Sol-Up: Read 352 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Angelo & Patricia Las Vegas, NV

Installation was extremely smooth and neat. They are experts. We have had no problems with the equipment at this point. They answer extremely quickly and always have answers to my questions.

3 years ago

check_circle

Verified Customer

star star star star star

WaltS Henderson, NV

SolUp was great to work with. They got me all the rebates available, arranged affordable financing and the installation went smoothly including coordination with NVE.

3 years ago

check_circle

Verified Customer

star star star star star

Jim Las Vegas, NV

Very professional installers, no pushy salesman. When we were investigating solar companies, they taught you how solar works, and gave options for solar panels.

3 years ago

check_circle

Verified Customer

star star star star star

Angela Hayes Las Vegas, NV

Excellent service from start to end! They were by far the cheapest and most professional of all the companies we interviewed! So excited to not have a power bill ever Again!!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Johnny Cong Las Vegas, NV

The bird fence was explained to me it was part of the solar installation and no extra charge by the salesman. Then when I signed the document it was sold to me it will be removed, but never was and I'm left with financing over $1k for bird guard. Also, within the first year my roof leaked when it rains for the first time after the installation. I called because it was under warranty I was told it wasn't because it wasn't leaking from where they install the solar, but they were walking back and forth in that area which caused it to leak - where is the 10 year warranty they offered? I had to paid out of pocket to fix the leak. The Solargard digital bix was replaced within a year and wasnt the one I had with the nice digital readings. It is now just a plain white box on the wall. Disappointed with the company and their warranty.

3 years ago

check_circle

Verified Customer

star star star star star

Eric Santarelli Las Vegas, NV

Trustworthy and responsive. The system has exceeded my expectations, and the only minor issue we had was with cellular monitoring, but Sol-Up took care of it promptly.

3 years ago

check_circle

Verified Customer

star star star star star

Duey Swenson Henderson, NV

They were great to work with. Provided detailed analysis for us to make our decision, then were very helpful through the entire process of installation. Great Company!

3 years ago

check_circle

Verified Customer

star star star star star

Allicia Tomolo Henderson, NV

Sol-up had excellent customer service for an excellent product. Both the installation and any trouble shooting of our system has been quickly and efficiently addressed.

3 years ago

check_circle

Verified Customer

star star star star star

Jared

They've been good in terms of monitoring the system and replacing panels that become broken under my warranty. Installation went smoothly and they've done a good job.

3 years ago

check_circle

Verified Customer

star star star star star

Elzo

They listen to every request in a timely manner. My panels have no defects and they are very dependable. They have generated excellent power for five years.

3 years ago

check_circle

Verified Customer

star star star star star

Poyu

Really good reviews and they're local to Vegas. Everything went flawlessly when they installed the panels. Sol-Up delivered on everything they said they would.

3 years ago

check_circle

Verified Customer

star star star star star

Robert

Their panels are of great quality. I've never had a problem with them, and when I did have an issue they came out right away. The installation was very smooth.

3 years ago

check_circle

Verified Customer

star star star star star

Doroteo

Whenever I call them, they respond or answer my questions right away. Installation was very smooth, and I am just waiting for them to activate my system.

3 years ago

check_circle

Verified Customer

star star star star star

Boyd

The panel installation went smoothly. They had installed something wrong when a panel wasn't positioned correctly, but they haven't solved the problem yet.

3 years ago

Reply from Sol-Up

Hi Boyd! When you have a moment, please send us a private message with your contact details and we will be in touch. Thank you!

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Shane

I like that it is locally owned. It was fast and easy getting it installed. They cleaned up after themselves. They are extremely responsive and helpful.

3 years ago

Reply from Sol-Up

We are glad you enjoyed your experience with us and thank you for the great review!

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Glynn

Wouldn’t hesitate to recommend them. Everything was done quickly and thoroughly. Each step was explained as they went. So far everything seems to be working great.

3 years ago

Reply from Sol-Up

Thank you Glynn for the feedback! We appreciate you!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Donn

All occasions I’ve asked, they have followed up. I had an invertor exchanged and the wifi has caused some problems but I have found them very satisfactory.

3 years ago

Reply from Sol-Up

Hi Donn! We do our best to make sure we stay on top of our customers concerns. I am glad we were able to get that resolved for you! Please do not hesitate to reach out in the future if you have any questions.

