Skyline Solar Power Reviews
4.3
6.9
Overall Score
Verified Customer
Review Source
Laurie
I really wanted to rate Skyline Solar higher but I did not have a great experience with the company. There were frustrating communication issues after the initial installation of our solar panels that caused delays in getting our system online and functioning. The delays were primarily due to project management staff turnover resulting in new project managers handling our installation and monitoring process. Case in point: after our system was installed and supposedly online, we found out that it was not producing power when we got our electric bill a month after the electric company came out and installed the net meter. We had no way of knowing this because we had not been given access to the monitoring portal by our project manager. During this time our (2nd) project manager left the company and no one apparently knew we were having issues. I had to contact the owner to find out what was going on. After I contacted him he got the ball rolling again for us, and their crew came out a few days later to investigate the issue. Turned out that the wiring that was installed to connect the system to the house was not completely connected properly. There was arcing that caused the wires to melt! This was a fire hazard, but thank goodness it caused the circuit breakers for the system to trip. So in summary, while I'm very happy to finally have our system functioning properly, it took 6 months from installation in early March before our system was actually producing power in early September. I do appreciate the fact that the owner was very responsive and the company reimbursed us for the monthly financing payments on the solar panels for the 6 months that we were paying on them while they were not producing. However, because of the delays due to poor communication and project staff turnover, I cannot give the company a high rating.
5 years ago
Reply from Skyline Solar Power
Laurie thanks for your honesty it has provided us an opportunity to create a better process around the things you have experienced! We look forward to serving you for a really long time and hope you continue to trust us to solve any problems that may arise! Thanks for being apart of the SKYFAM :)
Sep. 24th, 2020
Verified Customer
Review Source
John Florence, CO
I’m impressed with customer service except the guy they sent for installation did the wiring incorrectly and they had to send somebody else to reinstall it and they did a fairly good job. My electric bill is not down.
5 years ago
Reply from Skyline Solar Power
Hey John thanks for the feedback! If your electric bill is not down I would recommend you call in. There could be couple things going on potentially. 1) There may have not been enough time passed with solar production to build up enough credits with your utility or 2) something needs to be troubleshooted on your system. 855-475-9765 and you can ask for the project manager in your area to do an analysis for you!
Sep. 24th, 2020
Verified Customer
Review Source
Ana Cheyenne, WY
I don’t think I got a fair price because the way the sales people address customers is a little aggressive. They should allow customers to shop around to be more informed. It works well.
5 years ago
Reply from Skyline Solar Power
Hey Ana i'm glad your system is working well! Grateful you made the choice to join the SkyFam! I know you will receive the value from us that you paid for that will result in thousands of savings over the years. I'd welcome a phone conversation to learn more about how you felt one of our sales staff was a little aggressive, that way I can provide him or her with additional customer service training. Feel free to call in and ask for me! 855-475-9765
Sep. 24th, 2020
Verified Customer
Review Source
Michael Dommer
I had some issues with scheduling and getting it installed but so far so good.
1 year ago
