Sol-Up: Read 352 User Reviews From Real Homeowners

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Verified Customer

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Marc

Customer service was very straight-forward during the whole process and it wasn't difficult at all. I was very satisfied with the installation. They were very professional and did a clean job. Their panels are of great quality.

4 years ago

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Verified Customer

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Chuck

They have always answered my questions. For installation, they came out and unloaded everything. Within two days, they had everything installed very nicely. They use Panasonic panels which are rated as some of the best panels.

4 years ago

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Verified Customer

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Matthew

This company offers great service for a good price. Every time I've called in with questions, they answer right away or contact me quickly after if I leave a message. The installation process was very easy and they were done quicker than I expected. I haven't had any issues and have had a great experience overall.

4 years ago

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Verified Customer

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Gregory

Highly recommend them. It is a great experience. Everything works as projected. All across the board the service is very good. Every time I call them, they take care of my issues perfectly. The people that came out to my house were professional and knew exactly what they were doing.

4 years ago

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Verified Customer

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Laszlo

You guys always take good care of me. I haven’t had any issues with the technology other than one incident where the battery failed and you guys took care of it quickly. It has been five years and I am still experiencing a new unit.

4 years ago

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Verified Customer

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Michelle

The company seems very good. Some other companies have failed and we are glad we didn’t go with them since SOL-Up has stayed up and provides good service. Everything looks good. We always check on it to make sure it is working perfectly. It has been working perfectly since it was installed.

4 years ago

Reply from Sol-Up

Hi Michelle! We are so happy that you are happy with your solar panel system!

May. 18th, 2021

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Verified Customer

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Bruce And Carol

Typically we have only have a fifteen dollar bill every month. They were honest and explained the whole situation and made sure they did it correctly. My calls are always returned. The best receptionist would try to solve my problem and it that didn’t work, the president of the company would call me.

4 years ago

Reply from Sol-Up

Hi Bruce and Carol! Thank you for the feedback! We appreciate you!

May. 18th, 2021

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Verified Customer

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Paul

Talked to ten different companies before I bought this and looked especially at their solar panel’s performance and their warranties and Panasonic came up as number one. They are the best program and they are local and have nice customer service. They had it all installed in a week. It was done correctly and as they advertised.

4 years ago

Reply from Sol-Up

That's great Paul! We're happy to know that you were so impressed by our team. If there is anything else we can help you with, please let us know.

May. 18th, 2021

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Verified Customer

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Michael

From what I understand they use good Panasonic panels and a good invertor. The installation process was very smooth. It looks very well done. All the support staff is very helpful and professional. We had a very good experience. My neighbors were also impressed with them when they went with them on our recommendation.

4 years ago

Reply from Sol-Up

Hi Michael - thank you for your feedback. We are glad you had a great experience with us and let your neighbors know as well. If you know anyone else who is interested in solar, send them our way as you do get a referral bonus too! Make sure your name is mentioned!

May. 18th, 2021

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Verified Customer

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Robert And Rosemarie

After these years it is still performing well. There have been no issues or interruptions. We did have a problem with pigeons under the solar panels a couple of years after they installed it so they didn’t take any responsibility helping us with that issue. Still I think they are very trustworthy.

4 years ago

Reply from Sol-Up

Thank you for your feedback Robert and Rosemarie!

May. 19th, 2021

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Verified Customer

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Dennis

A module had failed and customer support called me to tell me they were coming out to replace it under the warranty. The remote monitoring was one the reasons I bought it. They were able to tell me about a problem with out me knowing about it. It has been trouble free.

4 years ago

Reply from Sol-Up

Hi Dennis - Yes! We are constantly monitoring your system and will let you know if we see any issues. Glad it has been trouble free.

May. 19th, 2021

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Verified Customer

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Glenn

I think they are great company. I would recommend they to all my friends, relatives, and neighbors. Its of the quality and has produced everything they said it was going to produce. I’ve only had to call customer service a couple of times and they solved all my problems. Everything is great with them.

4 years ago

Reply from Sol-Up

Well thank you so much Glen! Make sure your friends and family are providing us with your name as long as you have a system with us, you do get a referral credit!

May. 18th, 2021

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Verified Customer

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Darnell

All their products are very good as is the customer service and the price point is competitive. I’ve has a couple of follow issues which they’ve taken care of very promptly. They showed up early in the morning and cleaned up after themselves after they were finished.

