Powur Solar: Read 163 User Reviews From Real Homeowners

star star star star star_border

Phoenix3309 Pflugerville, TX

Everyone is very respectful and nice and they keep me updated on trouble tickets each step of the way.

1 year ago

star star star star star

Michael Parr Martinez, CA

Bill B. Has been informative and professional throughout the solar selection process.

1 year ago

star star_border star_border star_border star_border

Gail Port Charlotte, FL

We signed our contract in March 2022 and so far we still aren’t on solar. I feel like we have been scammed. Our solar panels so far are purely decorative. Not at all happy.

2 years ago

Reply from Powur Solar

We’re so sorry to hear about your less-than-stellar experience. Here at Powur we strive to provide world class customer service for everyone who interacts with our platform and truly appreciate you bringing this opportunity to improve the overall experience to our attention.

After reviewing your project, we see your system has been completed pending main panel inspection. We've noted that you have also incurred property damage due to the recent hurricane. We have escalated your project and are working with your homeowners insurance policy to coordinate all necessary repairs to complete your project.

Powur is committed to serving our customers, and we are constantly striving to improve the overall customer experience. If you need support in the meantime, you can get in touch with us directly at customercare@powur.com

Nov. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jose Hernandez

I have the same bill from the company electric

4 years ago

Reply from Powur Solar

Hello Jose, you should be seeing a reduction in the energy being pulled from the utility, if this is not the case please reach out to your Sales Consultant for details on how to read your new bill. Going solar does not eliminate receiving a paper bill from the utility, net metering should be occurring and you should see that reflected in the bill.

Nov. 20th, 2020

star star star star star

PRAKASH P San Diego, CA

Got my refund.. Thank you, Lana V. from Powur for excellent support.

3 years ago Edited September 14, 2021

Reply from Powur Solar

Thanks Prakash- We hope to support you on your project when you can move forward in the future. And yes we agree Lana is fantastic!

May. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

Because they took forever to complete the installation

3 years ago

Reply from Powur Solar

This is unfortunate, we apologize for any inconvenience this caused, hopefully you are enjoying your new system and saving money on your energy costs.

Dec. 4th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Roberto Valdez Jr

Because I'm still getting a light bill over $200

3 years ago

Reply from Powur Solar

This is unfortunate for sure, I will get one of our customer care folks to reach out to you.

Nov. 24th, 2020

star star_border star_border star_border star_border

Fritz Leuenberger Naples, FL

Bad working for finish they need 9 mont‘s for one small problem. For the final check. Install good after all was terrible.

1 year ago

Reply from Powur Solar

Dear Mr. Leuenberger,

Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner's standpoint. Feedback like yours will ensure we implement the necessary changes as we continue to grow. Although we experienced some challenges throughout the completion of your solar project, we are pleased to see that your system is fully operational and producing very well.

If you have any future questions or concerns, please don't hesitate to contact our customer success team via email at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.

Respectfully,

Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

star star star star star

Ken Carr Costa Mesa, CA

Bill is very knowledgeable and a pleasure to work with.

1 year ago

star star star star star

Angel D Frias

Powur has the bests service and cunstemer service. Thax

1 year ago

star star star star star

Rodrigo Choto San Jose, CA

My wife and I had our solar installed and are very impressed with the outcome. Felipe M is the gentleman Rep who helped us from start to finish and still is around with any questions we have. We see him as a friend not just as a rep he definitely carry’s a big heart on him. The whole transaction went smooth very experienced crew and Team, and i will definitely be adding solar to our next home and reaching out to Felipe Moreno so he can guide us. I will and have referred Felipe M to family members and coworkers so he can assist them with any information in regards ti solar panels. Thank you!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Eduardo

Have not been able to use since it is not connected

4 years ago

Reply from Powur Solar

Eduardo, please reach out to the Sales Consultant that sold you the system in order to receive some guidance on usage of your system. If the utility gave you Permission to Operate then the system should be working.

Nov. 20th, 2020

star star_border star_border star_border star_border

Ricky Rivera

cant get ahold of anyone and there are leaks throughout the entire house

2 years ago

Reply from Powur Solar

Hello Ricky,

Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like to turn your experience around.

We would like some help finding a project in our system for you based on the information provided. If you need help as soon as possible, please contact us. Our customer success team is waiting to help you.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Nov. 16th, 2022

Powur Solar Reviews