Pure Energy: Read 386 User Reviews From Real Homeowners

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Verified Customer

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Austin Coull

Pure Energy has a wonderful product for the price and installation went smoothly. The communication is somewhat lacking during the installation process as there were multiple times I wasn’t made aware of our next step or when a step had been completed. When I called about these issues everyone was very friendly but I failed to receive follow up calls. Since having the panels installed I have had no issues and when I did contact customer service they were very helpful and got back to me in a timely manner.

6 months ago

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Verified Customer

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Steven McFarland

The customer could be updated on a regular basis on progress. Other than having to ask and being told only that the permits are in the works. Plus since I was not financing my system I was repeatedly reminded that there was an unpaid balance. Did the company not think I was aware of this? Why would I get the impression that payment was expected before installation had even began?

10 months ago

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Verified Customer

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Bryan Schuck Pearland, TX

Rough start but they managed to pull through. Long delays for install and electrical work. Signed in July 2022 and install/electrical finally finished May 2023. Sales team could be more knowledgeable with the products they are selling. If you ever plan on having batteries installed, make sure they have selected the proper inverters for you so you do not have to replace them when you do have your batteries installed. Sales never said anything about this even though I told them I was planning on having batteries done at a later date and they almost installed non-battery compatible inverters and would have stuck me with the additional charge of upgrading them when the time came to install batteries. Thankfully, Pure Energy acknowledged this error and made it right for me. I appreciate that.

2 years ago

Reply from Pure Energy

Hi, Bryan Schuck. Your feedback is highly appreciated. Thank you so much for the review! I am glad we were able to help you and your family.

Jun. 29th, 2023

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Verified Customer

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William Copperas Cove, TX

I was a little surprised at the cost, but at the same time I would rather pay more for quality materials and especially at being a local company. I'm having issues with the dividend finance. They're not the easiest people to get a hold of and their website is extremely not user friendly. It just seems like they're really nice, high quality materials and from what I've read, the products that they do use are also very durable materials. So far everything's doing well. We did have a tornado that came through our area. I had a couple branches that fell on them, but solar panels didn't take any damage and everything's still working as intended.

2 years ago

Reply from Pure Energy

Hi, William. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Amy Entress Austin, TX

On the positive side we enjoyed working with the team as a whole. They were courteous and showed up when they said they would, and, since going solar we have not had any problem with the equipment. The reason for 4 vs 5 stars was the amount of wait time between our contact and the actual installation. We contracted and paid in full in June of 2022 but the process was not completed and we were not up and running until March of the next year. Some were unavoidable delays we understand.

2 years ago Edited January 10, 2024

Reply from Pure Energy

Hi, Amy Entress. Your feedback is highly appreciated. Thank you so much for the review! We are very happy that we could help you and your family.

Jun. 29th, 2023

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Verified Customer

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Glenn Schroeder San Antonio, TX

I like the little bills from CPS. The solar panels work great however a month or two ago our block lost power and it was out for five hours one day, and the next day there was intermittent power. My point is the next day it was sunny and that solar panel wasn’t providing any power to my house. I figured that even if CPS wasn’t sending power to me the solar panel should be providing power so I’m not really sure how it works.

2 years ago

Reply from Pure Energy

Hi, Glenn Schroeder. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Jun. 7th, 2023

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Verified Customer

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Linda Converse, TX

Their package seemed to be pretty good and it made sense. The people were good too. They pretty much returned the calls, there was a few issues with the contractors on the electrical and finishing getting it hooked up with CPS, but we worked through that. They did respond when I called. The boys showed up and put the panels on, but did not come back and finish the hardwire for almost two more months. It took almost a month after that to get CPS to get it authorized and certified.

2 years ago

Reply from Pure Energy

Hi, Linda. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Judith San Antonio, TX

The gentleman that came and spoke with me first struck me as honest and I was impressed. Communication was good; they kept me abreast. I had some solar panels up already, so they had to connect them. They spent all day making sure they got the rest of the panels up before they left for the day. Then they came back another day and did the final connection to the to the energy company. I just appreciated their work ethic.

