NRG Home Solar Reviews

Installation was on time and fast. NRG installed the panels without notifying me that my roof needed to be replace. When I had to replace the roof, I also had to pay another company to uninstall the panels, that was my fault, I should have known you can't get something for nothing. This was a no expense program and I should have asked more questions. Also while the panels were removed the bill for that month increased. If the panels were not connected how did the bill increase. Customer service did not return my calls, but continue to send info online. Let the buyer beware, check all reviews.

Folks do not listen to the ones that can't believe all the bad reviews and then go on to tell you they had a great experience and love working with NRG. The first year my service was great but then panels started to fail and NRG refused to fix them saying I was producing enough power per our agreement. Why am I paying for 44 panels if 42 panels is all I need to get the job done. After the first year I had produced a surplus of power and that's what I was promised, but the second year and every year after that I have had to pay PG&E several hundred to over a thousand dollars to make up what the panels aren't producing. I have had the system now for 6 years and every year except for the first I have argued several times a year with NRG about coming out to fix under producing panels or dead panels. Do not get involved with this company they do not care and do not respond in a timely matter.

Update to my review last year. Now the company is called ClearWay. - very appropriate name - it's a clear way to to much frustration! Solar farm never delivered. Eversource does not participate in this farm which is 60 miles away from where I live. The credits convert to very small amounts of money. I was never offered an option if I wanted to continue since it is not how it was presented. The $300 dollar check I received will be to pay them back because the farm barely produces enough to pay their $125 monthly bill. I only pay $122 for my regular electric bill. They keep promising to find a replacement. I will call them every week or everyday until they do! DO NOT do business with this company! I've reported them to the MA AG office.

My landlord had solar panels put in by this company a year ago. About 6 months after they were installed there was a leak coming through my ceiling fan, we called them and they said they wouldn't be able to send somebody for 2 weeks. THERES WATER COMING THOUGH AN ELECTRICAL FIXTURE. Allegedly somebody came put a Barbie band-aid on the hole and left. Not long after that it started leaking again, still through my ceiling fan and now over my bed. We called them 6 times in a matter of a week and a half, they keep giving us the same story they were going to relay the message to somebody else. Its currently raining here in NY I have a pot catching water on my bed (had to sleep on the couch) and a pot catching water on my floor coming from the fan. DO NOT USE THIS COMPANY

NRG installed solar panels on a over thirty year old roof. Told homeowner roof was fine for installation. Two years after panels installed, inside ceiling water damage, Roof needed to be replaced. Panels have to be removed and reinstalled at homeowners expense by one of their partners. The life of a roof is thirty years . NRG should have told homeowner to replace roof first. Homeowner now saddled with cost of new roof. cost of inside ceiling damage, payment to NRG partner to remove and reinstall panels. Unethical behavior. Also never told me about possibility of birds nesting under panels. when I had the problem and called them. NRG says thats homeowners expense.

The company is scam! They recruited me into their program by lying to me! I was told I can open an account with them under my name even I'm renting and it can be transferred if I move unless the new place doesn't support NRG. However, when I moved, I called them 3 times for a month before I was called by someone who can handle the problem. But then I was told that since I couldn't find my replacement customer, it would take them 3-6 months to find new ones and I AM RESPONSIBLE for the electricity bill till then which is clearly not what I was signing for. DO NOT SIGN ANYTHING with this aweful company that does not keep their word and DO NOT TRUST THE SALESPERSON because they are selling lies!!!

We leased from NRG Home Solar for 20 years with a 10.9 KW system. We found problems with FIRST PAYMENT Tewrms in the lease. be aware the FIRST PAYMENT DUE is when National Grid or other utility signs their stamp of cert as a "Co-Gen" unit for your home. Your first payment is the first of the month after that "Co-Gen" stamp or designation. The home owner won't even get a full months draw of Solar power from NRG. In some cases you the "home owner" may get only a 2-day to 1 week notice of FIRST PAYMENT DUE because they don't inform you fully about start up of payments. Public utilities can't bill consumers until 30-45 days at the end of the billing cycle but not true with Solar... be aware of immediate first payment demands that are NOT fully disclosed.

this company totally sucks I have been fighting with them for 6 months as there system did not generate what was guaranteed system went down and it took 2 and a half months to repair then sent me bogus generation numbers spent three months fighting that and another month before receiving half what they owe me then get a new generation number which was no where near either been two and a half months since I put in another complaint havnt heard a thing I'm thinking civil suit do not sign up with this company they lie to sell you a system and lie about generation if you have their system watch and document your generation print it out as I have or they'll screw you royally

