Powur Solar Reviews
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cindy damm Encinitas, CA
Bill is a very informative sales rep. He explained everything very clearly - so convincing we almost succumbed to his sales pitch. We just couldn’t swing it financially. On a very limited income - yes he explained how it all works out - but it just wasn’t for us.
1 year ago
Lisa Hernandez Simi Valley, CA
Greg K O&M Service Project Manager helped figure out what was wrong with my inverter and got the right people to fix it. He was so patient with all my calls and questions. The best part is he didn’t have to help me since I wasn’t part of his network. Your company is lucky to have such an outstanding manager as Greg!
2 years ago Edited November 21, 2022
Mark Ziegler Las Vegas, NV
Ray was the best sales rep in the world! Very attentive followed up with every step in the process from design, installers and HOA. We got solar with Powur and the cost was better than the other quote we got by 15%. Craig was an amazing and responsive installer. Thank you Powur
2 years ago
Reply from Powur Solar
Hey there Ray, we really appreciate you taking the time to spread the word about your experience! We’re thrilled you’ve decided to join the Powur family out of all the other solar companies on the market. Enjoy your new solar system and enjoy your lower utility bill!
Mar. 23rd, 2022
Dave Lapikas Dulwich, SWK
Power has been amazing from start to finish. My consultant has been in constant communication with me. I just received my first electric bill and it’s $13, less than what I was expecting. I can track all of my panel production on my app and they are all producing more than I was shown in my proposal! Great company.
3 years ago
Reply from Powur Solar
Hey there Dave, thank you for taking the time to share your Powur experience! We often hear from previous customers that one of our best features is our “constant communication”. It’s thanks to individuals like yourself that help instill this business practice - so thank you! Enjoy your new solar system and enjoy that $13 utility bill!
Dec. 16th, 2021
MikeG Las Vegas, NV
I made a mistake in my review. Even though there was some simple mistakes made the company and the sales representative were extremely helpful! The sales representative worked extremely hard to get me the deal that I wanted. I wish I could go back and remove the previous review now knowing that I accidentally put one star instead of five!
3 years ago Edited September 16, 2021
Reply from Powur Solar
Hey there Mike, we really appreciate you taking the time to spread the word about your experience and to write another review! We’re thrilled you’ve decided to join the Powur family and that you’ve received the premium level of service from our consultant. Enjoy your new solar system and enjoy your lower utility bill!
Dec. 16th, 2021
Josh Moore
We got a good price from powur, but their customer service is awful. I really like our sales person, Adam, but we have had a new project manager every month. Major installation of our project completed in October, and yet, here we are at the end of March and they are sending a crew out to fix some stuff so that they match the plans.
7 months ago
Verified Customer
Review Source
Lucas Penitas, TX
I had some issues with installation crew which never got resolved in the way we wanted...I was never told about the way panels were going to be set up by the seller and I'm very disappointed on the outcome
3 years ago
Reply from Powur Solar
Lucas, thank you for your feedback, we work diligently to improve any issues out customers have with our installation partners so your feedback is valuable to us in making these improvements.
Jan. 4th, 2021
Verified Customer
Review Source
Ivon
Very helpful customer service. The equipment is good. It was installed just fine. It is a good investment.
3 years ago
Reply from Powur Solar
Thank you for the positive feedback!
Dec. 4th, 2020
Verified Customer
Review Source
Luis
I have had a couple of issues with the process and I am still waiting for some answers. Installation was scheduled for a certain date and it did not occur that day. It happened a different date where I wasn’t notified. I think the equipment seems fine but I am still waiting for the app information so I can monitor the output.
3 years ago
Reply from Powur Solar
Sorry to hear your experience was less than optimal, we will strive to get you the answers you need.
Dec. 4th, 2020
Verified Customer
Review Source
James
I have a friend who is in that business and he recommended Powur Solar. I have had no issues with it at all.
3 years ago
Reply from Powur Solar
Excellent! Thank you for your positive review and for trusting us with your switch to solar!
Dec. 4th, 2020
Verified Customer
Review Source
William
At first it was great then they just stop communicating and taking my phone calls. Left them a million messages and never received a phone call back. Recommended to a couple of friends but will definitely inform them of the horrible service and miscommunication.
3 years ago
Reply from Powur Solar
William, this is not the service that Powur prides itself on, please reach out to support@powur.com directly
Nov. 24th, 2020
Verified Customer
Review Source
William Bowen
The system that was discussed with me and the options I was supposed to have was not the system I ended up with. Now I am looking at another 9k plus to get the system to do what I wanted in the first place.
4 years ago
Reply from Powur Solar
William, this is unacceptable to us and we will get our Operations Team to reach out to you to resolve these issues.
Nov. 20th, 2020
mark barham San Francisco, CA
I just wanted to say Powur is pretty awesome all and all. Plus I wanted to add Mark answered all my questions and explained in detail how it would work down to the science of it all. Fast installation and happy with it.
1 year ago
Gisel Carvajal Red Springs, NC
Had an amazing experience with the company. Ubaldo is an excellent representative, always available and explain the whole process clearly. No doubts I will recommend this company to family and friends.
1 year ago
Review Source
Homero mejia Modesto, CA
The entire process from start to finish was great. We receive support and we got all our questions answer in timely manner. I highly recommend everyone to go solar with powur. Thank you Gloria
1 year ago
Rogers Demantova Junior Leesburg, FL
Great company. In fact, I chose this company because the solar consultant Felipe R made an excellent presentation of the system and gave me the confidence I expected. All companies need professionals like Felipe.
2 years ago
Review Source
Katy Vigil Grand Junction, CO
We have had solar now for over a year. It was the best decision we have made on energy efficiency. Thanks to Halley A and the Powur Crew we are reaping the advantages of solar energy and lower energy bills.
