit before it was reduced (it ended up being extended.) Luckily we squeaked in on Dec 26th 2020. There was some lingering install issues and the trench got forgotten about and didn’t get filled in till mid-March, but by that point the system was operating as intended (other than the data logging) and I was too exhausted of being the annoying customer to keep pushing things. The saving grace on the project was all the tradesmen I dealt were top notch. The electricians the installers, the trenching contractors all put in spectacular work. The quality of their work exceeds what I had expected and I can’t speak highly enough of them. I am confident the pole mounts would survive a nuclear blast and the electricians left my panels clean, organized and brought up to modern code from when the breakers had been installed 30 yrs ago. I had hoped to get all the circuits in my house back up to the solar system, but the head electrician was not comfortable doing that. I thought he was being a little bit conservative based on the loads, but based on his earlier explanations, I trusted him and his years of experience. It was a great example of the customer not getting exactly what he wanted but feeling respected and good with decision that was made by the experts. There were a couple places where they had to do things different than normal roof installs, including lightning protection, but when brought to their attention they, without fail got the part or information they needed to set things right. I think several of the folks who worked my project got promoted to supervisor type roles and I think they absolutely deserved it and will help Solar is Freedom grow. Based on the “were going to do this right, nor necessarily fast” attitude I felt well taken care of by Solar is Freedom and, all the problem schedule issues aside, I was going to end up with a premium quality system. In the end I got an excellent well installed system that I expect will last with little to no future maintenance. I just wish the project management had been a little bit more organized and a lot more communicative.

3 years ago

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Reply from Solar is Freedom

Thanks for the feedback Aaron, we will use this to get better!

Aug. 16th, 2021

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Linda Maineville, OH

We chose Solar is Freedom because they are rates #1 in the stte of Ohio. They offered 1 day installation and outstanding interaction with the electricians. We had very little follow-up communication. Received an email the permit should be approved in 2 to 3 weeks. Four minutes pater got an email stating the permit was approved. Instllation team did not let us know when they arives nor when they left and they sid not cleanup their plastic, cardboard nor cigarette butts which were theown in the yard and on our deck. We were not told there were conditions to receiving the $500. We learned of the conditions theough the wmail asking for this review. Adam T helped clear up the confusion of how many panels we needed for the offaet we wanted.

3 years ago

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Reply from Solar is Freedom

Hey Linda! Thank you for the feedback! Someone from Solar Is Freedom will reach out to explain, if they have not already. I believe you are referring to the Customer Advocacy Program, which is voluntary and outlined in the solar installation agreement.

Aug. 2nd, 2021

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Danielle Mann Oxford, OH

Jordan B. and crew have been great to work with-- responsive, respectful, and helpful.

4 years ago

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Reply from Solar is Freedom

Thanks for the awesome review! Reach out to your SIF Account Manager with homeowners interested in a solar property evaluation and earn cash back!

Jun. 18th, 2020

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Cheryl Leksan West Chester, OH

Professionalism, high quality service and products, very knowledgeable, responsive

4 years ago

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Reply from Solar is Freedom

Thanks for the awesome review! Reach out to your SIF Account Manager with homeowners interested in a solar property evaluation and earn cash back!

Jun. 18th, 2020

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Tim Werling West Chester, OH

Workers were on time, very professional courteous excellent work done & they cleaned up afterwards.

4 years ago

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Reply from Solar is Freedom

Thanks for the awesome review! Reach out to your SIF Account Manager with homeowners interested in a solar property evaluation and earn cash back!

Jun. 18th, 2020

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Mark H.

Had 30 panels installed in June of 2018 and everything went well. In May of 2021 had a panel stop working correctly and placed a service call. Spoke off and on a couple of times and eventually in May of 2022, they came out and told me the panel was bad and needed replaced. Haven’t heard back about that panel since so that’s over 18 months. Now I need my roof replaced due to wind damage from a storm and cannot get anywhere with getting the panels removed to redo the roof. One of the selling points in the panels was if I went through them to get my roof redone they would remove and replace the panels for free. Well, 4 years later they no longer do any contracting and I’m assuming won’t honor removing / replacing the panels. Customer service is basically non existent. Very disappointed overall.

1 year ago

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kelly Louisville, KY

I was told, no guaranteed that my solar payments would replace my monthly LG&E bills every month. Nope. The panels weren't turned on and it wasn't caught until 2 months after installation-2 months of sunlight wasted. Everytime I call my rep I get a, "let me find out what's going on and I'll call you back". I'm still waiting for those calls. I'm paying double what I did before I signed up for this. The ease of getting the panels installed was 5 star. The aftermath is a 0 star. I'm regretting my decision. I have a sinking feeling the rebate I was told I would get for installing these won't happen either.