Door to door Rep was well beyond pushy. He gave his sales pitch "FAST". Told me how much money I'd be saving by joining the Solar farm community. He literally crammed the application form down my throat. Fill it out and sign it quickly or I'll loose out. Form had a space for my SS number. Would not give it. Told him I want to mull it over. Called him the following day to ask a couple of questios I had. First words out of his mouth, did you sign the application form and e mail it. Whoa !!! I said I better dig deeper. Went online and read reviews. 108 rated 0 to 5 stars. (Most of these were "0". 38 rated 6 to 10 stars. Rather one-sided in my eyes. Said my bill would never go over 85.00. Then again he said nothing about me getting a monthly bill from NRG along with my Eversource Electric bill. Found this out when I called NRG directly. Rep said absolutey nothing about a 20 year contract. Said Sign the contract now ! Lock in or you go to the bottom of the list ! Left him a text' "My final answer is NO"! You see, always do your research !

A solar system was installed on my home thru NRG Solar. It was checked out by Oncor engineers to ensure it was working correctly at the time of installation. I was told by NRG that they would be monitoring the solar produced by my home and if a problem arose they could contact me and would ensure that the panels are repaired or replaced immediately. I noticed in June that the reports showed that the panels were under producing. Not a little but a lot. I called NRG the first time on June 6th. I discussed the problem and informed them that I also there were more than the normal panels installed because of the position of my home and that there was no way the panels were working correctly when you reviewed the reports. I was told I would be contact within two business days. On July 12th I still hadn't heard from anyone. I called again and discussed the same thing. My request was escalated and was told a case manage would be contacting me within two business days. On July 17th I still had received no call back. I called NRG once again and told them this time that I wanted to speak to a manager. On July 17th the case manager called me and the first thing she said is that it did look like my panels were working correctly. WHAT!!!!! I told her she was wrong and to look at the history. She then looked at the history and revised what she initially said and changed it to "it looks like a string is out". Well no joke. Something is out. Something is not working correctly. I did not appreciate that after more than a month of waiting for a response from this company that the first response was to try to blow me off. I am a paying customer. They sent a repairman out to my house on July 25th. The repairman arrived late and initially told me it was just a fuse. He then came to my door and said he had to go to Home Depot to get a fuse. He returned about an hour later and came to me and said that the wiring had bee installed incorrectly (backwards). WHAT!!!! I was getting better readings initially than now. How can it have been installed by Oncor engineers backwards? He worked on the wiring panels and after about 4 hours later he left. I asked him why it took so long for someone to respond to me or get out here and he said that they were very very short handed. Well, here it is August 8th and the panels are still not reporting correctly. Oh I forgot the supervisor finally called me back on July 25th and he apologized for the company not responding to my calls and the case manager not responding. He said that he would send another tech out to inspect the system. He told me that I should have been responded to when I first contacted NRG...(REALLY!) I called NRG August 7th and reported that my solar panels are sill not producing as they were initially and I mentioned that the supervisor told me he would be sending someone out there to recheck the system and that no one has been here. The customer service rep told me that they would have the supervisor call me back. At that point I told them that I didn't want to speak to the case manager nor the supervisor at this point. I wanted the supervisor's manager to call me and do it quickly. Well August 8th, the case manager who I specifically said was not to call me, called me. After a very long hard discussion about not reposnding to my concerns nor acknowledging the problems with the solar panels until after I confronted her and not allowing her to blow me off I told her also that I was done playing and demanded to speak to a manager. She then informed me that the supervisor has called the contractor who did the repair and that they agreed that the panels were ok now. Without even coming out to do an onsite inspection. No one from NRG bothered to contact me and discuss the problem or current situation or their decision. I became furious. The panels are still under-producing at this time. I informed the case manager that at this point I was going to either talk to a manager or I would be contacting their corporate office. We hung up. I called the Corporate office in Houston and once again talked to a customer service supervisor. Once again we went over this ongoing problem and she said that she would once again request that a manager contact me regarding this situation. I acquired the address of both the NRG Houston and NJ Corporate offices. So here it is August 8th, 2017 and at this point no resolution. My electric bill is higher now than if I just had electric with no solar because I am having to also pay for the lease of the equipment. So I'm currently paying almost $400.00. How would I rate them at this point? 0 a big fat 0.

After a salesperson visit I was told that I had 90 days to cancel my contract without penalty. After doing research I noticed that this company is terrible for customer service. No return emails. No return phone calls. after one month I decided to cancel. Nobody replied to my messages. I had to go to the Better Business Bureau to file a complaint. Finally I received a call and the individual started to qoute the Federal Lease Law ????. I told him we can do this the easy way of I will contact the Attorney General's office. At this time I was transferred to a cancellation specialist for information. Several hours later I received an email stated my contract with NRG is cancelled. Be very careful with salesperson. Doesn't state all the facts and customer service is the worst company service I have ever dealt with.

