Powur Solar Reviews
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Donna Davis Onalaska, TX
This has been a nightmare for me. Powur was recommended to me by a friend. I was very excited to get solar. I’m planning on retiring in a few years and liked the idea of having solar power for a set price. From day one it has been nothing short of a disaster. They make appointments and don’t keep them. Then was informed I needed a million dollar umbrella policy from my insurance company before the power company would connected me to the grid. So I bought that and still no solar connection yet. Now I’m paying a high light bill plus my solar payment. Now when I call Powur to find out what is going on they can’t tell me how long it will be before the light company approves the system. I wouldn’t recommend using Powur to anyone I know. Just beware and do more research than I did. It’s been going on for several months now and still no solar. At this point I’m just disappointed with the whole process.
1 year ago
Reply from Powur Solar
Hello Donna,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
After reviewing our records, we can confirm that utility approval is still pending. Please don't worry, we are actively monitoring the progress, and your project manager asks for updates often. Our Executive Escalations team member contacted you on December 19th to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-G0-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
After reviewing our records, we can confirm that utility approval is still pending. Please don't worry, we are actively monitoring the progress, and your project manager asks for updates often. Our Executive Escalations team member contacted you on December 19th to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-G0-POWUR
Dec. 28th, 2022
Christopher Goodnoe Orlando, FL
What a great experience. Super simple, and very transparent. Also our sales rep Christopher was very quick to respond every time we had a question. Highly recommend!!!
1 year ago
Ron Phoenix, AZ
Powur was great working with for my home in Arizona. I worked with Angela and she helped me set up my system design and walked me through the site survey. Very excited!!
2 years ago
Stacy Los Osos, CA
I am not sure what "home office" is for San Luis Obispo County. There are several different locations for Powur solar throughout California, and I see that some of them get good reviews. Our experience with Powur in our local area was terrible. The sales rep (Rick J) was at the least not upfront with us and at the worst flat out lied to us to make the sale. He told us that Powur's solar panels are made in the United States, while competitors panels are made in China. This was a big selling point for us. We actually asked for clarification from him several times about this, because in the contract it did not specify that the panels were U.S. made. He assured us that yes they are made in the United States. When the crew came to install, a local company called Axiom (which, by the way, they were great), the panels were in a box with "MADE IN MALAYSIA" on it. I immediately took a picture and text Rick and our "project manager" (who by the way was a total lop and did next to nothing) to ask for an explanation. We never got a satisfactory answer. After doing some research on the company, Hanwha, I found out that they have facilities in China, Malaysia, South Korea and the newest facility is in the United States. Hanwha panels can be made from any one, or a combination of, any of these faciltites and you don't know where yours are coming from exactly, but that's not what the sales person told us. They should be up front and direct with people about that. We complained, and Powur just told us too bad so sad, we didn't do anything illegal. Knowing what I know now, we would have went with the local company Axiom, the subcontractor. They did all of the work anyway. Our experience with Powur was awful, there was little communication from our assigned "project manager" (I put that in quotes cause she managed nothing, that title is a total joke). Go elsewhere.
2 years ago
David Arlington, TX
The Powur salesperson promised me that I would be able to get power from my solar panels if the grid went down. Oncor said I could have my solar panel power my house if the grid went down. However, my installer said I would lose power if the grid went down.
I have worked with Sarah W for over 8 months now trying to get what my Powur sales professional promised. Even though I bought 23 solar panels, Mon, Aug 8, 2022 at 5:03 PM Sarah W wrote: "We can only sell you a battery with 8 panels attached as per the finance companies and our current business model. I have not been able to talk to a manager and customer care has been a complete waste of my time.
2 years ago Edited August 15, 2022
Reply from Powur Solar
Hello David,
We're so sorry to hear about your less-than-optimal experience. Here at Powur, we strive to provide world-class service for everyone interacting with our platform.
We appreciate that you've brought this to our attention, and we would like to offer education about how your solar system works. Since a battery is not listed in your contract, it can't store the energy produced; the meter was changed to connect to the utility grid. This allows you to draw power from the grid when your system is not producing power, like at night. During the day, your home self consumes the energy it makes, and any overproduction is automatically sent to the grid. Don't hesitate to contact your utility company to inquire about a net metering plan and confirm that you are on a solar buyback plan to ensure that the utility company is crediting you for overgenerating power. For your convenience, here is the link to the solar buyback plans in Texas: https://www.texaspowerguide.com/solar-buyback-plans-texas/.
Powur is committed to serving our customers, and we are constantly striving to improve the overall customer experience. Please let us know if there are any other questions or concerns we could help you with, and it will be our pleasure to assist. You can get in touch with us directly by emailing customercare@powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
We're so sorry to hear about your less-than-optimal experience. Here at Powur, we strive to provide world-class service for everyone interacting with our platform.
We appreciate that you've brought this to our attention, and we would like to offer education about how your solar system works. Since a battery is not listed in your contract, it can't store the energy produced; the meter was changed to connect to the utility grid. This allows you to draw power from the grid when your system is not producing power, like at night. During the day, your home self consumes the energy it makes, and any overproduction is automatically sent to the grid. Don't hesitate to contact your utility company to inquire about a net metering plan and confirm that you are on a solar buyback plan to ensure that the utility company is crediting you for overgenerating power. For your convenience, here is the link to the solar buyback plans in Texas: https://www.texaspowerguide.com/solar-buyback-plans-texas/.
