Powur Solar: Read 177 User Reviews From Real Homeowners

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Hyeong Gold Wilmington, NC

Great company, good prices, excellent 30-year full warranty, and the best customer service in North Carolina.

3 years ago

Reply from Powur Solar

Hey there Hyeong, we really appreciate you taking the time to spread the word about your experience! We’re thrilled you’ve decided to join the Powur family and that you’ve received the premium level of service we pride ourselves on. Enjoy your new solar system and enjoy your lower utility bill!

Mar. 23rd, 2022

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James Walters Red Oak, TX

From the get go, its been a horrible experience. Numerous delays in getting the system installed, and the company is horrible about responding to requests. Have had the system installed for 3 months and already had several components replaced, but it's completely stopped working now and they aren't responding to my inquiries.

4 years ago

Reply from Powur Solar

Dear Mr. Walters, we are sorry to know that you had to experience this issue with your system and that your communication experience with us was not satisfactory. We apologize for the inconveniences caused.

As mentioned through our email communications with you, on October 5th our service provider did a site visit to check your system. They were able to solve the issue you reported. Since then, your system is back up and running. The issue happened because your system required a firmware update. We are happy to report that the issue had nothing to do with the actual installation of your system.

Please, know we always strive to provide a satisfactory resolution to any problems our customers could experience. If you have any other issues with your system in the future, please get in touch with us at customercare@powur.com.

Also, based on your communication experience with us, we will make sure to improve it to provide an ever better experience. Thank you for your feedback.

Nov. 24th, 2021

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Lawrence Richards Clermont, FL

Signed contract in October 2020 and salesperson said will be up and running in 6 weeks. Now Powur company Account Manager says may take 3 months or more That means in 2021 March or April. I may not be able to use IRS TAX CREDIT FOR 2020. AVOID THIS POWUR COMPANY GO WITH A BIGGER CORPORATION.

5 years ago Edited September 14, 2021

Reply from Powur Solar

We apologize for the delays but due to COVID restrictions many of the local permitting offices and installation crews are down staff and this is causing delays in installation completion.

Dec. 4th, 2020

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Verified Customer

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Brenda

Customer support is fine and installation went smoothly.

5 years ago

Reply from Powur Solar

Thank you for your positive review!

Dec. 4th, 2020

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Verified Customer

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Stephania Smith

Because we have had them for 2 months now and we're having nothing but trouble with thim

5 years ago

Reply from Powur Solar

Stephania, this is not acceptable to us, we will get our Operations Team to reach out to you to get your issues resolved.

Nov. 20th, 2020

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steve howard

mike h was very knowledgeable about the system and was able to convey to me what we were getting

1 year ago

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REBECCA

BIggest rip off in solar companies. Paid a fortune and they put all my panels on the wrong side of house so now my electric bill is the same as well as I have to make large payments to them

1 year ago

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William Filpo Hazleton, PA

Excellent, very good service, punctuality an constant monitoring throughout the process.

1 year ago

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Lisa Haines Anaheim, CA

I am very unsatisfied with Powur. My solar report says that there has been no power since May 7, 2023. I did not know it was not producing. I need results from this company now.

2 years ago

Reply from Powur Solar

Hello Lisa,

Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout and after installation. We understand that has not been your experience, and we'd like to apologize.

After a recent review of your project, we confirmed that your solar system is now up and running as of September 20, 2023. While our homeowners expect a faster installation timeline, several factors outside our immediate control can delay installation. As of September 21, 2023, one of our helpful customer care agents began communications with you to resolve your concerns. We appreciate your patience as our customer care teams continued to iron out the details of your project.

If you have any outstanding grievances, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

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Veronica Ramirez Fontana, CA

I’m so disappointed with powur. They damage to my roof according the people they send to inspect my roof after the installed the panels. They said is several leaks inside my attic where the panels are installed.

2 years ago

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Jason Moortgat Saint Johns, FL

4 months since installed, not on. Nobody communicates. No idea when it will be connected. Told I was companies #1 customer issue, but won't return calls, email. Worst customer experience I've ever had... ever.

2 years ago

Reply from Powur Solar

Hello Jason,

We wanted to thank you for bringing this matter to our attention. At Powur, we value honesty and transparency in all of our solar system installations, and our top priority is to provide exceptional customer service to ensure your satisfaction.

We understand your concerns regarding the Permission to Operate for your project, but please rest assured that we have already spoken to your project manager. We have confirmed that all the necessary documents have been submitted to your utility and are awaiting approval. However, due to the recent increase in workload related to NEM 3.0, processing times may take longer than usual. Your project manager has been made aware of this and will be your direct point of contact throughout the process.

We appreciate your patience and understanding in this matter, and we are committed to ensuring a smooth and successful installation.

Thank you for choosing Powur.