4 years ago

Reply from Sol-Up

Thank you for leaving us a review Darnell!

May. 18th, 2021

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Verified Customer

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Rachel

Half the price of other solar quotes and they have been great to work with. They did everything for the installation process. We filled out the paperwork and they handled everything in two weeks, which was less than we expected.

4 years ago

Reply from Sol-Up

Hi Rachel! We are so glad we made the process simple for you!

May. 18th, 2021

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Verified Customer

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Brian

The installation process was awesome. The guys were meticulous and did a really good job. Nevada Energy was the one place that everything was dropped. They were not helpful at all. Other than that everything has worked out great and is good quality.

4 years ago

Reply from Sol-Up

Glad to hear, Brian!

May. 18th, 2021

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Verified Customer

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Rosemary

The crew that came to install the panels were wonderful. They did a good job of cleaning up after themselves. It was all done in an efficient manner. The company is wonderful. They always keep in touch and are very prompt to answer any question. I really like that it is also backed up by Panasonic.

4 years ago

Reply from Sol-Up

We are thrilled to hear you had a great experience, Rosemary!

May. 18th, 2021

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Verified Customer

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Anna

Good company to work with. I think they are trustworthy. They do what they say they are going to do. We are kept informed. They are very professional. When they installed it, they cleaned up. A few weeks after I had someone come and repaint.

4 years ago

Reply from Sol-Up

Hey Anna - we appreciate your feedback!

May. 18th, 2021

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Verified Customer

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Linda

Most the time if there is an issue, customer service responds in a certain amount of time. We have had the panels for six years and we’ve had no other problems other than rebooting the inside router. We are very happy with the amount we spent on it.

4 years ago

Reply from Sol-Up

Hi Linda! We are so happy you are happy! Thank you for the feedback.

May. 18th, 2021

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Verified Customer

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Jeff

Really happy, they are very good company. I definitely recommend them to friends and family. I never have issues with the system. They did a very good job installing it. It was smooth and quick and cleaned up after also. I’ve several questions and they respond quickly and are always polite. Everything is followed through.

4 years ago

Reply from Sol-Up

Hi Jeff, thank you for the great review!

May. 18th, 2021

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Verified Customer

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Russell

The quality is better than anybody else. They are very good. They follow like they should. Everything they told me they would do they did. It is working perfectly. I didn’t like when they went with Credit Union in Seattle. It was not very quick or as good.

4 years ago

Reply from Sol-Up

Hi Russell - Glad your system is working perfectly. Please reach out if you have any questions!

May. 18th, 2021

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Verified Customer

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Edward

I’m happy with it so far. It has saved me a lot of money. It was super easy and easy and fast getting it installed. It was done just before covid so it was a little challenging they customer service kept of the work and got me all the information needed.

4 years ago

Reply from Sol-Up

Thank you for the feedback, Edward!

May. 18th, 2021

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Verified Customer

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Mark Collier Henderson, NV

We were thrilled to get our panels installed earlier than expected due to an opening. SOL- UP was great. They handled everything including our HOA. Install was clean and inspections went great! We are very happy.

4 years ago

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Verified Customer

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Brian Watson Las Vegas, NV

The entire process was amazing, Sol-Up took care of all the Paperwork, from HOA approval, NV energy, and permitting. They were there to assist and explain everything to us and keep us up-to-date on everything.

4 years ago

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Verified Customer

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Val Henderson, NV

Best solar company, SolUp did an excellent job of leading us through engineering design to solar installation project as their pricing was very competitive and the service was superb.

4 years ago

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Verified Customer

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Ron Reid Henderson, NV

Great customer service. They make sure their equipment works properly and if it doesn't, will be the first to contact you, even though you have no idea there's an issue going on.

4 years ago

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Verified Customer

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Gilbert Calkins and Paul Calkins Las Vegas, NV

The install team was professional and fast. The sales team listened to what I wanted and did not hard sell me on other stuff. My 20 dollar bill a month during the pandemic is a gift from heaven. Cant thank you enough Sol-up.

4 years ago

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Verified Customer

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Mark Hrabley Las Vegas, NV

I shopped six contractors to install my solar. While Solup was not the cheapest, they did have top quality products and the install was way cleaner than what I saw on my neighbors homes. All said, glad I went with Solup!

4 years ago

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Verified Customer

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Tim Almazan Las Vegas, NV

Customer service from start to finish was fantastic! The whole team took care of us and made sure to answer any questions we had. Everyone I spoke with also seemed to enjoy their job which says a lot about the company.