2 years ago

Reply from Pure Energy

Hi, Judith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Robert Conroe, TX

They sent somebody to the house to make a presentation and he went over all the details and it made sense from a financial standpoint to have the solar panel for so much of my electrical bill. For the most part, they did a really good job, but there was some confusion about getting in contact with the HLA and a few things like that. Other than that, I think they did a really good job handling all the paperwork. My grandmother was at home when they installed it. She let him inside when they needed it in the attic. They did it while I was at work and the panels were up when I got home.

2 years ago

Reply from Pure Energy

Hi, Robert. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 25th, 2023

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Verified Customer

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Willie Fort Worth, TX

We feel like it's performing well. It was pretty smooth. They they arrived on schedule. We needed to wait for some of the equipment, so it wasn't installed all at once. We have had a couple of reasons to reach out to customer service and while they've been mostly responsive in a in a positive way we had to go through a couple of layers before we got to somebody who could actually help us out.

2 years ago

Reply from Pure Energy

Hi, Willie. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 21st, 2023

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Verified Customer

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Anonymous Euless, TX

I have to follow up instead of them following up with me in some instances. A crew came the first time, they didn't really have the proper ladder, and then the first day was a little bit windy, so they started at the bottom at the breaker panel. Then they had to come the Saturday after to finish it up. It didn't really require me for anything other than just once to open the attic so they could run the conduit and what not, but other than that, that was pretty much the extension of me getting involved there. It went smooth.

2 years ago

Reply from Pure Energy

Hi, Anonymous. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Maxine San Antonio, TX

It was very quick. The only issue was I talked to a different person for each phase. There didn't seem like there was a lot of consistency in the communication between the members of the Pure Energy team. I had some issues with billing and getting a hold of somebody when we first started setting up the auto pay and all that stuff. It's been resolved since then, but it wasn't very smooth to begin with.

2 years ago

Reply from Pure Energy

Hi, Maxine. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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Elizabe

At the time of the install everyone was wonderful, but then I've kind of been abandoned. I have some questions that I still have and I don't know. They did not provide me much of the details that I needed. I had to ask my neighbors how they do it. For example, they never told me that there is an app where I can check to see the progress of my solar panels, if they're working, how they're working, what my energy saving is and all that.

3 years ago

Reply from Pure Energy

Hi, Elizabe. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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John

I had some issues in the beginning and I'd call them and they would get back with me immediately if they didn't answer the phone when I called. The company that they sell the products of had some issues and they assured me they'd get straightened out and they have. It was all technical stuff as far as monitoring the system and the app that was on it, but the app didn't work. Solar Edge had some issues at first, but they have then had software updates and everything's working like it's supposed to now so we're not having any problems.

3 years ago

Reply from Pure Energy

Hi, John. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Juan

The sales guy was real knowledgeable, I already had his personal cell phone number where I can text him personally. He will reply to my calls immediately. As far as the installation, it just took forever to get it approved by the city, because there were some issues that Pure Energy didn't know about the city codes here. As far as I know, the panels are really high efficiency and they're very durable. My electric bill got reduced to almost $200 a month.

3 years ago

Reply from Pure Energy

Hi, Juan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Stephanie

Installation was fine. They came out, they plunked it on the roof and left. That's about it. I'm not entirely sure it's fulfilling all the promises they made. It's supposed to be providing plenty of electricity for us to not be paying an electric bill. In the last month, our electric bill was $120, and that was a whole bunch of odd fees and then some electricity that they covered that the system didn't. So I don't really know and I've asked questions, I can't get answers, I get a lot of "we're checking into it."

3 years ago

Reply from Pure Energy

Hi, Stephanie. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Scott Katy, TX

It's pretty standard. The installation itself was fine. There was a bit of a delay with inventory which created some unforeseen circumstances, but installation was okay. Customer service was pretty proactive, just a couple of nudges needed here and there.

2 years ago

Reply from Pure Energy

Hi, Scott. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Yvonne Heredia San Antonio, TX

If you make over an amount of money per year it's a great write off however you don't really get the refund in your hands to pay down the loan as they make you assume. Again great write off. Also there a free programs out there that were not presented.

2 years ago

Reply from Pure Energy

Hi, Yvonne Heredia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Don San Antonio, TX

They're a little bit difficult to reach. Scheduling was kind of hard, but once it started moving, it went really smooth. It is top of the line and it's performance has been great since we've had it. No problems and it's got a nice warranty.