My system was sold by American Solar Direct...who went bankrupt. The output guarantee requires constant monitoring. American's user website closed and the link to NRG's user website server does not respond so I haven't seen it yet....if it exists. I have no way to know if my system meets the electricity generation specified in my contract and I doubt anybody is monitoring it to let me know I have a refund coming if output is low. I live in California which NRG doesn't list as a service area either. We in California need a class action lawyer to help us. I want out of this lease if the terms are not met!

I have had ground mounted panels in California for two years. They no longer service CA and there is no local contact. person available. They said they would monitor my panels and guaranteed that I would save money. Last year I had $750 true up with PGE and this year I owe them $1200. When I called today I was told my lease states that I am responsible for maintaining the panels but they will check into how they are operating and get back to me. If they are monitoring my panels and system like I was promised they would know how they are operating and not tell me that it is my responsibility. What a bunch of bs. I am supposed to be responsible for keeping them clean and free from damage not maintenance and monitoring. There isn't even anywhere to check performance but from PGE according to them I produce way less than I use. Seriously?! Some of the lowest production/highest usage times, I am at work and it's sunny out. I know the dog is not cranking the ac and wasting energy. They took my rebate money and ran. Now I am stuck in a twenty year lease at S170 a month and paying PGE a nice sum annually at true up plus monthly costs that solar doesn't cover. At least future potential customers in CA are safe from being screwed since they aren't installing individual home solar here anymore.

Salesman (Ralph S) was great until I was set up. Said I would get $100 for any referral that would sit down and talk with him.(no such program). Said I would get $500 for any referral that would contract a set up with them. (there really was such a program but he would never log info for me to get credit). Said company would reimburse me for cost of combining meters (Company said they had no record of that ever being approved but did honor it after I provided the emails in which he stated they had approved it). Office personnel and installation personnel were all very polite, helpful, and a pleasure to deal with but I couldn't recommend the company because of extremely dishonest sales rep.

DO NOT do business with this company. It is a scam. Beware of high pressure sales tactics, especially targeting seniors. The company was previously known as "Roof Diagnostics". Non-stop nonsense for over 4 years. In 2012 the panels were installed incorrectly, wired backwards. There was no customer service, no resolution. My electric bills were HIGHER than with public utility. Filed numerous complains with the BBB, no response. Their 3rd party supplier, Kilowatt Financial, is even worse. No customer support, no email address, dead end 800 numbers. Also filed numerous BBB claims with no luck. Still sending bills for $3000. After 4 years they claim to have a lien on our property. No record of a contract or agreement. Meeting with an attorney to file a lawsuit! Not to mention the former CEO Kelcy Pegler, his father was the owner of Roof Diagnostics who was indicted for insurance fraud in NJ and served jail time!

Impossible to get a visit out of them, they removed solar panels from my roof, never plugged the holes' I now have mold and mildew growing in my attic, which has cost me over $3,000. to date and nobody has come to remove the panels and water is now coming back in. I had NRG Home Solar install Solar panels on my roof, a little over a year ago. After 6 months they came to my house unannounced and removed some panels from my roof. When I started to get a mildew smell I had a Contractor check it out. It appears that when they removed panels they left holes unfilled on my roof causing rain to seep all over my insulation, leaving black mold all over the attic ceiling. Phone calls to NRG Home Solar are a joke as all's they say is someone is coming, they're not. I've spent over $2,000 so far to get rid of the mold and plugging leaks He could get to. I don't like to complain but as a Handicapped elder, I am tired of no response. Please anything you can do would be great.

It is October 19th, 2016. We have had a problem with our solar install since April. For several weeks, the customer service kept calling us at home when our phone messages clearly gave a different contact number (cell). After they diagnosed the issue ($80 in parts) in July, they finally said they would order the parts and repair in a week. That was September. Still no update. We would kind of like to have the solar working during the sunniest months of the year, but NRG does not care about the customer as has been clear by their non-availability to even update us over a 6 month time frame. Stay away from this company, they are pleasant on the phone but DO NOTHING !!

Lousy customer service; were totally misled; long after the fact, told us they no longer affiliated with our energy supplier. we turned the service off and locked their meter. We are @ the point of talking to our elected officials &/or an attorney. We have said we would like their panels removed & replace our roof. They evidently took our tax credit. They keep saying they will call us back. Basically, they send us bills. Last contract we got was never signed. They never credited us with extra power generated through our local electrical supplier. I don't know what their standing with the BBB, but we rate them with a great big goose egg.

I signed up for solar farm sharing service in Dec 2015 with the promise to have it kick in March 2016. It is now Oct and had I not called them I would not have found out that they haven't even started construction on the farms yet and are slated to start by end of the year. They have not contacted whatsoever to notify me of status throughout this ordeal. Needles to say I'm in the process of cancelling. Once they get you to sign on the dotted line be prepared to not hear from them again...until you want to cancel, only them will they start to provide customer service...and I use that term loosely.