4 years ago

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Verified Customer

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Kit Polhans North Las Vegas, NV

No pressure sales like some door to door solar sales reps do. We did our research and called Sol-Up. Very knowledgeable and great price. Not the cheapest but better quality system, Panasonic.

4 years ago

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Verified Customer

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Vicki Lara Henderson, NV

This company was fantastic! They kept us informed every step of the way. Everything was done like they said and it was done correctly. No problems with anything. Would highly recommend Sol Up.

4 years ago

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Verified Customer

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Michael

The employees I've called for about questions have good communication skills. The installation was a one day process and there weren't many issues. They use industry standard inverters, but the consumer gets to choose the type and quality of panels.

4 years ago

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Verified Customer

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Swins

I’ve had Sol-Up for here years and have had no problems whatsoever. The quality and the workmanship is excellent. I am quite happy with them and the tax rebated from the federal government. My bills are real low.

4 years ago

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Verified Customer

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Dave Las Vegas, NV

Great sales people and installation was smooth and I was satisfied. That said, if you need ANY post installation help, this is NOT the company for you! I have an issue to be handled and have spoken their "customer service rep" three times over the past two weeks. Every time they forward me to a new department with only voice mail, I have left three messages, and have had exactly ) returned calls. I called back and insisted on talking to a human beings and apparently that's "not possible". I personally believe service AFTER the sale is as important as the sale itself. Apparently SolUp has another business model, and I am NOT a fan! My advice, select another company (there are MANY) that will provide you the service and support you deserve after spending tens of thousands of dollars.

4 years ago Edited January 10, 2024

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Verified Customer

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Mignon

I like the Panasonic panels. They’re a good company. It was set up efficiently and quickly. It was excellent. They are not the cheapest but they were the best in their presentation.

4 years ago

Reply from Sol-Up

Hi Mignon - thank you so much for the feedback! We do like to make sure our customers are well educated during our presentations.

May. 18th, 2021

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Verified Customer

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Arthur

I am impressed with everybody that I have been in contact with. It has been like clockwork. For installation was done in a matter of hours. It was excellent. It is the best company I have ever worked with.

4 years ago

Reply from Sol-Up

Teamwork makes the dream work! Thank you for the review Arthur.

May. 19th, 2021

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Verified Customer

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Susan

A great company. Customer service was great. I had problems with thing that communicated how much power was being produced and they called me. I didn’t even have to call them.

4 years ago

Reply from Sol-Up

Hi Susan - We are monitoring your system so we will let you know if something is not working as expected. I am glad we have made this a nice experience for you!

May. 18th, 2021

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Verified Customer

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Trisila

Very good customer service. They’ll be communicating with you with what is going on and when things will happened. It is great. They got it gone when they said. The panels are doing the job.

4 years ago

Reply from Sol-Up

We do like to be transparent along the way. We are so glad you are a part of the Sol Up family, Trisila!

May. 18th, 2021

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Verified Customer

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Aaron

The invertors seem to be the latest technology and the panels I picked up are the highest quality. They are very proactive communicating with me. Every question I have whenever I have question.

4 years ago

Reply from Sol-Up

Hi Aaron! We do like to make sure our customers are well educated. I am glad your questions are always answered. Let us know if you have any other questions.

May. 19th, 2021

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Verified Customer

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Brian

I hardly even noticed when they were here setting it up. It went smoothly. Their support is quick to respond and not pushy. The price and quality is good. It is a well known brand with a very good warranty.

4 years ago

Reply from Sol-Up

That's wonderful, Brian! We're happy to hear you noticed our high-quality panels and our willingness to educate our customers!

May. 18th, 2021

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Verified Customer

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Ronald & Cheryl

I’m really happy with the service and the equipment. I’ve recommend it to several friends and family members. They always show up when they keep track of my system when it is not working properly.

4 years ago

Reply from Sol-Up

We are so happy that you are happy! Please make sure your friends and family are providing your name so you can earn your referral credit!

May. 18th, 2021

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Verified Customer

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Brad

It is very up to date. They have met all my expectations. They always respond quickly and efficiently. I have referred my friends to them and will continue to do so. I think it is a great company.

4 years ago

Reply from Sol-Up

Awesome, Brad! Make sure your referrals are providing your name so we can ensure you receive your referral credit! Thank you so much!