3 years ago

Reply from Pure Energy

Hi, Don. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Tyson Lubbock, TX

The installers took their time and picking up their trash and making sure there was no leaks in the ceiling. It's just good. Anytime I have a problem, they fixed it and gave me the information where I can actually do it myself the next time.

3 years ago

Reply from Pure Energy

Hi, Tyson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Darlene San Antonio, TX

What the salesperson said that they were going to do versus what they did was night and day. The installation itself was fine. The time that they installed it and the time that it was actually hooked up was too much, which I thought was ridiculous.

3 years ago

Reply from Pure Energy

Hi, Darlene. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Susana San Antonio, TX

I can always speak to a representative. They're always very friendly and very helpful. There was a part, went out and no one proactively notified us. I found out because there was no reading on our panel. I just wish somebody would have called me and given me a heads up instead of me finding out on my own.

3 years ago

Reply from Pure Energy

Hi, Susana. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Adlyn San Antonio, TX

The installation process was great in terms of measuring, then putting them up, and then the other guy going to get the electrical part ready. We were told that they would contact us after installation to help understand the app and things, but they haven't yet.

3 years ago

Reply from Pure Energy

We're glad you took the time to tell us about your experience, Adlyn. Customer feedback is very important to our business, and it helps us a lot! We're glad to hear that you were comfortable and satisfied with the services we provided. We hope you'll think of us again if you need anything else.

Nov. 22nd, 2022

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Verified Customer

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Celeste San Antonio, TX

We had some delays and it was hard to get people to call me back at some point. I liked the fact that we needed to redo our roof as well and we were able to do that at the same time and they kind of helped with the whole process. We really liked how he sat down and kind of went over all the costs with us and the benefits overall long term.

3 years ago

Reply from Pure Energy

Thank you for your 5-star review, Celeste! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Vitaly Plascencia Lubbock, TX

Everything was great, down to the installation. My only concern is the trash that was left behind. It didn't seem like you guys practice final clean up. My dogs could have swallowed any of the trash left behind.

3 years ago

Reply from Pure Energy

Hi, Vitaly Plascencia. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Michelle Grandview, TX

It was very easy, they came in, they got it done. We had a bad storm that rolled in that day and it kind of put everything into standstill but they came back and got it done. There were times that communication was lacking.

3 years ago

Reply from Pure Energy

Hi, Michelle. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Lindsay San Antonio, TX

Super fast and very smooth, we didn't have any any issues. It was more we were waiting on this on the city things to do things. It took a little while for them to follow up on things.

3 years ago

Reply from Pure Energy

Hi, Lindsay. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Brady San Antonio, TX

It took a little longer than was expected, but I mean it went relatively smoothly. I feel like everything went pretty well. My project manager was a little bit difficult to get a hold of, but he's probably busy.

3 years ago

Reply from Pure Energy

Hi, Brady. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Amy San Antonio, TX

It's pretty quick. The only issue was I found a lot of the bolts that they used as secure the solar panels to the framework on the ground afterwards. It's a good quality product.

3 years ago

Reply from Pure Energy

Thank you for your positive feedback, Amy! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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John Jordan Moss Point, MS

The system itself is great. Everything is working properly and it usually generates more electricity than we need. Pure Energy updated our electrical outside and did an awesome job. The problem we have at this point is more with the electric company. We are sending back a ton of energy to the grid but still being charged for usage, even though we also have a battery. It costs $20 a month for their meter so at the end of this year we will see how cost effective it would be to enroll in net metering. Our salesman, Eric Oester explained that before we purchased the system, we just did not realize what the impact would be until we actually saw it in action. Sometimes when the battery is charging the system still sends energy back to the grid but the battery charges fairly quickly. Overall, we feel it is a good investment and we have no regrets!!

2 years ago

Reply from Pure Energy

Hi, John Jordan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 11th, 2023

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Verified Customer

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Anonymous Waco, TX

Everything went well. I was told that I was supposed to be getting an app where I can see my solar panels from my phone and nobody went over that with me.