NRG representative visited my home and talked me into the community solar program, shame on me for letting them see "if" I qualify for the program and I did immediately. promising me a low price (under half my electric bill) I agreed to let them send me more information. next thing I know I am in a 20 year contract with them. There is a 3 day cancellation clause in the contract which I executed but I cannot get a hold of any one to actually know that I received it. I did talk with the rep who visited me and he says don't worry I never submitted you paperwork. I called the main number for NRG both of them on their website and they are both disconnected. I will be filing a complaint with the BBB.

The customer service at this company is absolutely horrendous! Every time we call them it is so difficult to get a person to speak with. We are always waiting on a call back from this company and it takes forever for them to actually call us back. At times we've had to call again days later only to be told we'll be given a call back. I WOULD NOT recommend this company to anyone! I have been trying to get out of this contract because there are things I am finding out now that the initial sales person did not tell me. For a while I was trying to contact him and could never get him. It took a few months to find out that he no longer worked there. This company only cares about getting your money. You are better off just trying to be energy conscious than getting solar panels from them!

I entered into this contract with NRG on Nov 4 2015 over ten months ago.They put up my Solar Panels Feb 2016, it is now 7 months later, and they tell me my Attick has to be fortified to prevent any damage to my roof because of solar panels. I said shouldn't this have been done before the panels were installed, they said yes. in the past 10 months there have been 9 techs up in my attick not one person said I needed any fortifying of my roof. two contractors that came to my house either went out of business or were let go by NRG, after which everything started over, check the electrical box, check the Attick etc. They put up the outside meters in July, and still do not have service. That's why I give this solar company the worst ratting I was able to.

So Cal, CA From the on-set of the request for quote and service, it was a horrible experience of false statements and delayed processing and misinformation from Customer Service Reps, Wanna-Be Manager/Supervisors, Managers and Sales People, who are so unprofessional and do not return calls or follow up with the customer to advise of the status of investigation. This is the most horrible worst customer service team I have encountered. After going through all these and promises of getting things right, I finally had my service turned on since 09/19/2015. Then came my billing, which was totally wrong and I have been trying to correct since 10/01/2015 and still no help from no body with NRG Home Solar. NRG Home Solar is denied that they do not have a record of the quote that was provided before I accepted to move forward with the Service which is the most ridiculous statement I have ever heard regarding a Service with a 20 year lease contract.

My system was installed by Astrum Solar (AKA Direct Energy) after 3 fires and a roof leek NRG stepped in since the lease is under them. NRG sent their crews out repair and rewire the system and things went down hill real fast. When they got on site I told the foreman that I would be watching everything they do and that I'm a electrician myself. After watching pull wires over 50' by himself and the helper watching him. Any electrician would agree 100% with me on that one. Then the helper tries and uses a 10' piece of pipe to snake a wire in my ceiling and ends up popping the screw out of the Sheetrock. Yes I have pictures and video of there work. As of now the system is off and have been fighting with NRG since I told them to leave. More to come. Lol

Lack of knowledge, lack of communication and lack of customer service. Get ready to project manage yourself. They forget about you and appear to not want to communicate to let you know what to expect. Its been four months, they only have moved on things when I have called.Mostly I haven't gotten a call back. execpt emails from call from a rep that is rude. I discovered they switched the panel that were in my contract . the rep said I am not getting that brand and I was only under an impression I would get the ones in my contract. the they want me to get are back order on top of it. The panels are still not in and I am loosing hope. Augh... so much time and disappointment with this firm.

I live on Long Island and went with NRG because to lease the panels, at the time, they gave the best rate and it was no money down. The panels were installed Dec of 2014, were not turned on until July of 2015 (paperwork, inspections, town, I was told that was the holdup...) I never received a BILL to start paying for the panels (even though I called at least 6 times and was told it won't be a lump sum) until October of 2015 and it was a LUMP SUM OF ALL THE MONTHS I MISSED...we worked that out...there was 'electrical damage' done to wires - still in dispute- the brackets on the panels were PUT ON WRONG and a year later (Dec 2015) had to be changed...I have NOT received any documentation, emails, paperwork for tax puposes..I lost count of the phone calls and 'managers' I spoke to who 'will get back to me', who 'don't know that answer' to my questions because THEY are in NJ and I am in NY. I filed my taxes last week, and couldn't process the paperwork for the solar panels because ...well... I'm still waiting for my return phone call with the answer to 'what do I claim?'. Last week I spoke to a rep because I questioned where exactly the cost savings was...I'm in the process of comparing bills with and without panels, Summer, yes, winter, absolutely not ( and yes, I understand less sun, clouds, snow on panels-but give me a break)! TODAY I called to find out about HOW do I apply and WHEN DO I GET THIS $5,000 rebate I was promised for signing up with NRG (and by the way, the law in NY is you can get back up to $10,000 for leasing solar panels over 5 years- they are unfamiliar with other state laws)... So, After being switched to 3 different people this morning, I was told a 'manager' would get back to me... I'm still waiting for the return phone call...I told the rep to 'record' the conversation, because the amount of time I waste on the phone with this company to be told continuously by their reps: 'I don't know', is unacceptable. At this point, I want the panels removed, and I will go with a Long Island based company. I signed a 20 year lease...I want OUT of the lease, and God help me...my next call is to the BETTER BUSINESS BUREAU.

