NRG Home Solar: Read 185 User Reviews From Real Homeowners

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brian Wynantskill, NY

Cust service and system administration is poor at best.My system was Iinstalled 6 mos ago and I am still not getting any energh credit through my utility because nrg cant seen to get the paperwork to them. Unreal !!!! Would not recommend.... several calls and ongoing with no resolutions..??????

9 years ago

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Rita Walsh Fallon Satter Kearny, NJ

I am reiterating Ronald Hicks. The same is happening to me. Signed up in 08/09/14 On the roof since March 2014 Still not hooked up. Now we need an M-5 singed by there company. No clue what it is. I will cll them again on Friday.

9 years ago

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justin Union City, NJ

These reviews are crazy! NRG saved me so much money and the best part is its a fixed rate on electric.

9 years ago

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DOR Manchester Township, NJ

JUST SAW A TV COMMERCIAL FROM THIS COMPANY AND DECIDED TO CHECK THEM OUT TO GET SOME RELIEF FROM MY HIGH ELECTRIC BILLS...THESE REVIEWS ARE TERRIBLE, SO THIS ONE IS DEAD BEFORE I EVEN LOOKED INTO IT. THANKS FOR POSTING THESE REVIEWS TO WARN US!!

9 years ago

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paul davidson Wappingers Falls, NY

The system was installed over a week ago and had to call customer service because the meter was displaying an issue with the system. So i dont think the system is working and no one has shown up from nrg to check it out. So now ive got a new system that i dont know if its working or not. They are supposed to be monitoring it.

9 years ago

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Rishi Shinde Dallas, TX

The worst possible service. Started process is 2013. It is Feb 2015. Greenmountain, my energy provide which is a subsidiary of NRG cannot for 6 months now switch me to this special plan that has the ability to do net metering. Do not use them by any means.

9 years ago

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Joseph Meyers Burnsville, MN

Why can't I give lower than 1 star? This company is disrespectful, awful, uncaring and the absolutely the worst. If they come to your door, be polite "Say no" and thank me for saving you months of trouble.

6 years ago

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Josh Feldman El Cajon, CA

Do not do business with this company. Beware. They don’t return calls they. They are Disrespectful. Then they hold you hostage with the lease agreement. I inherited the system when I purchased the house.

6 years ago

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H Roberts Staten Island, NY

TERRIBLE System is down w/ a bad microconverter. They will not even call back till after 10 business days. then 2 more days to schedule any repair. WORST service ever!!! >>>and they know the problem

6 years ago

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Lorraine Surette Granby, MA

Used deceptive practice to sell solar farm contract making it a nightmare to desolve the contract. Check the BBB in your area to see where they really stand. Can't imagine where the rating on this page came from.

7 years ago

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John Almerino

AVOID NRG AT ALL COSTS FOR RESIDENTIAL SOLAR! THEY CLAIM TO OFFER MAINTENANCE BUT DON'T. CALL IN A TICKET FOR SERVICE AND THE MINIMUM WAIT TIME IS 3 WEEKS! AND THAT IS AFTER MULTIPLE CALLS!

7 years ago

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Tom Grimm Buffalo, NY

Horrible! Just Horrible. By far the worst experience with a company I have ever had from start to finish. Filed complaints with Several State Attorney General's offices. Don't go there!

8 years ago

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Karina calderon Sacramento, CA

NRG has the wish customer service, they never contact us, they promised us that their solar panels were going to produce 75% energy and they don't even produce 10%. Our bill is the same as before we got solar panels.

8 years ago

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Peter Ring Sr. Charlton, MA

by far the worst in returning calls, very under staffed, lots of call centers that overwhelm what staff they have. step it up a bit, its not rocket science just return a call.

8 years ago

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Peter C. Grossimon Randolph, MA

Installation not completed after 11 months. Panels up, just waiting for the National Grid. Customer service is horrible. No answers at all... They keep saying 4-6 weeks to be connected..

8 years ago

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mary Quinn Mystic, CT

up and including install very efficent. No one ever returns service call.....for questions. i called everyday for a week...no on called. left message today will wait and see if they ever call....

8 years ago

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Pat F Winchendon, MA

Not impressed so far. They were suppose to come here today at 1:00. Just got a call apologizing and are now suppose to come next Wednesday at 1:00. Will post again if anybody shows up.

9 years ago

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Anthony Salvo Nederland, CO

Monitoring went down 5 months ago and after numerous emails, phone calls etc., no action. Looks like they don't even sell in CO anymore. Sold me a system and they have no one to service it in the area!

9 years ago

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Pat Holtsville, NY

Terrible customer service. Panels installed in April, 2015. As of now, July 2015, not turned on. No one returns calls. Salesperson was great, but it ended there. I predict this company will be out of business.

9 years ago

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Ricahrd Tortola Grafton, MA

charging 80 dollars a month and my electric bill average 65 to 100 a month how is this a savings so now i pay more i already reported them to the BBB

7 years ago

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sardar umair New York, NY

It was a really nice company,there services are very nice and i really love them

8 years ago

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TimfromWorcester Northborough, MA

Community solar. No savings, just an extra bill every month! Won't allow me to cancel my contract. Total rip-off. Should be illegal!

5 years ago

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jeffrey Meriden, CT

Love solar

9 years ago

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Dan Quogue, NY

They called 4 times to confirm appt. then never showed up AND never called I wouldn't even let them in the house now

9 years ago

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cynthia Worcester, MA

Thank you for all the honest reviews, u just saved me from financial difficulties and roof damage........

9 years ago

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Mina Mohareb Staten Island, NY

They are not professional, they missed up my roof. I got leak after the installation and they wouldn’t fix the leak

6 years ago Edited September 14, 2021

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Sheila Skog Sharon, MA

Charged me for service I did not receive. Had to call several times for resolution.

7 years ago

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jack silva Bristol, RI

NRG does not return calls. This byfar is the worse company ever. jack swansea

8 years ago

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William Notro Schenectady, NY

service is very undependable. constantly getting misinformation. I am not happy so far.

8 years ago

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Mike Clear Middletown, NJ

Do not use. They send a car salesman to your house. Need I say more.

7 years ago

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Kenneth Wendel Somerville, NJ

Problems with billing and receiving promised rebate of $300.00.

8 years ago

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al bossie Southington, CT

not hat great it's been 8 mos do not return calls an still no solar

9 years ago

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Timothy Hinchliff Minneapolis, MN

What a sham! Was part of the solar farm in Farmington, MN. Sold my house so am moving out of state. CS Rep. told me that "I" had to find someone to transfer my account to. What? In the meantime, I have to keep paying a bill for something I no longer use. Later I discovered that they will put me on a transfer list. You see, they scam you into "purchasing" a small part of the farm. When you move you will have to keep paying their freaking bill even if you are not even in the state. My advice is DO NOT get involved with this BS. It is a scam. Am sending my complaint to the BBB and social media.

6 years ago

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denise

Signed up with NRG -now have solar panels sitting on my roof that are completely useless as I have not heard back for months from anyone to complete the process. I cannot get in contact with anyone who was involved in the initial set up. Numbers have been disconnected and the only valid # reached is in Texas. We were also told that we would receive a $1500 gift card once we signed with them and we never did. Also told that we would receive a referral fee and no one ever contacted the people we referred. Now they are restructuring and I think they have taken homeowner's rebates without a care.

7 years ago

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joesph

Not worth the trouble.

8 years ago

NRG Home Solar Reviews