2 years ago
Review Source
Luisely Jimenez Houston, TX
the best experience has been being able to help our environment by placing panels, from the beginning it was very pleasant since my solar consultant Roman S was very kind and 2 years later he is still following up
2 years ago
Ralph Fisher North Port, FL
well for starters these panels outperform my expectations
im looking at saving a whole lot of money, great install crew \
friendly and knowledgeable
love that Florida sun
Ralph Fisher
2 years ago
Momo Oviedo, FL
Very disappointed, The fact that I was offered enough panels to produce 100% energy when I reality I’m only producing 30-50%. Right after installation the first few months was great. My electric bill was around $15 a month. Right around June or July I started getting a bill of $70 dollars. Communicated with installation company a number of time till finally they sent a technician to take a look at it. Was never told what was the problem. Ok so then the following month I get another bill for $65. I called and email installation company again, They said that it might be because of my trees blocking the sun. I said well the sales rep knew I had trees but never mention to me that the trees would be a problem. The only thing the sales rep said was to keep my trees trimmed. Which I did right after installation. Costing me $700 . Never heard back from the again. So I got in contact with the sales rep and explained what was going on and he said the same excuse , I need to trim the trees and again I said I did right after installation and have proof. Then he said he will contact the installation company so they can take a look. They came over and said the system is working fine. The only problem is that I’m getting a lot of shade. I said well if my trees are a problem then why sale me a system that cost me a fortune knowing that was going to be a problem? I live in central Florida and I get plenty of sun year round. Just around fall and winter the sun is more south and of course the tress are in the south side of the house. So most of the morning sun is blocked. But how would I known that. I trust your company to know this things. So now I’m only producing around 35-40% energy and still getting a $60 bill plus the loan. So in reality I’m being screwed any ways paying two different company when j thought I’ll just be paying the loan. I feel lied to and taken advantage. I’ve had taken pictures of the roof at certain hours of the day and have seen the sun hitting directly to my panels and when I look on the app it seems like if there was no sun at all. I keep saying to them through emails that I think there is a problem with the panels even though it shows it’s working but I never get a response back. But what do I know. I don’t sale or install solar panels. I guess I’m pretty screwed for the next 20 years. And never had someone teach me how my system or my app works . I do as best as I can using google.
2 years ago
Reply from Powur Solar
Dear Momo, thank you for taking the time to bring this issue to our attention. We're sorry to hear you're not receiving the anticipated value of switching to solar with us and that you feel like Powur was not transparent. This is not how handle our business and we'd like to address the situation so we can get you back to that $15 electric bill and back to enjoying your solar system. Please email our Customer Care team at customercare@powur.com. Once we receive your request, our specialists will immediately take a deeper look into your system performance. We look forward to working towards a satisfactory resolution for you.
Dec. 15th, 2021
59 Garage ,
Our Solar project got signed in October. We were promised a 4-6 week completion. Our sales rep helped take care of our loan and tried to keep communication with the permit and install process. The team dropped the ball and said they had submitted permits to the county. I checked the status and the county said this was incorrect and it should go through the city. Powur was a via a referral from another friend/neighbor who had his installation without issue. He confirmed that permits needed to go through the city. Our rep followed up and permits were submitted properly to the city. Did they lie about submitting or were they submitted without any follow up or known destination? There was never a reason from the team about what happened. The team appeared to be back on track. Our panel needed to be upgraded (Additional significant cost). Another plan was signed off and resubmitted. Permit was issued. Now there’s a drop in communication about the actual install even though the online process says we have a scheduled install date. The team says there’s a problem with underground wiring to the panel. We live in a residential city with a variety of neighbors getting solar installed without any issues. We’re about to pull the plug because we have no real communication with the team without constant prodding from our sales rep. We’ve consulted with other larger solar installers. They don’t seem to know about why underground wiring would matter. When we signed on in October, we wanted communication above all. This team is crushing that hope that this company is legitimate and will be able to complete the project let alone assist if there are any future issues with warranties or repairs.
3 years ago
Reply from Powur Solar
Thank you for your feedback and for the detail regarding your install. We will get to the bottom of this for you, please email customercare@powur.com and we will get you updated and get this project back on track for you.
Jan. 12th, 2021
Verified Customer
Review Source
Chris LeClear
I had great communication with provider and everything that was discussed was transparent.
3 years ago
Reply from Powur Solar
Excellent, thank you Chris for the positive review and your business!
Jan. 4th, 2021
Verified Customer
Review Source
Maria
It’s not functioning. I am very dissatisfied that they have not gotten back to us. We have been paying a great deal on the bill still. They do not return phone calls.
3 years ago
Reply from Powur Solar
Sorry to hear this Maria, this is not the kind of service we aim to give to our customers. Please send an email to support@powur.com so we can assist you with getting resolution.
Dec. 4th, 2020
Verified Customer
Review Source
Ross
There should be more streamlined customer support when things get installed. I had my system installed in August and it is November and it is still not turned on. It is not a good process.
3 years ago
Reply from Powur Solar
This is not good news, thank you for reaching out and letting us know. I will send your response to our Ops Team.
Dec. 4th, 2020
Verified Customer
Review Source
Hector
The guys who installed it hardly ever stopped even when it was raining, they kept going. The process was good.
3 years ago
Reply from Powur Solar
Thank you Hector for your positive review!
Dec. 4th, 2020
Verified Customer
Review Source
Simonette
Installation was long and difficult. It took like three months before my work was completed. You can never reach anyone. They need to make sure they have a management team on board to answer any questions to help.
3 years ago
Reply from Powur Solar
So sorry to hear that you did not have an optimal experience with us. Hopefully you are enjoying your system and gaining some cost savings on your energy. Thank you for your business.
Dec. 4th, 2020
Verified Customer
Review Source
Jose Deris
because they bring me exactly what they promise me and the service is very efficiently
3 years ago
Reply from Powur Solar
Thank you so much for the positive feedback, so happy we were able to be of service to you!
Dec. 4th, 2020
Verified Customer
Review Source
Sully
They were fast and efficient. Even came to repaint to better match the stucco without hesitation
3 years ago
Reply from Powur Solar
Thank you for the positive feedback, so happy to hear our teams gave you excellent customer service.
Dec. 4th, 2020
Verified Customer
Review Source
Ma. Cristina Villarreal Navarro
They're very professional, very considerate in explaining all the installation process.
3 years ago
Reply from Powur Solar
Thank you so much for the positive review and most importantly for trusting us with you business.