DO NOT DO BUSINESS WITH NRG...ESPECIALLY DO NOT LEASE. I cannot get a small loan on my home because of the verbiage they have in their lease contract. No lender will lend with their verbiage. The home loan company has to be first...NRG is demanding to be first.. Now we are having to get an attorney as they are holding us hostage, all 800k of our equity in our home...we cannot get a loan because NRG is not bugging on their contract and they are tying our money up for 6 years until the end of the lease. 7 loan companies said NRG contract will keep me from getting anyone to loan to me. They take days to call us or our broker back. Terrible customer service. terrible company. I plan on going on TV, consumer report, and telling my nightmare horror story with NRG to all of San Diego and California. I have an interview scheduled with the news station.. Seems the TV news hears these complaints a lot. I have also filed a complaint with FTC.....Stay tuned

Had my system installed at the end of july 2015. During installation they guy drilled a hole into my family room through my baseboard instead of into my basement and tore apart my berber rug. The baseboard and insulation were finally fixed in october after large amounts of cold air were blowing into my house. the rug was never fixed. After months and 5 different people coming to look at it I finally got an estimate to do it myself and submitted the bill and they finally paid me the $1400 right before christmas. As for the lease before solar my average monthly electric bill was $100 over 36 months. My lease is $76.50 a month to start. So far with my lease payment, connectivity, and electric purchases my total bill has been September $120 October $111 november $102 and I just got December $150. I'M NOT HAPPY!!!!!!!!!!!!!!! I called my salesman and told him how much more my monthly payments are now and his answer was, "remember New York State is giving you a $5000 tax credit so your lease is actually free for the first 5 years" Also I signed up for a Marriott rewards program with NRG that after talking with the salesman I would get 5000 points and after installation I would get 25,000 points. Well I talked with the salesman in March and the 5000 points were finally credited in November. Still waiting for the final 25,000 points and I've already called 3 times about it. ***************UPDATED REVIEW***************** Update on my December 31st post. So I just got my taxes done and was looking forward to getting my $5000 New York State tax credit(to help pay for my system since it's way more expensive than I was told) Guess what you DON'T get a $5000 tax credit on the lease because you are making lease payments and because of that the way the form goes you get a partial credit based on your lease payment for the year I got a total credit for 2015 of $231. The salesman completely lied he said I'd get a majority of it for tax year 2015 and the balance in 2016. At $231 a year it will take 21 years to recoup the credit. So much for the sales pitch of getting a $5000 tax credit that will help pay for the first 5 years of the lease. Of course the salesman doesn't respond to phone calls or emails anymore. I encourage anyone in New York that has had a problem to contact the state attorney generals office they are currently investigating the sales process and the lease agreements and the claims that they are making. The attorney generals office is also investigating NRG for their handling and closing of 2 power plants in western New York so there is a track record of bad business in NY.

My installation took months, there were several system configurations changes and they tried to change the contract in mid stream after the contract was signed due to the system modification. Long story short the system went in as designed. My sales person also told me that I would only be charged by my local $7.00 per month by my local supplier to be hooked up to the grid. Well I found out that the charge was $28.00 per month. And I do not like the fact that all correspondance is done by email. And the customer service department needs help. You can never reach the correct person, your number is taken and then you sit and hope for a return call. Oh by the way I signed my contract in April of 2015 and was not installed until August of 2015. And didn't go online until September of 2015. Now I can't get online to monitor my system to see if it is producing power. Just called NRG and I am wondering how long it will take for them to get back to me and let me know what the problem is. I have to give them credit for one thing. The installation crew was very professional and respectful of my home and property. I feel that I signed a contract in good faith and if they can't provide the service as described in their contract then they are in breach of their contract and I should not be obligated to pay or honor it. I really wish that I had done more research before signing with them. Please do your home work before selecting NRG.

