Powur Solar Reviews

Had a great experience with this company. They helped me every step of the process installing my solar panels. Ubaldo explained everything very well, he was always available to answer my questions. I definitely recommend Powur to anyone that wants to save money. Thank you for all your help!

Powur is the best solar company and Ubaldo is a great person, he helped me with my solar system, his goal is to help people like myself to save money. I'm grateful for his service and excited to see my system running. Thank you

This company goes the extra mile to help you and answer all your questions. Bill is extremely helpful and walks you through the whole process. I am so glad we use Powur Solar!. Excellent, ethical company. They follow up with you with any concerns as well.

This review is specifically for my Powur Solar rep, Bill B (Soular Bill). He is a wealth of knowledge on the solar industry and provided a very detailed presentation that answered all our questions. He spent time to figure out the best and most efficient solution and configuration for us. Very professional and quick to respond.

Greg K O&M Service Project Manager helped figure out what was wrong with my inverter and got the right people to fix it. He was so patient with all my calls and questions. The best part is he didn’t have to help me since I wasn’t part of his network. Your company is lucky to have such an outstanding manager as Greg!

Ray was the best sales rep in the world! Very attentive followed up with every step in the process from design, installers and HOA. We got solar with Powur and the cost was better than the other quote we got by 15%. Craig was an amazing and responsive installer. Thank you Powur

Power has been amazing from start to finish. My consultant has been in constant communication with me. I just received my first electric bill and it’s $13, less than what I was expecting. I can track all of my panel production on my app and they are all producing more than I was shown in my proposal! Great company.

I made a mistake in my review. Even though there was some simple mistakes made the company and the sales representative were extremely helpful! The sales representative worked extremely hard to get me the deal that I wanted. I wish I could go back and remove the previous review now knowing that I accidentally put one star instead of five!

I just wanted to say Powur is pretty awesome all and all. Plus I wanted to add Mark answered all my questions and explained in detail how it would work down to the science of it all. Fast installation and happy with it.

Had an amazing experience with the company. Ubaldo is an excellent representative, always available and explain the whole process clearly. No doubts I will recommend this company to family and friends.

Great company. In fact, I chose this company because the solar consultant Felipe R made an excellent presentation of the system and gave me the confidence I expected. All companies need professionals like Felipe.

well for starters these panels outperform my expectations im looking at saving a whole lot of money, great install crew \ friendly and knowledgeable love that Florida sun Ralph Fisher

Very disappointed, The fact that I was offered enough panels to produce 100% energy when I reality I’m only producing 30-50%. Right after installation the first few months was great. My electric bill was around $15 a month. Right around June or July I started getting a bill of $70 dollars. Communicated with installation company a number of time till finally they sent a technician to take a look at it. Was never told what was the problem. Ok so then the following month I get another bill for $65. I called and email installation company again, They said that it might be because of my trees blocking the sun. I said well the sales rep knew I had trees but never mention to me that the trees would be a problem. The only thing the sales rep said was to keep my trees trimmed. Which I did right after installation. Costing me $700 . Never heard back from the again. So I got in contact with the sales rep and explained what was going on and he said the same excuse , I need to trim the trees and again I said I did right after installation and have proof. Then he said he will contact the installation company so they can take a look. They came over and said the system is working fine. The only problem is that I’m getting a lot of shade. I said well if my trees are a problem then why sale me a system that cost me a fortune knowing that was going to be a problem? I live in central Florida and I get plenty of sun year round. Just around fall and winter the sun is more south and of course the tress are in the south side of the house. So most of the morning sun is blocked. But how would I known that. I trust your company to know this things. So now I’m only producing around 35-40% energy and still getting a $60 bill plus the loan. So in reality I’m being screwed any ways paying two different company when j thought I’ll just be paying the loan. I feel lied to and taken advantage. I’ve had taken pictures of the roof at certain hours of the day and have seen the sun hitting directly to my panels and when I look on the app it seems like if there was no sun at all. I keep saying to them through emails that I think there is a problem with the panels even though it shows it’s working but I never get a response back. But what do I know. I don’t sale or install solar panels. I guess I’m pretty screwed for the next 20 years. And never had someone teach me how my system or my app works . I do as best as I can using google.