Nov. 24th, 2020
K. Quinn Merchantville, NJ
Horrible experience. They completed the install summer of 23. The 1st & 2nd inspection has failed due to panel not properly labeled. Now in January we are scheduled for another inspection next week. Meanwhile we have been paying the premiums for a service or product that we do not receive. Communication has been minimal. We are extremely frustrated with the entire process and would never have started this had we known how difficult it would be to complete. The most aggravating aspect is making a monthly payment for nothing.
10 months ago
Reply from Powur Solar
Hello K. Quinn,
Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout and after installation. We understand that has not been your experience, and we'd like to apologize.
While our homeowners expect a faster project timeline, several factors outside our immediate control can delay completion. We appreciate your patience as our installer continued to iron out the details of your project. After a recent review of your project, we confirmed that your solar system system's inspection has passed as of January 12, 2024.
If you have any outstanding concerns, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout and after installation. We understand that has not been your experience, and we'd like to apologize.
While our homeowners expect a faster project timeline, several factors outside our immediate control can delay completion. We appreciate your patience as our installer continued to iron out the details of your project. After a recent review of your project, we confirmed that your solar system system's inspection has passed as of January 12, 2024.
If you have any outstanding concerns, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Jan. 26th, 2024
Lee Ann lembo Stuart, FL
Less than one year 31 panels later we have experienced 3 very bad leaks. 2 are still active for months after we were told they were fixed. Due to non-responsiveness leaks have caused a lot of internal and external damage. Internal we have mold forming in our attic, electrical damage , wood damage, roof and tile damages. We have been told by two independent companies install was done incorrectly. Wires are hanging unprotected. Very fearful house will go on fire and human life will be lost. We feel we were scammed. We are not even saving on our electric bill. We want all damage caused by incorrect installation taken care of. We want to stop doing business w Powur. Panels off repairs done loan sponged We want Powur to own up to the mistake and make it right
1 year ago
Reply from Powur Solar
Hello Lee Ann Lembo,
Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations specialist has reviewed your concerns and identified that our Operations and Maintenance department has been working with you to address and resolve the items that you have brought to our attention. To include your request to bring your roofer as per our last communication to you on Friday 10/20/23 Please reply to the email thread from that ticket for additional help. Alternatively, you can reach us by email at customercare@powur.com, via phone at 1-866-GO-POWUR, or by chat at chat.powur.com. We look forward to resolving this for you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations specialist has reviewed your concerns and identified that our Operations and Maintenance department has been working with you to address and resolve the items that you have brought to our attention. To include your request to bring your roofer as per our last communication to you on Friday 10/20/23 Please reply to the email thread from that ticket for additional help. Alternatively, you can reach us by email at customercare@powur.com, via phone at 1-866-GO-POWUR, or by chat at chat.powur.com. We look forward to resolving this for you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Tyler T-Ride Haughness
A quick honest review here. Initial meeting went well. They did a good job with design, communication and the initial part of the process. Now for the instal. The panels were up in 4 months. Now the finished instal was suppose to be done in May. This is when we started paying for the loan. However there was no electricity being produced. The company sent us equivalent gift cards for the amount we paid.(this was a nice gesture but does not replace actual money). So then they were finally up and running the last week of August. We were happy and understood that sometimes companies run into bumps. The panels worked for less than 17 days. Then the system stopped. It needed a new part that has been delivered. That was a month ago. We have been paying for both electricity and our loan for 2 months. We received a lean in the mail on our property for not paying for the work done from the subcontractors this company hired.. So…. Apparently not only are we paying for equipment that does not work, we are being come after the contractors this company hired. We are currently trying to get out of this contract. They have not been helpful what so ever. Now if this was up and working in May as expected, there would be no problem, but we are over a year in this process and just trying to get out. Unless something changes I would highly recommend staying away from this company until the set up contractor situation gets fixed. Why are the contractors coming after us, when they should get paid by Powur Solar.
1 year ago
Reply from Powur Solar
Hello Tyler,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Monday, October 9th, to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Monday, October 9th, to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Turin Johnson Greenville, SC
Worst company ever! I would give them 0 stars if possible!! I've had my system over two years now and it's worked maybe 3 or 4 months. The installers (SmartSun) are the absolute worst and as incompetent as they come!! They have no office phone number and no website. I see why, as they are trash! They have had to come out so many times I've lost count. Took them over 7 months to fix my system one time. Powur does nothing but give you lip service and puts you back with the same incompetent installers. I have been repeatedly lied to by Powur and SmartSun and have the emails and texts to prove it. This has been the biggest mistake of my life getting solar with this trash company!!
1 year ago
Reply from Powur Solar
Hello Turin.
We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.
Our Executive Escalations specialist has reviewed your concerns and started a case with our Operations and Maintenance department. They're working hard to find a resolution and address your problems. The last time we talked was on Wednesday, October 4th. If you need a quick response, please keep responding to that email thread. You can also reach us at customercare@powur.com, call 1-866-GO-POWUR, or chat at chat.powur.com. We're eager to help you out and resolve this matter as fast as we can.
Best regards,
Powur Customer Success Team
1-866-GO-POWUR
We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.
Our Executive Escalations specialist has reviewed your concerns and started a case with our Operations and Maintenance department. They're working hard to find a resolution and address your problems. The last time we talked was on Wednesday, October 4th. If you need a quick response, please keep responding to that email thread. You can also reach us at customercare@powur.com, call 1-866-GO-POWUR, or chat at chat.powur.com. We're eager to help you out and resolve this matter as fast as we can.
Best regards,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Robin Prater Tracy, CA
I thought I did my homework when choosing this company. Obviously I didn’t . I have had nothing but problems with this company from the start of my project a completely throughout.
They placed these conduit pipes running completely down the front of my house an along my two garages. It looks hideous! I was told my design was with the city of Tracy for 3 months for the revised plan. When I called the city I was told they just got the revised plans on 7-11-23. Panels was installed back in April. Tracy permit department did a 3 day turn around . This is causing me monthly payments to the finance company an PGE.
Gabriel with true green electric is also a joke! I wouldn’t do business with these people either if I was you. Sale agent Wally an PM Barbara zero accountability for there non responses a mistakes. I already see this situation going to court.