Powur is committed to serving our customers, and we are constantly striving to improve the overall customer experience. Please let us know if there are any other questions or concerns we could help you with, and it will be our pleasure to assist. You can get in touch with us directly by emailing customercare@powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 17th, 2022
Terry Dallas, TX
Around April of 2020 I had my Solar panels installed. I was initially told by sales representative Levi that the panels would reduce my electric bill by approximately $180 a month. I’ve never received more than $25 credit to my monthly bills for solar. In fact, the first month I received a wopping $7. I have text Levi on several occasions and recently requested that he send someone to checkout my system. He text me saying I have to contact your company to have the system checked. No one explained how the system operates. I’ve had these panels for 27 months and have never received a credit on my monthly bill of more than $25. I’m still paying over $290 for bill averaging monthly plus the monthly payment for the solar system. I’m extremely dissatisfied with this system and requested that you stand behind your product and make this right.
2 years ago
Reply from Powur Solar
Dear Terry,
Thanks for bringing this concern to our attention. We are sorry to hear this has been an inconvenience to you and would be more than glad to help you understand how your solar system works.
The electric company does not credit you for 100% of the energy your solar system produces. You consume energy directly from the system in the daytime and only send the excess energy you do not consume into the grid, which then gets applied as a credit on your bill.
So, for example, if your solar system produces 1,000 kWh, you only see 500 kWh applied as a credit on your utility bill for that same time. You consumed 500 kWh of solar energy directly from the solar system during the day. You consume from the grid, which is your total consumption on your utility bill. The cost of your consumption is offset by the excess solar energy sent to the grid.
Your electric company does not measure how much solar energy you consume from the panels; they only measure what you pull from the grid.
After thoroughly reviewing the information you provided, we could not locate you in our system. Don't hesitate to contact us via customercare@powur.com or by phone so that we can assist by reviewing if your system is functioning appropriately.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thanks for bringing this concern to our attention. We are sorry to hear this has been an inconvenience to you and would be more than glad to help you understand how your solar system works.
The electric company does not credit you for 100% of the energy your solar system produces. You consume energy directly from the system in the daytime and only send the excess energy you do not consume into the grid, which then gets applied as a credit on your bill.
So, for example, if your solar system produces 1,000 kWh, you only see 500 kWh applied as a credit on your utility bill for that same time. You consumed 500 kWh of solar energy directly from the solar system during the day. You consume from the grid, which is your total consumption on your utility bill. The cost of your consumption is offset by the excess solar energy sent to the grid.
Your electric company does not measure how much solar energy you consume from the panels; they only measure what you pull from the grid.
After thoroughly reviewing the information you provided, we could not locate you in our system. Don't hesitate to contact us via customercare@powur.com or by phone so that we can assist by reviewing if your system is functioning appropriately.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 17th, 2022
surfr10132 Agoura Hills, CA
TOTAL BAIT AND SWITCH COMPANY - This company installed faulty wiring and installed a battery that does not last for more than 2 hours. Worse, I gave them 3 chances to fix my issues and they no showed me and then called saying that they refuse to fix it. Per their supervisor Daniel they would not be fixing my solar or battery. I was told that I would get a battery system that would power my lights at night and instead after they installed the job they said that I would have to spend even more just to get what they had promised me in the first place, makes no sense why I would have to spend more money just to get what I was promised in the first place. They also use sub-contractors who are greasy at best and mark up their pricing. Powur is a sales organization that will take your money and run! Buyer beware!
2 years ago
DMitch Arlington, TX
My salesman, Moses, promised me that I could have electricity when the grid went down and that I could bank the electricity in fall, winter, and spring to offset the high electric bills during the TX summers. He lied.
I contacted my project manager (Sarah) and customer service many times to work out a solution. On 5/10/22 @ 7:37 I was told that my system was wired to code.
...in other words
1. My salesperson and project manager weren't properly trained. If they were, they would have known what code was and wouldn't have made those promises or
2. My installer had more than one way to wire my system to code and chose not to deliver what I bought.
I am stuck with solar panel that won't provide me electricity if the grid goes down and won't provide enough electricity to allow me to exchange my monthly payment for my panels for my electric bill as I was promised.
I am now paying about 25% more a month with solar heading into the summer month where my electric use more than doubles. I tried to make things right with Powur and was stonewalled. I would not buy from Powur again and would welcome a call from them to verify this is true. They have my number.
2 years ago
Reply from Powur Solar
Hello D. Mitch,
First, our sincerest apologies for the delayed reply. We’re sorry to hear about your less-than-optimal experience. Here at Powur, we strive to provide world-class service for everyone interacting with our platform. We appreciate you bringing this to our attention as we see this as an opportunity to improve our team member training and overall customer experience. We understand you have already been in touch with our team since your original review, but we wanted to provide a bit more clarity here as well.