This by far is the one of the worst companies I have dealt with. They do not return customers phone calls or ever pick up their phone. I received my solar panels in July 2013 from Roof Diagnostics which sold to NRG. After received my latest utility bill that went up dramatically from my previous bills, I realized I wasn't producing solar since Sept. 6. I went onto the Enphase system which keeps track of the data and that shows the system is down. Enphase has ot responded to any emails. According to my contract and NRG website they are suppose to monitor solar panels 24/7. Well they don't. After several days on trying to reach a LIVE person, they directed me to CPS and said they monitor my panels and I need something called an FSD.Both NRG and CPS blame each other for the lack of monitoring. I called Tregar systems which do my solar billing and they directed me to a completely different site which also shows I am not producing solar. We followed the correct steps to make sure we were still connected, but even then, the company cannot my solar power.After contacting CPS again they now tell me they do not have to notify me that my system is down until 3 weeks. No one at either of the companies that manages my solar can give me a straight answer or confirm if I have solar or when it will be fixed. After reading the comments below, it leaves me to believe that this company is being fraudulent . Do not do business with this company

I have NRG solar panels. NRG sent me a letter saying my rates for the maintenance would never go up, this is not true. They would not return my phone calls or letters in regard to my monitor not working, I got a letter from them saying the monitor was working at 88%, I sent them a letter saying they owed me money because it was there job to see that the monitor was working and that all was working at 100% and because of the maintenance fee raise. I have 3 bills, maintenance, elec. bill and my loan on my solar equipment. I do not own my solar panels and will be paying them $47,000. for them...Going green and NRG are being fraudulent with their customers, Going green is paying penalty fees to customers. NRG should be doing this also. It was about a year before my panels were installed. It has been so disappointing from the beginning!!!

Our disappointment is growing by the day! We signed up with NRG in January 2015. The system was installed in June 2015 - the inspection went well, it was power tested and approved. Up until that time, we had good communication with the company representatives. That's where the good news ends. It is mid-September, and our system has yet to be turned on. I have made numerous calls, only to be told that the paperwork is hung up in "Corporate." Initially, we were told it would only take 4-6 weeks after installation to get all final inspections and approvals necessary to get the system turned on. NEVER did we expect it to take over 3 months (and counting...). At this point, communication is one-sided - we make the calls, no one from NRG is available (the agents who answer the customer service number say they are only an answering service), and no one from NRG returns our calls, although I repeatedly leave daytime and evening phone numbers, including cell numbers, etc. -- no return call from NRG. We are still hopeful that one day we will have solar power, but our disappointment in NRG is well founded. The next step will be to seek legal action against this very unreliable company.

Can see by reviews that I am not the only totally dissatisfied person with your company. Two weeks ago a consultant came out and made me a great offer and we started all the necessary paperwork. On Friday an appointment was made for today by your company to have an employee come and take measurements and look at my electrical box. As soon as he got out of the truck, he informed me that NRG decided one week ago not to install panels on my couragated metal roof. I was all ready to proceed with your company only to have the rug pulled out from under me. When this appointment was made on Friday you were well aware of what type of roof I had. What a waste of many hours of my time

We signed the contract in January of 2015 and were told it would be completed by spring. In spring we got a phone call and told we had to take 2 trees down, which we questioned, but complied with. Then we waited. The drawings came in and after telling them we had a generator for the house, this was not included in their drawing (so we waited) then the panels were drawn on the front of the house and we wanted them on the rear (so we waited). Finally everything was completed, we waited for the project to be started. When I called to check on the process, my husband was told they were waiting for the reimbursement check from the state of Connecticut to come in. Then a call came in and was told to get a home energy audit (which we had done on our own 4 years ago). Within an hour, they had the paperwork they needed, and we again waited. Another call was made and we were told they were waiting for the reimbursement from the state so we waited. Finally I saw in our local paper that our permit had been applied for and accepted and still the work was not done. I called again to be told that the reimbursement had come in 2 months ago and our project was slated to be started in September (9 months from the signing of our contract). My husband then called and complained and surprisingly enough an opening just happened and the work was started 2 days later. The installers were wonderful hard working men who worked away in 90 plus degree weather in and out of our attic for 2 days. Now again we wait. The panels and work have been completed and there it sits. unusable, in the sun, sitting We've called and have been told that the paperwork is hung up in Houston at their corporate office. When asked for their number, I was told that the number couldn't be given out, they could not call them and I had to search the web for it. I asked who I could speak to help voice concerns of the consumer about the delay in Houston, I was told it was the job of the person who I was speaking with (but he was not allowed to call Houston). So we wait. and wait. I've started documenting the Date, time and names of those I have spoken to. There seems to be no support for consumers in this matter. NRG has already stuck their panels on our roof, the system is not operating due to the hold up in Houston but NRG already has our a State of Connecticut reimbursement check in their bank account. From what I am told, paperwork needs to be approved by Houston, then the electrical needs to be inspected (another day off work). Next the meter needs to be installed and the system will be turned on..... When ever that will be. The bottom line is let's sell the consumer a system, apply for the state reimbursements and collect the money in our coffers and let the consumers wait....This is unacceptable. As a consumer we have no recourse. It's not like we can withhold the reimbursement until the work is completed Lesson learned For anyone that thinks this is a short process, WRONG. It looks like it will actually take at least a year to complete.