2 years ago

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Russel Justice Columbus, OH

Update: Aug 12, 2022. Still no contact from company and still paying for my non working panels and my full electricity bill and not banking any power. System is less than 1 year old. This is not how a reputable company operates. Be warned. Update: There has been no further communication and my panels are still broke. Please do your research through the reviews before making any final decision on using this company. Also, I think they changed my Doesn't Recommend to Recommend after they reached out to me...which I dont. Update: Customer Service has reached out and told me they should get to my system within two weeks and that the delayed issues are due to company growth and trying to select the correct partner companies for monitoring, etc. I have been happy with their choice of partners in the past, hopefully they will get back on track. I'm now waiting to see if they how my repair goes and what if any assistance I will get since my system has been down for so long and I've banked no credit with my energy provider. Update: At this point I would caution anyone on using this company. If you have any faults with your system, getting through customer service is a nightmare and it's been 2 months now with no service. My panels no longer work and I'm paying for them and my full electricity bill...not the savings they promised me...now a huge out of pocket cost I wasn't expecting...and at a time when gas and all other bills are higher. Solar is not Freedom now...its a weight dragging me and my finances through hell. The install process went ok; however, they said they would monitor the system. It was completely down for over a week when I noticed and it's been a month or more since I told them and I have gotten little assistance and no estimated time to get it fixed. I'm starting to get worried that anything past installing the system is going to be a huge headache. I definitely would not use a company that I have to rely on for 20 years if I knew they drop their customer service in the maintenance phase.

2 years ago

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Scott Sproul Cleveland, OH

The installation crew were very nice ,they took the time to explain anything I asked. They working meticulously and diligently till completion,and left no mess.

2 years ago

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Chelsea Toerner Middletown, OH

I am honestly wondering if this company pays people to take down negative reviews. We can't be the only ones having issues with this company judging by our experience so far. Here is our honest review. Mid Feb 2022, Our breakers for our solar panels caught fire, burning up the 2 solar panel breakers and 5 surrounding breakers. Solar is freedom was contacted and sent the pictures. We were told the pics were getting "sent up the food chain". My husband had to contact them multiple times a week, for 3 weeks, before someone finally came out to take a look. In the mean time, we hired our own electrician to fix the surrounding breakers for peace of mind. The solar is freedom technicians came out, and they really were the only good thing about this whole experience so far (got them installed Oct 2020 and they have worked properly off and on. Nov 2021 we were told we may need a stronger inverter but never heard anything else). Al and his co technician that came along were so helpful. They explained what was wrong and possible solutions. They replaced the breakers and got the system running again. A "higher up" told them to leave it and go. Al went back down to check the system and the amps were past the maximum allowed and were raising fast. So he shut it back down, saying he wasn't comfortable leaving the system on with this happening. We appreciated Al so much because he actually cared about what was happening and could happen to our house. We are still in limbo with our system. The service manager of the cincinnati office was giving us the runaround about how this is Duke's fault and not theirs. Called duke and they said it is nothing on their end. Even Solar is freedom's tech kept saying there is a major issue with the system. It's a major problem. But the service manager kept down playing it. This experience has not been worth it so far and if we could go back in time we would definitely not go with this company.

2 years ago

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Anthony Spitzig Cincinnati, OH

They showed up early and did a great job with our install. The finance terms were great, and now we can start generating our own power! Thanks, Solar is Freedom!

2 years ago

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Reply from Solar is Freedom

Anthony, thank you so much for the positive feedback! Shine On!

Feb. 4th, 2022

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Mary Winn Godar Cincinnati, OH

Adam T was very helpful throughout the process and answered all our questions in a professional manner. The roof crew and the solar panel crew were also great!

3 years ago

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Reply from Solar is Freedom

Awesome to see how responsive Adam is! Great feedback! Welcome to the Solar Is Freedom community!

Oct. 7th, 2021

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MStiver Mason, OH

We love that we went solar and decided to go with Solar is Freedom! Our rep Karim K. has been so helpful throughout and we're so happy with our decision!

3 years ago

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Reply from Solar is Freedom

Great feedback! Welcome to the Solar Community!

Feb. 15th, 2021

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Gerry Siebel Alexandria, KY

Customer Review Video

3 years ago

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Reply from Solar is Freedom

Thank you for the feedback! The goal is always to have the whole team come together to deliver a special product. Welcome to the Solar Is Freedom community!

Dec. 15th, 2020

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Lyn Elliis Columbus, OH

My rep was knowledgeable, responsive, and available whenever I had a question. The process was simple and straight forward and I’m looking forward to my new electric bills

3 years ago

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Reply from Solar is Freedom

Great feedback! Welcome to the Solar Is Freedom community!

Dec. 10th, 2020

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Jim Murtha Swanton, MD

I like the warranty Solar is Freedom provided. Our sales reps were very responsive to my questions and phone calls and I never waited long for any issue to be addressed

3 years ago

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Reply from Solar is Freedom

Thank you for the outstanding feedback! Welcome to the Solar Is Freedom community!

Dec. 8th, 2020

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Tracy Day Indianapolis, IN

I am loving my solar so far. Nick is great to deal with and the installers did a great job. Some of the best communication I have ever had with a company

4 years ago Edited September 14, 2021

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Reply from Solar is Freedom

Nick is an outstanding Account Manager! Make sure you ask him about our Customer Advocacy Program!