Your original contract did not include a battery for backup power, which is why it's installed to connect directly to the utility grid when you're not consuming power. A battery backup system would allow you to store your system's excess energy during the day for use when your system is not producing power, like at night. Without a battery backup system, you are drawing power from the grid when your system is not creating energy and sending your overproduction back to the grid. Since you are in Texas, we recommend you look at your solar buyback plan to make sure you get the most credit for your overproduction. Each project is different, and you can change it if you find a more attractive one. Here is the link to review and evaluate the available solar buyback plans in Texas: https://www.texaspowerguide.com/solar-buyback-plans-texas/, in case it's needed. With the right buyback plan, you could improve the overall value you are seeing from your system.
Thank you again for your feedback — we are committed to serving our customers well and constantly striving to improve our customer experience. Please let us know if there are any other questions or concerns we could help you with, and it will be our pleasure to assist. You can get in touch with us directly by emailing customercare@powur.com, via chat at chat.powur.com, or by phone at 1-866-GO-POWUR.
Kind Regards,
Powur Customer Success Team
1-866-GO-POWUR
First, our sincerest apologies for the delayed reply. We’re sorry to hear about your less-than-optimal experience. Here at Powur, we strive to provide world-class service for everyone interacting with our platform. We appreciate you bringing this to our attention as we see this as an opportunity to improve our team member training and overall customer experience. We understand you have already been in touch with our team since your original review, but we wanted to provide a bit more clarity here as well.
Your original contract did not include a battery for backup power, which is why it's installed to connect directly to the utility grid when you're not consuming power. A battery backup system would allow you to store your system's excess energy during the day for use when your system is not producing power, like at night. Without a battery backup system, you are drawing power from the grid when your system is not creating energy and sending your overproduction back to the grid. Since you are in Texas, we recommend you look at your solar buyback plan to make sure you get the most credit for your overproduction. Each project is different, and you can change it if you find a more attractive one. Here is the link to review and evaluate the available solar buyback plans in Texas: https://www.texaspowerguide.com/solar-buyback-plans-texas/, in case it's needed. With the right buyback plan, you could improve the overall value you are seeing from your system.
Thank you again for your feedback — we are committed to serving our customers well and constantly striving to improve our customer experience. Please let us know if there are any other questions or concerns we could help you with, and it will be our pleasure to assist. You can get in touch with us directly by emailing customercare@powur.com, via chat at chat.powur.com, or by phone at 1-866-GO-POWUR.
Kind Regards,
Powur Customer Success Team
1-866-GO-POWUR
Dec. 16th, 2022
Sean Kelly
Zero stars.
Worst company I have ever worked with. Sub contracted all work then I was required to coordinate with the sub contractors if there was an issue. Installation was supposed to be 2 days. Waited a month to be inspected by the local power company before system could be green lighted to be turned on. After the system was green lighted to be turned on it took 4 more visits and 3 weeks for them to come out and troubleshoot between other installations. 7 full weeks between install and power output by solar panels.
Another issue. I was supposed to have a connector installed with the system to use my generator for power at night and during power outages. This is not installed 2 full months since solar installation. Every step of the way communication, specifically returning my calls, has been an issue. Not merely a matter of a few minutes or hours to receive replies but several days or to a week for replies. I have called their help desk and the sales associate again and again trying to find out when my system will be completed. I am 100% fed up with them.
8 months from initial contact to nearly complete solar install with the contract being signed and permitted for 4 months of that. 4 months to go from approved permits to nearly complete solar install. DO NOT USE POWUR.
2 years ago
Jonathan Nakhla Marlboro, NJ
Stay away from POWUR under all circumstances possible. My family has had extremely terrible experiences dealing with them since the last week of July in 2021. It has been 6+ months since we first applied for our permits in NJ. It took them from July of 2021 until mid November to have the permits approved which were rejected by the township two times because their inability to follow correct fire protocols. I personally had to visit the township two separate times in order to get to the bottom of why our permits were being rejected so many times and send updates to the team since their own installers were lazy and not following up with our project. On the day of our installation in mid November I was told they would be arriving in between 8-9am on Nov 16. At 8:55 AM I receive a phone call that they will no longer be coming to install because the equipment did not arrive on time. I had taken a day off of work for this and they threw that at my face. Our system ended up finally getting installed on December 14th and we have been waiting for permission to power on but during the final inspection the township did not pass it because of certain fire conduits not following guidelines. During this whole process we have barley been updated or followed up with. We would go over 4/5 weeks without hearing from Ms. Lauren D & Mr. Domenic P. The lack of professionalism and responsibility from this company is infuriating. We were supposed to be installed and able to power on by the end of October at the latest and we are now towards the end of January with absolutely no progress. To top it all of Mr. P gave my family a $250 Amazon gift card for all of these inconveniences which is honestly a smack in the face after all the troubles and inconveniences this company has put us through. Their prices are competitive for sure but looking back I would much rather pay extra for a company that will do the job in a timely and correct manner. Stay away from POWUR. I have friends in the same township who applied for permits in august and were installed by mid/late September and able to operate their systems by late October. There’s no excuse for why our project is 6+ months in and we have yet to power our system on. Obviously they have no idea how to properly manage a project. The installer for our project who’s name was Ed was absolutely atrocious in handling our project and I would highly advise for you to avoid this company at all costs.