1 year ago
Reply from Powur Solar
Hello Robin,
Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner and Powur consultant standpoint. Feedback like yours will ensure we implement the necessary changes as we grow. We see that your project manager is actively communicating with you and addressing your concerns. Please do not hesitate to reach out to them directly for additional information. You may also contact our Customer Success Team at your earliest convenience so we can assist you further. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always look for ways to improve from a homeowner and Powur consultant standpoint. Feedback like yours will ensure we implement the necessary changes as we grow. We see that your project manager is actively communicating with you and addressing your concerns. Please do not hesitate to reach out to them directly for additional information. You may also contact our Customer Success Team at your earliest convenience so we can assist you further. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Raul Carlos San Ramon, CA
Terrible customer experience + Non stop change requests due to terrible project management.
I've been waiting since March to get my solar panels. I've been requested to sign three different contracts with different dates + addendums + change of addendums. When I asked why? I received messages stating that I need to sign in order to continue the process. I signed the last contract and weeks have passed, no updates, the project manager does not respond to email, does not give a call.
Through the process they firs confirmed they could install the panels in my existing roof (after they sent two different inspectors to deeply review the house). In the day of install I only received 1 text message sayin the installation was cancelled (no call, no email, nothing else). In the following months I was asked to partially replaced my roof, fully replaced my roof, wait for new permits, wait for more changes... all with not ONE call from the project manager, not ONE call from the roofing coordination but just based on me reaching out and doing the management work with the support team and the sales contact.
As of today I'm still waiting... with the double of the original cost and no installation date on sight.
1 year ago
Reply from Powur Solar
Hello Raul,
We want to express our gratitude for taking the time to share your experiences and challenges during your solar project. Your insights are instrumental in helping us provide the best possible service, and we want you to know that we hold your concerns in the highest regard.
We deeply regret any instances where you may have felt that our communication fell short of your expectations. Please accept our sincere apologies, and rest assured that we are fully committed to using your feedback to make necessary improvements in our processes.
It's essential to recognize that while a typical solar project typically spans around 180 days for completion, there are variables beyond our control that can occasionally lead to extended timelines. In your particular case, In your particular case, your project has surpassed this mark by only a few weeks so far due to unforeseen challenges that surfaced after the Site Visit. We discovered that your roof required partial reroofing within the solar installation area. Your request for a full reroof with presidential shingles was accommodated, and and went the extra mile by offering a generous discount for the removal and reinstallation of the solar panels.
Upon a thorough review of our communication records, we identified several instances where your dedicated Project Manager and a team member from the Executive Escalations Team proactively reached out to provide updates and coordinate necessary actions. Your patience and understanding during this process are greatly appreciated as our internal teams diligently work towards resolving the intricacies of your project. Our unwavering goal is to ensure that you can start enjoying the numerous benefits of solar power as swiftly as possible.
If you find yourself in need of further assistance or have additional questions, please don't hesitate to reach out at your convenience. Our team is here to assist you, and we're readily available by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
We want to express our gratitude for taking the time to share your experiences and challenges during your solar project. Your insights are instrumental in helping us provide the best possible service, and we want you to know that we hold your concerns in the highest regard.
We deeply regret any instances where you may have felt that our communication fell short of your expectations. Please accept our sincere apologies, and rest assured that we are fully committed to using your feedback to make necessary improvements in our processes.
It's essential to recognize that while a typical solar project typically spans around 180 days for completion, there are variables beyond our control that can occasionally lead to extended timelines. In your particular case, In your particular case, your project has surpassed this mark by only a few weeks so far due to unforeseen challenges that surfaced after the Site Visit. We discovered that your roof required partial reroofing within the solar installation area. Your request for a full reroof with presidential shingles was accommodated, and and went the extra mile by offering a generous discount for the removal and reinstallation of the solar panels.
Upon a thorough review of our communication records, we identified several instances where your dedicated Project Manager and a team member from the Executive Escalations Team proactively reached out to provide updates and coordinate necessary actions. Your patience and understanding during this process are greatly appreciated as our internal teams diligently work towards resolving the intricacies of your project. Our unwavering goal is to ensure that you can start enjoying the numerous benefits of solar power as swiftly as possible.
If you find yourself in need of further assistance or have additional questions, please don't hesitate to reach out at your convenience. Our team is here to assist you, and we're readily available by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Nov. 13th, 2023
Nicole Williams Los Angeles, CA
I was quoted a 12-16 week project because of Los Angeles permit approvals, and it took 8 months.
As far as I can see, the major delays laid with the subcontractor not understanding the permitting process for new structures and not caring enough to try and work through it. They were content instead to blame the city.
On the approval side, we were held up 2-3 weeks in our final certificate of occupancy because the sun-contractor failed to submit the proper photos. We also lost 3 weeks waiting to turn the system on because no one mentioned until the day someone showed up at my house to turn it on that we needed wifi to enable the meter. They eventually got that part sorted, but it just points to a breakdown in communication and poor attention to detail.
For months I have been asking my project manager to escalate problems with the sub-contractor, but I’ve received no follow up on that.
1 year ago
Christina Bowen
We had our system installed more than a year ago and our electric bill barely dropped. We contacted them and they said it might be because they installed it in a partially shaded area and agreed to pay to have the surrounding trees removed. They asked that we get a few quotes from tree removal companies, which we did and then never heard back from them. I’ve called and emailed several times and they either act like they don’t know what I’m talking about or tell me “someone will get back to me”. This company is the worst and I would leave a zero star rating and have them come pick the entire system up if I could.
1 year ago
Reply from Powur Solar
Dear Christina,
We sincerely appreciate you taking the time to bring this issue to our attention. Our team at Powur is committed to open and transparent communication during every step of your solar system installation. We understand that customer service is of utmost importance, and we want to ensure that your experience with us reflects that value.
After carefully reviewing your concerns, our Executive Escalation specialist has connected with the Customer Care supervisor assigned to your case. We understand how frustrating this situation must be for you, and we sincerely apologize. Our Care supervisor has confirmed your version of events and is working to resolve the issue.
Our Care supervisor has asked for a shade analysis to address your concerns quickly and will email you to discuss the next steps. Our Care Supervisor will be your primary contact until we care for your matters.
We understand that this process may require some patience, and we want to express our gratitude for your understanding and cooperation. We look forward to speaking with you soon and hope to keep your trust in our services.