Oct. 29th, 2020

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Leslie Cain Cincinnati, OH

We love our new solar panels. We are saving on our electric bill and Solar is Freedom was great to work with. They installed our system in just a few hours and it works great.

3 years ago

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Reply from Solar is Freedom

Great to hear! We appreciate the continued support and great feedback! Welcome to the Solar is Freedom community!

Oct. 7th, 2021

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robert stewart Owenton, KY

Good experience all the way through the process. The wait on power company was the only un expected delay I had that I want aware of from the start. But over all very satisfied.

3 years ago

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Reply from Solar is Freedom

Great feedback! Welcome to the Solar Is Freedom community!

Oct. 7th, 2021

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Amit Godbole Mason, OH

Professional service, quick turn around and competitive cost

4 years ago

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Reply from Solar is Freedom

Thanks for the outstanding review!

Aug. 11th, 2020

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Allison Fagan Galena, OH

They have been responsive and professional, especially our consultant Brian B

4 years ago

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Reply from Solar is Freedom

We hear this about Brian all the time! Thanks for the great vote of confidence! Ask him about our Customer Advocacy Program if you haven't already!

Aug. 11th, 2020

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Parker Taul Lexington, KY

Professional and courteous crew they were fast and efficient.

4 years ago

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Reply from Solar is Freedom

Thanks for the awesome review! Reach out to your SIF Account Manager with homeowners interested in a solar property evaluation and earn cash back!

Jun. 18th, 2020

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David R.Truett Hamilton, OH

Great people, will go out of there way to help. Very happy with my solar.

4 years ago

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Reply from Solar is Freedom

Thanks for the awesome review! Reach out to your SIF Account Manager with homeowners interested in a solar property evaluation and earn cash back!

Jun. 18th, 2020

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Melissa Walker Lebanon, OH

Knowledgeable and friendly. The installation went very smooth and clean

4 years ago

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Reply from Solar is Freedom

Thanks for the awesome review! Reach out to your SIF Account Manager with homeowners interested in a solar property evaluation and earn cash back!

Jun. 18th, 2020

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Sherri and Barry Beckett Williamsburg, OH

They have excellent customer service, are personable and knowledgeable!

4 years ago

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Reply from Solar is Freedom

Thanks for the awesome review! Reach out to your SIF Account Manager with homeowners interested in a solar property evaluation and earn cash back!

Jun. 18th, 2020

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Janice Cahill

We are current Solar is Freedom customers (install 11/21) . Panels are currently inoperable due to wind storm damage. The company announced 3/28/23 that they are suspending operations for four weeks to “reorganize”. We are helpless, absolutely no response from the company other than the above statement. This is costing us hundreds every month, and we are stuck with having to pay for panels that don’t work. Solar is Freedom does not care about it’s customers, stay far, far away from them. The Central Ohio Better Business Bureau has a warning posted about this company.

1 year ago

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Kevin Myers Cincinnati, OH

I’m on my second year with Solar is freedom system. It worked great for the first year. Now my system has not been generating power for two weeks. I can’t get in contact with a technician to fix the problem. I tried to schedule an appointment on their website but no one showed up. I called my salesman got a voicemail, left a message. The response via text was to use the website for service problems. After going through the phone tree from the phone number on the website the reply was “ the person you are trying to reach is no longer an employee.”

1 year ago

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David C Marysville, OH

I have had a terrible experience with Solar is Freedom. I placed a deposit with them in Aug 22 and was told it normally takes about 60 days to get the panels on the roof. Well, I'm about on day 140 since the deposit and still no panels. Twice they scheduled to place the panels and failed to show up. At this point I just want my deposit back but I can't seem to get a hold of anyone there and they never call back or email back. My advice is to stay away from this company.

1 year ago

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Josh Moore Newark, OH

Things started out great but turned sour. Customer service is nonexistent. Nobody answers the customer success line, nobody returns messages, must call sales to get anyone’s attention. I originally installed 21 panels and an inverter $19,800. 5 years later, I wanted 10 more panels and an inverter installed (their own website states that prices have dropped 43% over the last 5 years)…10 panels and inverter=$19,795 “our best price”. Bottom line they are so shady.

1 year ago

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DD Crown Point, IN

They decided after almost a year they didn't want to do my project anymore because of the distance. The distance didn't seem to be an issue when I signed the contract and gave them over $6,000 to order the panels. Its almost a month and still no refund check. They should be embarrassed they handled a project like this. Everyone signed the dotted line, see it through until the end. That's what reputable contractors do.

1 year ago

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Paul Flory Versailles, KY

After installation and they get paid, no customer service. They will not even call you back. Forgot to install gen port. Have been restructuring their call center for 4 months now, that is their excuse for no calling back. Even after leaving messages for 4 different people. But if you call the number to get service installation they will answer right away!

2 years ago

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Megan McLain Indianapolis, IN

Jaylen was so knowledgeable! And he was always available to answer my questions. I was so impressed with the customer service

3 years ago

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Reply from Solar is Freedom

Awesome to hear! Our goal is to make the customer experience outstanding, every time. Welcome to the solar community!

Mar. 27th, 2021