2 years ago
Kevin Elmer, NJ
So usually when something seems to good to be true it is. Everything they sold me sounded great. Well now that my system is up and running "where are the big savings I was told I would see". I rolled in a new roof and financed the solar for 15 yrs. I was told your system would generate 95% solar but more likely 100%. They advised you will probably have at most a $15 bill to pay to electric company. Plus $1000 sign up fee due to being law enforcement. So I did recieve $1000, but now I see everyone seems to get that. I was told you wouldn't have to make a loan payment from 2 months after install. Well 2 months when by and still wasn't on yet. So I had my $400 electric bill plus the loan for $240. Finally everything was turned on and so much for my $15 to electric company. It was close to $150 plus my loan payment. I gave it 2 more months and no difference in savings. On top of this powur subcontracts another company that you have to work with. Then there the trecs. Very confusing setting them up and you have to enter all these different production numbers from one website to another. And it's been 3 or 4 months and being told I won't see them until November. So basically they pitch a great game, but reality your not saving or at least I'm sure not.
Kevin R
3 years ago
Reply from Powur Solar
Dear Kevin, thank you for bringing this issue to our attention. We are sorry to know that your solar panels are not performing as you expected. We understand how frustrating this can be, as you anticipated bigger savings with your electricity bill.
We would like to look into this issue with you and see if there is anything that needs to be adjusted in your system. Please, get in touch with our Customer Care team at customercare@powur.com. Once we receive your request, our specialists will take a deeper look into your system performance. We look forward to speaking with you and working towards a satisfactory resolution for you.
We would like to look into this issue with you and see if there is anything that needs to be adjusted in your system. Please, get in touch with our Customer Care team at customercare@powur.com. Once we receive your request, our specialists will take a deeper look into your system performance. We look forward to speaking with you and working towards a satisfactory resolution for you.
Nov. 24th, 2021
Erick Saavedra Cypress, TX
Worst company ever. From install to service.
I have the solar panels for 1 year now .
First after they install it, nobody came to show me or make sure it was working. I had to figure it out myself after 2 months of install. The company apologized after I left a bad review on bbb.org and promise to send someone and even issue me a refund for the first 2 months, but nothing ever happened.
Now after 1 year, they stop working. The inverted went bad (I had to figure it out).
Got a new inverted replaced by Solar Edge and called Powur to send someone to replace it. 3 weeks and they can't still get the post install manager to come or say anything.
I wish I had never let my friend sell me this and did more investigation about this company.
3 years ago
Reply from Powur Solar
Dear Erick, we are sorry to hear of the difficulties you had from install to service. This definitely doesn't sound like the service we aim to provide to our customers. We apologize for any inconveniences caused. It is of deep concern that our standards were not met in your customer experience. We would like to look further into this with you and work towards a satisfactory resolution.
To start the process, please get in touch with our Customer Care team at customercare@powur.com. Once we receive your request, our specialists will take a deeper look into your project. We will do our best to make things right for you. We look forward to speaking with you.
To start the process, please get in touch with our Customer Care team at customercare@powur.com. Once we receive your request, our specialists will take a deeper look into your project. We will do our best to make things right for you. We look forward to speaking with you.
Nov. 24th, 2021
Billy Atlanta, GA
My system was installed about nine months ago, still waiting to finish the project. The sales rep,Leesa, originally told me I would be able to monitor my usage, that was never installed. During the install I wanted to add an additional battery and do whole home back up which solar edge made but, Powur wasn’t offering at the time is what I was told, just like they weren’t able to get me the Tesla system in Texas, according to Leesa, which is originally what I wanted. She informed me I could add in the extra battery, whole home back up and new inverter but would need a quote and an additional install. Ok, nine months later I am still waiting for a quote on the addition items I originally wanted and still no monitoring.
I believe they use independent sales agents here in Texas and I don’t think that’s the best option as they can’t control their product. Leesa did put me I n touch with another electrician she uses but, he wasn’t interested in the add on and wanted to charge almost as much as the original install. Still not sure why she hasn’t just provided a quote through Powur...
3 years ago
Reply from Powur Solar
Hi Billy- Sorry to hear about your disappointment with your system. Just to clarify, production monitoring is available as a system feature and we will work to set that up for you. Additionally, battery systems are absolutely a feature you can pick out and adjust in the process of designing your system. Powur does with an incredible network of independent energy consultants in Texas as well as throughout the country and each independent energy consultant supports the homeowner throughout their solar journey. Every consultant is backed by Powur's systems and people. We have in contact and look forward to helping resolve your questions and concerns.