3 years ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us! Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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KIm Rowell Hale Center, TX

I love having being able to cut electricity costs, but I wish all areas used the "buy-back" plans as was stated in my contract.

2 years ago Edited May 17, 2023

Reply from Pure Energy

Hi, KIm Rowell. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Verified Customer

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Ruben Fort Worth, TX

I'm still waiting for my inspection. Installation was smooth. Every time I call them they they answer my questions and they resolve the problem.

2 years ago

Reply from Pure Energy

Hi, Ruben. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Ryan Denton, TX

Installation was quick and easy. Everything looks good and professional. It took a while to get things processed and turned on.

2 years ago

Reply from Pure Energy

Hi, Ryan. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Yvonne San Antonio, TX

The installation itself went smoothly. There were many delays, but I'm not sure if they were connected to the weather or the actual company.

2 years ago

Reply from Pure Energy

Hi, Yvonne. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 21st, 2023

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Verified Customer

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JoAnn Hughes Mexia, TX

Salesmen are trained to get the sale. They are a smooth organized company. Hopefully they deliver the quality they promised.

3 years ago

Reply from Pure Energy

Hi, JoAnn Hughes. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Bianca Georgetown, TX

It went really smoothly and on time. I don't have any experience with any other solar panels, but it seems like quality material.

3 years ago

Reply from Pure Energy

Hi, Bianca. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Mike Waxahachie, TX

Quick, clean, crews kept us informed of status. Too soon to estimate monetary savings. Our current energy supplier may have minimums, etc. In November (our 1st full month) we produced 450 kWh, Nov2022 used 497 kWh & Just Energy bill was $68.56 Haven’t recd 11/2023 bill yet

2 years ago

Reply from Pure Energy

Hi, Mike. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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Verified Customer

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Steven San Antonio, TX

There were unexpected delays in the process and I had trouble getting hold of anyone to get information. Once the installation started, the installer went above and beyond to complete it. He finished yesterday and I am pleased.

2 years ago

Reply from Pure Energy

Hi, Steven. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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Whitney Wilson Temple, TX

Everyone has been friendly and easy to work with. Communication about timelines and projects could be much better. Often, they expected me to drop what I was doing to come home for them when they didn’t schedule with me prior. I did this sometimes only for them to change plans and not tell me.

2 years ago

Reply from Pure Energy

Hi, Whitney Wilson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 10th, 2023

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Verified Customer

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Richard San Antonio, TX

It was pretty fast, the quality was pretty good. They work with me pretty good on behalf of questions I had.

3 years ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Zachary Antilley Lubbock, TX

While among the more expensive estimates I received, I chose Pure Energy because I felt they were honest and helpful. The installers did good work and cleaned up after themselves, for the most part.

2 years ago

Reply from Pure Energy

Hi, Zachary Antilley. Your feedback is highly appreciated. Thank you so much for the review!

May. 3rd, 2023

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Verified Customer

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Jack Ray Waco, TX

The use of my solar system down for three month pure engergy help me pay of solar part of the bill

3 years ago

Reply from Pure Energy

Hi, Jack Ray. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Anonymous

They fixed the one problem I had pretty quick and called me back and told me that it was corrected.

3 years ago

Reply from Pure Energy

Hi, Anonymous. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Nita

They did a lot of work in a short amount of time and did a great job of cleaning up.

3 years ago

Reply from Pure Energy

Hi, Nita. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Patrick Fountain, CO

It's the best out of everyone I've seen in the neighborhood. Very smooth installation.

3 years ago

Reply from Pure Energy

Thank you for your positive feedback, Patrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Janeya Keys

It was good service and I was able to work a deal that for my budget.

1 year ago

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Verified Customer

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Rolando San Antonio, TX

I felt like they were honest with me. They're quick to answer any questions.

2 years ago

Reply from Pure Energy

Hi, Rolando. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Ramiro H San Antonio, TX

As a company there good, but I wouldn't recommend the solar panels.

2 years ago

Reply from Pure Energy

Hi, Ramiro H. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 12th, 2022

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Verified Customer

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Arthur Jack Goldberger San Antonio, TX

Product and installation was very good, however communication was very poor.

3 years ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Arthur Jack Goldberger. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

Pure Energy Reviews

Summary of Reviews