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous

They don’t subcontract or outsource their sales. It looks like it is quality equipment but I am not an expert. They projected that installation would take three days and it was competed in time.

3 years ago

Reply from Sol-Up

We are 1 of 3 companies in Las Vegas who does handle everything in house which makes it a better experience for our customers. Thank you for your feedback!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

David

The Panasonic panel is the best panel. They are very familiar with everything and went way above and beyond with installations. It went very smoothly. I was very pleased.

3 years ago

Reply from Sol-Up

Hey David - We are so glad everything went smooth for you!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Aaron

Thrilled that I have no power bills. The solar panels cover everything. I’m not an expert but everything looks really good to me and it’s doing it’s job.

3 years ago

Reply from Sol-Up

Awesome, Aaron!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Jason

I researched all the different companies in the area and I would recommend Solup since they made the process easy and always respond quickly and efficiently.

3 years ago

Reply from Sol-Up

Hi Jason! Our goal is to make the process for you as easy as possible and be here to answer any questions you may have. Thank you for the review!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Shawn

Good quality. The panels are superior to others. From start to finish installation was very organized. The price is competitive. My issues are taken care of.

3 years ago

Reply from Sol-Up

Hi Shawn! Thank you for the feedback!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Larry

So far it has worked fine. The employees are very good. They always respond anytime I call and answer my questions. Everything was done very smoothly and on time.

3 years ago

Reply from Sol-Up

Thank you for letting us know, Larry! If you every have any questions, please give us a call!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Robert

The solar panels they use are rated fairly high in the industry. I had a problem with my box in the garage and they came right out to fix it. They did a good job.

3 years ago

Reply from Sol-Up

Hi Robert, glad we were able to come and fix the issue for you.

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Oscar

Everyone I ever dealt with there was great. Everything has gone according to plan. It produces exactly what they said it would. They have a great warranty on their products.

3 years ago

Reply from Sol-Up

Thank you for giving us a chance to earn your business, Oscar! If you ever need anything please let us know!

May. 18th, 2021

star star_border star_border star_border star_border

Earl Higa

3/27/24 Office visit...left $1,000.00 deposit. 3/28/24 submitted cancel of contract. 3/28/24 promised by Salesperson that deposit refund would process immediately. 4/10/24 called billing dept & they asked me to give them my routing info for direct deposit refund info...they said that they are not able to do refunds back to the CC? 4/10/24 while on the call with billing, a manager got on the call and questioned why i was cancelling...she was condescending and rude, saying in the end: "we don't want any customers that aren't interested in our product" and touted millions of dollars of business each year...definitely not a conversation I invited, nor needed. 4/10/24 reached out to complain to COO, and was assured by COO that he would look into this and personally see to immediate refund. 4/12/24 still waiting. My main issue with Sol-up is that I initially asked for a price comparison based on a 9kw system with preferred Panasonic panels with micro-inverters because I had already gathered 4 other proposals and wanted to compare "apples to apples" so to speak. Sol-up kept presenting me with Meyer-Burger panels with optimizers to a Hybrid inverter which I did not want. Sol-up offered me a "take-it or leave-it" in house bonus of $1500.00. They wanted to immediately schedule a site survey. Overall, debatable or not, I personally believe from the information that i have gathered...that the Panasonic Panels are the only manufacturer that backs their product for 25years parts and labor...even if the company goes out of business...and the panels are top rated, if not the best available. And my preference for micro-inverters as opposed to optimizers and 1 main inverter is backed by most sources today...getting into a "which is better" is a good thing for informational purposes, but if they truly believe what they say, then allow the customer to go home, research and verify the info...and especially keep the "bonus" offer available if they truly believe what they say. Meanwhile, I'm still waiting for my $1,000.00 deposit to be refunded.

7 months ago

check_circle

Verified Customer

star star star star star

Ira Adler Henderson, NV

They did a great job installing the system and have since monitored that the system is operating properly. They have been a pleasure to deal with...

3 years ago

check_circle

Verified Customer

star star star star star

Cassandra Lemons North Las Vegas, NV

Customer service is excellent! The install was amazing and the crew where professional and polite. Everything was fantastic!

3 years ago

check_circle

Verified Customer

star star star star star

Noreen Konops North Las Vegas, NV

Everything was handled great and they kept us informed along the way. They handled all the appointments and paperwork. They were great!

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Boulder City, NV

Every time I call, they get back to me right away. I haven’t had to wait at all. They have been really proactive. I feel really confident.