May. 28th, 2021
Steven Ramirez La Mesa, CA
I tried to be patient and understanding with this company. Upfront Zarko is a great salesman. I was promised 3 for panels to be installed. Took longer than expected. I was told that they submitted permit to city and were waiting. I checked in that same week and there was no report of permit attached to my address. Eventually panels were installed. Longer wait than expected. It wasn’t until after install that I noticed that they drilled holes through the open ceiling and is visible from inside my home (I can share pictures if anyone is interested) my beams were damaged and ceiling panels were cracked and broken in half. I reached out to powur and of course they are blaming the contractor that they paid and approved to do the installation on my roof. I had them come out and repair some of the ceiling and they just bonded the ceiling panels with wood glue and sanded it. My ceiling looks horrible and patchy with other cracked spots. There was recently a storm and we had a leak. They blamed the storm for tearing off panels and causing the leak. I don’t believe this as other reviews shows that they have damaged roofing panels before. I am currently reporting this company and contractor to state license board and may pursue legal representation as they do not want to remedy the damage “only what is solar related”. They damaged my whole roof and are denying to fix the leak.
MICHEAL M is the rep that I have been speaking with regarding remedying this situation.
I hope this long review helps someone.
STAY AWAY FROM POWUR! Their 25year warranty is garbage and they will fight you every step of the way.
3 years ago
Reply from Powur Solar
Thank you for allowing us the opportunity to address your concerns privately and work with you to resolve the issue to your satisfaction. We always strive to communicate honestly and openly throughout and after the installation process. We value all feedback as it helps us continually improve and are very happy that you were satisfied with the end result. If you have any further questions, please do not hesitate to contact us directly. We are always happy to help in any way we can.
Jun. 4th, 2021
Review Source
REBECCA
BIggest rip off in solar companies. Paid a fortune and they put all my panels on the wrong side of house so now my electric bill is the same as well as I have to make large payments to them
7 months ago
Verified Customer
Review Source
Justin
Their customer service is lacking. Their communication skills need to be improved. Installation was pretty good.
3 years ago
Reply from Powur Solar
Sorry to hear that you did not have the best experience possible, we hope that you are enjoying your new system and saving money on your energy costs.
Dec. 4th, 2020
Verified Customer
Review Source
Oscar
Everything was good. I was satisfied. They are really friendly and helpful.
3 years ago
Reply from Powur Solar
Thank you Oscar for your positive review!
Dec. 4th, 2020
Verified Customer
Review Source
Amarjit
My bill is still high. It is almost a hundred dollar difference but they told me it was going to be more like a hundred and eighty dollars.
3 years ago
Reply from Powur Solar
Amarjit, sorry to hear that you are not getting the most saving possible, hope you are enjoying the extra $100 saving you have achieved.
Dec. 4th, 2020
Verified Customer
Review Source
Charlie
It is still not turned on yet. It has been negative overall working with them.
3 years ago
Reply from Powur Solar
Charlie, we are sorry to hear about your negative experience, I will let our Ops Team know about your feedback.
Dec. 4th, 2020
Verified Customer
Review Source
Chris
Great service, informative consultant, very competitive pricing
3 years ago
Reply from Powur Solar
Excellent, thank you for the positive review!
Dec. 4th, 2020
Verified Customer
Review Source
Thomas Lynch
After installation support has been nonexistent. They don’t help me at all. I am not really saving money and they left my roof open for leakage. What they offer is crap.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Sheldon Reece
Because my system still is not up and running. Nothing i was told have been done . I am very unsatisfied with the company and will not recommend them to anyone at this time.
4 years ago
Reply from Powur Solar
Hello Sheldon, we will get our Operations team to reach out to you and get these issues resolved.
Nov. 20th, 2020
Sharee Salles
This company has made my solar experience a source of stress and nothing else. The solar failed inspection 4 different times and Powur will refuse to admit it is on them. Their blame their install partners and completely ignore the fact that my contract was with Powur and so therefore all responsibility falls on Powur. This whole process took over a year. Powur has refused to compensate me for the issues I have had and has fought that none of this is their responsibility. They blame their install partner and that is all. I will never recommend Powur and am regretting using them!
1 year ago
Reply from Powur Solar
Dear Mrs. Salles,
Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner's standpoint. Feedback like yours will ensure we implement the necessary changes as we continue to grow. Although we experienced some challenges throughout the completion of your solar project, we are pleased to note that your project passed inspection in August 2023 and your system is fully operational and producing very well. We're also pleased to note that you received full reimbursement of your loan payments from February (Date of the first final inspection) until August (Date of passing inspection).
If you have any future questions or concerns, please don't hesitate to contact our customer success team via email at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner's standpoint. Feedback like yours will ensure we implement the necessary changes as we continue to grow. Although we experienced some challenges throughout the completion of your solar project, we are pleased to note that your project passed inspection in August 2023 and your system is fully operational and producing very well. We're also pleased to note that you received full reimbursement of your loan payments from February (Date of the first final inspection) until August (Date of passing inspection).
If you have any future questions or concerns, please don't hesitate to contact our customer success team via email at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 16th, 2023
Tami Hayes Copperas Cove, TX
I entered into my contract on 9/26/22. My rep is Zac H from Solar Wholesale Partners. The contract states that completion should be within 180 days. Here we are one year later and the project is NOT permitted. They have just informed me that they are changing installation providers for the second time. I have reached out to find out the cost to date so I can cancel the contract. VERY DISAPPOINTED. I'm not receiving return calls from my REP who was very responsive during the sale process but now seems unavailable.