Our Solar project got signed in October. We were promised a 4-6 week completion. Our sales rep helped take care of our loan and tried to keep communication with the permit and install process. The team dropped the ball and said they had submitted permits to the county. I checked the status and the county said this was incorrect and it should go through the city. Powur was a via a referral from another friend/neighbor who had his installation without issue. He confirmed that permits needed to go through the city. Our rep followed up and permits were submitted properly to the city. Did they lie about submitting or were they submitted without any follow up or known destination? There was never a reason from the team about what happened. The team appeared to be back on track. Our panel needed to be upgraded (Additional significant cost). Another plan was signed off and resubmitted. Permit was issued. Now there’s a drop in communication about the actual install even though the online process says we have a scheduled install date. The team says there’s a problem with underground wiring to the panel. We live in a residential city with a variety of neighbors getting solar installed without any issues. We’re about to pull the plug because we have no real communication with the team without constant prodding from our sales rep. We’ve consulted with other larger solar installers. They don’t seem to know about why underground wiring would matter. When we signed on in October, we wanted communication above all. This team is crushing that hope that this company is legitimate and will be able to complete the project let alone assist if there are any future issues with warranties or repairs.

Less than one year 31 panels later we have experienced 3 very bad leaks. 2 are still active for months after we were told they were fixed. Due to non-responsiveness leaks have caused a lot of internal and external damage. Internal we have mold forming in our attic, electrical damage , wood damage, roof and tile damages. We have been told by two independent companies install was done incorrectly. Wires are hanging unprotected. Very fearful house will go on fire and human life will be lost. We feel we were scammed. We are not even saving on our electric bill. We want all damage caused by incorrect installation taken care of. We want to stop doing business w Powur. Panels off repairs done loan sponged We want Powur to own up to the mistake and make it right

A quick honest review here. Initial meeting went well. They did a good job with design, communication and the initial part of the process. Now for the instal. The panels were up in 4 months. Now the finished instal was suppose to be done in May. This is when we started paying for the loan. However there was no electricity being produced. The company sent us equivalent gift cards for the amount we paid.(this was a nice gesture but does not replace actual money). So then they were finally up and running the last week of August. We were happy and understood that sometimes companies run into bumps. The panels worked for less than 17 days. Then the system stopped. It needed a new part that has been delivered. That was a month ago. We have been paying for both electricity and our loan for 2 months. We received a lean in the mail on our property for not paying for the work done from the subcontractors this company hired.. So…. Apparently not only are we paying for equipment that does not work, we are being come after the contractors this company hired. We are currently trying to get out of this contract. They have not been helpful what so ever. Now if this was up and working in May as expected, there would be no problem, but we are over a year in this process and just trying to get out. Unless something changes I would highly recommend staying away from this company until the set up contractor situation gets fixed. Why are the contractors coming after us, when they should get paid by Powur Solar.

Worst company ever! I would give them 0 stars if possible!! I've had my system over two years now and it's worked maybe 3 or 4 months. The installers (SmartSun) are the absolute worst and as incompetent as they come!! They have no office phone number and no website. I see why, as they are trash! They have had to come out so many times I've lost count. Took them over 7 months to fix my system one time. Powur does nothing but give you lip service and puts you back with the same incompetent installers. I have been repeatedly lied to by Powur and SmartSun and have the emails and texts to prove it. This has been the biggest mistake of my life getting solar with this trash company!!

I thought I did my homework when choosing this company. Obviously I didn’t . I have had nothing but problems with this company from the start of my project a completely throughout. They placed these conduit pipes running completely down the front of my house an along my two garages. It looks hideous! I was told my design was with the city of Tracy for 3 months for the revised plan. When I called the city I was told they just got the revised plans on 7-11-23. Panels was installed back in April. Tracy permit department did a 3 day turn around . This is causing me monthly payments to the finance company an PGE. Gabriel with true green electric is also a joke! I wouldn’t do business with these people either if I was you. Sale agent Wally an PM Barbara zero accountability for there non responses a mistakes. I already see this situation going to court.

Terrible customer experience + Non stop change requests due to terrible project management. I've been waiting since March to get my solar panels. I've been requested to sign three different contracts with different dates + addendums + change of addendums. When I asked why? I received messages stating that I need to sign in order to continue the process. I signed the last contract and weeks have passed, no updates, the project manager does not respond to email, does not give a call. Through the process they firs confirmed they could install the panels in my existing roof (after they sent two different inspectors to deeply review the house). In the day of install I only received 1 text message sayin the installation was cancelled (no call, no email, nothing else). In the following months I was asked to partially replaced my roof, fully replaced my roof, wait for new permits, wait for more changes... all with not ONE call from the project manager, not ONE call from the roofing coordination but just based on me reaching out and doing the management work with the support team and the sales contact. As of today I'm still waiting... with the double of the original cost and no installation date on sight.