Sincerely,
Powur Customer Success Team
1-866-GO-POWUR
We sincerely appreciate you taking the time to bring this issue to our attention. Our team at Powur is committed to open and transparent communication during every step of your solar system installation. We understand that customer service is of utmost importance, and we want to ensure that your experience with us reflects that value.
After carefully reviewing your concerns, our Executive Escalation specialist has connected with the Customer Care supervisor assigned to your case. We understand how frustrating this situation must be for you, and we sincerely apologize. Our Care supervisor has confirmed your version of events and is working to resolve the issue.
Our Care supervisor has asked for a shade analysis to address your concerns quickly and will email you to discuss the next steps. Our Care Supervisor will be your primary contact until we care for your matters.
We understand that this process may require some patience, and we want to express our gratitude for your understanding and cooperation. We look forward to speaking with you soon and hope to keep your trust in our services.
Sincerely,
Powur Customer Success Team
1-866-GO-POWUR
Aug. 3rd, 2023
Steve Pickle
Panels were installed in October 2022 have been paying since December it is now mid July and my system is still not turned on so I’m paying for solar and an electric bill. No one seems to know who is working our job. Was told from powur that the issue is core electric. We reached out to core last week and we’re told they just received the application for our meter the day before we called and read us all the notes they have on fine for powur. Our job was almost cancelled 2 separate times because there was no communication from powur. Our neighbors have gone with other companies for solar and their systems are running. One neighbor went with power months after we did and their system is on. I have been feed a boat load of bs everyone I have called in. I called powur and asked to talk to a higher manager or the owner on the company and was told one of them would reach out to me. We’ll surprise surprise haven’t got a call. Guess higher ups don’t care either. My last name is Anderson you can ask Britta C or Nan R for my information if you want to try and figure out this absolute mess.
1 year ago
Reply from Powur Solar
Dear Steve,
We are grateful for reaching out to us and for sharing your experience. We value transparency and honesty at Powur, and we apologize for any inconvenience you may have faced. We understand that a timely installation is crucial for homeowners, but sometimes factors beyond our control can affect the timeline. Please know that we appreciate your patience and understanding as our teams worked to ensure the success of your project.
We also want to clarify our updated guidelines on loan reimbursement. As of May of this year, we have made some changes to our Pre-PTO payment policy. We hope this clarifies any confusion or concerns you may have had.
We have reviewed your project and are happy to confirm that your solar system is now operational since July 18th, 2023. Your Project Manager is still available to assist you with any immediate concerns or questions you may have.
If you have any unresolved issues, please do not hesitate to contact our Customer Success Team. We are here to help and can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Thank you again for your feedback and for being a valuable Powur customer.
Best regards,
Powur Customer Success Team
1-866-GO-POWUR
We are grateful for reaching out to us and for sharing your experience. We value transparency and honesty at Powur, and we apologize for any inconvenience you may have faced. We understand that a timely installation is crucial for homeowners, but sometimes factors beyond our control can affect the timeline. Please know that we appreciate your patience and understanding as our teams worked to ensure the success of your project.
We also want to clarify our updated guidelines on loan reimbursement. As of May of this year, we have made some changes to our Pre-PTO payment policy. We hope this clarifies any confusion or concerns you may have had.
We have reviewed your project and are happy to confirm that your solar system is now operational since July 18th, 2023. Your Project Manager is still available to assist you with any immediate concerns or questions you may have.
If you have any unresolved issues, please do not hesitate to contact our Customer Success Team. We are here to help and can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Thank you again for your feedback and for being a valuable Powur customer.
Best regards,
Powur Customer Success Team
1-866-GO-POWUR
Jul. 20th, 2023
Jeremy Hunter Mesa, CO
Never got my install done over a year after I signed the contract. Multiple issues getting plans right including once they revised them onto the wrong house. Installer ghosted, project got delayed into winter then they said they couldn't do the install till the snow melted, I had to revise the permit myself which took 5 trips to the county permit office since their installer ghosted. Then when they were finally ready to install they said my financing has expired and the rate would now be 3% higher than what as in our contract, and the system cost $7k more. I fought it, they offered a $5k credit "due to the inconvenience." $5k credit to pay $7k more and 3% higher interest for 25 years? No thanks. Over a year of headaches and I never got my solar. Will start over with another company and hope for better experience.
1 year ago
Reply from Powur Solar
Dear Jeremy,
We sincerely appreciate you bringing your concerns to our attention. At Powur, we value transparent and honest communication at every step of the process, and we are sorry to hear that we have fallen short of that standard in your case.
Our Executive Escalations team thoroughly reviewed your case in March and April 2023, considering all aspects of the issue. Given the circumstances, we have made a generous final resolution offer. We understand it may not fully meet your expectations, but we sincerely hope you consider accepting it. Please let us know your decision. If you prefer to cancel the project, please get in touch with your project manager or our dedicated Customer Success Team through phone, email, or chat. We're here to help you.
We want to apologize again for any inconvenience this may have caused you, and we hope to continue serving you with the highest quality service in the future.
Sincerely,
Powur Customer Success Team
1-866-GO-POWUR
We sincerely appreciate you bringing your concerns to our attention. At Powur, we value transparent and honest communication at every step of the process, and we are sorry to hear that we have fallen short of that standard in your case.
Our Executive Escalations team thoroughly reviewed your case in March and April 2023, considering all aspects of the issue. Given the circumstances, we have made a generous final resolution offer. We understand it may not fully meet your expectations, but we sincerely hope you consider accepting it. Please let us know your decision. If you prefer to cancel the project, please get in touch with your project manager or our dedicated Customer Success Team through phone, email, or chat. We're here to help you.
We want to apologize again for any inconvenience this may have caused you, and we hope to continue serving you with the highest quality service in the future.
Sincerely,
Powur Customer Success Team
1-866-GO-POWUR
Jun. 6th, 2023
S Williams Castle Rock, CO
I couldn't imagine a worse experience. Its taken over 8 months to have my system set up. I was told it would take 60 days. The installer failed to show up on 5 scheduled dates. When they showed up they smoke weed, talked about their sexual conquests outside my daughters window and went home after only working for 15 minutes. I had to take 9 days of work off to allow access to my home to complete installation and multiple failed building inspections. The internal process of filing the correct paperwork with the building department and energy provider was incorrect EVERY TIME! If it wasn't for my efforts from start to finish this project would still be in pending mode. I have asked powur to compensate me for time off and energy expenses and they have yet to even respond. For the Love of all that is good, please do not engage with Powur for any reason. Consider yourself warned!!!!