1 year ago
Reply from Powur Solar
Dear Tami Hayes,
We are sorry to hear about your experience with the extended delays in getting the permits for your project as well as the change in our install Partner. Our company strivese to provide exceptional service to all of our homeowners, and we understand that your experience has fallen short of that. Our Executive Escalations team has confirmed that your project manager has spoken to you and our new install partner will be reaching out to go over any concerns you might have. We are aiming to install within 2 -3 weeks.
To ensure that we can assist you as quickly as possible, please continue to communicate directly with the project manager assigned to your project. If you have any unrelated concerns regarding your project status, please don't hesitate to contact our Customer Success Team. We are available by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Thank you for bringing this matter to our attention, and we look forward to resolving it in a prompt and professional manner.
Sincerely,
Powur Customer Success Team
1-866-GO-POWUR
We are sorry to hear about your experience with the extended delays in getting the permits for your project as well as the change in our install Partner. Our company strivese to provide exceptional service to all of our homeowners, and we understand that your experience has fallen short of that. Our Executive Escalations team has confirmed that your project manager has spoken to you and our new install partner will be reaching out to go over any concerns you might have. We are aiming to install within 2 -3 weeks.
To ensure that we can assist you as quickly as possible, please continue to communicate directly with the project manager assigned to your project. If you have any unrelated concerns regarding your project status, please don't hesitate to contact our Customer Success Team. We are available by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Thank you for bringing this matter to our attention, and we look forward to resolving it in a prompt and professional manner.
Sincerely,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Review Source
Ashlee Walker Richmond, VA
I live in Richmond Virginia. They have people soliciting in a mostly retired residential neighborhood at 6:30 at night.... Mind you, had the guy NOT walked directly through my grass and my neighbor's grass and front yard, AVOIDING the sidewalks, they would have seen the 'No Soliciting' sign kindly displayed on my front door.... As they approached me on my porch playing with my kids. Good grief, door to door is harassment and obnoxious.
1 year ago
Reply from Powur Solar
Dear Ashlee,
We apologize for your unfortunate experience with solicitation and appreciate that you've brought this to our attention.
Our company dramatically emphasizes compliance and integrity among our independent contractors. That's why we provide them extensive training and information about Door-to-Door regulations and guidelines. In Virginia, for instance, a salesperson must hold a valid Solicitor's Permit to sell door-to-door, and all independent energy consultants on our platform must be knowledgeable about their market before engaging in any selling.
If you have any information about the sellers involved, please report it to our compliance team. You can reach them by emailing compliance@powur.com, and they will immediately conduct a thorough review and take the necessary steps to ensure that our contractors comply with our policies.
Thank you so much for bringing this to our attention, and we look forward to fixing this matter as soon as possible.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
We apologize for your unfortunate experience with solicitation and appreciate that you've brought this to our attention.
Our company dramatically emphasizes compliance and integrity among our independent contractors. That's why we provide them extensive training and information about Door-to-Door regulations and guidelines. In Virginia, for instance, a salesperson must hold a valid Solicitor's Permit to sell door-to-door, and all independent energy consultants on our platform must be knowledgeable about their market before engaging in any selling.
If you have any information about the sellers involved, please report it to our compliance team. You can reach them by emailing compliance@powur.com, and they will immediately conduct a thorough review and take the necessary steps to ensure that our contractors comply with our policies.
Thank you so much for bringing this to our attention, and we look forward to fixing this matter as soon as possible.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Jul. 28th, 2023
Review Source
crystal michelle Stockton, CA
Our family has seen that solar panels are the way to go! We have definitely saved money since! Thanks to Gloria for the recommendation!
1 year ago
Review Source
Dev 112
SoularBill handled our transaction from start to finish. His communication was great, His knowledge & experience made it a pleasant experience
1 year ago
John Odam San Diego, CA
Thanks to our rep, Bill B, we were able to acheive a zero carbon footprint for our house and operate an elecrtic car as well.
1 year ago
Humberto Prieto León Hollywood, FL
My wife and I installed solar with Powur, we are very happy with the customer service and now my bill is only $12 per month, I cant be happier!
2 years ago
Chris Gotcher McKinney, TX
Ghosts. That is the best representation of this company. I'm in west Texas and I believe I have been screwed with a $40k system that is not going to help me. Since they supposedly finished a month ago and got permitted to turn on the system, nobody from any of the 3rd parties involved to the company that sold me the system will return emails or phone calls. I have no idea if we are producing power or if its just sitting there looking pretty. These people have no idea what customer service is.
2 years ago
John Schloeter Tampa, FL
Nothing, they are terrible. They install my system in March 2021 and it stopped working in June 2021, we are in April 2022 and it still has not been fixed.
Customer service is terrible, they have no idea what they are doing and do not respond to emails or calls
I have been paying double for the panels and my electric utility and they are not even taking responsibility for any of these costs.
2 years ago
Verified Customer
Review Source
Marcial
I was disappointed in the followup of the installer and the support after its installed
3 years ago Edited January 10, 2024
Reply from Powur Solar
Marcial, this is not the kind of service we are known for and we apologize for the communication issues. I will reach out to our Ops Team and let them know your feedback.
Dec. 4th, 2020
Verified Customer
Review Source
Todd
The representative I am dealing is great but the electric company they use as a subcontractor to install my equipment is terrible.