My father was called by this company yesterday. You could barely understand the sales person, as it sounded like he was from India. He also didn't sound like he knew that much about the product, only what was written on the sales sheet in front of him. Based on his conversation and the reviews here, which I sent him a link to, I'm going to alert him and have him cancel the appointment for next week. I'll explain my perspective of the scores. If the score is: 8-10: Someone from the company is posting these reviews. One of them so blatantly bad, JEFFREY, "LOVE SOLAR". Give me a break. That's a review JEFFREY? Thanks for so much insight. Just as bad is JUSTIN, aka another company fraud plant. Yeah, SO MUCH SAVINGS, and that's the extent of your review? 3-7: Not much in this zone. I suspect these reviews are from legit consumers who got sucked in hoping someday, NRG will actually come through for them. They want to remain positive about their lease agreement, but are starting to feel unsure, or ripped off at this point. 0-2 Customers who know they just got ripped off by NRG.The largest group of consumers. That pretty much says it all dive they actually till the time to make detailed reviews, while the glittering reviews are nothing more than sprinkles of glitter on crap trying to dress up a rip off.

I signed a contract 1 year ago yesterday, July 8, 2014. It was finally installed April 4. 2015. It has yet to be turned on. I have spent $700 out of pocket to make roof repairs because of the harsh winter, when the roof was satisfactory last summer when it was inspected. Today, an installation team arrived to change the inverters because they were the incorrect parts for the system was installed, a year and a day after signing the contract. I have emailed and phoned more times than I can count and get nothing but a run-around. The paper work was incorrect, the electrical inspection wasn't completed when it already had been done and approved by the town inspector, then the contract had to be amended, and now the wrong parts. There seems to be enough incompetence to go around. Stay away from NRG Home Solar. They do not meet their commitments.

Same with me, the panels took 6-7 months to get them on the roof, now after 2 months I haven't heard a word from them. I call and can't get anyone. No one will call back. It's really sad that you're can't trust anyone in this country anymore..NRG is the worst company I have ever dealt with in my life. For the people who said that your panels have been installed, but not turned on like mine. How do we know that they are not working.?? Maybe NRG is collecting off them without us knowing. My switches on the side of my house are on.. JUST WONDERING.... Would they be that low..to do something like that... Why would it take so long to turn on..??? If someone could answer that...please do.

Michele Cormier — 1 starExtremely disappointing customer service! Been dealing with them for over a year so don't expect quick service. If you expect to get solar, don't get NRG. If you expect a call back, don't use NRG. If you expect a company to honor its word, don't get NRG. If you expect a company to appreciate your business, don't use NRG. If you expect a company to value your time, don't use NRG. The most frustrating experience with any company ever. Head of costumer service has not returned a phone call yet even though he gave me his word he would keep in touch. I feel dismissed by this company, like I have been neglected and unanswered.

The worst possible company ever! After signing a contract with NRG in October 2014 we thought we were all set to go solar. After a bad winter and several delays we still don't and will never have solar from NRG. We signed a contact with a fixed rate only to be contacted by customer relations department in May 2015 that we would need to sign a new contract or our project would be cancelled. The new contracted rate was higher than the original rate. Being told that they could not honor that rate as too much time had gone by. REALLY My first thought was, why is there a customer relations department ,and why are they contacting me. Apparently they have an overwhelming need for this department. After several phone calls and now no response we are forced to choose another company. After reading all the complaints and reports filed with the better business bureau and attorney generals office I guess we should be grateful we did not go with NRG. I think they should change their name to NFG.

I have to say that I am SO disappointed in NRG. We signed last November 2014. We had our panels installed on the roof on April 15. Now it is June 8 and haven't been turned on yet. If you read the other 0 rated reviews, you will see the problems those folks had, are the same complaints I have. Customer service is the absolute worst! We had the installer come to us and ask us if we had the paper work that needed to be filed. We had no idea what he was talking about. We had the inspectors from our town come out and ask for paperwork - again, we had no idea what they were looking for. I sent a really pissed off letter to the last person I had been in contact with. I got a reply saying someone would call. I am still waiting. I got so mad I sent an email and really blasted the company. Received an email back and I was told we were "good to go" with no further information as to next steps. Today I received two emails with "no reply" tacked on. The first one was stating our design had been approved and the second one was saying someone would call to set up an appt. to have the panels installed! They have been on the roof for nearly two months!!!!!! Stay clear of this company. You have no way of contacting a supervisor or anyone higher than an operator that answers the phone. I am beyond FURIOUS!