Best regards,
Powur Customer Success Team
1-866-GO-POWUR

May. 9th, 2023

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Phoenix3309 Pflugerville, TX

Everyone is very respectful and nice and they keep me updated on trouble tickets each step of the way.

2 years ago

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Michael Parr Martinez, CA

Bill B. Has been informative and professional throughout the solar selection process.

2 years ago

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Gail Port Charlotte, FL

We signed our contract in March 2022 and so far we still aren’t on solar. I feel like we have been scammed. Our solar panels so far are purely decorative. Not at all happy.

3 years ago

Reply from Powur Solar

We’re so sorry to hear about your less-than-stellar experience. Here at Powur we strive to provide world class customer service for everyone who interacts with our platform and truly appreciate you bringing this opportunity to improve the overall experience to our attention.

After reviewing your project, we see your system has been completed pending main panel inspection. We've noted that you have also incurred property damage due to the recent hurricane. We have escalated your project and are working with your homeowners insurance policy to coordinate all necessary repairs to complete your project.

Powur is committed to serving our customers, and we are constantly striving to improve the overall customer experience. If you need support in the meantime, you can get in touch with us directly at customercare@powur.com

Nov. 15th, 2022

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Verified Customer

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Jose Hernandez

I have the same bill from the company electric

5 years ago

Reply from Powur Solar

Hello Jose, you should be seeing a reduction in the energy being pulled from the utility, if this is not the case please reach out to your Sales Consultant for details on how to read your new bill. Going solar does not eliminate receiving a paper bill from the utility, net metering should be occurring and you should see that reflected in the bill.

Nov. 20th, 2020

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Luis alvarado

The good costumer communication and personal are very professional

1 year ago

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Luis Rodriguez

Excelente y gran servicio para mi persona. Muy satisfecho con todos

1 year ago

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PRAKASH P San Diego, CA

Got my refund.. Thank you, Lana V. from Powur for excellent support.

4 years ago Edited September 14, 2021

Reply from Powur Solar

Thanks Prakash- We hope to support you on your project when you can move forward in the future. And yes we agree Lana is fantastic!

May. 24th, 2021

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Verified Customer

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Anonymous

Because they took forever to complete the installation

5 years ago

Reply from Powur Solar

This is unfortunate, we apologize for any inconvenience this caused, hopefully you are enjoying your new system and saving money on your energy costs.

Dec. 4th, 2020

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Verified Customer

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Roberto Valdez Jr

Because I'm still getting a light bill over $200

5 years ago

Reply from Powur Solar

This is unfortunate for sure, I will get one of our customer care folks to reach out to you.

Nov. 24th, 2020

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Fritz Leuenberger Naples, FL

Bad working for finish they need 9 mont‘s for one small problem. For the final check. Install good after all was terrible.

2 years ago

Reply from Powur Solar

Dear Mr. Leuenberger,

Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner's standpoint. Feedback like yours will ensure we implement the necessary changes as we continue to grow. Although we experienced some challenges throughout the completion of your solar project, we are pleased to see that your system is fully operational and producing very well.

If you have any future questions or concerns, please don't hesitate to contact our customer success team via email at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.

Respectfully,

Powur Customer Success Team
1-866-GO-POWUR

Nov. 13th, 2023

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Ken Carr Costa Mesa, CA

Bill is very knowledgeable and a pleasure to work with.

2 years ago

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Angel D Frias

Powur has the bests service and cunstemer service. Thax

2 years ago

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Rodrigo Choto San Jose, CA

My wife and I had our solar installed and are very impressed with the outcome. Felipe M is the gentleman Rep who helped us from start to finish and still is around with any questions we have. We see him as a friend not just as a rep he definitely carry’s a big heart on him. The whole transaction went smooth very experienced crew and Team, and i will definitely be adding solar to our next home and reaching out to Felipe Moreno so he can guide us. I will and have referred Felipe M to family members and coworkers so he can assist them with any information in regards ti solar panels. Thank you!

3 years ago

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Verified Customer

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Eduardo

Have not been able to use since it is not connected

5 years ago

Reply from Powur Solar

Eduardo, please reach out to the Sales Consultant that sold you the system in order to receive some guidance on usage of your system. If the utility gave you Permission to Operate then the system should be working.

Nov. 20th, 2020

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Carlos Nunez

Reliable and good advise, so far no issues

1 year ago

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Ricky Rivera

cant get ahold of anyone and there are leaks throughout the entire house

3 years ago

Reply from Powur Solar

Hello Ricky,

Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like to turn your experience around.

We would like some help finding a project in our system for you based on the information provided. If you need help as soon as possible, please contact us. Our customer success team is waiting to help you.

Respectfully,
Powur Customer Success Team
1-866-GO-POWUR

Nov. 16th, 2022

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