I was quoted a 12-16 week project because of Los Angeles permit approvals, and it took 8 months. As far as I can see, the major delays laid with the subcontractor not understanding the permitting process for new structures and not caring enough to try and work through it. They were content instead to blame the city. On the approval side, we were held up 2-3 weeks in our final certificate of occupancy because the sun-contractor failed to submit the proper photos. We also lost 3 weeks waiting to turn the system on because no one mentioned until the day someone showed up at my house to turn it on that we needed wifi to enable the meter. They eventually got that part sorted, but it just points to a breakdown in communication and poor attention to detail. For months I have been asking my project manager to escalate problems with the sub-contractor, but I’ve received no follow up on that.

We had our system installed more than a year ago and our electric bill barely dropped. We contacted them and they said it might be because they installed it in a partially shaded area and agreed to pay to have the surrounding trees removed. They asked that we get a few quotes from tree removal companies, which we did and then never heard back from them. I’ve called and emailed several times and they either act like they don’t know what I’m talking about or tell me “someone will get back to me”. This company is the worst and I would leave a zero star rating and have them come pick the entire system up if I could.

Panels were installed in October 2022 have been paying since December it is now mid July and my system is still not turned on so I’m paying for solar and an electric bill. No one seems to know who is working our job. Was told from powur that the issue is core electric. We reached out to core last week and we’re told they just received the application for our meter the day before we called and read us all the notes they have on fine for powur. Our job was almost cancelled 2 separate times because there was no communication from powur. Our neighbors have gone with other companies for solar and their systems are running. One neighbor went with power months after we did and their system is on. I have been feed a boat load of bs everyone I have called in. I called powur and asked to talk to a higher manager or the owner on the company and was told one of them would reach out to me. We’ll surprise surprise haven’t got a call. Guess higher ups don’t care either. My last name is Anderson you can ask Britta C or Nan R for my information if you want to try and figure out this absolute mess.

Never got my install done over a year after I signed the contract. Multiple issues getting plans right including once they revised them onto the wrong house. Installer ghosted, project got delayed into winter then they said they couldn't do the install till the snow melted, I had to revise the permit myself which took 5 trips to the county permit office since their installer ghosted. Then when they were finally ready to install they said my financing has expired and the rate would now be 3% higher than what as in our contract, and the system cost $7k more. I fought it, they offered a $5k credit "due to the inconvenience." $5k credit to pay $7k more and 3% higher interest for 25 years? No thanks. Over a year of headaches and I never got my solar. Will start over with another company and hope for better experience.

I couldn't imagine a worse experience. Its taken over 8 months to have my system set up. I was told it would take 60 days. The installer failed to show up on 5 scheduled dates. When they showed up they smoke weed, talked about their sexual conquests outside my daughters window and went home after only working for 15 minutes. I had to take 9 days of work off to allow access to my home to complete installation and multiple failed building inspections. The internal process of filing the correct paperwork with the building department and energy provider was incorrect EVERY TIME! If it wasn't for my efforts from start to finish this project would still be in pending mode. I have asked powur to compensate me for time off and energy expenses and they have yet to even respond. For the Love of all that is good, please do not engage with Powur for any reason. Consider yourself warned!!!!

My solar panels have been installed about three months ago, part of the panels are not working, after couple of weeks follow up they sent third party technician to my house, he couldn’t figure out the issue, and they sent another person after couple about a month ago, he said one of the cable is loosely connected and then tightened it, but still didn’t work. Customer service person told me last week my cables were cut critter’s and sent the pictures of some other house solar panels that were cut by critters, I can tell 100% those pictures are not from my house because technician did not take pictures of my house, I was with him all the time and by looking the pictures I can tell those pictures are from very dirty roof. Customer service person instead of helping & fixing the issue , he is trying to manufacture the issue. I would really appreciate if higher officials can take action on my complaint.

If I could give Powur Solar 0 stars I would. Be very very weary about signing up with them. When it came to their sales team, they were very quick and on top of trying to get you to sign up. Once you sign up, that's when all the trouble begins. Our contract was signed in August of 2022 and til this day, we have not been approved by the city due to their installation flaws and design flaws. When they installed the panels on my roof, they drilled holes straight into my ceiling leaving cracks and damages that ultimately had to be fixed right before the rain. They had to turn of my power many times as they were fumbling with the electrical box. Every time I spoke with their project manager, she had no idea what the hold up was or what the status was. I had to directly contact each person involved to see what was happening. They even starting billing me and making me pay even though my solar power has not been turned on!! It's been 7 months and the whole purpose of getting this installed is for the heating during the cold winter and AC during the hot heat summers in Fresno. At this rate, I really doubt we will have it on in time when we need it the most for summer. Please take your money elsewhere!!!