Don't even think about using this company. First of all, they promised we would save $50/ month, so we used them on two of our properties, hoping to save $100/ month.....NOT!!!! Turns out that it is costing us $100/month.....Total ripoff!!!! In addition, the first day of installation, they caused a power surge and blew out our stove, microwave, water heater, and 50" inch TV. They told us it had nothing to do with their work and it must have been a coincindence.....yea right. Our homes are so electrically messed up, and now customer service won't return any of our letters, email, and phone calls. The more power your solar panels produce, the more money you lose. On top of that, all the excess power you build up to help pay your electrical bills get wiped out on your anniversary date of installation, costing you more hundreds of dollars. Its UNBELIEVABLE they are getting away with this. If anyone knows of a case suit action law suit, please, please, please notify me.

NRG SOLAR is one of the absolute worst companies I've ever done business with! It took me almost 3 months, many phone calls to different offices at different locations - just as many emails to resolve an issue with 3 solar panels failing within a short period of time! I was persistent and relentless. Not many homeowners would nor should have to be this persistent. Runaround, outright lies, failure to respond, refusal to acknowledge the problem were just a few issues. After confronting NRG with 3 microinverters containing chewed up wires, a photo of the squirrel in action -- they finally responded with a "critter guard". Something that should've been installed on DAY 1. In addition, the original (third party) solar install company won't due business with NRG unless they pay them upfront. The current install company also indicates difficulties. VERY AGGRAVATED with NRG!! ** RUN **, don't walk away!!

Very disappointed with this company. We signed a contract for solar with NRG and the panels were installed in November 2014. It is now March 2015 and still it is not operational. We have made numerous phone calls to NRG with all kinds of responses, including "we are awaiting the release of monies from our bank" ?Makes you wonder how solvent they are??? Another response was "they were going to send us a VISA credit card to offset our dissatisfaction caused by the delay! That never happened. They also couldn't tell me how much the mysterious credit was going to be. When we first signed with them ,they told us we would receive a bonus for any new customer we sent their way. I can assure them they won't have any customers recommended from us.

Good experience up until I paid a hefty downpayment in January -- then I went for 6 months without hearing from the company. I called and emailed everyone I could only to have 6 subsequent installation dates cancelled. Now 8 months with no panels installed and I don't know what else to do, other than filing a complaint with the state. Do not make this mistake.

dont do business with this company, they put holes in my ceiling when installing the solar panels , it took 2 months for them to come out and fix my roof then 2 weeks later the roof leaked again in the same area ,they dont return calls , and they will not work with you t , i had a roofer come out on my own expense and they told me this is a wrong roof to put panels in it was not strong enough so beware this is a rotton company and they take advantage of old people

NRG is now Clearway Community Solar from Texas and Oregon. I was scammed by two people who came to my door and promised a reduction in my electric bills from their solar panel farm in Leicester. The contract indicated the average customer would save $600. over a 20 year period. Within 6 months I paid more than $600. over the same time last year without solar credits. Because I can't cancel I'm now over $1000. paying their fees. When I call they "transfer me" and hang up. BEWARE....It's a scam!

If I could say 0 I would. My roof has been leaking for the past year. I am sure it was leaking earlier but we never went up to the attic. I went to clean it out to get ready to downsize and discovered small holes leaked all of everything up there. Perfect little dots evenly spaced. We finally got the roofer back here to discover NRG must have drilled on the wrong side of the roof as there are holes evenly lined up spaced 4 ft across. We do have pictures. No one from the company ever responds. I have sent numerous emails

Stay away from NRG solar. My mother-in-law got NRG solar about 2 years ago and it does not do what it is suppose to do.Her electric bill has not gone down even a little bit so now she pays her regular electric bill but also NRG.They told her her electric bill would be 68.00 a month and she is still paying over a $100.00 a month. This company is a big ripoff and now she is stuck with them.

If you just signed up with NRG energy and you want to cancel service, first call the prior electrical company and put a block on NRG energy. This way, there is no way for NRG energy can transfer service from your prior electrical service company to them. Then cancel service with NRG energy. You have only 3 business days to cancel service with no fees or penalties.

This is a horrible company that will scam you. Their solar system dont work u will still have a high electric bill. DO NOT DO bussiness With these criminals. They lie. They all should be in jail with the keys thrown away. This is a criminal enterprise. Solar does not work nor will it benefit u one bit. You dont need solar panels on top of ur house to have electricity. Dont be fouled. I wish i didnt have to pick a star.