1 year ago
Reply from Powur Solar
Hello Seth,
Thank you for clarifying your position. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Thursday, May 4th, to discuss your concerns. After looking it over, we confirmed a prior engagement from another Executive Escalations team member in April 2023. Based on their findings, an offer was presented to inform us about your poor customer experience. While the initial offer shown still stands, please remember that no additional submissions will be provided.
Should you choose to reconsider, please reply directly back to the latest communications sent.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for clarifying your position. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Thursday, May 4th, to discuss your concerns. After looking it over, we confirmed a prior engagement from another Executive Escalations team member in April 2023. Based on their findings, an offer was presented to inform us about your poor customer experience. While the initial offer shown still stands, please remember that no additional submissions will be provided.
Should you choose to reconsider, please reply directly back to the latest communications sent.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
May. 4th, 2023
srini aru Glen Allen, VA
My solar panels have been installed about three months ago, part of the panels are not working, after couple of weeks follow up they sent third party technician to my house, he couldn’t figure out the issue, and they sent another person after couple about a month ago, he said one of the cable is loosely connected and then tightened it, but still didn’t work. Customer service person told me last week my cables were cut critter’s and sent the pictures of some other house solar panels that were cut by critters, I can tell 100% those pictures are not from my house because technician did not take pictures of my house, I was with him all the time and by looking the pictures I can tell those pictures are from very dirty roof. Customer service person instead of helping & fixing the issue , he is trying to manufacture the issue. I would really appreciate if higher officials can take action on my complaint.
1 year ago
Reply from Powur Solar
Hello Srini,
Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations specialist has reviewed your concerns and confirmed you have an ongoing ticket with our Operations and Maintenance department to address your concerns. The latest communication took place on Wednesday, May 3rd. As of Monday, May 8th, we have contacted our service partner to schedule a site visit. Please keep in mind if you have any questions or concerns, you can reply directly to the email from May 3rd for help. Alternatively, you can reach us by email at customercare@powur.com, via phone at 1-866-GO-POWUR, or chat at chat.powur.com.
We look forward to resolving this for you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this issue to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations specialist has reviewed your concerns and confirmed you have an ongoing ticket with our Operations and Maintenance department to address your concerns. The latest communication took place on Wednesday, May 3rd. As of Monday, May 8th, we have contacted our service partner to schedule a site visit. Please keep in mind if you have any questions or concerns, you can reply directly to the email from May 3rd for help. Alternatively, you can reach us by email at customercare@powur.com, via phone at 1-866-GO-POWUR, or chat at chat.powur.com.
We look forward to resolving this for you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
May. 9th, 2023
Review Source
Gordon Chancey Chesapeake, VA
To Whom It May Concern:
I’ve been working since last year to put closure on this unfortunate experience with the installer crimping a micro-inverter during the February 7, 2022 initial installation. Generally speaking, of the total 30 panels installed, 10 panels were out of commission for approximately 2/3rds of the time during the various repair attempts from April thru September. Your compensation was originally $934 of which only $408 has been refunded.
Although I am very happy with my solar panels and the money I’m saving, my patience is running thin in putting closure to this nightmare I’ve been thru, including working with Powur, in trying to get compensated for the full $934 refund. Thus, if you’re not able to immediately compensate the difference of only $526 within the next two weeks, I’ll have to put my closure on this issue with this “POOR”
REVIEW of your company.
And the following quote from Best Company review says it all in my poor review of Powur:
"Powur Solar does not appear to hold a certification from the North American Board of Certified Energy Practitioners (NABCEP), considered the gold standard in solar installation training. Though the absence of this designation in no way implies poor service or installation quality on the part of the company, NABCEP-certified solar installers set themselves apart as true, industry-recognized experts.
The presence of an NABCEP certification can also make the difference to homeowners comparing multiple providers."
And on this last day, April 21, 2023, that I write this poor review, my patience was tested to the limit by an incredibly rude and unprofessional person that forcing me to write up this poor review!!
Regretfully having to deal with the Powur customer service representatives, which should all be fired, I am,
Gordon Chancey
1 year ago
Reply from Powur Solar
Hello Gordon,
We appreciate you bringing this issue to our attention. At Powur, we prioritize transparent and honest communication when it comes to the installation of solar systems for our clients. Our main objective is to offer top-notch customer service, and we are determined to enhance your experience with us.
Our Executive Escalations expert has thoroughly reviewed your concerns and confirmed that you have an ongoing ticket with our Operations and Maintenance team, who are working to fix your issues. We have already contacted our service partner to schedule a site visit on Monday, May 1st. Our latest communication with you was on Thursday, May 4th, and we kindly request that you reply to that email directly for further assistance.
We understand your concerns regarding NABCEP certification and want to assure you that we take the qualifications of our solar installers very seriously. While Powur is not a solar installer, we ensure that all the installers we work with, including those who will work on your solar installation, are NABCEP certified. This certification demonstrates their expertise and commitment to providing high-quality solar installations for our customers.
Don't hesitate to get in touch with us if you need more help or have any other concerns.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
We appreciate you bringing this issue to our attention. At Powur, we prioritize transparent and honest communication when it comes to the installation of solar systems for our clients. Our main objective is to offer top-notch customer service, and we are determined to enhance your experience with us.
Our Executive Escalations expert has thoroughly reviewed your concerns and confirmed that you have an ongoing ticket with our Operations and Maintenance team, who are working to fix your issues. We have already contacted our service partner to schedule a site visit on Monday, May 1st. Our latest communication with you was on Thursday, May 4th, and we kindly request that you reply to that email directly for further assistance.
We understand your concerns regarding NABCEP certification and want to assure you that we take the qualifications of our solar installers very seriously. While Powur is not a solar installer, we ensure that all the installers we work with, including those who will work on your solar installation, are NABCEP certified. This certification demonstrates their expertise and commitment to providing high-quality solar installations for our customers.