3 years ago
Reply from Powur Solar
Sorry to hear that our installation partner did not live up to your expectations, I will let our Operations Team know about your feedback.
Dec. 4th, 2020
Verified Customer
Review Source
Emilyn
Customer support was helpful. Installation was fine. The equipment works okay.
3 years ago
Reply from Powur Solar
Thank you for your positive review!
Dec. 4th, 2020
Verified Customer
Review Source
Nadezda
Because it's been four months and I'm paying for solar panels that are still not connected or activated
3 years ago
Reply from Powur Solar
We apologize for any issues you are facing as a result of not being connected, I will send this feedback to our Ops Team.
Dec. 4th, 2020
William Filpo Hazleton, PA
Excellent, very good service, punctuality an constant monitoring throughout the process.
10 months ago
Nitosha Robertson Tucson, AZ
NEGATIVE stars!
They employ con artists! Every single thing I was told was an ABSOLUTE LIE.
I never approved install on top of that it has NEVER a worked correctly and the customer service reps are LIARS! I may lose my house because of this HORRIBLE company.
DO NOT USE this company.
They are out to ROB families.
1 year ago
Reply from Powur Solar
Hello Nitosha,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Customer Success team contacted you on Thursday, 11/09, to share the conclusion to our investigation. Please review that email at your earliest convenience. We appreciate your patience throughout this process.
If you have any further questions or concerns regarding an active solar installation, don't hesitate to contact our customer success team via response to the ongoing email or at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Customer Success team contacted you on Thursday, 11/09, to share the conclusion to our investigation. Please review that email at your earliest convenience. We appreciate your patience throughout this process.
If you have any further questions or concerns regarding an active solar installation, don't hesitate to contact our customer success team via response to the ongoing email or at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Richard Pacheco San Antonio, TX
They scammed us. They got paid, and I got stuck with the loan payment. 10 months since we signed on, and no power from the panels decorating my roof. Why? The plans and workmanship didn't pass the City inspection. I would love to get a call from Powur, but no that never happens either. I send email after email and get nothing in return.
1 year ago
Reply from Powur Solar
Hello,
Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always seek to provide world-class service to all our customers, and we regret to hear that your experience has been less than stellar. Upon review, we see that your Project Design required a revision which has since been completed, and now awaiting approval by CPS before we can re-schedule your final inspection.
If you have future questions or concerns, don't hesitate to contact our customer success team via email at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always seek to provide world-class service to all our customers, and we regret to hear that your experience has been less than stellar. Upon review, we see that your Project Design required a revision which has since been completed, and now awaiting approval by CPS before we can re-schedule your final inspection.
If you have future questions or concerns, don't hesitate to contact our customer success team via email at customercare@powur.com, chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Angel Gonzalez Morales Orlando, FL
Installed Since 2020, still fighting over a system that has not work properly to today.... Bills keep coming high and the company keeps sending out techs that all say the same thing something is faulty.. inverter, cable wiring, panels, low signal... blah blah.....
Worst deal I have ever done in my life...
1 year ago
Review Source
thegreenacronym Aurora, CO
The company was good about providing updates on the progress of our installation, and helped when they could when there were delays in the project.
2 years ago
Daisy Astudillo Spring, TX
Worst company ever. My solar panels stopped working 3 months ago and this company avoids your calls to fix it. They take your money and then leave you with a loan and high electrical bill. Other customers with same complaints. Wish I would of picked other solar company
2 years ago
Gregory Huntington Beach, CA
Never met any deadlines. Would not return my calls. Charging me 2650 to cancel after they continued to push back the project. Did not get a permit for my electrical panel. Worse experience I’ve had with any company. Please be careful with this company.
2 years ago
Reply from Powur Solar
Hi there Gregory, thank you for taking time out of your day to bring this to our attention . We apologize for the experience you had with our team. We set a high standard for ourselves, and we’re disappointed to hear you didn’t experience this level of work ethic. If you would email customercare@powur.com with your full name and address, we'd like to rectify your situation. We've alerted our head customer specialist to anticipate your email in order to resolve this situation with a solution that you find fair and that meets your expectations. Again, thank you for bringing this to our attention.
Mar. 23rd, 2022
Hyeong Gold Wilmington, NC
Great company, good prices, excellent 30-year full warranty, and the best customer service in North Carolina.
2 years ago
Reply from Powur Solar
Hey there Hyeong, we really appreciate you taking the time to spread the word about your experience! We’re thrilled you’ve decided to join the Powur family and that you’ve received the premium level of service we pride ourselves on. Enjoy your new solar system and enjoy your lower utility bill!
Mar. 23rd, 2022
James Walters Red Oak, TX
From the get go, its been a horrible experience. Numerous delays in getting the system installed, and the company is horrible about responding to requests. Have had the system installed for 3 months and already had several components replaced, but it's completely stopped working now and they aren't responding to my inquiries.
3 years ago
Reply from Powur Solar
Dear Mr. Walters, we are sorry to know that you had to experience this issue with your system and that your communication experience with us was not satisfactory. We apologize for the inconveniences caused.