May. 18th, 2021

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Verified Customer

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William

It was great but unfortunately my solar panels burnt up when the garage went up in flames. They did everything they said they were going to do. They are fast and courteous. They are nice. I would recommend them.

4 years ago

Reply from Sol-Up

Hi William - thank you for your feedback! We appreciate you!

May. 18th, 2021

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Verified Customer

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Richard

They’ve been excellent. Some of the panels I have, have gone bad. They take care of it even though the company that made the panels has gone bankrupt. They have stood behind everything.

4 years ago

Reply from Sol-Up

Thank you for the review, Richard!

May. 18th, 2021

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Verified Customer

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Martin

The panels are easy to maintain. I’ve had it for years now and I’ve not had any issues. Customer service is good. If problems come up, you contact them to let them know and they take care of it.

4 years ago

Reply from Sol-Up

Hey Martin - Thank you for your feedback!

May. 18th, 2021

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Verified Customer

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Ariel

Money has been taken off my bill but the money I pay for the solar panels each month is more than my electric bill was before. We don’t plan on living in our house for another thirty years which is when the panels will finally be paid for. Also originally they said they were going to replace both our thermostats but they then said they could not do it. They shouldn’t make promises they can’t keep.

4 years ago

Reply from Sol-Up

Hi Ariel, we do apologize for the experience. When you have a moment, please send us a private message with your contact details and we will be in touch. Thank you!

May. 18th, 2021

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Verified Customer

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Jeffrey

All my questions were answered in a very timely manner. It has gone as well as I hoped. They use name brands components and the panels are better quality than other competitors out there.

4 years ago

Reply from Sol-Up

Thank you for your feedback, Jeffrey!

May. 18th, 2021

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Verified Customer

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Michael

Customer support has always been right on top of everything. Any question or concern were addressed immediately. They carried the quality of product I was looking for. They set it up and it was smooth. They arrived about seven thirty in the morning and were done about two in the afternoon.

4 years ago

Reply from Sol-Up

We appreciate your business, Michael!

May. 18th, 2021

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Verified Customer

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Gregory

One of my good friends recommended Sol-Up. I trust her opinion so I went with it. Everything has been handled pretty well. I have been satisfied. There was one minor glitch but they got it taken care of pretty well.

4 years ago

Reply from Sol-Up

Hi Gregory! We love referrals! Glad your minor glitch was resolved.

May. 18th, 2021

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Mark Cariaga North Las Vegas, NV

I went looking for solar options after seeing my summer bill, been through 3/4 different companies with incentives that sounded so well! I ended up with Sol up through referral/ reviews/ Panasonic panels.. Process was smooth from the beginning to the end, my sales consultant was Grant L.. Came over and explained in detail.. Did not push me to buy at all.. I was already contracted with Vivint at the time and upon speaking to Grant, I immediately canceled my contract.. Reason why I canceled is because the solar panels where a lot more reasonable in pricing, Panasonic is made in Japan (Japan product) usually last longer than any others and everything is done in house.. From sales all the way to installing and QA.. Other companies whom I’ve called and got quotes from did hire third party installers which to me was a big thing when it comes to a big investment.. Sol up took care of my HOA papers, submission of Net Metering and much more… Sol up notified me that it will take at least 20 business days from submission to Power Live.. I didn’t believe them at first because my other friends who went with other companies took over 2 months.. LOL… I’m like okay Sol up could just be saying this.. But I got the results.. Email sent 10/22 for net metering submission.. NV energy came over 11/15 and gave the OK.. I quickly notified my friends that their guys messed up lol.. Thank you Sol up and Grant/ Autum/Sunny/Victoria/Monica/Lauren and I might be forgetting someone lol

4 years ago

Reply from Sol-Up

Hi Mark! Thank you so much for sharing your experience and for trusting Sol-Up with your business. We are so happy to have been able to work with you in achieving your energy efficiency goals. If you have any questions for us moving forward, we'll be happy to assist!

Nov. 18th, 2021

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B Small Las Vegas, NV

We contacted five different solar companies to obtain information and costs in preparation for adding solar power to our home. We quickly narrowed the competitors to two and after many back and forth emails with a multitude of inquiries we decided Solup was by far the best company for our needs. The sales consultant was very professional answering questions timely and fully. All aspects of the solar installation process were answered extremely well. We were kept updated on the full timetable for installation and the inspection process. The office staff were excellent throughout the process. Extremely happy with our decision to use Solup for our solar needs. B Small

4 years ago

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