Don't hesitate to get in touch with us if you need more help or have any other concerns.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
May. 9th, 2023
Tina Nguyen
If I could give Powur Solar 0 stars I would. Be very very weary about signing up with them. When it came to their sales team, they were very quick and on top of trying to get you to sign up. Once you sign up, that's when all the trouble begins. Our contract was signed in August of 2022 and til this day, we have not been approved by the city due to their installation flaws and design flaws. When they installed the panels on my roof, they drilled holes straight into my ceiling leaving cracks and damages that ultimately had to be fixed right before the rain. They had to turn of my power many times as they were fumbling with the electrical box. Every time I spoke with their project manager, she had no idea what the hold up was or what the status was. I had to directly contact each person involved to see what was happening. They even starting billing me and making me pay even though my solar power has not been turned on!! It's been 7 months and the whole purpose of getting this installed is for the heating during the cold winter and AC during the hot heat summers in Fresno. At this rate, I really doubt we will have it on in time when we need it the most for summer. Please take your money elsewhere!!!
1 year ago
Reply from Powur Solar
Hello Tina,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Wednesday, March 29th, to discuss your concerns. Continue replying to that email for the quickest assistance, and remember that our Executive Escalations team will be your primary point of contact until we can address all concerns.
We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Wednesday, March 29th, to discuss your concerns. Continue replying to that email for the quickest assistance, and remember that our Executive Escalations team will be your primary point of contact until we can address all concerns.
We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Apr. 12th, 2023
Sandra chandler Lewisville, TX
We ordered I. July 2022 and today is Marc 22,2023 we had issue getting the solar panel installed then issues with the electrical they cut corners and our city inspector said we could have caught the house on fire. Our city fined them 3 times. So Powur said they fired the contractor that installed the panels month later they send another contractor because the 24 panel installed 3 were out however they could not tell which one and had to pulll them all to find now 5 were not working 3 weeks go by they come out with 4 panels not five. We r paying on the loan we took with them to get these but I am worried if they ever get this running and something happens am I going to wait a mont for it to get fixed and if I’m not producing the solar that I’m required will I get hit with a big bill! The lack of response time and all the calls all the time we have spent trying to get this company to get us up and running has stressed my husband and me out! The one good thing is we did not sign a contract with our energy company so our electric bills have been around $600 and they have paid two months worth and I am sending another bill for November.
1 year ago
Reply from Powur Solar
Hello Sandra,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Thursday, March 23rd, to talk about your concerns. Please keep replying to the email for the quickest assistance. Our Executive Escalations team will be your primary point of contact until we can handle all your worries.
We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Thursday, March 23rd, to talk about your concerns. Please keep replying to the email for the quickest assistance. Our Executive Escalations team will be your primary point of contact until we can handle all your worries.
We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Mar. 29th, 2023
Caleb Wesolowski Mesa, AZ
This company is a perfect example of a corporation that has grown to big to know what any other department does or that customers matter. I have been told multiple things that end up being incorrect. My energy consultant disappeared after signing me up. The quote given for the roof increased by 7k after I signed and they were being deceitful about telling me. I wasted 4 months plus on the whole project. Once I was ready to cancel then they said they would honor the original estimate and wanted to schedule the work to start. 3 months after I cancelled I am still having to deal with them to withdraw utility connection application so another company can submit a new application.
1 year ago
Reply from Powur Solar
Hello Caleb,
Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout a solar project. We understand that has not been your experience, and we'd like to apologize.
After reviewing your project history, we confirmed that the interconnection application was withdrawn on March 16th, 2023. You're now able to proceed with another solar company.
If you have any outstanding grievances, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing your concerns to our immediate attention. At Powur, we prioritize maintaining open, honest communication throughout a solar project. We understand that has not been your experience, and we'd like to apologize.
After reviewing your project history, we confirmed that the interconnection application was withdrawn on March 16th, 2023. You're now able to proceed with another solar company.
If you have any outstanding grievances, please don't hesitate to contact our Customer Success Team whenever you can. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Mar. 23rd, 2023
gottheshortstick San Bernardino, CA
Do not go with this company, just find someone else that has fewer complaints. I signed my contract on 8-15-22 and I am still waiting on 3-10-23 to produce solar of my own. I refered a friend who signed after me and he is up&running. My panels were installed, system left “on”, and PTO granted 9days ago but here I wait all the while I am already paying on my loan as the monthly payments have begun to come out of my account. I reached out to my consultant via text regarding these issues and the incorrect layout design ect., he promises to get things done and correct the wrongs. He showed me a request he sent in regarding my concerns over a week ago, yet no one has been in touch with me. I told him how unhappy this has made me. He responded with the reasoning “it’s construction and building, that’s how it goes in this business” and in the same text he was 100% sure to add: “pls dont bombard my phone with a slew of texts”! Seriously folks? Hearing crickets on my end only! Do NOT USE POWUR SOLAR!
1 year ago
Reply from Powur Solar
Hello,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
While we’d love to assist you further, we cannot locate your information in our database. To help fully, we need some more information from you. Please get in touch with our Customer Success Team at your earliest convenience so we can assist you further. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
We look forward to hearing from you soon!
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
While we’d love to assist you further, we cannot locate your information in our database. To help fully, we need some more information from you. Please get in touch with our Customer Success Team at your earliest convenience so we can assist you further. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
We look forward to hearing from you soon!
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Mar. 13th, 2023
Serena Schaffer Canyon Country, CA
If I could give no stars I would. I started my process and signed a contract in April 2021. I heard nothing until October 2021. The installation took almost a year. They failed city inspections repeatedly, did not inform me of the system location which takes up an entire wall of my garage and many other things that were wrong. Finally after the installation nightmare my system was up and running at the end of August 2022. By October 2022 it was not working. They claimed it was working and just disconnected from the gateway/internet. I've spent countless hours on the phone trying to troubleshoot the issue to no avail. I put trouble tickets in numerous times. They keep claiming that someone would come.fix it or offered to troubleshoot it again remotely. Finally someone came out and said that Powur was actually blocking my gateway. It took a month for them to unblock it. Someone finally came out again and now that the gateway is unblocked they discovered that the system isn't connected properly and the batteries are shutting down and getting overloaded and the system is in fact not working. They have been lying to me for months saying that it's still working I just can't see it because it's not on my wifi. I double checked with SCE and I have inccurred hundreds of dollars in power usage now. The 2 months the system worked I was earning credits. All the while I have been paying my loan payments on a system that's broken and worked for 2 months. Now I'll also be stuck with a hefty electric bill. I've repeatedly asked for compensation for this junk system that I'm paying for nobody answers me. I'm thinking of pursuing legal action. And the system still isn't working and it's February 2023. They have to come back again to try to fix it with a crew. WORST COMPANY EVER DO NOT USE THEM USE ANYONE ELSE
1 year ago
Reply from Powur Solar
Hello Serena,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Wednesday, February 8th, to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can take care of all your worries. We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on Wednesday, February 8th, to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can take care of all your worries. We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Feb. 8th, 2023
Myriah Montoya Denver, CO
FIND ANOTHER SOLAR COMPANY! Do not do business with Powur. I wish I could give it zero stars. They’re unsafe, unreliable and unprofessional.