As mentioned through our email communications with you, on October 5th our service provider did a site visit to check your system. They were able to solve the issue you reported. Since then, your system is back up and running. The issue happened because your system required a firmware update. We are happy to report that the issue had nothing to do with the actual installation of your system.
Please, know we always strive to provide a satisfactory resolution to any problems our customers could experience. If you have any other issues with your system in the future, please get in touch with us at customercare@powur.com.
Also, based on your communication experience with us, we will make sure to improve it to provide an ever better experience. Thank you for your feedback.
As mentioned through our email communications with you, on October 5th our service provider did a site visit to check your system. They were able to solve the issue you reported. Since then, your system is back up and running. The issue happened because your system required a firmware update. We are happy to report that the issue had nothing to do with the actual installation of your system.
Please, know we always strive to provide a satisfactory resolution to any problems our customers could experience. If you have any other issues with your system in the future, please get in touch with us at customercare@powur.com.
Also, based on your communication experience with us, we will make sure to improve it to provide an ever better experience. Thank you for your feedback.
Nov. 24th, 2021
Lawrence Richards Clermont, FL
Signed contract in October 2020 and salesperson said will be up and running in 6 weeks. Now Powur company Account Manager says may take 3 months or more
That means in 2021 March or April.
I may not be able to use IRS TAX CREDIT FOR 2020.
AVOID THIS POWUR COMPANY
GO WITH A BIGGER CORPORATION.
3 years ago Edited September 14, 2021
Reply from Powur Solar
We apologize for the delays but due to COVID restrictions many of the local permitting offices and installation crews are down staff and this is causing delays in installation completion.
Dec. 4th, 2020
Verified Customer
Review Source
Brenda
Customer support is fine and installation went smoothly.
3 years ago
Reply from Powur Solar
Thank you for your positive review!
Dec. 4th, 2020
Verified Customer
Review Source
Stephania Smith
Because we have had them for 2 months now and we're having nothing but trouble with thim
4 years ago
Reply from Powur Solar
Stephania, this is not acceptable to us, we will get our Operations Team to reach out to you to get your issues resolved.
Nov. 20th, 2020
Lisa Haines Anaheim, CA
I am very unsatisfied with Powur. My solar report says that there has been no power since May 7, 2023. I did not know it was not producing. I need results from this company now.
1 year ago
Reply from Powur Solar
Hello Lisa,
Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout and after installation. We understand that has not been your experience, and we'd like to apologize.
After a recent review of your project, we confirmed that your solar system is now up and running as of September 20, 2023. While our homeowners expect a faster installation timeline, several factors outside our immediate control can delay installation. As of September 21, 2023, one of our helpful customer care agents began communications with you to resolve your concerns. We appreciate your patience as our customer care teams continued to iron out the details of your project.
If you have any outstanding grievances, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout and after installation. We understand that has not been your experience, and we'd like to apologize.
After a recent review of your project, we confirmed that your solar system is now up and running as of September 20, 2023. While our homeowners expect a faster installation timeline, several factors outside our immediate control can delay installation. As of September 21, 2023, one of our helpful customer care agents began communications with you to resolve your concerns. We appreciate your patience as our customer care teams continued to iron out the details of your project.
If you have any outstanding grievances, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Veronica Ramirez Fontana, CA
I’m so disappointed with powur. They damage to my roof according the people they send to inspect my roof after the installed the panels. They said is several leaks inside my attic where the panels are installed.
1 year ago
Jason Moortgat Saint Johns, FL
4 months since installed, not on. Nobody communicates. No idea when it will be connected. Told I was companies #1 customer issue, but won't return calls, email. Worst customer experience I've ever had... ever.
1 year ago
Reply from Powur Solar
Hello Jason,
We wanted to thank you for bringing this matter to our attention. At Powur, we value honesty and transparency in all of our solar system installations, and our top priority is to provide exceptional customer service to ensure your satisfaction.
We understand your concerns regarding the Permission to Operate for your project, but please rest assured that we have already spoken to your project manager. We have confirmed that all the necessary documents have been submitted to your utility and are awaiting approval. However, due to the recent increase in workload related to NEM 3.0, processing times may take longer than usual. Your project manager has been made aware of this and will be your direct point of contact throughout the process.
We appreciate your patience and understanding in this matter, and we are committed to ensuring a smooth and successful installation.
Thank you for choosing Powur.
Best regards,
Powur Customer Success Team
1-866-GO-POWUR
We wanted to thank you for bringing this matter to our attention. At Powur, we value honesty and transparency in all of our solar system installations, and our top priority is to provide exceptional customer service to ensure your satisfaction.
We understand your concerns regarding the Permission to Operate for your project, but please rest assured that we have already spoken to your project manager. We have confirmed that all the necessary documents have been submitted to your utility and are awaiting approval. However, due to the recent increase in workload related to NEM 3.0, processing times may take longer than usual. Your project manager has been made aware of this and will be your direct point of contact throughout the process.
We appreciate your patience and understanding in this matter, and we are committed to ensuring a smooth and successful installation.
Thank you for choosing Powur.
Best regards,
Powur Customer Success Team
1-866-GO-POWUR
May. 9th, 2023