3 years ago

check_circle

Verified Customer

star star star star star

Matt Thorley Las Vegas, NV

They did everything they promised, when they promised and it has all worked as promised and their price was competitive.

3 years ago

check_circle

Verified Customer

star star star star star

Tom Okerlund Henderson, NV

Panasonic panels are a great product and Sol-Up provides great customer service before, during, and after the installation.

3 years ago

check_circle

Verified Customer

star star star star star

DeAnn Stout Las Vegas, NV

They are responsive and proactive. They replaced my inverter just because it was upgraded...I didn't have to ask. That is rare.

3 years ago

check_circle

Verified Customer

star star star star star

Michele DiLauro Las Vegas, NV

They were very efficient & kept me up to date on the project the whole way. They answered all my questions very quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Andre and Kim Murat Las Vegas, NV

They are very ethical, professional, knowledgeable of their craft, caring, efficient and great customer service and honest!!!

3 years ago

check_circle

Verified Customer

star star star star star

Virgil Rask Las Vegas, NV

Customer Service and Product. They are a reliable company that takes great care of there customers. Thank-you Sol up for all you do

3 years ago

check_circle

Verified Customer

star star star star star

Daniel Henderson, NV

Competitive price. Great service. No pressure. Friendly and helpful staff. Installers quick, efficient, clean and friendly.

3 years ago

check_circle

Verified Customer

star star star star star

Robert Henderson, NV

Very open and honest. Its been a few years and their support have always been to help me with any questions or concerns

3 years ago

check_circle

Verified Customer

star star star star star

Brenda albright Henderson, NV

They not only explain everything upfront with you but the workers who come out treat your house like their house they are so professional

3 years ago

check_circle

Verified Customer

star star star star star

John & Karen Fleischacker Henderson, NV

Excellent so far in every way. All the way from the expert speaking with our family to the installation and operation has been excellent.

3 years ago

check_circle

Verified Customer

star star star star star

Scott

Customer support is very responsive to questions I have. The installation process went smoothly with no issues at all. I got everything as promised.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kanploo

Customer service is great. They fix all my problems. The waiting period for installation was quite long, but it was okay. My inverters broke in a year. They take advantage of rebates by saying they'll help you, but the rebate actually goes back to them.

3 years ago

check_circle

Verified Customer

star star star star star_border

Michael

I went with Sol-Up because they had the best, most aggressive pricing. The installation went pretty good with no problems, and I haven't had any issues with my panels.

3 years ago

check_circle

Verified Customer

star star star star star

Bernardine

I had an issue with the monitoring, and they were very prompt in resolving it. The panels work efficiently and they did a clean installation.

3 years ago

check_circle

Verified Customer

star star star star star_border

Michael And Arleen

We decided on Sol-Up because of the price and the owner. We only have one problem with one panel but right now when we call I don’t get called back.

3 years ago

Reply from Sol-Up

Hi Michael and Arleen! We are happy you decided to choose Sol Up as your solar provider. When you have a moment, please send us a private message with your contact details and we will be in touch. Thank you!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Alfonso

You do a great job. Customer support is very professional and honest. The installation was done over two days. I was walked through everything.

3 years ago

Reply from Sol-Up

Thank you for the amazing review Alfonso!

May. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Aaron

Equipment seems to be doing what it is supposed to be doing. There were some issues but they got everything fixed and it has all gone smoothly. Now it is working great.

3 years ago

Reply from Sol-Up

Glad your system is now working great! Please let us know if you have questions. We are always here to help!

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Kristofer

The bird protection is lacking but I like the price and the technology and they have done things quickly and efficiently. Customer service is very responsive.

3 years ago

Reply from Sol-Up

Thank you for the feedback, Kristofer!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Sotero

Good customer service and a good price. I have some issues with my system but every time they come out very quickly. I am feeling good.

3 years ago

Reply from Sol-Up

Hi Sotero! We do like to make sure our customers are happy! If you have any other questions, please feel free to reach out!

May. 18th, 2021

check_circle

Verified Customer

star star star star star

John

We’re not experts but everything seems to be working well. They did a lot better job installing it than on other propertied we’ve seen.

3 years ago

Reply from Sol-Up

We have our own in house installation teams so we do like to make sure the panels are installed correctly and have a nice curb side appeal. Thank you for the review, John!

May. 18th, 2021

Sol-Up Reviews