2 individuals have been assigned to my project. One is named Branden and the other is named Madison. I haven’t once heard from Branden besides the email I got saying he was my new project manager. Neither him or Madison have communicated to me any updates on my project. With Madison, I have to reach out and ask her what is going on and why strange men are at my door on behalf of Powur or the city. I’ve never received a phone call or an email from her, only text messages.
On 4 separate occasions, I have had random men show up to my house, knocking at my door, asking if they can come in to look at various things in my basement. All 4 times I had no idea they were coming and it was at ridiculous hours! It happened twice this week with no contact from Madison or my program manager at all. I have no clue what’s going on with my project and it’s almost been a year since I signed up with Powur. A choice I’m seriously regretting. My panels were installed in September 2022 and are still not functional.
Lastly, my loan payments will be due come February, which is extremely frustrating because I am going to be paying for a solar project that isn’t complete or functioning. I’m now having to pay Xcel AND solar, which completely defeats the purpose of me investing in solar.
I’ve had to reach out several times for updates and to ask about the strangers that show up at my front door at early morning hours. I am a single parent with a toddler so this is extremely concerning for me. I understand we’re all busy and things slip through the cracks occasionally, but countless times is unacceptable. We’re talking about the safety of my and my toddler here.
I have reached out to my program manager twice via email and gotten no response. DO NOT SIGN UP WITH POWUR!! So many better, more reliable, safer Solar companies in Denver, CO!
1 year ago
Reply from Powur Solar
Hello Myriah,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you today, January 26th, to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns.
We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you today, January 26th, to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns.
We appreciate your patience throughout this process and look forward to speaking with you soon.
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Jan. 26th, 2023
Steve
pre-solar, my power bills averaged about $150/month...
post-solar, my power bills are averaging about $150/month or MORE, but I now have a solar bill to pay as well for $77/month too for the next 25 years.
Since my solar has come online in June 2022, Edison (my electric provider) says I have basically doubled my consumption (magically!)...however, I have not changed any consumption habits, have no new appliances, no new roommates, nothing! In fact, I have been hyper-focused on making sure things are turned off and I was excited to see my bills disappear and receive negative bills from Edison...that has not even come close to happening.
I have reached out to Powur several times, and each time I was able to reach anyone, they told me my panels are functioning properly and that Edison is lying to me about my usage. Of course, I called Edison and they told me my meter is reading my consumption properly and I am magically using double what I was using before I had solar!
Now I can't reach anyone at Powur. They refuse to return my calls, emails and pleadings for help. My options are lawsuits and/or Investigative reporting. Either way, it has been a horrible experience.
1 year ago
Reply from Powur Solar
Hello Steve,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
While we’d love to assist you further, we cannot locate your information in our database. To help fully, we need some more information from you. Please reach out to our Customer Success Team at your earliest convenience so we can assist you further. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
We look forward to hearing from you soon!
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
While we’d love to assist you further, we cannot locate your information in our database. To help fully, we need some more information from you. Please reach out to our Customer Success Team at your earliest convenience so we can assist you further. We can be reached by phone at 1-866-GO-POWUR, email at customercare@powur.com, or chat at http://chat.powur.com.
We look forward to hearing from you soon!
Respectfully,
Powur Customer Success Team
1-866-GO-POWUR
Jan. 23rd, 2023
Alexis Waltemeyer Moreno Valley, CA
This has been one of the worst experiences I have encountered with a company. The rep is quick to communicate and hound you to make a sale and then goes ghost. Powur sub contracts to various installers and lucky me got an installer (Smart Phase Energy; owner Jon) who was very unprofessional, lacked communication with me when they broke roofing tiles in the front of my house and claimed it was “normal”. But ignored my calls about the broken tiles for days. Then when they finally showed up- the installer Derek- laughed directly in my face. I will definitely be calling the board on them as well. However, back to this so called business- Powur. After the entire mess of the sub contractors- I am hoping to finally get PTO. Nope. Takes 45 days for PTO to process and when I reach out to my rep (who comes and goes with communication), my “project manager” Chloe N, and the “COO” of the company- Brenton S, they all ignore your telephone calls, text messages, and emails. Terrible employees and even worse customer service. Now I am 2 months past installation and my system is still not working properly. I owe my typical SCE bill + my $215 Solar bill that is not even working. I would not recommend this company to anyone, AT ALL. If I could give 0 stars, I would. I also wish I could remove all solar panels and begin fresh with a better company.
1 year ago
Reply from Powur Solar
Hello Alexis,
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on December 14th to discuss your concerns. Our records indicate that a specialist is actively working to address all concerns via phone. Please remember that our Executive Escalations team will be your primary point of contact until we can handle all issues raised. We appreciate your patience throughout this process and look forward to resolving your matter soon.
Respectfully,
Powur Customer Success Team
1-866-G0-POWUR
Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. Customer service is at the forefront of everything we do, and we would like the opportunity to turn your experience around.
Our Executive Escalations team member contacted you on December 14th to discuss your concerns. Our records indicate that a specialist is actively working to address all concerns via phone. Please remember that our Executive Escalations team will be your primary point of contact until we can handle all issues raised. We appreciate your patience throughout this process and look forward to resolving your matter soon.
Respectfully,
Powur Customer Success Team
1-866-G0-POWUR
Dec. 28th, 2022
